We used to use Perfect Home Services. Our furnace broke. They sent a technician out to fix it. We paid him. He didn't see/fix the problem. Instead, he quoted us $5000 to repair and tried hard sell on replace. Two other contractors came through -- immediately saw problem and fixed it. Said that fix Perfect Home recommended would have been at best not effective and more likely dangerous. I think they were trying to commit fraud. Use great caution before letting these people into your home.
I had the unfortunate problem of having my AC unit stop working, but Perfect Home Services was able to help. Jude was my technician and was outstanding. He took the time to diagnose the problem and explain things in a way I could understand. I appreciate how responsive and personable he was. I recommend Perfect Homes Services.
Initial Business Response /* (1000, 5, 2014/06/12) */
Contact Name and Title: [redacted] - Servi
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
[redacted],
We do apologize for not responding to you. Your scheduled appointment was put in the system for 06/02/2014...
however, there was a clerical error which made your appointment unreadable to the dispatcher. When you called in on 06/02/2014 and asked to speak with the owner our CSR rep thought you were a telemarketer and put you into the marketing voicemail box that is rarely checked. I will be having the Call Center Manager contact you to schedule your repair appointment. The cost of your repair will be zero dollars. Again, we apologize for the inconvenience.
Initial Consumer Rebuttal /* (2000, 8, 2014/06/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
although the excuse I received for all the confusion was very weak, the technician did come out to check the levels. Was also disappointed that the owner did not make an attempt to apologize.
Received their answering service late at night. They took my AC issue information and contact information and asked if I needed a technictian yet that night -- next day was fine. PHS called me back early the next morning, scheduled my appointment. Joe arrived the next morning, found and fixed my issue. All went as advertised by this service which can be rare now days. We're working again; thanks for the excellent service.
Initial Business Response /* (1000, 8, 2015/01/19) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
We apologize we were unable to service your unit. Our technicians our not specialists with regards to heat pumps and did the...
best they could to accommodate you. Though we do not like to loose customers we feel it would be in your best interest to find a contractor that does specialize in heat pumps to service your manufacture warranty item. The warranty as stated above is with [redacted]. You can contact [redacted] for a list of vendors that do specialize in heat pumps.
Initial Consumer Rebuttal /* (3000, 10, 2015/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the proposition from Perfect Air Service. According to [redacted] it is recommended to go through [redacted] Comfort Specialist' in local area, which is Perfect Air Service. It is easier for Perfect Air, who is authorized dealer of [redacted], to get the technical support for my heat/AC unit. It is also [redacted] recommendation for homeowners to perform unit repairs through their local authorized dealership.
Furthermore, as quoted in the advertisement on Perfect Air's website, "Perfect Air is proud to offer our industry leading, all inclusive 10 Year Parts and Labor warranty on all new heating & air conditioning systems we install. Buy a new system from us and rest assured you won't pay a single penny for any repairs for 10 years!" As the installer of my heating unit, I want the Perfect Air Service to honor their word by fixing the unit entirely, and not false-advertise to their customers.
Moreover, according to Perfect Air's website, they also offer warranty on repair as I quote: "Perfect Air also offers the industry leading 3 Year Parts and Labor warranty on all repairs that we make. If we make a repair, we guarantee it for 3 years." Since the repairs did not last a week, I want the Perfect Air to honor their guarantee. In addition, the work order form, which is the form that customer signs after work are completed, clearly indicates that all repair parts have 1-year parts and labor warranty. Since the parts replaced by Perfect Air failed within the 1-year warranty period, it is Perfect Air's responsibility to accommodate the repair failures not through another contractor.
As their technicians are not specialized to fix my heating unit as stated above by Perfect Air representative, even though they are the installer of my unit, I demand the following from Perfect Air:
Replace my entire heating/AC unit as whole to the current updated model
Fix or replace my home humidifier and air filtration system, which is currently not working due to bad wiring resulted from all the repair failures
Refund my money that I paid for all the repair services, which includes the broken thermostat, outdoor sensor, and other heating unit components replaced by Perfect Air technician during their visits. The amount is about $549.06.
If the Perfect Air cannot fix or replace my heat/AC unit entirely, I want the Perfect Air to be responsible for the following:
Pay the repair fees of fixing my entire unit through another contractor
Refund the money for all the broken parts, which includes the broken thermostat, outdoor sensor and other heating system components, caused by the bad wiring done by Perfect Home Services as mentioned in complaint, which is about $549.06.
Finally, I want fair compensation at $5000.00 for undergoing emotional stress, high water/electric bills during the month of the repair failures, loss of my work hours, which are all resulted from the poor repair service performed by Perfect Air Service
If the above demands are not accepted by Perfect Air, further actions will be taken through consumer rights for false-advertising and not honoring the guarantee/warranty. I hope the Perfect Air stay true to their words.
