Larry H Miller Automotive

Complaint: [redacted] I am rejecting this response because: Larry H Miller, Jeep Cryhsler Bountiful Ut Sincerely, [redacted]

To whom it may concern, I need to know which Larry HMiller Dealership the customer's complaint is regardingPlease provide the name and address of the location as there are dealerships in our company.Thank you, Julie D***

To whom it may concern, Please provide the name and address of the location where you purchased your vehicle.Thank you, Julie D***

Complaint: [redacted] I am rejecting this response because: I have received no call from william kbusiness manager to help resolve this matterfurther more I feel further compensation is required for the extremely poor manor in which we were treated and for the way this matter was handled! I made trips miles each way(over miles) to drop off and pick up paperwork that Heather and Mario new we needed but would only gave us a few papers at a time! We are requesting ALL of our money for the warranties that were never used( services never rendered) we paid 4900$ for oil changesThat was our 5000$ cash down payment that was used for warranties (services not rendered),compensation for fuel and were and tare on my vehicle and the amount of stress and suffering that we have had to deal with because of very poor and shady business practices, and the termination of both Heather B [redacted] and Mario R***We are prepared to take legal and criminal actions if this matter is not resolved to our satisfaction!!!! Sincerely, Chris W [redacted]

Complaint: [redacted] I am rejecting this response because:Due to the vehicle not being delivered and other issues with a part from the dealership, legal counsel has been obtained to rescind the loan I have never had so much hardship as I have had with Larry H Miller of Provo Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it was the [email protected] and it came from my business email address (where the other emails were generated from) [redacted] Sincerely, [redacted]

To whom it may concern, Please provide the name/address of the Larry HMiller Dealership the customer's complaint is regardingThank you, Julie D***

It is my understanding that this issue has been resolved by the dealershipThank you,Sami Executive AssistantMiller Automotive Operations

To whom it may concern, The dealership has been in contact with the customer and is currently in the process of diagnosing the vehicleShould the needed repairs are not covered under the extended warranty the customer has purchased with the vehicle, the dealership would be more than happy to perform the repairs at their costThank you, Julie D***

Complaint: [redacted] I am rejecting this response because: response only asked for address which is south state street! I was also told that of the for fees was a bank processing when in fact the state average is $ I have copies of the text as proof of all this ! I missed the holiday with my son and sat alone with no family My prior car had been stolen therefore I needed one badly and still do! Sincerely, [redacted]

To whom it may concern, n order to better assist, Please provide the full name/address of the location this complaint is regardingThank you, Julie D***

I have spoken with our General Manager Lance and he and his customer relations manager have replied below We believe the dealership disclosed the appropriate information to the customer and we are not encouraging Lance to offer any reimbursement to the customer.The morning of August 26th the customer sent in a lead request regarding a Used Black Toyota 4Runner Trail Premium Package that we had on the lot A little while before he showed up to the dealership, the vehicle he had sent the inquiry in for was sold to another customer There were two salesman involved in this deal The salesman who met with him asked if he would be interested in looking at our new inventory He told the salesman he would if the new one was Black, Trail Edition and Premium Package He never requested the vehicle have KDSS as one of the options It just so happened that we had a 4Runner in stock that fit his requirements The customer looked at the vehicle and test drove it He told the salesman that he had a price from [redacted] and wanted to know if we would match it The customer used his phone to pull up and show the salesman the price he had been given Salesman talked to the Sales Manager who agreed to the price and the vehicle was purchased Later, the second salesman delivered the vehicle to him He told me that the customer pulled the Monroney Sticker from the window and then he cleaned the window after that He is 100% certain this happened because this is part of his process of delivering a vehicle Customer left with the vehicle that night The next day, customer came back to square up his down payment He needed to bring in a credit card for his money down and didn’t have one on him that night so we let him come back with the down Two days later, the salesman who delivered the vehicle texted the customer to see how everything was going with the new vehicle and to see if he had any questions Customer texted back that everything was good Two days after that, customer texted salesman that there was a problem He said he just noticed the vehicle didn’t have KDSS Salesman was shocked by this as KDSS had never been discussed He texted customer that they had never talked about that option or the suspension, period Several times during their text chain, customer referenced an MSRP of $41,but then was confused by the Monroney Sticker which stated the MSRP to be $39, Salesman told customer he didn’t know where he was getting the $41,MSRP from since the vehicle we sold him was always $39, He sent customer a picture of the wrihe signed with the MSRP listed as $39, Both salesmen involved in this deal insist that KDSS was never mentioned, requested, or discussed What customer did specifically request was that the vehicle be black, Trail Edition and have the Premium Package Customer was given everything he asked for Additionally, he only paid for what he asked for With an MSRP of $39,we charged him $ [redacted] Besides the $ [redacted] discount for the vehicle he bought, we gave him $2,more for his trade than [redacted] was offering If he had asked for a Trail Edition 4Runner with the Premium Package with KDSS (a $1,option), we didn’t have a black one available, so we couldn’t have accommodated him There was nothing deceptive about this transaction The customer simply overlooked asking for one of the options he was looking for

