Lakeland Properties & Management, Inc.

Dear [redacted]:
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance records indicate that the check was sent out multiple times and voided because it wasn’t received. Another...

check was sent out on 09/11 to a different address as requested.
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
www.allianzassistance.com

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I had the return ticket. This is how I was able to give a return date. Their information is miss leading and I even called to verify the medical aspect of the policy. Their website only asked for travel dates.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After doing research on-line, I have found literally 100’s
of complaints from customers about this company saying,” you should have read
the small print!”  I also found out that
60 Minutes did a special on how they were ripping people off.  HOW can a company like this stay in business?  If I had the time, money or if I worked at
the Revdex.com, I would pursue this Scam until it was resolved!  However, I have to get back to work.  What’s America coming to?
Sadly disappointed in the system,
[redacted]

Dear [redacted]
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our records indicate that the documentation that was received allowed us to finalize the consumers claim. The claim was finalized on October 20 and the consumer should have received reimbursement by now.
 
For any updates, the consumer may contact the Claim Department at [redacted]
 
Sincerely,
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Dear [redacted]:
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance records indicate that consumer sent in documentation to the Claim Department for review and the event was a covered...

loss. At this time, the claim has been resolved as of 10/22, the same date as the complaint.
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]

Dear [redacted]
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact...

coverage.
 
The consumers insuring agreement excluded coverage for any loss resulting directly or indirectly from an pre-existing medical condition. These were defined as:
 
1. Any injury occurring to You, a Traveling Companion or a
Family Member prior to and including the effective date of
Your insurance; and
2. Any illness occurring to You, a Traveling Companion, or a
Family Member during the 60 days prior to and including
the effective date of Your insurance for which: a) medical
diagnosis or treatment by a Physician has been sought or
advised or for which symptoms exist which would cause a
prudent person to seek diagnosis, care or treatment; or b)
require taking prescribed drugs or medicine unless the
illness remains controlled without any change in the
required prescription.
 
According to the medical documentation on file, the condition that caused the consumer’s loss was excluded from coverage as the condition was symptomatic during the 60 day exclusionary period.
 
At this time, my review indicates that we are unable to provide coverage for the consumer's loss and I regret that we are unable to provide the consumer with a more favorable response.
 
Sincerely,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would...

be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Dear [redacted]
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance records indicate that consumer sent in documentation to the Appeal Department for review and sent in records to...

indicate that the condition was a covered loss. At this time, the claim has been resolved.
Sincerely,
 
[redacted]

Dear [redacted]
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact...

coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium.
 
Upon review of the  consumers insuring agreement, unfortunately, the cause of loss was listed as a general program exclusion thus we were unable to honor the consumers claim.
 
I regret that we are unable to provide the consumer with a more favorable response. 
 
Sincerely,
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Dear [redacted]
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Here at Allianz we strive to provide world class customer service to our consumers. The consumers complaint will be looked...

into further and any appropriate action will be taken.
 
We thank the consumer for expressing her concerns and look forward to providing a more positive interaction in the future.
 
Sincerely,
 
[redacted]

The customer called the policy number is:
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Dear [redacted]
 
Thank you for forwarding this matter to my attention.
 
Please have the consumer provide a claim or  policy number so that we may address their concerns.
 
Sincerely,
 
[redacted]...

[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
The insurance company is neglecting the fact that I had no idea of my fathers condition or visits, I have attached a text message my mother sent me that proves I was not aware of any condition on his part.  How can the insurance company deny my claim when I was not informed of the situation?  If I would have known that my father had lung cancer I would not have bought a 2,000 dollar airline ticket, simple as that.
Regards,
[redacted]

Yes, the complaint for the damaged luggage and items in luggage were filed with [redacted] lines.  They wrote a letter about the damage, but could not list damaged items since they didn't visually see the damage.  The damage wasn't seen until we got home so there was no way for [redacted] to view the damaged items.  They told me to file a claim with my travel insurance company, which is Allianz Insurance.  Allianz has the letter, pictures of damaged items, values of damaged items but refuse to pay because the letter from [redacted] doesn't list the items.
They just keep running me in circles.  There was no way for [redacted] to see the damaged items as bag was slightly wet when we picked it up, but we didn't know items were ruined until we returned home.  It doesn't make sense.  What are you supposed to do when you discover damaged items after you get home?  We travelled home by bus so no one else handled our baggage after we left the cruise port.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their was no offer made
Regards,
[redacted]

Dear [redacted]:
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our records indicate that the consumer was sent documentation on 9/14 to complete and send back so that the Finance Department may...

begin their investigation on the check that was sent to the consumers address and cashed.
 
For any updates, the consumer would need to contact the Claim Department at [redacted]
 
Sincerely,
 
[redacted]

Dear [redacted]:
 
Thank you for forwarding this matter to my attention.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage.
 
According to the claim documentation, the consumer used a gift card...

to purchase the ticket and was refunded by the airline in the same manner. As a loss was not incurred, we were unable to honor the claim.
 
At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response. 
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
[redacted]
www.allianzassistance.com

Dear [redacted]
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that...

impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the address provided.
 
According to the claim documentation on file, the consumer’s loss was due to a condition that was excluded from coverage. Due to this we were unable to honor the claim for reimbursement.
 
I regret that we are unable to provide the consumer with a more favorable response. 
 
Sincerely,
 
[redacted]

Dear [redacted]
 
Thank you for forwarding this matter to my attention.
 
Please have the consumer provide a claim or proper policy number so that we may address their concerns.
 
Sincerely,
 
[redacted]...

[redacted]