Larry H Miller Automotive

I am not satisfied with Troy's response especially since I have waited almost weeks to hear from him via phone as promised and never did. It goes to show that things are promised and never followed thru with. I do not want Troy responding to the inquiry as he is the person this complaint is mainly about. I will not be told that I was not told the satalite radio was included because I was there with other people and we all heard the same conversations. I want to see the paper that so called "documents" everything that was discussed during the sale. I am very interested in seeing what Jerry actually put on there because to my knowledge he did not write anything down the entire time of the sale. And for the records, the radio in my car is satalite radio capable as it has the satalite radio button on it. Why would there be a button if satalite radio was not an option for that type of radio.Please have Troy's boss respond

Complaint: ***
I am rejecting this response because:
After talking with several employees at the dealership including the service manager, they have told me that they cannot do anything to help me with this issueThey told me that I would need to get a hold of someone at corporateI feel that with this ongoing issue and through the complaints I have made not only to Revdex.com, but to several of the main people at the dealership, that the GM should have reached out to meLarry HMiller was so helpful and hard working to sell this car to me but as soon as I started having issues with this car, they all turned their backs and said that they can't do anything to helpThis is a true example of a business that cares nothing about their customers but only about the money
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to usPlease advise that we have moved to Twin Falls, IdahoWe ask that the enclosed check of $2,(Coverage Value) be sent to our current address.*** *** *** ***
*** *** ** ***We are grateful for you offer found it to be fair and some what satisfactoryThank you Revdex.com for being our advocate in getting a resolution from Larry HMiller
Sincerely,
*** * *** ***

Complaint: ***
I am rejecting this response because:I got chance to see the warranty manual and it says that the warranty is for month/ 100,milesI have put the
warranty information in the attachment.Larry H Miller’s responsibility was to change the warranted HV pack battery in when I mentioned about the hybrid battery pack issue At this point of time, I request Larry H Miller to give me the credit of any sort for this replacement I had to spend back in March
Sincerely,
*** ***

I've been taking my explorer here for oil changesI purchased a pack of for $I took it for a second oil change on Friday, July 3rdWaited almost hours and once done the service guy brought a list of recommendations including the sway bar needed to be replacedI told him that I would
talk to my husband about it and if we decided I would bring it backDrove back to Sandy with my two year old daughter in the carThat afternoon we went to the pool with a friend and her five year old nephewThis weird sound started coming from the front of the carI assumed it had to do with the sway bar that the dealer had mentionedGot home later that day and didn't drive the car during the whole weekend, as we were going to take it to our mechanics on MondayPlanned to meet my husband at the mechanics later that day when I got a call from my husband saying that the sound of the car had gone worst as he was drivingHe had pulled over to check what was happeningCome to find out the left front tire was completely loose and not secured in placeThe lug nuts were unscrewed and you could take them out with your hand with minor effortI immediately called the dealership to let them know about this incident, as this is something that was a big risk to my family and II spoke to a lady and explained everything she placed me on hold and came back to tell me that they could send a tow truck to us and they would cover all the costI had already gotten to where my husband was with the car and our two year old daughter in itWe secured the lug nuts and were able to take the car in to our mechanicOn the way there I got a call from one of the managersHis name was TimI explained to him the whole thing and the answer was that it was great feedback to be able to train his team and that he was going to research and make sure that whoever worked in the car would get punishedI explained that I was not comfortable going back and that at least wanted to get the partial amount of the refund he said well it would only be $for itI said ok that's fineApparently the life of customers to this people is worth a partial refund and no more than a *** apologyWanting to hace my car taken in to get it checkedI said there's nothing to check at this point that would be something that would have to be done beforeI will not be going back to this place where I put my car in their hands 100% and they were not able to give me the service that I deserved back

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their resolution simply because they had messed up the key that I brought with me at the time of my last appointment
I am fortunate to have a backup car key that works for me to get my car running
My girlfriend and I were told that a part would be ordered for me and that it would correct this problem with my Ignition Switch and now after reading the last statement from Larry HMiller it sates that it is a difficult part to obtain and once it is available it doesn't always fit the key due to the age of the key/vehicle
I had received recent correspondence from them wanting me to trade in my Chevy Classic as a Trafor a newer vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would, however, would like to receive a phone call from this dealership to further resolve this issue
Sincerely,
*** ***

***,I apologize you feel that your
complaint was not read as I did not intend for that to be the case."On July 3, 2015, my husband
and I went into Larry HMiller Used Car Supermarket" was what you had
stated in your original emailWe have Used Car Supermarkets within our group
and the specific dealership was not listed in the original complaint that I
receivedWe also have over 5,employees in our group that can sometimes
work between several locations so with out last names it is hard to pinpoint a specific employee at a dealership.Once I have the exact location I
would be happy to look into this issue further for you
Thank you,Sami W***Executive AssistantMiller Automotive Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,I checked with the business numerous times on my address, having email correspondence to back it upIts unfortunate that I had to make a complaint to get a refund owedBuyer beware of this business.Thanks to you, I have been heard.
Sincerely,
*** ***