[redacted] ,I understand your frustration; however, we stand behind the general managers decision and believe the dealership has done their due diligence If you have further questions or concerns you will need to contact Jay directly at ###-###-####Thank you,Sami W [redacted] Executive AssistantMiller Automotive Operations

Mr [redacted] , I have spoken with out service manager [redacted] regarding your situationYou are welcome to contact him direclty but at this point we are in aggreeance with his previous answerIf you wish to view the video of your vehicle in our service department [redacted] is happy to show this to youIt is our understanding that this is a difficult part to obtain and that once it is available it doesn't always fit keys due to the age of key/vehicleThey are willing to attempt to do what they are able to do to satisfy your issue within reason

Mr
*** brought in his vehicle into our service department for some
assistance, he recently removed the axel and purchased a new bootWe agreed to
terms of this install his price was discounted for the bench work repair to $230.
Mr
*** agreed and signed
Please
note invoice #***
Mr
***s second visit to the dealership was to get a diagnosis on his
engine light codesMe *** installed an aftermarket fuel pumpPlease
take a look at the invoices, as they document the issues that we encountered
Irina K***Customer Retention Director

Mrs. ***,I'm more than happy to look into this for you. Will you please specify which Chrysler Jeep Dodge Dealership you're referring to? We have one in Bountiful, Sandy and Provo. Thank you,Sami W***Executive AssistantMiller Automotive Operations

To whom it may concern, Please provide the name/address of the dealership the customer's complaint is regarding, as the Larry HMiller Group has over dealerships.Thank you, Julie D***

Complaint: ***
I am rejecting this response because:I have spoken with Trevor R*** several times along with Lance S*We have been getting calls from the secretary and Vern that make no sense and no one can answer my questionsI spoke with Trevor on Monday and he told me he would get back with meAs of right now I have not heard back from himI feel like Larry H Miller Corporate Office needs to forward this complaint to him and discuss with him how to assist a customer and follow through on expectationsI will not recommend any Larry H Miller location to any of my family or friendsBuying a car is stressful enough especially when you are going through tough circumstancesWe went to Larry H Miller trying to reduce our monthly payments to better our financial situation and we definitely would of been better off doing business with another company that has integrity
Sincerely,
*** ***

To whom it may concern, I have confirmed that the dealership did sell the customer a vehicle back in July 2016, it was under the
Husband's nameI did confirm the customer does currently have an extended service contract on the vehicle, however it has never been back to the dealership since the day of saleIf the customer would like to contact Jay C***, the General manager, at 623-876-he would be more than happy to go over the customer's extended warranty, and their options if they would like to pursue the option of trading out of the vehicle Thank you, Julie D***

Contact Name and Title: *** ***-Executive Assistant
Contact Phone: ***
***,
I have contacted the dealership from the address that you listedThe address is from our Chevrolet dealership in Murray and they are not showing you their systemCould you give me the exact name of
the dealership that you purchased your vehicle, the type of vehicle and I will be happy to look into this further