Asked to replace 4 restroom facets and they gave a quote of $2600 can you believe it. Please don't even call them, they are not worth the call. I have to take a day off for the quote because they can come any time they want. Wait for their call. They will call 30 minutes before they want to come. Customer service is horrible. They don't know anything about plumbing. For any question you ask, they will say only plumber can answer and they don't connect to one. Minimum $500 per hour they charge. If you are super rich then only you can afford them.
Initial Business Response / [redacted] (1000, 5, 2014/09/29) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com Please see the attached Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Perfect Home Services response is entirely self serving and is full of inconsistencies and contradictions Their response states that their service manager approved the disputed price and then I "became belligerent and violent." Why would anyone become belligerent and violent after the disputed price has been accepted? Does it make any sense? Their statement that "I refused to pay" cannot be farther from the truthThe fact is that I handed the technician my check for $94.00, the cost of service on two units at the coupon price as was agreed at the time of making the appointmentHe wanted full price for the second unit but after talking with his service manager, he reluctantly seem to accept itHe asked for my drivers license and from it, he scribbled my license number on the check that I had provided himThis is a proof positive of the untruthfulness of their contention that I refused to pay The technician asked me to sign the invoiceAs he had earlier made threats of collection agency, I requested him to write on the invoice "Paid in Full" which he flatly refusedI said I can write it myself but he did not allow me to doMy insistence to this request infuriated himThis is when he abruptly and angrily left taking the invoice back but leaving my check behind Being an honorable person, I promptly mailed that check to the companyTo avoid any further argument about my payment, I spent extra money to mail the check under the postal Certified Mail category The company has not provided me with any document recording the service performed or the receipt of payment Their statement that I was "using profanity" with their technician is an insult because I never ever use profanity or swear words with any one and did not use it with that technician I have lived in this house for continuous years and have used numerous services during this period but have never encountered such a problem Their coupon bravely proclaims "No Breakdown, Money Back Guarantees" but were of no avail to me The response is not at all acceptableAny one contracting with this company should be aware of this company's attitude towards its customers Final Business Response / [redacted] (4000, 9, 2014/10/06) */ We do record all calls that come in and out of our phone linesOut of respect for this customer, we as a business do not feel it would be appropriate to comment any further to this complaintWe stand by our original statementWe wish Mr well however, we will no longer do business with him
I would never recommend this company to anyoneThey over charge, do horrible work ,and don't live up to their warrantysI left a review on a different site,and the OWNER of this company Justin *** actually threatened to bash my buisness on social mediaMy experience has been so strange with this company that his employe has actually texted me and told me that his plumbers arn't licensed and his heating and air line person isn't EPA certified Very weirdThey did work in my mother's home that was under warranty, and did not hover the warranty, and also installed a tub for me but hooked it up to rusted through pipes that done work, wile the working plumbing in is in the same spot in the buildingThey claimed they couldn't have known thatAbsolutely not true
I had technician *** perform a camera & rodding of the sewer in my homeHe was on time, very professional, did not complain when he had to remove the toilet & completely cleaned up after himself! I was very impressed with him & also had *** *** out to give me a quote on a sewer cutoff systemHe was very informative as to our choices and ended up quoting the best priceI interviewed plumbing companiesPerfect home services will be installing the sewer cutoff for me & my neighbor
Initial Business Response /* (1000, 5, 2014/04/16) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
Option of repairs were provided to MrMrchoose to go with the jetting option (which was the least expensive) and was
informed that this would not fix his issue on a permanent level due to a collapsed pipeWe informed Mrthat if he choose to go with the permanent repair after the jetting we would give him the credit of the cost of jetting towards the final repairServices were completed and approved by the homeownerMrpaid a $deposit and was to pay the final balance of $1,upon completion of workMrwas then informed of the cost of a permanent repairMrsaid he needed to think about it before making a decisionWe left messages for Mron 03/01/and on 03/13/with no responseWe called Mragain on 03/21/to discuss the final payment owed of $1,and Mrstated at this time that he would return our call as he was currently at workWe never heard from MragainThis payment was then placed in collections on 05/28/after several attempts to collect payment via regular mailMris still currently in collections for non-payment of services rendered
