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Lakes Heating & Air Conditioning Reviews (360)

Complaint:
I am rejecting this response because:I received several calls from a disc ComEd phoneNo voice messages.If they are making upgrades they cannot be during evening hours and not for hrs.As I said before, should this continue without prior notice I will seek legal action
Sincerely,
Natalie ***

Hello MsKociecki,Additional thorough review of your current active account has been conductedThe credit ($332.66) has been applied to the active account on 12/5/16; but as you explained, AEP Energy will not have that information until the next billing (meter usage data) is sent to AEP after the meter reading on 12/28/16. The $credit adjustment, your 11/22/payment of $and 12/5/of $applied to the 11/21/balance in the amount of $and the account has a current excess credit in the amount of $4.59; which will apply to the new 12/28/bill.Thank you

I
spoke to customer explained findingsOn 9/9/the $deferred balance
transferred from final acct *** to be billed in installments of $
on active acct *** The customer paid $on final account on
9/8/16, after subtracting the $balance due on 10/3/
a credit of $
remained on the accountThe credit transferred to the active account on
9/9/The first bill issued on *** from 7/28/to 8/1/was $
+ deposit installment $= $After discussing the account in detail the
$deposit was cancelled on *** The $paid deposit amt was
applied to the deferred payment agreement balanceA new deferred payment
agreement was process for $billing the balance in installments
$

Hello:Your inquiry has been reviewedPer the Illinois Administrative Code, Subpart C Section 280.45.b, a utility shall not assess a low income customer a deposit based on credit scoringCredit scoring deposits shall be returned to the customer upon certification as a low income
customerCertification of low income must be confirmed for the above clause to apply for an account holderCertification includes approval for Energy Assistance from *** or ***Local assistance agencies confirm customer's income and hardshipIf approved, a Low Income Customer Attribute flag is applied to the account and the previous mentioned benefit will be grantedRecertification is required annually. No certification of low income has been confirmed for you ComEd accountTo apply for Energy Assistance, please call 1-*** or your local county assistance officeAnother deposit alternative is to established Auto Pay with a checking or savings accountOnce Auto Pay has been established, the deposit can be waivedTo do so, please call 1-*** or visit ComEd.com.Best Regards,*** ***

We received this complaint on Monday 11-6-and reached out to *** *** BankWe were advised by *** *** that the monies will be sent to *** ** *** on that same day*** ** *** will then credit the customer backWe followed up with the customer today (11-9-2017) and
confirmed that the customer was reimbursed the amount of $21,on Monday

Ms. [redacted]  Per our conversation, a claim form is being mailed out today for you to fill out and send back to our Claims Department. Once received, your claim will be reviewed and you will be contacted regarding the result. Based on this information the complaint is being...

closed.

ComEd's position remains the same as the original resolution.

As previously explained to the customer, her meter had been under read during the time period of January 2015-August 2015. The customer is responsible for the usage used confirmed via meter test completed on 11-23-2015. Her meter tested within ICC standards and no adjustments will be warranted. ComEd's position remains unchanged.

A response was sent via RevDex.com website: Hello, I did review the ComEd account and it is confirmed that
the Legal Department received faxed documentation that a bankruptcy was filed
9/7/16. The documentation was received 9/21/16, so there was a Cut In Order
issued and...

completed 9/21/16. Services have been restored at the premise 9/21/16. I
do apologize if you feel any ComEd representative caused you confusion and
frustration. Calls will be reviewed to determine if coaching opportunities are
warranted.
 
As it pertains to previous outages, there seem to be various
reasons why outages have occurred and while some are natural causes, others
have been due other causes including tree trimming, public damage and some
intentional outages to repair equipment. ComEd continues to work towards a stronger
infrastructure and reducing the number of outages. Again, I apologize for any inconvenience. Best Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Spoke to customer, advised her that I will cancel the late fees on the account (.91), and waive the $255 deposit as a one-time courtesy given the customer's situation. New balance is $132.85 due by 9/5/2017. Customer was also advised that a future deposit maybe requested if payments continue to be...

late.

ComEd's position remains the same. Unless there was an error in reporting to the credit bureaus, ComEd will not remove the negative reporting.

