Larry H Miller Automotive

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

To whom it may concern, Which dealership is the customer's complaint regarding? Thank you, Julie D***

(The consumer indicated he/she ACCEPTED the response from the business.)
I will be willing to accept another year of oil changesHowever, I do want to note for the record that the lifetime oil changes WAS offered to me and I have several friends on Facebook that have confirmed they received the same offer when purchasing their car at your dealershipAdditionally, I would like to know what happened with the employee who called me a *** while I was in the dealershipI am hoping he faced some major consequences for his actionsIf he did not, I plan on getting ahold of the Miller family to advise them what had happened and how their employees actedThe final "paperwork" was not gone over with me with a fine toothed combThe only thing I reviewed were the loan/financing details not the extra so called "perks" that your salesman was offeringYour dealership should make it a point to review those with customers and also request that they initial or sign something proving that they have been reviewed with themThe salesman should also be present when the customer is finalizing the loan so that there are no chances of "miscommunication"How do I redeem the next year of oil changes? Is it recorded under my name?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I am responding with the information they requested *** *** *** *** ** ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Offering a refund to forgive the incompetence of the Larry Miller Dodge sales staff and accept my vehicle as incomplete is insupportable and in no way fair“Sorry we installed the wrong items, so here, you can keep the wrong items for free and continue owning a vehicle you only bought because we promised to make it the same as a factory installed vehicle.” Unacceptable!Offering to buy out my car’s current value is all about making a sale for the dealership only and means I’m also accepting losing the nine payments I’ve made on the car to date and a $protective film on the entire front end of my vehicle, approximately $Then, I’m offered another vehicle that is again missing items and told I can have the features for a price, even though I already paid for them once, and charge me tax, title and license againAnd to boot, they’ll restart my financing over again at a new higher value? Ridiculous.It’s incomprehensible that Larry Miller Dodge has not taken any ownership in their mistake by any means other than offering to sell me another carI’ve heard no apologies from any member of management, but here, spend more money than you did the first time and still not get all of the features we promised you unless you pay for them again.I do not accept the dealership’s offer as just and fairI will only accept one offer with two parts: First, Larry Miller Dodger does Full Buy-out of my current incorrectly equipped Charger, currently $27,512.Second, I agree to purchase from Larry Miller Dodge an equivalent Charger with the correct equipment installed I requested initially for the exact same purchase price I paid originally of $30,out the door, which included tax, title and license, Extended warranty Blackout Package and Beats Speaker Audio System with Sub, as well as the installation of the backup SYSTEM and leather seats with ventilation and heating as originally agreed upon and the same warranty package I purchased (Paintless Dent Service Contract, Vehicle Theft Registration Warranty, Paint and Fabric and Leather Warranty, Vehicle Service Contract, Maintenance Agreement, and Gap Addendum) cancelled and transferred to the new vehicle as per GM Johnny M***The Maximum Steel color Charger, stock J1512, is the only Charger SXT Plus in stock in the same color as my current vehicle and is my first color choice, but would need to have the leather seats with heating and ventilation and the Beats Speaker Audio system with Sub installed at Larry Miller Dodge’s expense to make it an equivalent vehicle.I would also consider a Charger SXT Plus w/Leather (meaning the leather is factory installed and not aftermarket) but would only need to have the audio system upgraded to the Speaker Beats Audio system with Sub at the dealer’s expense to make it an equivalent vehicle.I’m offering to purchase a newer vehicle for the same deal I made originally, but with the CORRECT features installed as promised that I’ve already paid forI believe this is more than fair given how much time and money I have already spent dealing with this issue and reprehensible the treatment I've received from Larry Miller Dodge and it’s staff over the past now months as of today.If this offer is not acceptable by Larry Miller Dodge, then I gladly formally request a Revdex.com Arbitration hearing to finally settle this matter
Sincerely,
*** ***

This has been resolved. The customer has an appointment to have this taken care of on Monday. Thank you!

Revdex.com:
The business is Larry H Miller, W Bell Road, peroria AZ Vehicle was then shipped with known defect, saying it would get fixed within a week we are almost a month out. W Bell RoadPeoria, AZ
Sincerely,
*** ***

To whom it may concern, The dealership will be refunding the customer the reminder of their maintenance contract, and have made the attempt to come to a resolution that is fair and just for all of the parties involved regarding the alleged rim damageThank you, Julie D***

To whom it may concern, Can you please provide the name and address of the Larry HMiller Dealership this complaint is regarding? Thank you,

To whom it may concern, We have multiple dealership sin Lakewood COPlease provide the name and address of the location to which this complaint is regardingThank you, Julie D***

Complaint: ***
I am rejecting this response because it's nothing but the same excuses I've been given already

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Attached are my rental agreement and receipt
Sincerely,
*** ***