Final Business Response /* (4000, 16, 2015/02/05) */
We apologize for the inconvenience. We do not hold [redacted] warranty on the products. We are not a [redacted] manufacturer, we are a [redacted] dealer. We do not feel comfortable sending a technician to your home that is not experienced with heat pumps. If you contact [redacted] directly they will be able to recommend a service company that specializes in your [redacted] unit. Again, we apologize for the inconvenience.
Asked to replace 4 restroom facets and they gave a quote of $2600 can you believe it.
Please don't even call them, they are not worth the call.
I have to take a day off for the quote because they can come any time they want. Wait for their call. They will call 30 minutes before they want to come.
Customer service is horrible. They don't know anything about plumbing. For any question you ask, they will say only plumber can answer and they don't connect to one.
Minimum $500 per hour they charge. If you are super rich then only you can afford them.
I was sold on the lower price, and decided to give them a try. They sold me a 1200 air purifier which didn't help relieve my daughters allergies indoors. On another occasion, when my HVAC was being serviced, the tech informed me that the humidifier hose needed replacement. I was charged $80,and had it replaced. The following day we awoke to a pool of water under the humidifier that spread out around 3 feet. I called an emergency tech, and he said where the hose replaced that there is a crack. He sealed it with tape, and told me to speak to Amber the manager the next day. I called her on several occasions, and when she finally returned my call; she said there is nothing she can do. I asked for them to reimburse me for the hose, and they would not. The manager was unprofessional, and they wouldn't even work to resolve any of my issues. I have to now replace my humidifier as well. I discontinued services, and ask for my service agreement money returned; this processed took a month as well.
As long as everything goes smoothly, they complete their task at hand. As soon as there is a problem you will pay greatly.
We do apologize that you were not satisfied with our technician. We would hate to loose a customer of ours that we have done business with since 2010 over a misunderstanding. If you feel as if our technician misdiagnosed your system we would be happy to refund you the $49 service fee. We...
will be happy to investigate this claim and would never allow any technician to purposely misdiagnose a customers system. We pride ourselves in honesty and integrity. Please feel free to contact our office for a refund. Again, we apologize. We hope we can address your concern and keep you as a customer in the future.
Initial Business Response /* (1000, 5, 2014/09/29) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Please see the attached.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/05) */
(The consumer indicated he/she DID NOT...
accept the response from the business.)
The Perfect Home Services response is entirely self serving and is full of inconsistencies and contradictions.
1. Their response states that their service manager approved the disputed price and then I "became belligerent and violent." Why would anyone become belligerent and violent after the disputed price has been accepted? Does it make any sense?
2. Their statement that "I refused to pay" cannot be farther from the truth. The fact is that I handed the technician my check for $94.00, the cost of service on two units at the coupon price as was agreed at the time of making the appointment. He wanted full price for the second unit but after talking with his service manager, he reluctantly seem to accept it. He asked for my drivers license and from it, he scribbled my license number on the check that I had provided him. This is a proof positive of the untruthfulness of their contention that I refused to pay.
3. The technician asked me to sign the invoice. As he had earlier made threats of collection agency, I requested him to write on the invoice "Paid in Full" which he flatly refused. I said I can write it myself but he did not allow me to do. My insistence to this request infuriated him. This is when he abruptly and angrily left taking the invoice back but leaving my check behind.
4. Being an honorable person, I promptly mailed that check to the company. To avoid any further argument about my payment, I spent extra money to mail the check under the postal Certified Mail category.
5. The company has not provided me with any document recording the service performed or the receipt of payment.
6. Their statement that I was "using profanity" with their technician is an insult because I never ever use profanity or swear words with any one and did not use it with that technician.
7. I have lived in this house for 34 continuous years and have used numerous services during this period but have never encountered such a problem.
8. Their coupon bravely proclaims "No Breakdown, Money Back Guarantees" but were of no avail to me.
9. The response is not at all acceptable. Any one contracting with this company should be aware of this company's attitude towards its customers.
Final Business Response /* (4000, 9, 2014/10/06) */
We do record all calls that come in and out of our phone lines. Out of respect for this customer, we as a business do not feel it would be appropriate to comment any further to this complaint. We stand by our original statement. We wish Mr well however, we will no longer do business with him.
These guys are con artists, they tell you one price online and over the phone then when they get there it's 5 time more and if you don't use them it's a service call charge cause they came out. Think that should be illegal, all they have to do is drive around and give outrageous quotes and rip you off.
Anthony of Perfect Home Services did an amazing job of servicing our furnace and A/C compressor last week. He was professional and helpful, and we would highly recommend both him and his company.
We used to use Perfect Home Services. Our furnace broke. They sent a technician out to fix it. We paid him. He didn't see/fix the problem. Instead, he quoted us $5000 to repair and tried hard sell on replace. Two other contractors came through -- immediately saw problem and fixed it. Said that fix Perfect Home recommended would have been at best not effective and more likely dangerous. I think they were trying to commit fraud. Use great caution before letting these people into your home.