Initial Consumer Rebuttal /* (3000, 7, 2014/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, the hydro-jetting was not presented as an option, it was explained that this was the next step in figuring out the problem (Sounds like someone needs to speak to their employees)If you look on the invoice you submitted on line, you can see that there is no indication of this being performed as an optionI also noticed that there is no comment made on the mess left in the crawl space, all over the fridge and on the front door by the apprentice you sent with no foreman to supervise or how it was explained to my girlfriend she can use the water as with no worries, she tried to use the washer and water came up through the toiletI even questioned the foreman when he suggested the hydro-jetting, if that was needed or he could just do a camera inspection to see the problem and he said the hydro-jetting was neededI believe it is sad for the good companies out there, when poor companies, like yours, try to take advantage of people and makes life more difficult for honest and trust-worthy companies to do business without being questionedFYI the house is all my girlfriends not mine at all
Final Business Response /* (4000, 9, 2014/04/17) */
Customer has not paid the balance for services performedTherefore a refund is not acceptableCustomer is filling a complaint a year after work performed in order to justify non-payment and stop collection actions
Final Consumer Response /* (4200, 11, 2014/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm glad to see you have all the answers now, that was not the case when I needed my sewer problem diagnosedAs for waiting to submit my claim, I did because I'm be harassed by a debt collector to pay for a service I did not need in the first placeAs anyone can see I'm not the first to complain about this company and there poor work and decisionsYou need to hire competent workers, not salesman! I have been a auto technician for over years and would never charge someone $to perform unnecessary procedures and then tell them they need an engine replaced, but that's were experience comes into play and knowing your job well and keeping the customer's best interest in mind, not there wallet
I had an emergency on Thanksgiving and called times (NO CALL BACK) Next day calls and still NO one called backSo much for everything they put on their home page
I called to see how to get an estimate for a water heaterThe phone rep said she had a few questions for me I asked if the estimate would be freeShe ignored that questionThen she said a tech is coming and I'll be charged $for the visitI told her that is not what I asked FROM THE BEGINNING
They mislead callers, they are not honest and if they show up I'm calling the police then my lawyer
DO NOT COME TO MY HOUSE
This was our first experience with this company The plumber, Karl, was very professional and informative about addressing replacement of the ejector pump float switch
Joe Swas at my home today to unplug my kitchen drainJoe
was extremely polite, and very professionalJoe's work very neat
and provided great feedback and recommendationsThanks Perfect
Home, Joe really knows how to treat customers Thanks
Initial Business Response /* (1000, 5, 2015/09/15) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
We installed a *** furnaceDuring the install our technician did damage the a/c coilWe did replace the coil with a brand
new one at no cost to the customer for depreciationYes, she was with out a/c for the evening and the technician returned the next morning and completed the a/c repairWe are a certified *** dealer*** tells us what steps to take regarding repair/replacement under the manufacturer warrantyWe have to complete the steps that *** tech support tells us to complete before we can replace a unit under warrantyWe have explained this to Mrs several timesWe called Mrs on 9/2/and explained we needed to send a tech out to complete tests on the unit that *** is requiring us to complete before they will allow us to repair/replace a unitMrs has been very difficult to work with, she has declined getting scheduled since 9/2/2015, refusing serviceWe record all calls that come in and out of our officeOur customer service reps have spent hours upon hours on the phone with Mrs trying to schedule herWe are now at the point where it is not productive to spend time on the phone with Mrs for hoursWe have no issues standing behind our work or our warrantyHowever, in order to do that we need to be able to schedule her
Initial Consumer Rebuttal /* (3000, 11, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called Perfect home services on a continuous basisI have had appointments to date and one scheduled for 9/So their statement about appointments is incorrectI HAVE NEVER REFUSED SERVICEI HAVE BEEN BEGGING FOR SOMEONE TO FIX ITTwo of the calls I made just recently ended with the customer service manager talking over me and not acknowledging the fact that we have had technicians here each with a different storyI have had to take different days off work of which I work from am to pm and have asked them to call me on my cell however they call the house insteadI was told by different customer service girls who was very nice that their manager is very abrupt and it may be difficult to get resolutionWhich of course she was rightThe customer service manger in a round about way told be myself and my husband we were lairs and that the tech that came out last did not know what he was talking aboutThis has cost me increase in my bill in weeks time, still no resolution and now I have to take another day off work.I HAVE DOCUMENTATION OF EACH APPOINTMENT AND EACH PHONE CALL I HAVE MADE AND PAPERWORK FROM EACH TECHNICIAN THAT HAD BEEN HERE
