Larry H Miller Automotive

Dear Mrs***, I would first like to apologize for the incontinence that you experienced with our dealership. We have been very successful in our operation since moving to our location on Riverdale Rd. This has resulted in our shop being very busy. I am sorry that we were
unable to get your phone calls answered in a timely manner. I have spoken to the key personnel about your situation. It is our believe that the lack of communication between the Used car Store and us resulted in your radio being returned. The process of ordering radio’s with Chrysler is different than with other parts. They need to be tracked in a special way. We believe that the Used car store assumed they could order a radio the way. Once Frank became involved, we ordered the radio, it came in, we called and the radio was installed. We have billed the Used car store and everyone has been paid. We appreciate your bring this to our attention. I can see the need to work closer with our other store in communicating between our service departments. Feel free to contact me if you have additional concerns. Troy B***(801) 398-

To whom it may concern, To confirm, this complaint is about the Larry HMiller Super Ford in Salt Lake, is this correct? Thank you, Julie D***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***The dealership in question is located in Mesa,ArizonaRiverview Auto Dr, Mesa, Az

***,I am sorry to hear that you are having issues with one of our dealerships. If you could let me know the exact dealership that you've been working with I would be happy to look into this problem further and assist in finding an appropriate resolution.Thank you.*** ***Executive
Assistant

***,I apologize for the response early, I did notice that at the bottom the dealership address was listed. You will need to contact the General Manager Mike M*** regarding the issue(s) that you have. The dealerships are left up to our General Managers and he would be the one that would be able to discuss any reimbursement or options that are available to you.Thank you

***,I am sorry to hear that you have had an issue with our Hyundai dealership. You will need to contact our General Manger William K*** regarding this issue. The dealerships are left up to our General Managers and the decisions made are at their discretion. He would be
able to look into this further and talk to you more about the vehicle pricing.Thank you.Andrea L***Executive Assistant Miller Automotive Operations

Philip.I have emailed our Service Manager Seth E*** regarding your issue. He is out of the office until Monday but will address the situation when he returns on Monday. Please contact him directly if you have any further issues as he is aware of what has transpired. Thank
you.Andrea L***Executive AssistantMiller Automotive Operations

***,I am sorry to hear that you are having an issue with your warranty coverage. I do not have access to see the exact dealership that you purchased your vehicle at nor, do I have access to the contracts to see the particular warrnaty that you purchased. That information stays onsite
at the dealerships. If you purchased a Total Care Auto warranty you will need to contact them directly and give them the information of the part(s) that are needing to be replaced and they will be able to give you more information on what the warrnaty will or will not cover. You can contact them directly at ***. Thank you.*** ***Executive AssistantLarry HMiller Automotive

Complaint: ***
I am rejecting this response because: The first check that was sent out to the wrong DMV was in the amount of $on the check stub picture I was sent from LHM VIA text states for Sales Tax and Registration Fees then when I spoke to Tracy L*** she stated the check was rejected so she would re-issue a check but needed my physical address due to not being able to overnight to a PO BoxWhen I received the check on 2/18 it was for the amount of $days after my temporary had expired when I called to find out why there was such a difference in the amount so not being enough to pay sales tax and registration Cody J*** told me to just pay for registration and not sales tax and hold on to the remainder to cover sales tax when they sent another checkAt this point I had no trust left in LHM or there employees so I went to the DMV and paid the sales tax with the check and the registration fees out of my pocketHow can the first check that was rejected be for the correct amount and then the next one not?? Julie states they have to send to Ford Motor credit the remainder of the monies so why was the first check that was rejected a different amount then the second checkI was never told by Cody J*** or Tracy L*** who was the one issuing the checks of having to send receipts from registering my truck and Tracy L*** said to take the check and pay just registration and we would receive the balance of the money to pay sales tax this made no sense to meI ended up paying $out of pocket to register my truck after my credits on the plates from the truck I traded in and the check they sent covered sales tax only I do have the text that I was sent from LHM on the amount of the first check mailed to the incorrect DMV plus I feel not being able to have my transportation to and from my job and LHM being full aware of this should have been able to at least get me another temporary so I would not have had more out of pocket expense to get back and forth to work beings it was there mistakeMy local DMV had also been a huge help in this matter letting me know beings they were trying to call LHM and resolve this matter with no response from LHM that they would waive the fines for having a expired temporary for days as long as the truck stayed parked I can also provide you a phone number to the Ely DMV with the names of the employees there that worked diligently with me in this situation
Sincerely,
*** ***

