Lakes Heating & Air Conditioning

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Meter [redacted] was set at [redacted] Chicago IL on 4/30/15. Prior to setting he meter at the premise a meter test was conducted on 1/12/15. The meter tested within the Illinois Commerce Commission guidelines (Full Load 99.9% Light Load 100.0%. Progressive readings have been recorded on a...

monthly basis. The usage was averaging between 400 to 500 kwh during the summer months however the usage has increased during the winter months. The customer may want to consider scheduling a Free Home Energy Assessment with ComEd to reduce energy and consumption. In order to schedule the energy assessment call 855-433-2700 for an appointment

After
reviewing the customer’s credit information in public records it was determined
that [redacted] is not responsible for the $54.56 charge owed on account
[redacted] Chicago IL (service dates 3/6/15 to 6/1/16)
customer was billed beyond wanted final date. The...

collection agency was notified
to remove item from customer's credit report

Dear Mr. [redacted]A thorough investigation was conducted of your ComEd account with the following findings. Our records indicate that from 1/13/14 through your final regular meter reading dated 10/9/14, were all actual readings and no estimated reading bills were is[redacted]d. On 10/9/14, your final...

reading was 15135 (9/10/14 to 10/9/14); which was progressive to the 9/11/14 to 9/10/14 actual reading of 15029. The last payment received on the account was $261.13 on 1/29/14.  On 9/30/14, you called ComEd to indicate you were moving out of state and asked for an extension to pay $262.12 due by 10/10/14 in order to guarantee your service prior to moving. The exception was granted for you and your service was stopped, per your request, effective 10/9/14. You did not dispute the balance at that time.  On 10/23/14, your $75.00 deposit was credited to your outstanding balance reducing it from $318.21 to $243.21. Since 11/18/14, $11.14 in late fees have been assessed to the unpaid balance. The amount sent to collections is $254.35. As a result of this investigation, the amount due is accurately reported in the amount of $254.35.Thank you.[redacted]ComEd Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Explained to Mr. *** that ComEd is unable to block an enrollment from a supplier we do not have the power to do so. Directed Mr. *** to the Illinois Commerce Commission to investigate supplier enrollments on his behalf.

Mr. [redacted]  The Field Supervisor provided options of replacing the underground service and it was explained by the Claims Case Manager, that the denied claim was reviewed by the Claims Review Committee and it was found that there was no negligence on the part of ComEd regarding problems on 3/9/15 and the claim is respectfully denied. ComEd's position remains the same.

Hello,
I spoke with you today to discuss the meter test results from 9/20/16. A ComEd Technician arrived at your premise and
completed a meter test for accuracy on meter #[redacted]. The test concluded
that the meter servicing your unit is running at 99.99% accuracy for full loads and 100.05% accuracy for light loads, which falls well within the guidelines provided to us by the Illinois
Commerce Commission. The ComEd Technician also noted that the meter reading was [redacted] which is progressive to the last actual reading of “5485” taken 8/13/16. The
meter is wired correctly and there were no foreign load issues found. Per the results, at this time no billing adjustments are warranted. Best Regards,[redacted]

Hello, Ms. [redacted]A thorough review of your account has been conducted and an email response with billing detail was sent on 11/30/16 to the personal email provided. As explained, when a ComEd account closes with an outstanding balance, the system searches for an active account in the same...

name (SS#) and transfers the balance to the active account. On 10/22/15, you made your last full $344.00 budget bill payment which reduced your budget balance to $350.91. Although the budget plan remained active until 1/4/16, and we received a payment of $66.43 on 11/10/15 (your actual bill was $59.52), but missed payment of the 12/1/15 bill (actual bill $84.95). It appears you were under the assumption the budget was paid up; however on 12/1/15 your budget balance was $428.95. ($350.91 + $59.52 + $84.95 minus $66.43 payment = $428.95. The 1/4/16 bill of $143.05 through the 4/25/16 bill were paid in full each month. We received a duplicate payment in the amount of $65.98 on 5/4/16; which reduced your total outstanding balance to $389.18. On 5/23/16, $389.18 transferred to your active account. The balance is accurate. As a courtesy, we waived all late fees assessed to the previous account in the amount of $9.76 and all late fees assessed to the account the balance transferred to, in the amount of $14.01. The outstanding balance of $77.96 is still due and will be subject to future late payment charges and future collection activity. Please contact me to further discuss at the number I provided in your email. Thank you.

