Lakes Heating & Air Conditioning

Revdex.com,This complaint has been worked:Amount owed on the account was $94.31, we've agreed to write off the balance for PCE however we are not able to remove the debt from the customer's account as it was not incorrectly reportedThis is an issue between the landlord (Ms [redacted] , and the tenant that she rented her property toA voicemail was left for the customer explaining this as wellPlease let us know if you need anything further

I explained to the customer that his charges from his supplier, [redacted] are reflected on the ComEd billHe is not being double charged for supplyI advised that his bill increased during the winter months but is now beginning to lower which could be related to space heatersThe customer is having trouble with ComEd.com because of an incorrect phone number on fileHis phone number has been updated

The funds in question will be refunded to the correct party and ComEd's position remains the same

Any request for reimbursement must go through the ComEd Claims DepartmentA claim form was mailed to you today, 10/12/16, upon receipt please fill out the claim form completely and send it back to Claims address listed on the formOnce received a claims representative will contact you regarding the outcome

Mr [redacted] The New Business Supervisor stated a voicemail message was left for you on 8/4/17, however they were able to speak with your electrician and a site meet was scheduled on Tuesday, August 8, with the ComEd General Service Representative The General Service Repinformed your electrician that the customer owned cable is faulted and they will need to have the line disconnected so your electrician can make repairs or re-run the line altogether In addition, when ComEd comes out to disconnect and reconnect, the vegetation which is on private property will need to be cleared Once the repairs are done you or your electrician can contact the General Service Representative directlyBased on this information, your inquiry is being closed

Complaint: [redacted] I am rejecting this response because: that is incorrect it was their improper fix that created the problems not the initial failure also why would cable failure cause neighbors home to fill with smoke their explanation makes no sense with the events that occurred They just do not want to be responsible even though they are just a lot of rhetoric from them Sincerely, [redacted]

Revdex.com: Im at work, no message was leftIs it canceled or taken out of his name? Sincerely, [redacted] ***

As a one time courtesy to the customer to provide her the opportunity to become current with her account, I have approved the deposit to be waived and the amount on hand to be credited to the balance as a one-time exception, should she fall behind on future payments, the customer was advised another deposit would be placed on the accountTell us why here

Ms [redacted] states the property was vacant after June 2015, however she was advised that usage was found on the meter after that date via regular readsNo found requests to investigate meter effectiveness prior to the date the account closed on 11/30/ComEd cannot investigate a meter of a finaled accountThe customer signed up with Spark Energy on 12/13/the company until the account was closedThe supplier rate was in then increased to cents in which caused a significant increase in the billOffered to waive late payment charges, the customer refused offerAdvised the customer she should contact Spark Energy to address issueNo billing adjustments will be warranted

This is in response to Revdex.com Case# [redacted] Spoke to customer and explained ComEd's process: when an account is finaled, the customer has days to pay off his balanceIf not paid, the account is turned over to a collections agencyComEd was never provided a new address which resulted in his final bill being mailed to his old addressAdvised Mr [redacted] once paid, his credit report will be updated within approximately weeks

Spoke to Mr [redacted] & explained that ComEd has located each of the payments he noted in the inquiryThe customer had accounts open in his name and both were setup with automatic draftingThe customer requested to have [redacted] closed and the auto draft be stopped for that locationThat acct is closed & auto draft stopped

I was able to contact the customer mentioned in the complaint, she states she did not file a complaint at the Revdex.com and does not reside at the premise mentioned in the complaint

Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ We explained to the customer that at the time she set up an arrangement for her past due balance of $She had a total balance of $of this amount $was past due and the current bill of due on 8/A collections arrangement was set up for the customer$due on 9/current bill due on 9/Customer advised she cannot pay the 9/bill on timeOffered to put the customer on preferred due date to allow her more time to make payments

Please see below for the resolution comments for Revdex.com Inquiry [redacted] :Name: John [redacted] Account: [redacted] RESOLUTION COMMENTS:Revdex.com # [redacted] / ECR [redacted] I spoke with Mrand Mrs [redacted] and explained the increase may be due to their previous meter running slowOn 2/11/16, the smart meter passed testing at 99.9%Per customer request, I issued an order to exchange said smart meter with another [redacted] which was completed on 4/27/I advised the customer that this meter exchange was performed to further ease the customer’s concern and I did not expect this to result in any changes Customer understood and said they would call me back if they have further questions

Ms***, I tried calling you on 11/and 11/at the telephone number listed above to discuss your concerns, unfortunately the voicemail box was full and I was unable to leave a message The Future Energy Jobs Act (FEJA) credit for residential customer was cents/kwhPer the ComEd communications release on 8/31/17, it stated the average ComEd residential customer will see a bill credit close to $on their October billThe average customer uses kwhsBased on your usage, you used kwhs, (x cents = $10.09) which is the credit that appeared on your billIn relation to your request for reimbursement of food loss, a claim form is being mailed out to you today, please fill it out completely and send it back to our Claims Department who will contact you directly regarding the resultsAny request for reimbursement must be handled by our Claims Deptas is our current process

Mr [redacted] ,Per our conversation on 3/31/17, I wanted to confirm that the bills from 5/25/to 8/24/have been cancelled and a refund check has been issued for the overpayment of $ In addition, the account has been removed from collections

Complaint: [redacted] I am rejecting this response because:I just contacted Comed by phone, and the number they called me from was a number that is unable to receive callsI need to know which documentation they are requiring me to fax overSince prior to setting up these bogus services at [redacted] ***; no documentation was neededI also need Comedonce again as requested to submit to me documentation I signed allowing services to be initiated in my name at the Iowa addressPlease forward me the documentation that I signed , and let me know what documentation you need from me as proofThis whole process is buffoonery and shows Comed has no integrity, and they are horrible Sincerely, Terrence Martin

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me;Com Ed and *** with refund the fees charged to me for April 3, 2018, on [redacted] Lake in the Hills, IL Sincerely, [redacted]

ComEd is in receipt of your Revdex.com inquiry which indicates an unauthorized deduction was made from your bank account by ComEdA review of your account was conducted Our records indicate the payment method used was schedule an e-check, whereby the customer has to log into their online account to schedule an e-check payment through their bank On 10/31/ ComEd received the following notification: A $ECHECK PAYMENT USING BANK ACCOUNT ENDING IN [redacted] HAS BEEN SCHEDULED FOR 11/17/15, and on 11/09/we received another notification that A $ECHECK PAYMENT USING BANK ACCOUNT ENDING IN [redacted] HAS BEEN SCHEDULED FOR 11/17/15; hence, the reason for the $withdrawal on 11/17/Our records indicate on 11/18/your bank account ending in [redacted] has been deleted from the MYACCOUNT profile At the time of the withdrawal, there was a balance due of $ Once the payment of $posted to your electric account, this left a credit balance of $You may request a refund by contacting our Customer Care Center at 1-800- [redacted] If you do not request a refund, the credit balance will be used toward a future account balanceI regret any inconvenience you may have experienced

Mr [redacted] Per our Vegetation Management Department, the tree work is complete The branches are touching service wires (pole to house wires) and ComEd does not perform non-emergency tree trimming for wires running directly between the pole and the customer's electric meter If you would like to hire a contractor to trim the trees, ComEd will disconnect the service wire and re-connect it once trimming is complete If you would like to schedule this service please contact our Care Center at [redacted] to schedule an appointment The debris was from a broken branch and is in the neighbors yardPer ComEd policy, that category of debris is left on site