To whom it may concern, The termination date (June 6th 2017) was provided by the Employer (Teleperformance) to the potential new lender on the contract signed on June 27th 2017, therefore that information is accurate and trueThe customer's credit application was signed June 7th 2017, meaning the customer provided information on the signed credit applicationIf in fact the termination date was June 25th as the customer claims, The customer still provided information because the customer did not disclose the termination of employment during the resign of contracts on June 27th The Motor Vehicle Enforcement Division has visited the dealership to conduct their investigation, and also agree the contract is void due to information, and have closed their complaintIf the customer wishes to discuss possible reimbursement of the down payment, he can contact the general manager, Scott Harding, at 801-268-5510. Thank you, Julie D***

Complaint: ***
I am rejecting this response because: Before accepting the response provided by Julie of the LHM group I wanted to share the string of events I've experienced and my displeasure working with the LHM group (see attached word document). Though she says they turned the issue over to their claims division, Brian H*** made several commitments to me personally on Jan 9, on how he would commit to resolve the issue and fix my truck regardless of the claim process. In addition to the attached, I have a GoPro video of our meeting that shows the commitments made. Following those commitments, I continued to follow up with Brian H*** without response. It wasn't until I continually reached out to both Brian and Kimm that I was told that they were no longer working with me but instead I was to work through their claims division. Just today, following an email I sent to their claims division last night and a phone call, did I receive any further information about the status of my vehicle. At this point I am determining next steps and working through the claims division to see if we can come to an amicable agreement, or if I need to seek alternative solutions
Sincerely,
*** ***

YesPlease contact Jay C*** our General Manager to provide clarification for this. To my knowledge there wasn't a resolution offered but an explanation to what this gentleman's concern wasYou can contact him directly at ###-###-####.Thank you

To whom it may concern, The dealership send the first check to the wrong addressA second check has been issued and sent out to the customer's correct addressUnfortunately these things do happen now and then, and we are sorry for the inconvenience and frustration it has caused the customerThank
you, Julie D***

Contact Name and Title: *** ***-Executive Assistant
Contact Phone: ***
After speaking with the General Manager *** *** he was going to contact Mr*** to reach an agreement regarding this issue

Complaint: ***
I am rejecting this response because:It was through prestige financial
Sincerely,
Lyron F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** Or *** ** ***

I was here on the day you came in and I have since done some investigation of the issueI have looked into your paperwork as well as spoken to the employees that were involved with the situationWhen purchasing a vehicle there are many components of the process that happen fast and sometimes things can be lost in translation and/or the communication can be interpreted differently by each personThis is the reason we have certain forms at the end of the process that attempt to remove any miscommunication and/or confusionAs I looked into your deal I could find no evidence of anyone offering "lifetime" oil changes to youFurthermore, this is not something that is a common practice; we don't have a "lifetime" oil change packageThe forms include one form that clearly states the any additional items offered and clearly outlines that the dealership and the customer are responsible for any of those listed items but do not include anything not listed on the sheet even if it happened to be a verbal agreementThe forms try to remove any misunderstanding by defining that any and all agreements need to be represented on that formAdditionally, the agreement for the oil changes you did receive clearly outlines that it was for a year timeframe and specifically outlines the expectationsI apologize if there was any confusion, but the terms that both parties agreed to are very defined and clearly outlined in the paperworkAs you are aware, I covered your oil change when you were in last and as a gesture of fairness, I would be willing to offer another year of oil changesI really am sorry for any misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whom it may concern, In order to assist with this complaint, I need to have the full name or address of the location the customer's complaint is regarding as the Larry HMiller Group has over twenty dealership in the state of UtahThank you,

Mr*** had agreed to purchase a used Ford Edge for $25, The Edge had been recently purchased at the auction and still needed to go through the shop so Mr*** didn't take
delivery Mr*** had been at another dealership but chose to come to purchase from Super Ford because our price was lower He left a deposit and scheduled an appointment to return on Monday Mr*** informed our salesperson, Brad F*, that he had found an Edge for a lower price and that it also had less miles We asked him if we lowered our price if he would still consider our Edge Brad had a brief discussion with Mr*** and did ask him if we lowered it $would that make the deal Mr*** said he would consider it Brad's next conversation with Mr*** he told him that the Edge he was considering at another dealership was only a 2WD Our Edge (Super Ford) is a 4WD making it worth thousands more Not only did we not raise the price but we conceded another $in an attempt to secure Mr***'s business & offer a truly amazing price Mr*** made the decision not to purchase the Edge for the $25,because he felt like we committed to the additional $discount. We feel like Mr*** misrepresented his side by not telling us he was looking at a 2WD and had admitted to Brad that he knew that it was Thank you, Jason R***General Sales ManagerLHM Super Ford Salt Lake City