Lakeland Properties & Management, Inc.

Dear [redacted]:
 
Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused the insured and offer our condolences on the passing of his family member.  
 
Our insurance had terms, conditions and exclusions that impact...

coverage. These terms were readily available in the booking path prior to purchase and also emailed to the insured.
 
The terms indicated that the Trip Cancelation benefit went into effect the next day after purchase at 12:01 am. Unfortunately, the loss occurred prior to the insurance effective date.
Also, the policy provided coverage for the death of a family member. Unfortunately, cousin was not included in the definition of a family member.
 
The claim has been reviewed and the proper decision was made.
 
I regret that we are unable to provide the consumer with a more favorable response at this time.
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
www.allianzassistance.com

Dear [redacted]:
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact...

coverage. These terms were readily available in the booking path prior to purchase and also emailed to the address provided.
 
At this time we do not have sufficient information on file to honor the consumers claim. I encourage the consumer to file an appeal with the Appeal Department and obtain a notarized statement from the mechanic who they indicated inspected their car when it was broke down. The statement should support the consumer’s statement of when the breakdown occurred and when it was inspected by the mechanic.  They may contact the Appeal Department at [email protected] .
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
[redacted]
www.allianzassistance.com