Contact Name and Title: *** *** Service Manager
Contact Phone: ***
Contact Email: ***@lhmauto.com
Mr*** came into our service facility and requested we re-flash the modules on the truck back to the factory settingsWe generated the repair order and quoted the $plus tax
for the repair to perform the re-programThe prcie for all computer module re-programs is $and is in line to every repair facility in the Weber County areaThe technician does plug into the truck and navigates the computer programming software to return the trucks modules to factory settingsThe customer charge does pay the technicians time to re-program, but we also get charged monthly from Chrysler for the software and equipment that is used to perform the repairThe technicians also recieve a lot of training for these types of repairWhile it is pretty simple, if performed incorrectly it can erase one of the computer modules and they cost anywhere from $to $for this truckThe truck was then returned to the customer and hepaid the $plus tax and signed the accounting copy acknowledging the price and payment for the repairThe customer did reach out to my consultant, Mr*** after but was satisfied with the repair that was performed

You will need to contact the general manager Lance B*** for any monies that you feel may be owed to you. He is over the dealership and would be responsible for making the call to either rescind the contract or reimburse you.Thank you,Andrea L***Miller Automotive Operations

Dear Mrs***, I am sorry about the confusion concerning your purchase. I had the opportunity to discuss with you the situation. As you are aware, I have also reviewed your case with all the employee’s involved. The Jeep Cherokee you purchased was not equipped with
satellite radio. This is something that all the employee’s are aware of and it is our position that we never promised or implied that this vehicle had satellite radio. We have a form in our paperwork that would show such and issue if it had been discussedI have also reviewed the paperwork and did not find anything that would suggest that we promised you the upgrade In the case of your vehicle, it is not possible to add satellite radio. We spoke with Chrysler and it would necessitate not only putting in a new radio, but also changing out the wiring. An alternative would be to put in an aftermarket system. The cost would be in the area of $350. However, it is important for you to understand that this would not be covered under warranty and might affect the Chrysler warranty on the vehicle Please let me know if I can help Troy B*** (801) 398-

ID:*** *** *** ***
*** ** *** Dealership Response: The dealership had the customer's authorization to run credit in attempts to sell the customer a vehicle.The credit card is through the Manufacturer, ToyotaThe dealership does not have the authority to
removeor dispute any inquiries from the Manufacturer in regards to the credit card, and will not be assisting in removal ordispute of any inquiries from the dealership or lenders as they had the customer's permission to do so. IRINA K***CUSTOMER RETENTION DIRECTORLHM Toyota Scion PeoriaWBell RoadPhoenix, Az 85382Main:623-876-3400Direct: 623-876-3451Fax:623-876-3408Irina.k***@lhmauto.comwww.larrymillertoyota.com CONFIDENTIALITY NOTICE: This e-mail transmission, and any documents, files or previous e-mail messages attached to it may contain information that is confidential or proprietaryIf you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that you must not read this transmission and that any disclosure, copying, printing, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITEDIf you have received this transmission in error, please immediately notify the sender by telephone or return e-mail and delete the original transmission and its attachments without reading or saving in any mannerThank you in advance for your cooperation

Mr***,If you could tell me which Ford dealership you had this experience with I would be happy too look into the issue for youIn Utah we have a Ford dealership in Salt Lake, in Sandy, and in Provo as well as a few outside of Utah. Thank you

Complaint: ***
I am rejecting this response because:*** went to pick the vehicle up on Friday the 25th
as they said they were sure it was fixedThe moment that he got on the freeway by the dealership it was sqeeking they say it's normalWe took it back to the dealership to have them check it outThe didIt give us a rentalThey told him he had to go pick it up as nothing was wrong with our truckOn Monday the 28th today*** has took it to chevey dealership and they have said there is still an issue with the truckAs so did our mechanic on southWe still have the vehical as they say that there isO issue and won't try to fix it or solve this issueWe are irritated as we have paid on a truck for three months that the dealership has hadWe had to go get another vehicle as the was going to be our reliable winter carAnd we don't have it so we had to goBuy another vehicleSo I have a reliable winter car
Sincerely,
*** ***

Contact Name and Title: *** ***-Executive Assistant
Contact Phone: ***
I have been in contact with the customer as well as our General Manager *** *** at the Avondale Dodge location*** contacted me on 11/4/after he had spoken with the customer and he was helping hin to get
in contact with the appropriate people to get his vehicle issue handled

Complaint: ***
I am rejecting this response because:Why is it relevent that I come in to work a deal when I am being told by the sales manager that the promised price of the car would not be honored although it was supposed to be NO HAGGLING? Meaning we are not supposed to "work" a "deal" per the stipulations of the price promiseThe consumer is going to drive to the dealership and banter back and forth? As stated, this was a baiting tactic and advertisementThe amount that they were trying to sell the car afterwards was not a compromise and they told me that they could not go any lowerI was told there was no deal to be madeFurthermore, I am making a complaint because these unlawful practices have effected other consumers who have the same sentiments in regards to using "price promise" through Edmunds and the dealerships are liableThen this price was listed on several other used car sites, not just EdmundsAccording to consumer protection laws it does not matter the price differential, it does not matter if it was made in error, nor does it matter the quantity of time it was advertised
Sincerely,
*** ***