Lakes Heating & Air Conditioning

This is in response to Revdex.com Case# [redacted]Spoke to customer and explained ComEd's process: when an account is finaled, the customer has 30 days to pay off his balance. If not paid, the account is turned over to a collections agency. ComEd was never provided a new address which resulted in his final...

bill being mailed to his old address. Advised Mr. [redacted] once paid, his credit report will be updated within approximately 2 weeks.

Spoke with Mr. [redacted] and followed up with an e-mail with my findings. I have reviewed several accounts and I have attached the final bills for the accounts that had transfer balances that went to [redacted]. The accounts that had the outstanding balances, transferred on 9/2/2016 to [redacted] (Sept...

bill printed 9/1/2016) and this reflected on the 10/1/2016 billing statement. There are accounts that are on summary billing and a few on landlord agreements (which will not show up on the summary bills unless asked for) and those accounts would come under separate billing. Perhaps this is what is causing the delay in receiving statements/notification and payments posting, which causes the balances to transfer to other accounts.  As we have previously discussed that any payments received will be applied to the oldest balance owing. So there could be accounts listed on the summary billing statement reflecting an amount owing and there could be charges from the landlord agreement accounts that are not satisfied. Since more accounts are coming off the summary billing you will have this separate billing. The charges are valid and based on my findings an adjustment is not warranted. Perhaps the landlord accounts can be setup to have the bill received by e-mail or have them put on the summary billing so all the outstanding balances will arrive at one time. Mr. [redacted] asked for a review of July 2016 billing adjustments. I have reviewed several accounts and what I found is that a payment for $24k needed to be applied to 100 accounts which was done in July 2016, but there were no adjustments. In October there was another payment application issue which was resolved in October and late charges were removed for 32 accounts. Please keep in mind if there is a older balance outstanding from an account that closed and it is not paid within 30 days the balance will transfer to the next active account.  ComEd's position remains the same and adjustments are not warranted.

Hello, I have spoken to you on several occasions as it
pertains to completing a meter test. A ComEd technician arrived at your premise
9/7/16 but was unable to complete the test since the key to the basement was
missing. You have provided a few phone numbers, in attempts to reach someone...

in
property management, but none have been successful.
 
To schedule a meter test, please forward my contact
information to an individual you have reached in your property management. I
will be happy to schedule the appointment. At this time, no additional action
can be taken. I apologize for any inconvenience.
 
Best Regards, [redacted]

Spoke to Mrs. [redacted] and explained that I
reviewed the call made by Mr. [redacted] on 3/20/2017 to our call center. The
customer requested to start services at the new location but not to stop
services at the old location just yet as they are going there 3/24/2017. The
connect was completed...

for the new address, [redacted] N NORTH as of 3/13/2017.The
customer explained that he purchased the new property 3/10/2017 and the CSR
stated that the previous account owners took their name off of record on
3/13/2017 so that would be the date that services would start for the new
location.  Mr. [redacted] asked for his
wife to be added to the account and before speaking with Mrs. [redacted] the CSR
confirmed that there will be no disconnect issued for the old premise just yet
and that Mr. [redacted] will call back to stop services. Mr. [redacted] agreed to
the statement and then the call proceeded to add Mrs. [redacted]. I explained to
Mrs. [redacted] that a request will be issued stop the service as of 3/24/2017 since
this is the date he mentioned during the call about visiting the old premise.
We also discussed that prior to 5/30/2017 there is no record of a call made to
ComEd. The customer stated she would call around 4/4:30 with no success because
the office was closed. ComEd’s call center is open M-F 7:00am-7:00pm Central
time. Once the billing is adjusted any balance owing from the old premise will
transfer over to the new account.

