Larry H Miller Automotive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,I checked with the business numerous times on my address, having email correspondence to back it upIts unfortunate that I had to make a complaint to get a refund owedBuyer beware of this business.Thanks to you, I have been heard.
Sincerely,
*** ***

To whom it may concern, The Larry HMiller Super Ford will be reimbursing the customer in the amount of $ Thank you, Julie D***

Complaint: ***
I am rejecting this response because:I got chance to see the warranty manual and it says that the warranty is for month/ 100,milesI have put the
warranty information in the attachment.Larry H Miller’s responsibility was to change the warranted HV pack battery in when I mentioned about the hybrid battery pack issue At this point of time, I request Larry H Miller to give me the credit of any sort for this replacement I had to spend back in March
Sincerely,
*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their resolution simply because they had messed up the key that I brought with me at the time of my last appointment
I am fortunate to have a backup car key that works for me to get my car running
My girlfriend and I were told that a part would be ordered for me and that it would correct this problem with my Ignition Switch and now after reading the last statement from Larry HMiller it sates that it is a difficult part to obtain and once it is available it doesn't always fit the key due to the age of the key/vehicle
I had received recent correspondence from them wanting me to trade in my Chevy Classic as a Trafor a newer vehicle

They finally refunded my money thank you

I've been taking my explorer here for oil changesI purchased a pack of for $I took it for a second oil change on Friday, July 3rdWaited almost hours and once done the service guy brought a list of recommendations including the sway bar needed to be replacedI told him that I would
talk to my husband about it and if we decided I would bring it backDrove back to Sandy with my two year old daughter in the carThat afternoon we went to the pool with a friend and her five year old nephewThis weird sound started coming from the front of the carI assumed it had to do with the sway bar that the dealer had mentionedGot home later that day and didn't drive the car during the whole weekend, as we were going to take it to our mechanics on MondayPlanned to meet my husband at the mechanics later that day when I got a call from my husband saying that the sound of the car had gone worst as he was drivingHe had pulled over to check what was happeningCome to find out the left front tire was completely loose and not secured in placeThe lug nuts were unscrewed and you could take them out with your hand with minor effortI immediately called the dealership to let them know about this incident, as this is something that was a big risk to my family and II spoke to a lady and explained everything she placed me on hold and came back to tell me that they could send a tow truck to us and they would cover all the costI had already gotten to where my husband was with the car and our two year old daughter in itWe secured the lug nuts and were able to take the car in to our mechanicOn the way there I got a call from one of the managersHis name was TimI explained to him the whole thing and the answer was that it was great feedback to be able to train his team and that he was going to research and make sure that whoever worked in the car would get punishedI explained that I was not comfortable going back and that at least wanted to get the partial amount of the refund he said well it would only be $for itI said ok that's fineApparently the life of customers to this people is worth a partial refund and no more than a *** apologyWanting to hace my car taken in to get it checkedI said there's nothing to check at this point that would be something that would have to be done beforeI will not be going back to this place where I put my car in their hands 100% and they were not able to give me the service that I deserved back

***,I apologize you feel that your
complaint was not read as I did not intend for that to be the case."On July 3, 2015, my husband
and I went into Larry HMiller Used Car Supermarket" was what you had
stated in your original emailWe have Used Car Supermarkets within our group
and the specific dealership was not listed in the original complaint that I
receivedWe also have over 5,employees in our group that can sometimes
work between several locations so with out last names it is hard to pinpoint a specific employee at a dealership.Once I have the exact location I
would be happy to look into this issue further for you
Thank you,Sami W***Executive AssistantMiller Automotive Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would, however, would like to receive a phone call from this dealership to further resolve this issue
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
After talking with several employees at the dealership including the service manager, they have told me that they cannot do anything to help me with this issueThey told me that I would need to get a hold of someone at corporateI feel that with this ongoing issue and through the complaints I have made not only to Revdex.com, but to several of the main people at the dealership, that the GM should have reached out to meLarry HMiller was so helpful and hard working to sell this car to me but as soon as I started having issues with this car, they all turned their backs and said that they can't do anything to helpThis is a true example of a business that cares nothing about their customers but only about the money
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to usPlease advise that we have moved to Twin Falls, IdahoWe ask that the enclosed check of $2,(Coverage Value) be sent to our current address.*** *** *** ***
*** *** ** ***We are grateful for you offer found it to be fair and some what satisfactoryThank you Revdex.com for being our advocate in getting a resolution from Larry HMiller
Sincerely,
*** * *** ***

The dealership has addressed and resolved this issue. Thank you,Sami W***Executive AssistantMiller Automotive Operations

