Lakeland Properties & Management, Inc.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Dear *** ***:
Thank you for forwarding this matter to my attention
Our records indicate that the consumers claim has now been resolved according to the terms of his insuring agreement
He may contact the Claim Department for an updated status on the claim
Sincerely,
*** ***
Claims Escalation Analyst
*** *** ***
*** *** ***
www.allianzassistance.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have they did not propose any action to resolve my complaint and have lied again
The response says "Our Claim Department processes all claims within business days as long as all documentation requested has been received." This is a deliberately inaccurate informationWhat they do is provide an incomplete list of required documents from the start, and wait months to tell you they need anything more.
*** is a screenshot of my claim online which shows all my documents that I've submitted along with the datesThis is every piece of information they list on their claims siteWord for word, I put down everything they listed as requiredI also submitted a notarized statement of no other insurance to them via postal mail to cover all my basesNo where on their site do they say they may need or want a HIPPA After I submitted all my documentation in late June (you can see the date stamp on the image), I called (and have audio recordings which I am more than willing to send, although I can't attach them to this form) and asked if they needed any more documentationOn separate occasions over the course of months, I was told they had all the documentation they needed from meTwo months later I finally ask to speak to a manager and she tells me all I need to do is send in a HIPPA, but that after I send in the HIPPA it will be at least another six weeks before they can review the claim any furtherThe manager is recorded saying it would another six weeksSo the businesses response to the Revdex.com that it would be dealt with in business days is an outright lie
After hanging up with the manager I receive the email with the HIPPA form *** and a note to return it (this email is***)When I open the attachment there is a letter with a statement saying that I need to submit a signed claim form (which they have not sent me and therefore would be impossible to return to them, this was also not mentioned on the phone as a requested item), and that I need to send in medical documents (which I already sent in the form of a physicians statement, itemized hospital bill, credit card charges, and hospital receipts, and was also not mentioned on the phone as being needed, I have the manager recorded saying the only thing they needed was a HIPPA)
This business has outright lied, they do not process all claims in business daysThey waited two months to tell me I needed to submit additional documentation after telling me repeatedly that they needed nothing else from me, and then told me it would be another six weeks after I submitted it to process it any furtherI have proof of these statements (***) and made all phone calls on my computer and saved the telephone conversations which I will gladly submit to you, and to the insurance fraud protections agencies
Regards,
*** ***

Dear *** ***
Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused
Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage
According to the documentation on file,
the consumer insured a one way flight; therefore, coverage was only applicable during the consumer’s departure flight as coverage was not purchased for the entirety of the trip
At this time I regret that we are unable to provide the consumer with a more favorable response
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Dear *** ***
Thank you for forwarding this matter to my attention
Our insurance is optional and is offered in the booking path on the provider’s websiteIf a consumer wishes to purchase the insurance, they would need to opt in for it
The consumer has
requested to have the policy canceled thru our Customer Service Department and our records indicate that this has been done
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

Dear *** ***:
Thank you for forwarding this matter to my attention
Please have the consumer provide a policy number so that we may address their concerns
Sincerely,
*** ***
Claims Escalation Analyst
*** *** ***
*** ***
***
www.allianzassistance.com

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
No where in my information does it list this exclusionThis company had no intention of honoring any claims, they are just in it to collect money

Dear *** ***:
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our insurance records indicate that consumer sent in documentation to the Claim Department for review and the event was a covered
lossAt this time, the claim has been resolved as of 10/
Sincerely,
*** ***
Claims Escalation Analyst
*** *** ***
*** *** ***
***

Dear *** ***
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact
coverage
The consumers insuring agreement excluded coverage for any loss resulting directly or indirectly from an existing medical condition
According to the medical documentation on file, the condition that caused the consumer’s loss was excluded from coverage as the condition was symptomatic during the day exclusionary period
The consumer may send in documentation for the back injury and we will review thatThe consumers claim has been updated to show that additional documentation may be forthcoming
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

Dear *** ***
Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured
Our Claim Department processes all claims within business days as long as all documentation requested has been received
Upon review of the
consumers claim, a HIPPA release form has been sent to the consumer so that the medical documents surrounding the loss may be reviewed
The consumer may contact the Claim Department to get an up to status of the claim
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

Dear *** ***:
Thank you for forwarding this matter to my attention
Our records indicate that the consumers claim has now been resolved according to the terms of his insuring agreement
He may contact the Claim Department for an updated status on both claims
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

Dear *** ***
Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured with cancelation request
We have confirmed the cancelation of the rental and canceled the policy
The consumer may want to allow one
billing cycle for the credit to show up on his credit card statement
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear [redacted]
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact...

coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer We show no error in that submission.  
Upon review of all of the named perils that are listed in the consumers insuring agreement, unfortunately, the cause of loss was listed as a general program exclusion thus we were unable to honor the consumers claim.
 
I regret that we are unable to provide the consumer with a more favorable response. 
 
Sincerely,
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was nothing in the contract that indicated that a person must be healthy and disease free 5 days prior to traveling.  [redacted] travel offers last minute travel to airline employees based on availability on cruise lines.   There are circumstances that when making these travel plans, five days is not substantial.  I will be sure to notify [redacted] not to use Allianz in the future.  There are many other customers who have similar complaints about Allianz.
 
[redacted]
A kidney infection is not a pre-existing condition.  The doctor was confident that after the prescribed dosage of antibiotic, I would be able to travel.  Unfortunately, that was not the case. 
I will follow up with our local troubleshooter in Cincinnati.  Allianz Travel Assistance should not be doing business.  Needless to say, I am very disappointed and dissatisfied about the flimsy excuse for not providing travel insurance.  They will find any excuse not to make good on their travel contract.
[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The entire reason for purchasing travel insurance is for the 'unplanned event'.  Yes, my brother had cancer and was in treatment, but his condition worsened during the time I was scheduled to take my trip.  Although it matters little to Allianz Global because they received their money and don't care as long as they don't have to pay any money out.  My brother was buried yesterday and I did my part. 
Thank you for your assistance.
Regards,
[redacted]

Dear [redacted]
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our records indicate that the consumer’s claim was finalized on September 16, 2014.
 
For any updates, the consumer would need to contact the Claim Department at [redacted]
 
Sincerely,
 
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Respectfully disagree. This company doesn't cover their advertised claims. They were supposed to arrange and pay for air. They offered no help, and no offer to book flight. Our travel agent is aware of their lack of help, and I even documented that to them. 
Regards,
[redacted]