Anthony called ahead as promised and showed up as he promised He was very professional and extremely knowledgeable of the products that could benefit my home and family He was clean and courteous as well When you call request Anthony!
Initially was happy with their serviceI put in a new heating and air conditioning system Ever since then their customer service stinks This is the second time I have made a schedule routine maintenance appointment week in advanceI took of work and arrange my schedule around this I then do not hear from them at allWhen I call I am told "we are very busy and may not get to you today" It seems they are only interested getting new business and customersOnce they have your money they no longer care about their previously loyal customers
Karl and Kyle were very knowledgeable and friendlyThey respected our home and fixed our problemI would highly recommend Perfect Home Services! We love how they guarantee their work!!!
Jim from Perfect home services was very thorough in checking our air conditioning unit and providing recommendations to help the unit run efficientlyWe recommend Jim for anyone looking to get their HVAC unit serviced
Fast and prompt service Darryl the tech was spot on with his assessment and had things working in short order This all on a very cold day with a long list of clients to still see
These guys are terrible and some how they manage to stay in business, not sure how Their [redacted] reviews get buried recommended review most of which are good and not recommend reviews all of which are bad, guess you can't trust *** But trust me you can not trust these guys on anything Hey lied to me about pricing over the phone, the guy that came out lied to me about what needed to be done, and on top of that tried to charge me thousands of dollars for a hundred dollar fix Buyer beware, they use intimidation and hope you don't know anything about plumbing
Excellent serviceThey keep appointments and are good at letting you know when they will arriveNo unnecessary "fixes" or repairsService person was polite and informativePrices also are fair
Initial Business Response / [redacted] (1000, 5, 2014/06/12) */ Contact Name and Title: [redacted] - Servi Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com [redacted] , We do apologize for not responding to youYour scheduled appointment was put in the system for 06/02/ however, there was a clerical error which made your appointment unreadable to the dispatcherWhen you called in on 06/02/and asked to speak with the owner our CSR rep thought you were a telemarketer and put you into the marketing voicemail box that is rarely checkedI will be having the Call Center Manager contact you to schedule your repair appointmentThe cost of your repair will be zero dollarsAgain, we apologize for the inconvenience Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/06/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) although the excuse I received for all the confusion was very weak, the technician did come out to check the levelsWas also disappointed that the owner did not make an attempt to apologize
My air conditioning unit broke down and they fixed it the same dayThe repair tech was incredibly professional and friendlyWhen I told him this was my first home he went out of his way to give advice on maintaining everything HVAC and plumbing relatedI will be using Perfect Home Services for any future issues
Matt came for the furnace servicing and answered all the questions and was very pleasant to interact withPerfect Home Services has been a great business to deal with in the last several yearsI have my heating/cooling/plumbing serviced by them and I am very happy with their service and it is technicians like Matt that make the company great
[redacted] H from PHS is super knowledgeable, very professional, hard working, efficient and effective and informativeHe educated us about our systems and services and was clearly very experienced and trustworthyHe was respectful and clear and it was a very beneficial visitWe love this company and all they do and how they treat their customers and the work they do is great and fair [redacted] is super great and we would have him and Perfect Home Services back any time and will
We do apologize that you were not satisfied with our technicianWe would hate to loose a customer of ours that we have done business with since over a misunderstandingIf you feel as if our technician misdiagnosed your system we would be happy to refund you the $service feeWe will be happy to investigate this claim and would never allow any technician to purposely misdiagnose a customers systemWe pride ourselves in honesty and integrityPlease feel free to contact our office for a refundAgain, we apologizeWe hope we can address your concern and keep you as a customer in the future
Worst plumbing experience I've ever had!!! First off, the technician said he would call me when he got to the house and tell me the details of the situationHe never didI called 3-times the same day, getting transferred to other useless peopleWhy was it my responsibility to have to chase someone down to find out what they did to my rental house after they initially told me they would call me once they got to my house- hours earlier?! I was upset about having to chase someone down 3-times and spoke with Kristin, a CRM about itShe didn't careI asked to speak with Justin [redacted] , the owner/president because his website says if I ever have any issues, that I can speak to him directlyI called 3-times within ONE week and was told all 3-times, that Justin would call me back asapEven the CRM, Kristin, personally told me that he would call me the next dayI never heard from anyoneThe 5th time I called, Kristin told me that she never told me he would call me the next day- she said she would send him a message to do soWhen I told her "I know you record your calls, go back and listen to our call because you told me he would call me the next day" and she said "okay well then I gave you the wrong information." I said "can you send him another message to call me?" and she said "ok I will." and I said "it sounds to me like you're going to send him another message and he's just going to ignore it like he did last time?" and she said "that is probably the case" and I said " I don't understand- his customer guarantee straight from his website says if we ever have a problem, to contact him directly" and she said "I don't knowhe read my email the first time and didn't think it was worth calling you back on." so then I told her to tell him I'm going to write negative reviews everywhere and she said "Ok I'll let him know, bye" ARE YOU FREAKING KIDDING ME?! WORST CUSTOMER SERVICE EVER!!! DO NOT USE THIS COMPANY!!!! TERRIBLE LEADERSHIP FROM THE VERY TOP! HE LIED ON HIS WEBSITE! Please see below for the President's message on his website- which he doesn't follow through with: "If at any time you have any questions, comments or concerns that need extra special attention please don’t hesitate to contact meI would be more than happy to give you all the time and attention you needThank you for your interest in our companySincerely, Justin [redacted] President, Perfect Air"