Spoke
to Ms. [redacted] and explained that I reviewed a call from 4/20/2017. The service
was interrupted for nonpayment and the customer called after setting up a
payment of $747.50 on line at ComEd.com to see when the services would be
restored. ComEd confirmed that the issue date was for...

5/2/2017. The CSR
explained that services would not be restored until the payment is posted.
Ms. [redacted] agreed to make a payment with the CSR on 4/20/2017 in the amount of
$747.50 and the CSR provided instructions to the customer to stop the payment
that was issued for 5/2 at minimum four times during the call. Ms. [redacted]
acknowledged the instruction and proceed to make the payment needed to restore
services. Mr. [redacted] called on 5/3/2017 stated there was an overpayment and
that those funds need to be sent back to them. The refund was issued 5/5/2017
and cleared 5/15/2017. I reviewed the account history and the payment that was
originally setup on 4/21/2017 to be paid on 5/2/2017 was not stopped by the
customer on ComEd.com. The request to reimburse the overdraft charges of
$117.00 has respectfully denied.

I was able to speak to the Ms. [redacted] this morning, it was confirmed that her power was restored on yesterday. We are still awaiting confirmation of her medical letter. The account is in a protective state for 6 days pending presentment of the medical letter from the customer's Dr.

Thank you for your inquiry. A thorough review of your account was made and we spoke on 12/16/16 to discuss an option for payment for your ComEd account. As discussed, a special arrangement was made on 11/28/16 to pay the past due portion ($334.13) by 12/9/16; however you were only able to pay a...

portion of the agreement on that day that you were advised would not protect your account from interruption. The account has an outstanding deposit in the amount of $215.00. No payments have been received on the account to date from the activation date of August 1, 2016. A one-time exception was granted and you agreed to pay $200.00 by 12/20/16 end of business day and validate the payment with me. Upon validation of your payment, the deposit will be canceled and rebilled back to the account in five equal installments of $43.00, beginning with the 12/29/16 bill (due January, 2017.) You were advised that if the $200.00 payment is not received by 12/20/16, the account will continue through the normal collection process and be at risk for possible service interruption. Thank you.

We have made 3 attempts to contact the customer to discuss the deposit that was recently assessed her account. Several voicemails have been left for the customer to return our call. We are willing to waive the deposit on the customer's account if the customer agrees to setup electronic funds...

transfer where her payments are auto-deducted from her checking or savings account. The customer has had 8 late payments within the last 12 months which is the reason the deposit was assessed. A phone number was left on the customer's voicemail to give us a call so that we may further discuss the offer, and allow the customer to make a decision.

Sent Ms. [redacted] copies of her accounts activity
statements for her records. After the customer had time to review the documents
she gave me a call and we discussed that on her old account it closed with a
balance owing of $1187.40. There was a balance owing from a payment
arrangement, budget...

billing/PIPP program & current charges not brought
current =$1187.40. This amount transferred over to the active
account on 4/5/2016. The total charges on the active account is $1352.57 and
the account is eligible for a payment arrangement. The minimum down payment
needed based on the balance of $1352.57 will be $270.51. Ms. [redacted] stated that
she will work on getting the down payment and go to an authorized agent to make
the payment. Then will follow up with ComEd’s customer care center to have the
payment validated and the agreement established.

Spoke to Ms. [redacted] and explained that I reviewed a call from 9/9/2015. During the call Ms. [redacted] asked to be setup for automatic drafting and was told by our CSR that she would need to make next month's payment. Then the automatic drafting would begin. So for 9/2015 the customer made a payment...

and one drafted from her bank. ComEd apologized for any miscommunication re: the payment she would need to make and when the auto draft would start. The customer has been credited to her ComEd account the $36.00 NSF charge she got from her bank. All adjustments are now complete.