Final Consumer Response /* (4200, 26, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My expectations are that when I pay for a furnace I expect everything to work
I DID NOT CALL AND SAY THE FURNACE WAS WORKINGTHAT IS THE REASON I CALLED BECAUSE IT IS STILL RUNNING THE SAME WAY IT DID BEFORE THEY CAME OUT LAST, I ALSO STATED THAT THEY DID NOT CLOSE UP THE HOLE WHERE THE VENT GOES INTO THE FURNACE SO IT IS OPEN
I had asked what the next move was going to be since it seems that we have done just about everything except replace it which is what should have been done to start with SINCE IN YOUR WORDS " IT IS UNDER WARRANTY" I dont think that under warranty means to keep coming out and replacing parts and, as your tech said " we will just have to see if it works or not"
Since this was Perfect home services that did this I would assume that Perfect home services would come out and fix the problemYou make is sound as if you are doing me a favor
I will need someone to figure out how they are going to fix this as well as fill in the hole where the vent is
So with that being said I am also to assume that I will need to take yet another day off work to accommodate
So My expectations are that the air conditioner and furnace run like they should run as a new product
Final Business Response /* (4000, 30, 2015/10/19) */
Mrs had a new furnace installed from usWe did not install her a/cWe did damage her coil during the install of the furnace and replaced the coil the next dayThe furnace is working properly and has always worked properlyThe issue she was having was the a/c unit was not working due to the new furnace being a bigger more energy efficient then the existing a/c unitMrs was requesting that we pull out the new furnace and replace it with a new unitWe explained that that would not work that she would have the same issueThere was not enough airflow in her unit which was the problem and not the actual furnaceWe scheduled a tech to return and lift her coil higher above the furnace in order to increase the air flowMrs would not schedule with us for the repair for weeksEvery time we contacted her to schedule she said she had patients and could not be home and would call us back when she had a date and time availableWhen management spoke to Mrs after weeks of attempted scheduling Mrs was very upset and using inappropriate languageManagement explained to Mrs that we can no longer allow our customers to treat our employees that way and that she needed to schedule an appointment with management only for repairMrs kept saying she wanted a new furnace and that she had a warrantyManagement tried to explain to Mrs that the actual furnace was not the issue that it was an airflow issue and Mrs agreed to allow a tech to come to the home to make the required repairsThe tech made the repairs and the unit has been functioning appropriately ever sinceWe never like to leave our customers unhappy however, sometimes no matter how hard we try we can not satisfy everyone
Respectfully,
*** ***
Human Resource, Service Manager
Perfect Home Services
Cell: (XXX) XXX-XXXX
***@gmail.com
www.perfecthomeservice.com
My furnace was shooting out cold air as well as failing to start on several attemptsdifferent technicians came out times-times that I had to be home from work because they could not diagnose the problem (not to mention came late to most of the appointment times)They replaced: igniter, control board, and gas valveI had hoped by the time the gas valve was fixed, this was the end of the problemsRight after the technician left, the furnace was failing to start as shooting cold air upstairs (I guess they only got half the house right on that one)Out of pure frustration due to the SEVERAL attempts of diagnosis and fails at that, and over $spent on this (which come to find out was WAY over priced), I called the company to speak to the owner and left messages over times nowI tried to give him the opportunity to make this situation right before I left a scathing review here as well as other placesThe owner clearly does not care about servicing his customers, and basically just stole money since I will need to call a much more competent HVAC company to fix the issueI could not be more frustrated, angry and plain out disappointedI guess if you need a simple problem fixed, then go for itBut if your problem has anything complex to it, save yourself the money, time and patience and find another company who can provide the customer service that should be expected
Initial Business Response /* (1000, 5, 2015/01/08) */
We apologize that you feel as if we did not provide you with a correct diagnosis of your year old systemWe sent a technician to your home on 11/4/for a thermostat that only reaches degrees per your wordsOur technician did