I had the unfortunate problem of having my AC unit stop working, but Perfect Home Services was able to help. Jude was my technician and was outstanding. He took the time to diagnose the problem and explain things in a way I could understand. I appreciate how responsive and personable he was. I recommend Perfect Homes Services.
Very polite and got the job done. Would recommend to others.
Initial Business Response /* (1000, 5, 2014/06/12) */
Contact Name and Title: [redacted] - Servi
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
[redacted],
We do apologize for not responding to you. Your scheduled appointment was put in the system for 06/02/2014...
however, there was a clerical error which made your appointment unreadable to the dispatcher. When you called in on 06/02/2014 and asked to speak with the owner our CSR rep thought you were a telemarketer and put you into the marketing voicemail box that is rarely checked. I will be having the Call Center Manager contact you to schedule your repair appointment. The cost of your repair will be zero dollars. Again, we apologize for the inconvenience.
Initial Consumer Rebuttal /* (2000, 8, 2014/06/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
although the excuse I received for all the confusion was very weak, the technician did come out to check the levels. Was also disappointed that the owner did not make an attempt to apologize.
Dave did an excellent and professional job. He took his time to explain what he was doing. Great experience.
Dave was very professional and seemed very knowledgeable.
Received their answering service late at night. They took my AC issue information and contact information and asked if I needed a technictian yet that night -- next day was fine. PHS called me back early the next morning, scheduled my appointment. Joe arrived the next morning, found and fixed my issue. All went as advertised by this service which can be rare now days. We're working again; thanks for the excellent service.
Initial Business Response /* (1000, 8, 2015/01/19) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
We apologize we were unable to service your unit. Our technicians our not specialists with regards to heat pumps and did the...
best they could to accommodate you. Though we do not like to loose customers we feel it would be in your best interest to find a contractor that does specialize in heat pumps to service your manufacture warranty item. The warranty as stated above is with [redacted]. You can contact [redacted] for a list of vendors that do specialize in heat pumps.
Initial Consumer Rebuttal /* (3000, 10, 2015/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the proposition from Perfect Air Service. According to [redacted] it is recommended to go through [redacted] Comfort Specialist' in local area, which is Perfect Air Service. It is easier for Perfect Air, who is authorized dealer of [redacted], to get the technical support for my heat/AC unit. It is also [redacted] recommendation for homeowners to perform unit repairs through their local authorized dealership.
Furthermore, as quoted in the advertisement on Perfect Air's website, "Perfect Air is proud to offer our industry leading, all inclusive 10 Year Parts and Labor warranty on all new heating & air conditioning systems we install. Buy a new system from us and rest assured you won't pay a single penny for any repairs for 10 years!" As the installer of my heating unit, I want the Perfect Air Service to honor their word by fixing the unit entirely, and not false-advertise to their customers.
Moreover, according to Perfect Air's website, they also offer warranty on repair as I quote: "Perfect Air also offers the industry leading 3 Year Parts and Labor warranty on all repairs that we make. If we make a repair, we guarantee it for 3 years." Since the repairs did not last a week, I want the Perfect Air to honor their guarantee. In addition, the work order form, which is the form that customer signs after work are completed, clearly indicates that all repair parts have 1-year parts and labor warranty. Since the parts replaced by Perfect Air failed within the 1-year warranty period, it is Perfect Air's responsibility to accommodate the repair failures not through another contractor.
As their technicians are not specialized to fix my heating unit as stated above by Perfect Air representative, even though they are the installer of my unit, I demand the following from Perfect Air:
Replace my entire heating/AC unit as whole to the current updated model
Fix or replace my home humidifier and air filtration system, which is currently not working due to bad wiring resulted from all the repair failures
Refund my money that I paid for all the repair services, which includes the broken thermostat, outdoor sensor, and other heating unit components replaced by Perfect Air technician during their visits. The amount is about $549.06.
If the Perfect Air cannot fix or replace my heat/AC unit entirely, I want the Perfect Air to be responsible for the following:
Pay the repair fees of fixing my entire unit through another contractor
Refund the money for all the broken parts, which includes the broken thermostat, outdoor sensor and other heating system components, caused by the bad wiring done by Perfect Home Services as mentioned in complaint, which is about $549.06.
Finally, I want fair compensation at $5000.00 for undergoing emotional stress, high water/electric bills during the month of the repair failures, loss of my work hours, which are all resulted from the poor repair service performed by Perfect Air Service
If the above demands are not accepted by Perfect Air, further actions will be taken through consumer rights for false-advertising and not honoring the guarantee/warranty. I hope the Perfect Air stay true to their words.