Hello! I have been in contact with you on a few occasions as well as speaking with your husband 6/8/15. I recapped the meter test results with him: A ComEd technician arrived at your
premise on 6/3/16 and completed a meter test for accuracy. The test concluded that the meter...

servicing your unit is running at 99.56% accuracy for full loads and 100.02% accuracy for light loads, which falls well within the guidelines provided to ComEd by the [redacted]. The ComEd technician also noted that the meter reading was "20278" which is progressive to the last actual meter reading of "19688" taken 5/11/16. The meter is wired correctly and there were no foreign load issued found. I also advised your husband that the premise is heat related and, per the meter reading history, historical usage peaks in kWh usage during the months of about October to May. I recommended a Free Home Energy Assessment for your unit as well as the entire building, if the property management agrees to do so, to allow an energy expert analyze internal factors that may cause higher kWh usage. I provided the phone number for the assessment: 855[redacted]; he agreed to pass the information on to management. Best Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:I just contacted Comed by phone, and the number they called me from was a number that is unable to receive calls. I need to know which documentation they are requiring me to fax over. Since prior to setting up these bogus services at [redacted]; no documentation was needed. I also need Comed. once again as requested to submit to me documentation I signed allowing services to be initiated in my name at the Iowa address. Please forward me the documentation that I signed , and let me know what documentation you need from me as proof. This whole process is buffoonery and shows Comed has no integrity, and they are horrible. 
Sincerely,
Terrence Martin

Complaint: [redacted]
I am rejecting this response because: Tree branches are still touching the power wire and they left branches in my yard.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/21) */
On 10/20/15 around 4:11pm, I emailed you your billing transaction information to your personal gmail account because the fax number provided was a work number and the letter was not completed in the morning, as desired. We apologized for the...

delay. The email also included the fact that "On 7/1/15, there was also an online or automated phone system request to establish service at a premisein your name as of 7/1/15. The account was also enrolled in E-Billing during the same transaction... As stated during our phone conversation 10/19/15, ComEd established multi-unit premises with the original building/unit numbering. Over time, different owners or renovations may physically modify the numbers; however ComEd's internal system remains the same. ComEd may use alternate check points to confirm correct residency, if applicable (i.e. meter number, name of previous tenant, landlord confirmation, etc.) I do apologize for any inconvenience..." Same day, you did reply via email and I addressed your follow up questions. As of today, you have not replied with any additional questions or concerns so today I emailed you and stated "If you do not have any further questions, I will notify ComEd's Social Media team and the Revdex.com of the information below." Also "You are eligible for an interest free deferred payment agreement. If you wish to obtain one, please contact the Customer Care Center at XXX-XXX-XXXX and speak to a live representative to confirm the down payment amount and determine home many months you wish to divide the balance (up to 12 months). I will notate the account with the same information." If you do have further questions, please contact me via phone or email. Best Regards.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]
I am rejecting this response because:Simple...Our elevator still doesn't have the power it needs to function.  So, the complaint isn't resolved yet.  Again, it's been a LONG time (1.5 yrs+) and we keep getting told it'll be another x weeks.  Hopefully, one day we'll get these but it's really hard to be optimistic and hard to have faith w/ ComEd.   
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

On 7/22/16, I spoke to you about your ComEd account. I advised you that the total balance due is $5805.07 with $5317.96 past due and your current bill of $487.11 due 8/2/16. As a one time courtesy, we will offered a 12 month deferred payment agreement and to waive the $231.18 late payment charges if...

you pay $2000 as a down payment. You agreed, stating you will make the payment on 8/1/16 and call back to establish the arrangement. If not paid by 8/1/16 the full past due balance will be due to guarantee service. I have provided my contact information so you may contact myself or the ComEd Care Center at [redacted] to establish the agreement on 8/1/16.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I will follow up with credit agencies to make sure this amount has been removed.  I accept the the business's response as long as the record is removed and I do not receive any more collection calls about this amount.  Thank you.
Sincerely,
[redacted]

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Address: 2476 N. Turkeyfoot Rd, Akron, New Mexico, United States, 44319-1139

Phone:

316262 0 0
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