highly recommend replacement of your year old system due to the system having several issuesYou believed that due to the fact that you only use the system months a year, the system is only technically a few years oldAs you stated in your complaintYour first issue was the year old mercury thermostat that was in your home was no longer functioningWhen our technician replaced the thermostat the system started to workOur technician again stressed that your year old system needed further repairYou again refused anymore services at that timeWe sent a technician out to your home a second time on 11/13/as a warranty call for your thermostatThe technician explained that there was nothing wrong with the thermostat that we installed and again advised you that your system needed further work which you again refusedYou called in for a warranty call again on 11/14/and requested to speak with the Service Manager, *** explained to you that your issue was not the thermostatShe explained to you that your year old system needed further work and asked if the technician explained that on siteYou told *** that the technician did explain all of that to you and even recommended replacement however, you felt as if your system was only a few years old due to you only using the system for months out of the year, as you stated in your complaintYou refused any further service or repairYou were insistent that the issue was the thermostat we installed*** than explained to you that we could not keep sending technicians to your home for warranty when the system is not working due to an unrelated issue when you were refusing further serviceShe offered for you to contact another company for a second opinion and if it was in fact the thermostat she would reimburse you for the other companies chargesWe record all of our calls and that was the last time you called in for serviceAgain, we would be willing to reimburse you for any charges from another company if they had to come and repair our work
Initial Consumer Rebuttal /* (3000, 7, 2015/01/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The RESPONSE is totally ridiculous and unacceptable
The OLD THERMOSTAT was NOT the PROBLEM; it was replaced incorrectly and misdiagnosed as the heating problemHeating problem was not DUE TO THERMOSTAT$charged for services for replacing a $thermostat is a rip off
You are still banging on the year old unit, which is repaired, running and functioning correctly with a $Thermostat (as you disposed off my old thermostat, which was functioning as it should be)
I would like to return your high cost hemostat which was installed improperly with a return authorization
The first-time diagnosis was completely wrong, as the second one
You are in the business of ripping off people with unnecessary replacements and expensive unwarranted repairs
A credit is needed upon receiving the thermostat you installed
Final Business Response /* (4000, 9, 2015/01/12) */
I apologize that you have a price complaintAs with any business we structure our prices to what we believe is a fair price in order to conduct businessIf we charged customers the cost of parts only we would not be able to run a successful business with certified techniciansAs you stated your furnace is now repaired and workingWe are glad that you found a company that fits more with in your budgetWe will continue to stand behind the warranty on the thermostat that we installedIf you have an issue with the thermostat please feel free to contact us
We have had Jim *** service our central air in the past We find him to be extremely knowledegable, personable and honestThat's why we did not hesitate to call and request Jim this time
Perfect Home Services and Karl *did an excellent job in installing a new water heaterThe service was professionalHe answered all of my questions and supplied me with needed informationThe work was done in a timely manner
Anthony, the Service Tech, arrived on time for his appointment to inspect our AC unit The unit was working fine, but he found that a couple of components were operating near their specified limits, and he provided me with a quote to replace them The quote was fair and I told him to proceed The work was done promptly and properly
Initial Business Response /* (1000, 8, 2015/01/19) */
This customer has since been taken care ofWe do not believe we were in violation of any Revdex.com policy and that this complaint should be removed from our recordWe sent a technician to the customers home and the issue was unrelated to any
work that we previously completed
Initial Business Response /* (1000, 5, 2015/01/19) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
We apologize for charging your credit card when services were renderedWe always run credit cards as soon as service is
completedWe did issue you a refund for the minor blockageThe finance department issues refund checks on the 15th of every MonthYour refund should be in your mail box any dayShould you have any questions please feel free to contact us
Asked to replace 4 restroom facets and they gave a quote of $2600 can you believe it. Please don't even call them, they are not worth the call. I have to take a day off for the quote because they can come any time they want. Wait for their call. They will call 30 minutes before they want to come. Customer service is horrible. They don't know anything about plumbing. For any question you ask, they will say only plumber can answer and they don't connect to one. Minimum $500 per hour they charge. If you are super rich then only you can afford them.
