Lakes Heating & Air Conditioning

The funds in question will be refunded to the correct party and ComEd's position remains the same.

I
spoke to customer explained findings. On 11/28/16 a technician verified meter
[redacted] serves [redacted] & meter [redacted] serves [redacted]. on 11/30/16 the mixed meter were corrected in our computer
system. Account [redacted] was under billed therefore an...

adjustment was
not processed. Mr. [redacted] was notified from 11/18/14 to 11/16/16 he as
billed 3,543 kwh on the incorrect meter [redacted] and should have been billed
6,802 kwh on the correct meter [redacted]. The customer was informed we will not
back bill the account for unbilled usage however the bills may be higher going
forward because the correct meter is billing on the account.

Per the Field Supervisor who you spoken with, our New Business Department is working with the Condo Association to rectify the power issues that have been affecting the elevator. ComEd will be upgrading the transformer bank in the near future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Spoke
to Mr. [redacted] & apologized that there was a data entry error with the out
read recorded from 3/31/2017. I was able to validate that the out reading
should have been entered as "20803" vs "21803". The billing
adjustment is now complete and Mr. [redacted] is aware that the account has...

a
credit of $102.32. He has requested to leave as a credit on the account.

Spoke
to Mr. [redacted] & explained that ComEd has located each of the payments he
noted in the inquiry. The customer had 2 accounts open in his name and both
were setup with automatic drafting. The customer requested to have [redacted] closed and the auto draft...

be stopped for that
location. That acct is closed & auto draft stopped

Complaint[redacted]
I am rejecting this response because: The business response does not address my original concern of major fluctuations of energy usage between October 2016 to June 15, 2017 at the time when the house was unoccupied ... both drastic increases of up to 142% and back down to a decrease of normal usage of 5KW per day.  I did contact Constellation New Energy, they also did not offer a explanation.  We have received a letter from Constellation New Energy indicating changes in June of 2017.  In addition, the city of Darien has informed us that they plan to end the contract with Constellation New Energy but did not offer the reason for upcoming changes.  Since the drastic fluctuations, the only new factor has been the installation of the "Smart Meter" from ComEd.  The house continues to have the same appliances for the past 10 years.  The fact that the current KW usage is back to normal since June 5, shows that our current appliances have not been a factor.  We will, however, take the advice of ComEd representative, [redacted], and set up an appointment with energy assessment representative.
Sincerely,
[redacted]

Complaint: 11083196
I am rejecting this response because: I have bills to prove there was usage even though it was minimal. I'm well aware I am the account holder. Not sure why they would think I or anyone else would tamper with the meter especially when no one is living there, that's absurd!
Sincerely,
Brian [redacted]

Mr. [redacted]  Per our New Business Supervisor, the Engineer called you on 9/12/17 to set up a field meet. In addition on 9/14, 9/18 and 9/19 the Supervisor left voicemail messages for you.  The service was completed prior to the engineer visiting the site, during the initial site meet the...

engineer informed you that it was not an ideal location for the service, but if a private property cart could access the narrow alley we would attempt to connect the service.  A crew attempted to get in the narrow alley but was unable to.  When the engineer met with you again and identified a location that the crew could access you were advised you will have to relocate your service and incur charges for the relocation. The charge of $1362.65 is because the new service will not be a second point of service making it applicable for charges and this would have been applied even if the original service location was accessible. If you have any further questions, please contact the New Business Supervisor at the phone number they provided.

Revdex.com, This complaint has been worked: Spoke with customer, explained to her that the Bankruptcy court is showing the status of her bankruptcy discharge as "pending", and that once we're notified of the discharge her deposit minus any charges owed, will be refunded. Customer has pending...

LIHEAP ($175) and was advised to pay balance, less pending LIHEAP in order to get full deposit refunded.

Hello, I spoke with you today stating it has been confirmed that on a closed account, there was a deposit refund check of $290 that was issued 9/23/15. It has not been received by you, nor has it been cashed so the check is deemed lost. Per request, the original check will be voided and a new refund...

check of $290 will be issued to an alternate mailing address and you agreed to pay the current bill balance of your current bill. The check make take 10-14 days to be issued, not including the holidays. Best Regards.

Complaint: 12487280
I am rejecting this response because:
Sincerely,
Michelle [redacted] My bill WAS NOT CREDITED! DO THS NOW!!