Initial Business Response / [redacted] (1000, 5, 2014/08/19) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com We have refunded Mrthe full amount of $for the install that was incorrectA check was issued on 7/15/We do apologize for the inconvenience we have caused this homeowner Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is not acceptable that Perfect Home Services continues to not tell the truth, and I hope the State licensing board takes note of this and how they trashed our water system for the sake of taking as much money as possible No refund check has been issued to usOur finances will be open to the State and a court to prove no check was issued, as I expect Perfect Home services will be open to the same One shouldn't expect anything different than a "check was in the mail a month ago" response after of their plumbers and the owner-son refused to do the right thing from the beginningMultiple times, they abandoned us after 'purposefully' installing the pump their cheapest way possible and 'purposefully' ignoring the fact that it was not ever going to workWith so many failed attempts to fix this issue, it is clearly gross negligence coupled with purposefully trying to circumvent manufacturer's guidelines and code This case is to remain open until a refund check has been received, or closed on the fact that the business continues to ignore the problem and refuses to issue a refund There were plenty of times to "apologize," and I hope future customers understand the amount of aggravation we have had to endure, and that there might be "apologies" to their taking your money and doing the wrong thing over and over again while leaving it for you to figure out what the problems are with your plumbing Final Business Response / [redacted] (4000, 9, 2014/08/28) */ Refund check was not negotiatedWe are sending another check today and have stopped payment on the previous checkWe have attached the check that is being mailed out todayWe are mailing it to Mr.'s address that we have on fileWe will respond if/when the new check is negotiated
Received their answering service late at night They took my AC issue information and contact information and asked if I needed a technictian yet that night -- next day was fine PHS called me back early the next morning, scheduled my appointment Joe arrived the next morning, found and fixed my issue All went as advertised by this service which can be rare now days We're working again; thanks for the excellent service
Sergio was on time, professional and friendly Most importantly he was efficient and knowledgeable He did what he was supposed to do with enthusiasm
Anthony called ahead as promised and showed up as he promised He was very professional and extremely knowledgeable of the products that could benefit my home and family He was clean and courteous as well When you call request Anthony!
Jason was greatHe took his time and explain everything
Initially was happy with their serviceI put in a new heating and air conditioning system Ever since then their customer service stinks This is the second time I have made a schedule routine maintenance appointment week in advanceI took of work and arrange my schedule around this I then do not hear from them at allWhen I call I am told "we are very busy and may not get to you today" It seems they are only interested getting new business and customersOnce they have your money they no longer care about their previously loyal customers
Karl and Kyle were very knowledgeable and friendlyThey respected our home and fixed our problemI would highly recommend Perfect Home Services! We love how they guarantee their work!!!
Jim from Perfect home services was very thorough in checking our air conditioning unit and providing recommendations to help the unit run efficientlyWe recommend Jim for anyone looking to get their HVAC unit serviced
Fast and prompt service Darryl the tech was spot on with his assessment and had things working in short order This all on a very cold day with a long list of clients to still see
These guys are terrible and some how they manage to stay in business, not sure how Their [redacted] reviews get buried recommended review most of which are good and not recommend reviews all of which are bad, guess you can't trust *** But trust me you can not trust these guys on anything Hey lied to me about pricing over the phone, the guy that came out lied to me about what needed to be done, and on top of that tried to charge me thousands of dollars for a hundred dollar fix Buyer beware, they use intimidation and hope you don't know anything about plumbing
Dave was very professional and seemed very knowledgeable
Excellent serviceThey keep appointments and are good at letting you know when they will arriveNo unnecessary "fixes" or repairsService person was polite and informativePrices also are fair
Initial Business Response / [redacted] (1000, 5, 2014/06/12) */ Contact Name and Title: [redacted] - Servi Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com [redacted] , We do apologize for not responding to youYour scheduled appointment was put in the system for 06/02/ however, there was a clerical error which made your appointment unreadable to the dispatcherWhen you called in on 06/02/and asked to speak with the owner our CSR rep thought you were a telemarketer and put you into the marketing voicemail box that is rarely checkedI will be having the Call Center Manager contact you to schedule your repair appointmentThe cost of your repair will be zero dollarsAgain, we apologize for the inconvenience Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/06/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) although the excuse I received for all the confusion was very weak, the technician did come out to check the levelsWas also disappointed that the owner did not make an attempt to apologize
My air conditioning unit broke down and they fixed it the same dayThe repair tech was incredibly professional and friendlyWhen I told him this was my first home he went out of his way to give advice on maintaining everything HVAC and plumbing relatedI will be using Perfect Home Services for any future issues