I
called customer left messages with no response from customer. On
account [redacted] the bill was issued from 8/8/16 to 9/7/16 $129.24 +
installment $45.13 = $174.37 due on 9/29/16. The payment was not paid by the
due date causing the deferred payment agreement to default on 10/3/16. When...

the
deferred payment agreement defaulted the unbilled balance of $131.44 was
added to the account balance. The total balance on 10/3/16 was $305.81. A new
bill was issued from 9/7/16 to 10/6/16 $95.37 changing the total balance owed
to $401.18. On 10/7/16 the customer paid $175.00 on the account. The $175.00
reinstated the deferred payment agreement. The current balance owed is $94.74
due on 10/28/16

Complaint: [redacted]
I am rejecting this response because:  I appreciate the credit for my "late fees" but ComEd is still attempting to charge me $78.89 in transfer of service fees, there are two transfer of service fees on my statement issued 7-27-16 one for $20.65 and one for $58.34. Again I did not transfer servicef, per Ms. [redacted] e-mail to me their system searches for the name and social for exsisting customers when an account is closed and transfers any balance to that bill. I hardly think customers should pay $78.89 for the computer to bill another account.
Sincerely,
[redacted]

Any request for reimbursement must go through the ComEd Claims Department. A claim form was mailed to you today, 10/12/16, upon receipt please fill out the claim form completely and send it back to Claims address listed on the form. Once received a claims representative will contact you regarding the outcome.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will have to pay 77.00 in installments and then Pay 22.00 a month to have the meter instead of the smart meter. Sincerely

ComEd refuses to remove this from my credit. ComEd rep claimed that accounts go to an internal credit service for resolution the 90 days after thay are past due. Rep claims that this divisino contacts client sot alert them but says they do not keep a record of these attempts. I was never called and find this to be ridiculous. ComEd did not call me to attempt to resolve the issue or collect payment during these three months. Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

[redacted]  Per our conversation, all requests for reimbursement must be handled through our Claims Department as is our current process. A claim form was mailed today, 11-6-15. Please fill it out and return. Once received the claim will be reviewed and you will be contacted with the...

results.

ComEd's position remains the same.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
 
I am rejecting this response because: that is incorrect it was their improper fix that created the problems not the initial failure    also why would cable failure cause neighbors home to fill with smoke  their explanation makes no sense with the events that occurred                                                                           They just do not want to be responsible even though they are just a lot of rhetoric from them 
Sincerely,
[redacted]

We went over the billing history Mr. [redacted], while a deposit request was generated in April 2016, it was cancelled right after and not collected. At the same time there was a payment arrangement started on the account and a down payment was collected towards the balance. Provided the customer an...

itemized billing history.

The
customer was billed beyond the wanted final date. As a result the bill from
3/9/18 to 4/3/18 $50.51 was cancelled on account [redacted]. A final bill was
issued for delivery charges only from 3/9/18 to 4/1/18 $22.61. The customer
will received a separate bill from XOOM Energy (supplier)...

for the associated
supply charges
 
Tell us why here...

ComEd completed a Meter Investigation on 7/28 and did not find a foreign load, or mixed meter. Meter is performing at 99.9% which is in compliance. Customer was advised of findings and is still upset about high bill. Referred customer to [redacted] for hardship assistance after 9/16/2017, and that no...

adjustment will be made on her account.

Revdex.com:
Im at work, no message was left. Is it canceled or taken out of his name?
Sincerely,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
I have attached several bills from the time period in question. I have highlighted all pertinent information on these bills. As you can see the first bill attached is our first bill I received from ComEd -after moving into our condo in May 2012. On this bill you will see the meter number highlighted which reflects the meter mix-up dated back to that date. Additionally on each of the bills attached I have highlighted the usage I was billed for on the incorrect meter from May 2012 - September 2013 for total usage of 19,837. It is an unreasonable request for ComEd to make of me to retain information from a bill that was sent to and received from a separate household than my own. Due to this, and the fact that ComEd claim to not have a record of what our actual meter usage was for May 2012 - September 2013 it seems that we need to resolve this another way. For the months of 9/13/13 - 9/14/15 I was overcharged by ComEd by 52% (13,661 kWh I was overbilled / 26,043 kWh I paid = .5245). It would seem reasonable that our overpayments from May 2012 - September 2013 would be in line with this. Therefore, by doing this calculation (19,837 kWb what I paid X .5245 = 10,405 kWh) I overpaid from May 2012 - September 2013 by 10,405 kWh. (ComEd Revdex.com.pdf)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11082001, and find that this resolution is satisfactory to me.  I appreciate Exelon's diligence and communication in resolving the matter with ComEd. Sincerely, Adebimbo [redacted]