LaserShip

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] A resolution to my complaint was received from [redacted] , and I'm certain its's because I was persistent in letting both sides know that I was getting the short end of the stick Both initially sent me to the other respective company This was not good, and not fair to me, the customer, after I had paid hard earned cash for Christmas gift, that I never received, and would now have to search for another deal While I accept, and appreciate the letter of acknowledgement from Manager Didier M [redacted] ; I have a few suggestions for consideration I strongly suggest that the Manager view the numerous complaints against their company The D- rating for LaserShip from Revdex.com is most definitely something to be considered As a customer, I check the ratings of business before buying I would also ask that the company consider updating the website such as in my case If the website had been updated to reflect what I had been told verbally, and in writing, [redacted] could have assisted me I had never heard of LaserShip before December 2, 2016, and since reading the numerous negative complaints, I know that I will now ask who the carrier is before placing future orders Regards, [redacted]

*** ***, You recently brought to our attention a complaint regarding a missing delivery to your residence on March 4thI want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for youUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demandAgain, we understand our service to you was less than adequate and apologize for your unsatisfactory experienceSincerely, Didier M [redacted] Manager of Delivery Resources

Fraudulent companyThey failed to deliver two packagesThey show phoney information on my tracking histories and also claimed not to have my delivery addressThey outright lied about deliveries, as my business has surveillance cameras which evidence their liesThe companies that use them, Walmart and Amazon as examples, should be held accountable for duping consumers with this fraudulent shipping service!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I appreciate the acknowledgement of the problem, but still am left without recourse Several vendors that I use for products that are essential for me use Laser Ship as their only free shipping option Because of LaserShip's inability to deliver to me at my home address on multiple occasions, I either must incur additional cost to use [redacted] or stop using vendors who contract with LaserShipSince there is no problem with ***, [redacted] or the United States Postal Service finding my address and successfully delivering packages -- I am looking for LaserShip to resolve the problem, not simply acknowledge it I sincerely appreciate Revdex.com's help with this I was getting no coherent response at all until now I hope you will continue to help me Regards, [redacted] ***

This company scans packages as "delivered" to front doors when you could be living in a unit unsecured building, and only when you call their customer rep number and demand to get a hold of the driver is when they actually come clean and state the package is still in their warehouseThey have done this in the past and I have requested the merchant sender company Amazon not to use Lasership for same day deliveriesThis puts the customer in a difficult position because you have to claim that package as stolen and also there is the fact that you the customer have to put extra money into another delivery with another shipping companyThese individuals at Lasership need to get their business acumen together because there could be another unwitting customer who might resort to legal action

Thank you so much for reaching out to us regarding this customer's concern and their recent experience I sincerely apologize for both the issues with the package delivery and the customer service issues experienced by the customer I see a note here from our communication that the local facility was unable to locate the package during our investigation I have added notes to the customer's address that future packages should be signature required I definitly want to ensure that future packages are received by the customer Please let us know if there is anything further we may do to assist in this matter Thank you, LaserShip

September 23, You recently brought to our attention a complaint regarding the loss of a delivery to you scheduled for 9/1/You also addressed an issue with the validity of the tracking/scanning information of your packageI want to begin by expressing that Lasership fully acknowledges what transpired and apologizes for this incidentWe understand the level of stress and frustration this incident has created for youYour claim was escalated to our Loss Prevention Department for full investigation.As you are aware, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demandThat being said, we fully understand your experience was less than adequate and again sincerely apologize for unfortunate incidentSincerely, Didier M Manager of Delivery Resources

Thank you for reaching out to us regarding this customer's recent delivery issue and concern It appears that the underlying issue on the package is it was received by the incorrect LaserShip facility I see notes here that the facility attempted to forward the package to the correct facility but it appears that we lost control of the package and scanning during this process I definitely apologize that the package does not appear to have been received by the customer I have issued a gift card to the customer for [redacted] .com that will be sent to their email as an apology for this issue Please let us know if lthere is anything further we can do to assist Thank you, LaserShip

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: While I appreciate MrM [redacted] of Lasership for getting back to us, I believe we would not have gotten any information if I had not engaged the Revdex.com and supporting agencies for their assistance Requesting [redacted] to process a refund is a lame attempt to an obvious inherent problem that Lashership has I would not expect ***, [redacted] or the USPS to take the easy way out Having dealt with each one of those package delivery services, they would have done their due diligence in finding my package, so therefore I'm not interested in a refundHere's the plan going forward, there should be no action required on my part as the customer in resolving this issue: 1) Since Lasership has my order and shipping information, MrM [redacted] should notify [redacted] that they initially DID NOT deliver my package as documented, but they have lost it2) MrM [redacted] will become our CPOC (central point of contact) and on behalf of Lasership purchase and re-order both of my items at no cost to me as the consumer 3) MrM [redacted] will work with [redacted] to expedite shipment of these items and should use an alternate method shipping, because I'm am not confident In Lasership handling this task4) MrM [redacted] should provide ongoing communication as this process continues until final resolution and that me as the customer have received these items and is totally satisfied with the outcomeTime is of the essence Regards, [redacted]