Complaint: [redacted]
I am rejecting this response because I was originally told that I would be reimbursed for the contents of my fridge because the power was wrongfully turned off. I was sent a form to write the items and the dollar amount of each item. I have completed the form and will mail it to comed today. As for the reimbursement for the excess power I was charged I am satisfied with that portion of the resolution. Can the refund be issued to the bank account that I have listed for my autopay or will the check be mailed to my house? I would prefer direct refund if possible.   
Sincerely,
[redacted]

Mr. [redacted] A Construction and Maintenance Field Supervisor, performed a job site walk down with you and provided options of replacing the underground service, unfortunately, you were unable to agree on a replacement that would have been within ComEd's guidelines at no charge to you....

The Field Supervisor confirmed the service is currently working under ComEd's guidelines for service to a customer. In regards to your request for reimbursement, your claim was sent to the ComEd Claim Department Review Committee for further evaluation. A letter was sent to you on 4/18/17 explaining the facts regarding problems on 3/9/15 were reviewed. Our investigation revealed that there was no negligence on the part of ComEd , therefore we must respectfully deny your claim.

Spoke
to Mr. [redacted] and explained that the request to be reimbursed the $77.47 to
remove the installed AMI Smart Meter and to waive the AMI Refusal fee going forward
have both been respectfully declined. The customer was notified prior to having
the AMI Smart meter removed that these would be...

the associated charges if
removed. The ICC approved Charges to ComEd customers who decline the smart
meter installations on 2/6/2014. The customer stated that he still has an
outage/power surges issue in the home and ComEd was dispatched out the to the
premise to investigate. The ComEd Tech notified the customer that the service
is good and that an Electrician would need to be contacted to address any
internal wiring issues. Mr. [redacted] states he will submit a claim form once all
repairs are complete in the home.

I
spoke to customer explained findings. On 11/30/15 a field visit determined the
following: [redacted] meter [redacted] commercial rate service address [redacted] #211 should be changed to [redacted] #2; [redacted]-01044 meter
270107346 [redacted] #210 / meter removed; [redacted] meter...

[redacted] 1BD should be [redacted] Ave Comcl 1 commercial rate;
[redacted] meters [redacted] serves hallway [redacted] serves #3 [redacted]
#201 should be #3 Residential rate; [redacted] #203 should be #2
meter [redacted] residential rate; [redacted] #204 should be #1
meter [redacted] residential rate; [redacted]-00047 956 [redacted] #208 meter 270107345
/ removed. The ComEd records have been updated to reflect the information
above.

The technician tested the meter for accuracy twice, confirming the meter for your unit is running at 100.07% accuracy for high loads and 100.04% for light loads. The results fall within the guidelines provided to us by the Illinois Commerce Commission. The ComEd technician also noted that the meter...

reading was "1204" which is progressive to the last actual reading of "1070" on 9/17/15. There were also no foreign loads or wiring issues.
The technician did notate that the unit is a small studio apartment with no electric stove and you work during the day. However the results confirm the current billing is accurate. You have one of ComEd's Smart Meters, so you have the capability to observe your monthly, daily and hourly usage. To do so, please establish an account at ComEd.com/MyAccount.
If you have further questions or concerns, please feel free to contact me by phone or email. Best regards.

Spoke to Mr. [redacted] and explained that there
was a mixed meter issue at this premise. Mr. [redacted]'s units meter was switched
with the building account's meter and that correction was made 6/2015 when the
AMI smart meter was installed. The customer was originally billed a total
of 520 kwhrs from...

8/12/13 to 8/12/15 with the incorrect meter and should have
billed a total of 9824 kwhrs with correct meter. ComEd did not debit any additional
usage when the meter was exchanged to serve correct unit. The account was
reviewed as requested on 12/16/2015 and ComEd cancelled bills from 8/11/15 to
12/10/15 to rebill with regular actual meter readings from the AMI smart meter.
Mr. [redacted]’s account has been billed up to current date with actual data. Based
on these findings an adjustment is not warranted. The customer did setup a
payment arrangement for 12 months with no finance charges.

Per my review I have found that the customer's request to cancel her payment arrangement was not processed as she wished and she was not removed from the payment plan. I apologized to the customer for her inconvenience and assured her there was no financial harm in her not being removed....

The payment plan has now billed out and she will not have installments going forward.

Resolution per Supervisor RJ: Brick pavers restored by [redacted] on 7/28 once their work
was completed. 7/29 I was on-site with the customer to make sure he was
satisfied before leaving. I just spoke with Mr. [redacted] and he stated he filed
this before he knew [redacted] would be returning and he is...

satisfied with
restoration.