Initial Business Response / [redacted] (1000, 5, 2014/09/29) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com Please see the attached Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Perfect Home Services response is entirely self serving and is full of inconsistencies and contradictions Their response states that their service manager approved the disputed price and then I "became belligerent and violent." Why would anyone become belligerent and violent after the disputed price has been accepted? Does it make any sense? Their statement that "I refused to pay" cannot be farther from the truthThe fact is that I handed the technician my check for $94.00, the cost of service on two units at the coupon price as was agreed at the time of making the appointmentHe wanted full price for the second unit but after talking with his service manager, he reluctantly seem to accept itHe asked for my drivers license and from it, he scribbled my license number on the check that I had provided himThis is a proof positive of the untruthfulness of their contention that I refused to pay The technician asked me to sign the invoiceAs he had earlier made threats of collection agency, I requested him to write on the invoice "Paid in Full" which he flatly refusedI said I can write it myself but he did not allow me to doMy insistence to this request infuriated himThis is when he abruptly and angrily left taking the invoice back but leaving my check behind Being an honorable person, I promptly mailed that check to the companyTo avoid any further argument about my payment, I spent extra money to mail the check under the postal Certified Mail category The company has not provided me with any document recording the service performed or the receipt of payment Their statement that I was "using profanity" with their technician is an insult because I never ever use profanity or swear words with any one and did not use it with that technician I have lived in this house for continuous years and have used numerous services during this period but have never encountered such a problem Their coupon bravely proclaims "No Breakdown, Money Back Guarantees" but were of no avail to me The response is not at all acceptableAny one contracting with this company should be aware of this company's attitude towards its customers Final Business Response / [redacted] (4000, 9, 2014/10/06) */ We do record all calls that come in and out of our phone linesOut of respect for this customer, we as a business do not feel it would be appropriate to comment any further to this complaintWe stand by our original statementWe wish Mr well however, we will no longer do business with him
I would never recommend this company to anyoneThey over charge, do horrible work ,and don't live up to their warrantysI left a review on a different site,and the OWNER of this company Justin *** actually threatened to bash my buisness on social mediaMy experience has been so strange with this company that his employe has actually texted me and told me that his plumbers arn't licensed and his heating and air line person isn't EPA certified Very weirdThey did work in my mother's home that was under warranty, and did not hover the warranty, and also installed a tub for me but hooked it up to rusted through pipes that done work, wile the working plumbing in is in the same spot in the buildingThey claimed they couldn't have known thatAbsolutely not true
I had technician *** perform a camera & rodding of the sewer in my homeHe was on time, very professional, did not complain when he had to remove the toilet & completely cleaned up after himself! I was very impressed with him & also had *** *** out to give me a quote on a sewer cutoff systemHe was very informative as to our choices and ended up quoting the best priceI interviewed plumbing companiesPerfect home services will be installing the sewer cutoff for me & my neighbor
Initial Business Response /* (1000, 5, 2014/04/16) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
Option of repairs were provided to MrMrchoose to go with the jetting option (which was the least expensive) and was