May 27, 2015 You recently brought to our attention complaints regarding complications with the handling of your deliveries. You also explained the difficulty you experienced with drivers leaving your packages in places other than the front door as you instructed. Allow me to begin by... expressing that LaserShip fully acknowledges and apologizes for the events that transpired. We understand the level of stress and frustration this incident has created for you and will make a sincere effort to rectify the issues.We fully understand that your experience has been less than adequate and are committed to ensuring future deliveries to your residence are left in the proper location, Didier M Manager of Delivery Resources

Multiple orders from A [redacted] and Z [redacted] use this service to "deliver" packagesThe packages are in "employees" personal vehicles, and are left curbside, in the driveway, or never make it to their destinationThey are marked "delivered to door" when through video surveillance this is never the case with this crappy companyI have cancelled my Amazon Prime membership as a result of them using Lasership for the delivery in CTI cringe when I see that Lasership will be delivering a package to my door, because I know there is only a 50/chance of it making it near my home, and never to the door

I completely understand the customer's frustration and again apologize for the experience of the missing package and their negative interaction with customer service I understand how the customer feels and will do everything possible to attempt to improve their experience in the future Thank you, Carrie

Lasership continues to fail to deliver by the promised timeAdditionally they consistently lie about my business being closed, and saying they attempted to deliver- although I receive their message of attempt hours before we closeMy doors are wide open and I never see any Lasership personnel making any attemptsI am an amazon prime member and use the service because I often need items quickly and need to take advantage of day (sometimes day) delivery offersLasership has failed to deliver on the promised time each and every time they have been involved with the order

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Ms [redacted] , You recently brought to our attention a complaint regarding a missing delivery to your residence on November and the dissatisfaction with the accuracy of the tracking information regarding your packageI want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for you unsatisfactory experienceSincerely, Didier M [redacted] Manager of Delivery Resources

Thank you so much for reaching out to us and letting us know of this recent experience We sincerely apologize that the experience provided to you has not been what we expect for our customers I was able to speak with [redacted] who was able to confirm the package did arrive in the end but certainly not in the acceptable or expected time frame I have made an adjustments on our side that I believe will ensure successful and timely delivery in the future I have added the customer's address to our escalated address list to ensure our management is closely monitoring deliveries going forward I've also reached out to the customer via email so that they may have a way to contact me in the future if there is an issue and I can hopefully step in and resolve for them I have also issued a gift card for the customer as a token of apology for this experience and our committment to improve future deliveries Please let us know if any further action may be taken in this case Thank you for your time! Carrie and the LaserShip Team

December 31, 2015 [redacted] ***C/o [redacted] BBB of Metro Washington DC and Eastern Pennsylvania 1411 K STNW, 10" FloorWashington DC 20005 Case ID [redacted] ***, You recently brought to our attention a complaint regarding a missing delivery to... your building on or about December 24". You also explained the dissatisfaction and accuracy of the tracking information provided.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident. We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent. Unfortunately, the package was lost with no reasonable expectation of recovery. Our agreement with the online retailer requires that such claims be handled directly through them. They typically issue a refund before contacting Lasership with a corresponding monetary demand. Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience. Sincerely: Didier M [redacted] Manager of Delivery Resources [redacted] ***, Vienna, VA 22182 Phone [redacted] Fax ###-###-#### www.lasership.com

This is the only one that I canceled over the phone with IvanNever did the driver come to my house for the other shipmentThat is a big lieThis is the package I was waiting.I have not received a response about correcting message that states driver come to my house and I refused both packageVitamin shoppe thinks I keep declining all the packages

Horrible serviceNo communication, whatsoever, about why my package is lateNo updates on the site, eitherDays come and go and no deliveriesMy kids' holiday gifts are under their protection and I'm not sure I'll see them by the 26th

January 4, [redacted] ***C/o [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania K STNW, 10" FloorWashington DC Case ID [redacted] ***, You recently brought to our attention a complaint regarding a missing delivery to your residence on December 18"You also explained the dissatisfaction and difficulty you experienced attempting to claim reimbursement for the shipment.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandAgain, we understand your experience was less than adequate and apologize for your unsatisfactory experienceSincerely, Didier M [redacted] Manager of Delivery Resources [redacted] Vienna, VA [redacted] Phone [redacted] Fax [redacted] www.lasership.com