Final Business Response /* (4000, 16, 2015/02/05) */
We apologize for the inconvenience. We do not hold [redacted] warranty on the products. We are not a [redacted] manufacturer, we are a [redacted] dealer. We do not feel comfortable sending a technician to your home that is not experienced with heat pumps. If you contact [redacted] directly they will be able to recommend a service company that specializes in your [redacted] unit. Again, we apologize for the inconvenience.
Asked to replace 4 restroom facets and they gave a quote of $2600 can you believe it.
Please don't even call them, they are not worth the call.
I have to take a day off for the quote because they can come any time they want. Wait for their call. They will call 30 minutes before they want to come.
Customer service is horrible. They don't know anything about plumbing. For any question you ask, they will say only plumber can answer and they don't connect to one.
Minimum $500 per hour they charge. If you are super rich then only you can afford them.
I was sold on the lower price, and decided to give them a try. They sold me a 1200 air purifier which didn't help relieve my daughters allergies indoors. On another occasion, when my HVAC was being serviced, the tech informed me that the humidifier hose needed replacement. I was charged $80,and had it replaced. The following day we awoke to a pool of water under the humidifier that spread out around 3 feet. I called an emergency tech, and he said where the hose replaced that there is a crack. He sealed it with tape, and told me to speak to Amber the manager the next day. I called her on several occasions, and when she finally returned my call; she said there is nothing she can do. I asked for them to reimburse me for the hose, and they would not. The manager was unprofessional, and they wouldn't even work to resolve any of my issues. I have to now replace my humidifier as well. I discontinued services, and ask for my service agreement money returned; this processed took a month as well.
As long as everything goes smoothly, they complete their task at hand. As soon as there is a problem you will pay greatly.
I would strongly discourage this company.
The service response was prompt and the responding technician was efficient and helpful
GREAT COMPANY TO DO BUSINESS WITH
We do apologize that you were not satisfied with our technician. We would hate to loose a customer of ours that we have done business with since 2010 over a misunderstanding. If you feel as if our technician misdiagnosed your system we would be happy to refund you the $49 service fee. We...
will be happy to investigate this claim and would never allow any technician to purposely misdiagnose a customers system. We pride ourselves in honesty and integrity. Please feel free to contact our office for a refund. Again, we apologize. We hope we can address your concern and keep you as a customer in the future.
Friendly, professional service. Straight forward opinions from a knowledgeable technician. I would recommend them to anyone!
Initial Business Response /* (1000, 5, 2014/09/29) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Please see the attached.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/05) */
(The consumer indicated he/she DID NOT...
accept the response from the business.)
The Perfect Home Services response is entirely self serving and is full of inconsistencies and contradictions.
1. Their response states that their service manager approved the disputed price and then I "became belligerent and violent." Why would anyone become belligerent and violent after the disputed price has been accepted? Does it make any sense?
2. Their statement that "I refused to pay" cannot be farther from the truth. The fact is that I handed the technician my check for $94.00, the cost of service on two units at the coupon price as was agreed at the time of making the appointment. He wanted full price for the second unit but after talking with his service manager, he reluctantly seem to accept it. He asked for my drivers license and from it, he scribbled my license number on the check that I had provided him. This is a proof positive of the untruthfulness of their contention that I refused to pay.
3. The technician asked me to sign the invoice. As he had earlier made threats of collection agency, I requested him to write on the invoice "Paid in Full" which he flatly refused. I said I can write it myself but he did not allow me to do. My insistence to this request infuriated him. This is when he abruptly and angrily left taking the invoice back but leaving my check behind.
4. Being an honorable person, I promptly mailed that check to the company. To avoid any further argument about my payment, I spent extra money to mail the check under the postal Certified Mail category.
5. The company has not provided me with any document recording the service performed or the receipt of payment.
6. Their statement that I was "using profanity" with their technician is an insult because I never ever use profanity or swear words with any one and did not use it with that technician.
7. I have lived in this house for 34 continuous years and have used numerous services during this period but have never encountered such a problem.
8. Their coupon bravely proclaims "No Breakdown, Money Back Guarantees" but were of no avail to me.
9. The response is not at all acceptable. Any one contracting with this company should be aware of this company's attitude towards its customers.
Final Business Response /* (4000, 9, 2014/10/06) */
We do record all calls that come in and out of our phone lines. Out of respect for this customer, we as a business do not feel it would be appropriate to comment any further to this complaint. We stand by our original statement. We wish Mr well however, we will no longer do business with him.
These guys are con artists, they tell you one price online and over the phone then when they get there it's 5 time more and if you don't use them it's a service call charge cause they came out. Think that should be illegal, all they have to do is drive around and give outrageous quotes and rip you off.
Anthony of Perfect Home Services did an amazing job of servicing our furnace and A/C compressor last week. He was professional and helpful, and we would highly recommend both him and his company.