informed that this would not fix his issue on a permanent level due to a collapsed pipeWe informed Mrthat if he choose to go with the permanent repair after the jetting we would give him the credit of the cost of jetting towards the final repairServices were completed and approved by the homeownerMrpaid a $deposit and was to pay the final balance of $1,upon completion of workMrwas then informed of the cost of a permanent repairMrsaid he needed to think about it before making a decisionWe left messages for Mron 03/01/and on 03/13/with no responseWe called Mragain on 03/21/to discuss the final payment owed of $1,and Mrstated at this time that he would return our call as he was currently at workWe never heard from MragainThis payment was then placed in collections on 05/28/after several attempts to collect payment via regular mailMris still currently in collections for non-payment of services rendered
Initial Consumer Rebuttal /* (3000, 7, 2014/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, the hydro-jetting was not presented as an option, it was explained that this was the next step in figuring out the problem (Sounds like someone needs to speak to their employees)If you look on the invoice you submitted on line, you can see that there is no indication of this being performed as an optionI also noticed that there is no comment made on the mess left in the crawl space, all over the fridge and on the front door by the apprentice you sent with no foreman to supervise or how it was explained to my girlfriend she can use the water as with no worries, she tried to use the washer and water came up through the toiletI even questioned the foreman when he suggested the hydro-jetting, if that was needed or he could just do a camera inspection to see the problem and he said the hydro-jetting was neededI believe it is sad for the good companies out there, when poor companies, like yours, try to take advantage of people and makes life more difficult for honest and trust-worthy companies to do business without being questionedFYI the house is all my girlfriends not mine at all
Final Business Response /* (4000, 9, 2014/04/17) */
Customer has not paid the balance for services performedTherefore a refund is not acceptableCustomer is filling a complaint a year after work performed in order to justify non-payment and stop collection actions
Final Consumer Response /* (4200, 11, 2014/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm glad to see you have all the answers now, that was not the case when I needed my sewer problem diagnosedAs for waiting to submit my claim, I did because I'm be harassed by a debt collector to pay for a service I did not need in the first placeAs anyone can see I'm not the first to complain about this company and there poor work and decisionsYou need to hire competent workers, not salesman! I have been a auto technician for over years and would never charge someone $to perform unnecessary procedures and then tell them they need an engine replaced, but that's were experience comes into play and knowing your job well and keeping the customer's best interest in mind, not there wallet
Fast, clean and does good work Would use this company again as well as employee
I had an emergency on Thanksgiving and called times (NO CALL BACK) Next day calls and still NO one called backSo much for everything they put on their home page
I called to see how to get an estimate for a water heaterThe phone rep said she had a few questions for me I asked if the estimate would be freeShe ignored that questionThen she said a tech is coming and I'll be charged $for the visitI told her that is not what I asked FROM THE BEGINNING
They mislead callers, they are not honest and if they show up I'm calling the police then my lawyer
DO NOT COME TO MY HOUSE
This was our first experience with this company The plumber, Karl, was very professional and informative about addressing replacement of the ejector pump float switch
Joe Swas at my home today to unplug my kitchen drainJoe
was extremely polite, and very professionalJoe's work very neat
and provided great feedback and recommendationsThanks Perfect
Home, Joe really knows how to treat customers Thanks
Initial Business Response /* (1000, 5, 2015/09/15) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
We installed a *** furnaceDuring the install our technician did damage the a/c coilWe did replace the coil with a brand
new one at no cost to the customer for depreciationYes, she was with out a/c for the evening and the technician returned the next morning and completed the a/c repairWe are a certified *** dealer*** tells us what steps to take regarding repair/replacement under the manufacturer warrantyWe have to complete the steps that *** tech support tells us to complete before we can replace a unit under warrantyWe have explained this to Mrs several timesWe called Mrs on 9/2/and explained we needed to send a tech out to complete tests on the unit that *** is requiring us to complete before they will allow us to repair/replace a unitMrs has been very difficult to work with, she has declined getting scheduled since 9/2/2015, refusing serviceWe record all calls that come in and out of our officeOur customer service reps have spent hours upon hours on the phone with Mrs trying to schedule herWe are now at the point where it is not productive to spend time on the phone with Mrs for hoursWe have no issues standing behind our work or our warrantyHowever, in order to do that we need to be able to schedule her