This is in response to Revdex.com Case# [redacted]Spoke to customer and explained ComEd's process: when an account is finaled, the customer has 30 days to pay off his balance. If not paid, the account is turned over to a collections agency. ComEd was never provided a new address which resulted in his final...

bill being mailed to his old address. Advised Mr. [redacted] once paid, his credit report will be updated within approximately 2 weeks.

Hello, I have spoken to you on several occasions as it
pertains to completing a meter test. A ComEd technician arrived at your premise
9/7/16 but was unable to complete the test since the key to the basement was
missing. You have provided a few phone numbers, in attempts to reach someone...

in
property management, but none have been successful.
 
To schedule a meter test, please forward my contact
information to an individual you have reached in your property management. I
will be happy to schedule the appointment. At this time, no additional action
can be taken. I apologize for any inconvenience.
 
Best Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10976998, and find that this resolution is satisfactory to me.
Sincerely,
Carlos [redacted]

Initial Business Response /* (1000, 5, 2015/06/22) */
I have spoken with you today to discuss the information below: A deferred payment agreement was established for 6 months on 1/23/15: $55.14 + current bill. A bill was issued 2/18/15 for $116.51 due 3/12/15. No payment was made so a bill was...

issued 3/19/15 $429.18 with $116.51 due immediately and current bill $47.23 + $1.75 late charge due 3/12/15. A disconnection notice issued 3/23/15. You paid $380.20 on 4/1/15. Because the account was eligible to reinstate for $116.51 immediately, the system did so, leaving $263.69 in the agreement and $263.63 as a credit on the account. The credit covered the late charge and current bill, leaving $214.71 as total credit for that billing period. A bill was issued 4/16/15 for a bill including $43.42 current bill and $55.13 agreement installment. That bill came out to $0 because the credit covered it, leaving a $116.16 credit for the following bill, which also was covered and left at a $0 balance.
The latest bill issued 6/12/15 is for $97.03 because the $65.73 current bill, $55.13 installment minus the remaining $23.83 excess credit. This bill is due 7/6/15. On the bills, there has been the deferred payment agreement information under 'Miscellaneous', confirming that you are still on the agreement. There were no calls to ComEd to inquire about it so it remained as is. You aware now aware that if the payment is not paid by the due date, the agreement may default and may be reinstated, if applicable. The deferred payment agreements will not be cancelled without customers requesting to do so, with a live representative at X-XXX-XXX-XXXX.

Spoke with Mr. [redacted] and followed up with an e-mail with my findings. I have reviewed several accounts and I have attached the final bills for the accounts that had transfer balances that went to [redacted]. The accounts that had the outstanding balances, transferred on 9/2/2016 to [redacted] (Sept...

bill printed 9/1/2016) and this reflected on the 10/1/2016 billing statement. There are accounts that are on summary billing and a few on landlord agreements (which will not show up on the summary bills unless asked for) and those accounts would come under separate billing. Perhaps this is what is causing the delay in receiving statements/notification and payments posting, which causes the balances to transfer to other accounts.  As we have previously discussed that any payments received will be applied to the oldest balance owing. So there could be accounts listed on the summary billing statement reflecting an amount owing and there could be charges from the landlord agreement accounts that are not satisfied. Since more accounts are coming off the summary billing you will have this separate billing. The charges are valid and based on my findings an adjustment is not warranted. Perhaps the landlord accounts can be setup to have the bill received by e-mail or have them put on the summary billing so all the outstanding balances will arrive at one time. Mr. [redacted] asked for a review of July 2016 billing adjustments. I have reviewed several accounts and what I found is that a payment for $24k needed to be applied to 100 accounts which was done in July 2016, but there were no adjustments. In October there was another payment application issue which was resolved in October and late charges were removed for 32 accounts. Please keep in mind if there is a older balance outstanding from an account that closed and it is not paid within 30 days the balance will transfer to the next active account.  ComEd's position remains the same and adjustments are not warranted.