Matt came for the furnace servicing and answered all the questions and was very pleasant to interact withPerfect Home Services has been a great business to deal with in the last several yearsI have my heating/cooling/plumbing serviced by them and I am very happy with their service and it is technicians like Matt that make the company great
[redacted] H from PHS is super knowledgeable, very professional, hard working, efficient and effective and informativeHe educated us about our systems and services and was clearly very experienced and trustworthyHe was respectful and clear and it was a very beneficial visitWe love this company and all they do and how they treat their customers and the work they do is great and fair [redacted] is super great and we would have him and Perfect Home Services back any time and will
We do apologize that you were not satisfied with our technicianWe would hate to loose a customer of ours that we have done business with since over a misunderstandingIf you feel as if our technician misdiagnosed your system we would be happy to refund you the $service feeWe will be happy to investigate this claim and would never allow any technician to purposely misdiagnose a customers systemWe pride ourselves in honesty and integrityPlease feel free to contact our office for a refundAgain, we apologizeWe hope we can address your concern and keep you as a customer in the future
Worst plumbing experience I've ever had!!! First off, the technician said he would call me when he got to the house and tell me the details of the situationHe never didI called 3-times the same day, getting transferred to other useless peopleWhy was it my responsibility to have to chase someone down to find out what they did to my rental house after they initially told me they would call me once they got to my house- hours earlier?! I was upset about having to chase someone down 3-times and spoke with Kristin, a CRM about itShe didn't careI asked to speak with Justin [redacted] , the owner/president because his website says if I ever have any issues, that I can speak to him directlyI called 3-times within ONE week and was told all 3-times, that Justin would call me back asapEven the CRM, Kristin, personally told me that he would call me the next dayI never heard from anyoneThe 5th time I called, Kristin told me that she never told me he would call me the next day- she said she would send him a message to do soWhen I told her "I know you record your calls, go back and listen to our call because you told me he would call me the next day" and she said "okay well then I gave you the wrong information." I said "can you send him another message to call me?" and she said "ok I will." and I said "it sounds to me like you're going to send him another message and he's just going to ignore it like he did last time?" and she said "that is probably the case" and I said " I don't understand- his customer guarantee straight from his website says if we ever have a problem, to contact him directly" and she said "I don't knowhe read my email the first time and didn't think it was worth calling you back on." so then I told her to tell him I'm going to write negative reviews everywhere and she said "Ok I'll let him know, bye" ARE YOU FREAKING KIDDING ME?! WORST CUSTOMER SERVICE EVER!!! DO NOT USE THIS COMPANY!!!! TERRIBLE LEADERSHIP FROM THE VERY TOP! HE LIED ON HIS WEBSITE! Please see below for the President's message on his website- which he doesn't follow through with: "If at any time you have any questions, comments or concerns that need extra special attention please don’t hesitate to contact meI would be more than happy to give you all the time and attention you needThank you for your interest in our companySincerely, Justin [redacted] President, Perfect Air"
Initial Business Response / [redacted] (1000, 5, 2014/08/19) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com We have refunded Mrthe full amount of $for the install that was incorrectA check was issued on 7/15/We do apologize for the inconvenience we have caused this homeowner Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is not acceptable that Perfect Home Services continues to not tell the truth, and I hope the State licensing board takes note of this and how they trashed our water system for the sake of taking as much money as possible No refund check has been issued to usOur finances will be open to the State and a court to prove no check was issued, as I expect Perfect Home services will be open to the same One shouldn't expect anything different than a "check was in the mail a month ago" response after of their plumbers and the owner-son refused to do the right thing from the beginningMultiple times, they abandoned us after 'purposefully' installing the pump their cheapest way possible and 'purposefully' ignoring the fact that it was not ever going to workWith so many failed attempts to fix this issue, it is clearly gross negligence coupled with purposefully trying to circumvent manufacturer's guidelines and code This case is to remain open until a refund check has been received, or closed on the fact that the business continues to ignore the problem and refuses to issue a refund There were plenty of times to "apologize," and I hope future customers understand the amount of aggravation we have had to endure, and that there might be "apologies" to their taking your money and doing the wrong thing over and over again while leaving it for you to figure out what the problems are with your plumbing Final Business Response / [redacted] (4000, 9, 2014/08/28) */ Refund check was not negotiatedWe are sending another check today and have stopped payment on the previous checkWe have attached the check that is being mailed out todayWe are mailing it to Mr.'s address that we have on fileWe will respond if/when the new check is negotiated
Dave did an excellent and professional jobHe took his time to explain what he was doingGreat experience
Joe [redacted] did an outstanding jobHe is very knowledgeable, honest and helpful
Received their answering service late at night They took my AC issue information and contact information and asked if I needed a technictian yet that night -- next day was fine PHS called me back early the next morning, scheduled my appointment Joe arrived the next morning, found and fixed my issue All went as advertised by this service which can be rare now days We're working again; thanks for the excellent service