Ms. *** Purchased a vehicle from our dealership in 2016. When purchasing the vehicle Ms*** was aware that the vehicle was being sold as-is, and the
dealership assumed no liability for the vehicle. Attached you will find a signed buyers guide and a Disclaimer of warranty agreement. In the document “disclaimer of warranty” it details that the dealership assumes no liability of the vehicle or components express or written. It specifically identifies the suspension in this document. Ms*** also entered an agreement with the lending institution to make payments on the finance contract. It was Ms***s choice to not make the payments on the vehicle and the dealership assumes no liability in regards to her missed payments or “effected credit” If Ms*** would like the dealership will offer her a goodwill discount on parts or service to fix the issues that she is having with the vehicle she purchased. \ Thank you, Andrew C***

Mr and Mrs *** traded into us a Buick Enclave that they owed
more to the bank than what the vehicle was worthWe helped them out as much as
we could and allowed them $*** towards the $*** payoff they had and told
them the bank would most likely require them to come up with at least 1/of
that deficitWe negotiated with them to come up with $2,and the rest would
be added to the new loanIt was discussed that they did have warranty
cancellations from the previous dealership and that whatever they received from
those could go towards that amountWe instructed them that they would have to
cancel any warranties with the other dealership due to the fact that they did
not purchase it from us and that was solely on themWe agreed to hold the
$check for a month to give them time to cancel those and come up with any
additional fundsOn July 20th Mr *** called and asked us to hold the check
a while longer because they had not received any of the refunds backI agreed
to hold it another weekI E-mailed Mr *** on Aug 4th asking if it was ok
to cash the check and he mentioned they had received one check so far but not
the entire amountI emailed again on Aug and Mr *** responded "I
am not sure what is taking so long or who I can even call to see where it
is." I did not hear any more from Mr *** until the first of September
when he informed us his check had bounced and he wanted to pay us only $I
discussed with him that the entire balance needed to be paid and gave him
several options for paying it including paying the $at that time and
working out payment options for the remaining balanceHe insisted then he would
only pay the $I discussed this with the office and was told the check was
out for collections and at that time to leave it to themI did not receive any
other messages or emails from Mr *** after thatAs of this date he has not
brought in any of the amount due Dan S*General Sales ManagerLarry HMiller UCS
Riverdale

To whom it may concern, After the conversation with the customer, we are all in agreement that the collision center is going to
replace the bumper at no cost to the customerBefore installation, the customer will be able to inspect the bumper to ensure it's what the customer would like Thank you, Julie D***

To whom it may concern, Unfortunately the technician and service manager that were involved with the customer's original repair no longer work at the dealership, so we are unable to gather all of the informationIn order to best assist with the customer's request, the new manager, Brian H***, would like the customer to contact him directly at 801-563- Thank you, Julie D***

(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, here is the name and contact info:
Larry H Miller Honda of Murray
*** *** *** *** *** ** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Robert T***

Initial Business Response /* (1000, 7, 2014/08/21) */
Contact Name and Title: *** ***-Executive Assistant
Contact Phone: XXX-XXX-XXXX
***, I am sorry to hear that you are having an issue(s) with one of our dealershipsIf you would let me know which dealership it is that you've been
working with I would be happy to check on this for you
Initial Consumer Rebuttal /* (2000, 9, 2014/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally have got the parts in and I am satisfied that my seat is now fixed

Complaint: ***
I am rejecting this response because: The response provided to Revdex.com is inaccurate and falseThe termination date was not June 6thThe
termination date was June 25th, however the contract was signed on June 7th and was not contacted by the dealership until July 19th telling us that the financing did not go throughComplaints have been made with the Motor Vehicle Enforcement Division, Consumer Protection Division, and spoke with the bank personally and was told that dealership did not submit paperwork until July 7th for financing a month after the contract was signedBy law the dealership had days from the date the contract was signed to get financing or rescind offer by writingWe have had the vehicle for days and was just told on July 19th the bank would not finance the vehicleDue to the lack of dealership notifying us within days the contract is valid and Larry H Miller Honda should finance the vehicle in houseAlso found out with DMV Larry H Miller never submitted paperwork to DMV to have permanent license plates
Sincerely,
*** ***

To whom it may concern, The customer is correctThe dealership does inspect the vehicles prior to purchase to ensure they are able to pass safety/emissions and to be registeredThe customer’s vehicle went through this process and passedThe dealership will not be held responsible for any repairs or reimbursement of any kind and will not be releasing the customer from a purchase that has taken place over a year agoThank you, Julie D***