Lakeland Properties & Management, Inc.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
AGAIN ...THERE WAS NO OFFER.  IT IS VERY CLEAR THAT ALLIANZ GLOBAL IS 'STICKING TO THEIR SCRIP".  PLEASE SEE THE ABOVE RESPONSE WHERE IT IS STATED THAT IF THE FAMILY MEMBER CANNOT BE ACCOMADATED, TRIP INTERRUPTION IS COVERED. THAT IS THE FIRST STATEMENT......ONLY AFTER THAT STATEMENT DO THEY 'DEFINE' THE TERMS!
BASED ON THAT.......I FEEL I, AND MOST LIKELY OTHER CONSUMERS ARE TRICKED IN TO BUYING THEIR POLICIES!!!!!!
I AM NOT SATISFIED WITH THIS RESPOND AND WILL COMMUNICATE VIA WRITTEN LETTER TO [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

[redacted]:
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverage. These terms were emailed and mailed to...

the consumer.
We were unable to honor the consumers claim for reimbursement because the consumer did not meet the terms of the insuring agreement as explained under the baggage coverage. As we were secondary to the common carrier who caused the damaged the insuring agreement required the following:
You file a report giving a description of the property and its value
with the appropriate local authorities, common carrier, hotel or tour
operator within 24 hours of the loss
According to the cruise line, the consumer did not file a report giving a description of the property and its value which is why they were unable to honor the consumers claim.
Due to this, we were unable to honor the consumer request for reimbursement. I regret that we were unable to provide the consumer with a more favorable response.
 
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
[redacted]
www.allianzassistance.com

Dear [redacted]
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the cancelation process may have caused the consumer.
 
We were able to locate a policy for an event matching the consumers date.
 
I have looked over the policy and...

according to the terms, the insurance is only refundable within 10 days of the purchase. As the consumers request was outside of the 10 day period the agent was unable to refund the insurance premium.
 
The consumer is able to reuse the event ticket protector for any event up to 770 days from the original purchase date. Hopefully she will utilize the policy.
 
Sincerely,
 
[redacted]
 
[redacted]

Dear [redacted]
 
Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused.
Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage.
 
Specifically included in those...

terms were the following: You or a traveling companion is terminated or laid off from a company after your plan’s effective date.
According to the claim documentation, the person who was laid off was not the insured nor a traveling companion of the insured as defined in the insuring agreement. Coverage did not apply for a family member being laid off.
 
At this time I regret that we are unable to provide the consumer with a more favorable response.
 
 
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The terms and restrictions of the insurance were sent via e-mail "after" I purchased my ticket through United.  This is a very shady outfit and you can [redacted] Allianz Global and find hundreds of complaints against them.  This is not right!
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have already provided documentation and a statement from the business who worked on my vehicle. It clearly states that my vehicle had broke down and that it needed repairs immediately. I don't know what other documentation they need. I would like to be refunded for my tickets that I purchased.  I have clearly met the requirements of the insurance's policy.
Regards,
[redacted]

Dear [redacted]
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact...

coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium.
 
The consumers insuring agreement excluded coverage for normal pregnancy unless there are unforeseen physical complications of the pregnancy itself.  The insurance did not provide coverage for risk of complications. As the pregnancy itself was normal, we were unable to provide coverage for the loss.
 
I regret that we are unable to provide the consumer with a more favorable response at this time.
 
Sincerely,
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Dear [redacted]:
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact...

coverage.
 
Currently the consumers claim is pending, it has not been denied. In order to effectively adjudicate a claim, we require a completed Physician Statement form for all medical claims to ensure that the condition is covered under the policy. Without this document, we are unable to process the claim.
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
[redacted]
www.allianzassistance.com

Dear [redacted]:
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact...

coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium.
 
Upon review of the insuring agreement, the consumer was required to have a medical exam performed by a licensed physician within 72 hours of the cancelation or interruption of their trip. As this was not done, we would be unable to move forward with the consumers claim.
I regret that we are unable to provide the consumer with a more favorable response. 
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
[redacted]
www.allianzassistance.com

Dear [redacted]
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured.
 
I am sorry to hear the consumer had a difficult time calling while overseas.  All of our insurance plans include a collect number that...

lets the operator know that we accept all collect calls.
 
According to the claim notes, the claim was paid in separate installments as the Claim Department received additional supporting documentation.
 
The consumers claim was reviewed and processed based on the terms of their insuring agreement. At this time, further payment isn’t available on the claim.
 
 
Sincerely,
 
[redacted]

Dear [redacted]:
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact...

coverage.
 
While we understand the reason for the cancelation, unfortunately, a family member not being relocated to the state of the event at the time the event was to take place was not included among those reasons.
Our records indicate that the consumer has now changed the reason for the claim due to the illness of a family member. That claim is currently in process.
For any updates, the consumer may contact the Claim Department at [redacted]
 
Sincerely,
 
[redacted]

Dear [redacted]
 
Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused the consumer.
 
The claim has been reviewed and the consumer has now been reimbursed for the medical expenses. The consumer may want to...

contact the Claim Department for more information regarding the claim.
 
The consumer should allow 5 to 7 business days to receive the check in the mail.
 
 
Sincerely,
 
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no offer provided just a response this company are bunch of crooks.
They 
 Regards,
[redacted]

Dear [redacted]:
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact...

coverage. These terms were readily available in the booking path prior to purchase and also emailed to the address provided.
 
According to the claim documentation on file, the consumer’s loss was due to a reason that was not listed as a named peril in the insuring agreement. The claim was finalized within 10 business days after the requested documentation was received which unfortunately was after the consumers event date.
 
I regret that we are unable to provide the consumer with a more favorable response. 
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
www.allianzassistance.com

Dear [redacted]
 
Thank you for forwarding this matter to my attention.
 
Our records indicate that the consumers claim has since been resolved by the Appeals Department.
 
Sincerely,
 
[redacted]
[redacted]
[redacted]
[redacted]...

[redacted]
[redacted]

Dear [redacted]:
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact...

coverage. These terms were readily available in the booking path prior to purchase and also emailed to the address provided.
 
At this time we do not have sufficient information on file to honor the consumers claim.
 
Additional documentation has been requested by the Claims Management Team. For any updates, the consumer should contact the Claim Department at [redacted]
 
Sincerely,
 
[redacted]

[redacted]
 
Thank you for forwarding this matter to my attention.
 
Please have the consumer provide a claim or proper policy number so that we may address their concerns.
 
Sincerely,
 
[redacted]
[redacted]