The dealership has addressed and resolved this issue. Thank you,Sami W***Executive AssistantMiller Automotive Operations

Ms. *** Purchased a vehicle from our dealership in 2016. When purchasing the vehicle Ms*** was aware that the vehicle was being sold as-is, and the
dealership assumed no liability for the vehicle. Attached you will find a signed buyers guide and a Disclaimer of warranty agreement. In the document “disclaimer of warranty” it details that the dealership assumes no liability of the vehicle or components express or written. It specifically identifies the suspension in this document. Ms*** also entered an agreement with the lending institution to make payments on the finance contract. It was Ms***s choice to not make the payments on the vehicle and the dealership assumes no liability in regards to her missed payments or “effected credit” If Ms*** would like the dealership will offer her a goodwill discount on parts or service to fix the issues that she is having with the vehicle she purchased. \ Thank you, Andrew C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Robert T***

To whom it may concern, After the conversation with the customer, we are all in agreement that the collision center is going to
replace the bumper at no cost to the customerBefore installation, the customer will be able to inspect the bumper to ensure it's what the customer would like Thank you, Julie D***

To whom it may concern, Unfortunately the technician and service manager that were involved with the customer's original repair no longer work at the dealership, so we are unable to gather all of the informationIn order to best assist with the customer's request, the new manager, Brian H***, would like the customer to contact him directly at 801-563- Thank you, Julie D***

(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, here is the name and contact info:
Larry H Miller Honda of Murray
*** *** *** *** *** ** ***
*** ***

Initial Business Response /* (1000, 7, 2014/08/21) */
Contact Name and Title: *** ***-Executive Assistant
Contact Phone: XXX-XXX-XXXX
***, I am sorry to hear that you are having an issue(s) with one of our dealershipsIf you would let me know which dealership it is that you've been
working with I would be happy to check on this for you
Initial Consumer Rebuttal /* (2000, 9, 2014/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally have got the parts in and I am satisfied that my seat is now fixed

Mr and Mrs *** traded into us a Buick Enclave that they owed
more to the bank than what the vehicle was worthWe helped them out as much as
we could and allowed them $*** towards the $*** payoff they had and told
them the bank would most likely require them to come up with at least 1/of
that deficitWe negotiated with them to come up with $2,and the rest would
be added to the new loanIt was discussed that they did have warranty
cancellations from the previous dealership and that whatever they received from
those could go towards that amountWe instructed them that they would have to
cancel any warranties with the other dealership due to the fact that they did
not purchase it from us and that was solely on themWe agreed to hold the
$check for a month to give them time to cancel those and come up with any
additional fundsOn July 20th Mr *** called and asked us to hold the check
a while longer because they had not received any of the refunds backI agreed
to hold it another weekI E-mailed Mr *** on Aug 4th asking if it was ok
to cash the check and he mentioned they had received one check so far but not
the entire amountI emailed again on Aug and Mr *** responded "I
am not sure what is taking so long or who I can even call to see where it
is." I did not hear any more from Mr *** until the first of September
when he informed us his check had bounced and he wanted to pay us only $I
discussed with him that the entire balance needed to be paid and gave him
several options for paying it including paying the $at that time and
working out payment options for the remaining balanceHe insisted then he would
only pay the $I discussed this with the office and was told the check was
out for collections and at that time to leave it to themI did not receive any
other messages or emails from Mr *** after thatAs of this date he has not
brought in any of the amount due Dan S*General Sales ManagerLarry HMiller UCS
Riverdale

This was an online redemption that the customer needed to do on their computer. We have processed it for them and they have received an email with their $gift card. Dealerhsip followed up with the customer and they are happy. Thank you

Complaint: ***
I am rejecting this response because: I have contacted MrC*** by phone on this issue as I have stated beforeHaving me contact him again does what? If you wish to contact me you have my contact informationLet's resolve this issue and move on with lifeAll of your responses have been to contact MrC***This is not a response that is going to resolve any issues as it did not the first timeDealing with this dealership has been and continues to be frustratingAll I get is the run aroundGive me what is rightful mine as it should have been on the vehicle I purchased at the time of delivery as stated by MrD***Your website states that your staff are very knowledgeable about the products you sell but as my issue shows, this is not trueYour website listed equipment for my vehicle that could not be used on my vehicle and charged for itAll of my issues and requests are listed on the prior communications to your company via personal mails from me and through the Revdex.com
Give me a true response and a solution to this issue once and for allcontacted
Sincerely,
*** ***

***,I am sorry to hear that you've had some issues with our Murray Toyota dealership. As a policy we leave each of our dealerships up to General Managers, and the decisions for those dealerships are at their discretion. *** *** is the General Manager at that particular
location and if the dealership was going to cover any costs or make any sort of goodwill repair it would be his decision. I would suggest that you make an appointment to sit down with him so that you are both able to review the information and come to the best resolution. Thank you.*** ***Executive Assistant - Miller Automotive Operations