Initial Consumer Rebuttal /* (3000, 11, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called Perfect home services on a continuous basisI have had appointments to date and one scheduled for 9/So their statement about appointments is incorrectI HAVE NEVER REFUSED SERVICEI HAVE BEEN BEGGING FOR SOMEONE TO FIX ITTwo of the calls I made just recently ended with the customer service manager talking over me and not acknowledging the fact that we have had technicians here each with a different storyI have had to take different days off work of which I work from am to pm and have asked them to call me on my cell however they call the house insteadI was told by different customer service girls who was very nice that their manager is very abrupt and it may be difficult to get resolutionWhich of course she was rightThe customer service manger in a round about way told be myself and my husband we were lairs and that the tech that came out last did not know what he was talking aboutThis has cost me increase in my bill in weeks time, still no resolution and now I have to take another day off work.I HAVE DOCUMENTATION OF EACH APPOINTMENT AND EACH PHONE CALL I HAVE MADE AND PAPERWORK FROM EACH TECHNICIAN THAT HAD BEEN HERE
Final Consumer Response /* (4200, 26, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My expectations are that when I pay for a furnace I expect everything to work
I DID NOT CALL AND SAY THE FURNACE WAS WORKINGTHAT IS THE REASON I CALLED BECAUSE IT IS STILL RUNNING THE SAME WAY IT DID BEFORE THEY CAME OUT LAST, I ALSO STATED THAT THEY DID NOT CLOSE UP THE HOLE WHERE THE VENT GOES INTO THE FURNACE SO IT IS OPEN
I had asked what the next move was going to be since it seems that we have done just about everything except replace it which is what should have been done to start with SINCE IN YOUR WORDS " IT IS UNDER WARRANTY" I dont think that under warranty means to keep coming out and replacing parts and, as your tech said " we will just have to see if it works or not"
Since this was Perfect home services that did this I would assume that Perfect home services would come out and fix the problemYou make is sound as if you are doing me a favor
I will need someone to figure out how they are going to fix this as well as fill in the hole where the vent is
So with that being said I am also to assume that I will need to take yet another day off work to accommodate
So My expectations are that the air conditioner and furnace run like they should run as a new product
Final Business Response /* (4000, 30, 2015/10/19) */
Mrs had a new furnace installed from usWe did not install her a/cWe did damage her coil during the install of the furnace and replaced the coil the next dayThe furnace is working properly and has always worked properlyThe issue she was having was the a/c unit was not working due to the new furnace being a bigger more energy efficient then the existing a/c unitMrs was requesting that we pull out the new furnace and replace it with a new unitWe explained that that would not work that she would have the same issueThere was not enough airflow in her unit which was the problem and not the actual furnaceWe scheduled a tech to return and lift her coil higher above the furnace in order to increase the air flowMrs would not schedule with us for the repair for weeksEvery time we contacted her to schedule she said she had patients and could not be home and would call us back when she had a date and time availableWhen management spoke to Mrs after weeks of attempted scheduling Mrs was very upset and using inappropriate languageManagement explained to Mrs that we can no longer allow our customers to treat our employees that way and that she needed to schedule an appointment with management only for repairMrs kept saying she wanted a new furnace and that she had a warrantyManagement tried to explain to Mrs that the actual furnace was not the issue that it was an airflow issue and Mrs agreed to allow a tech to come to the home to make the required repairsThe tech made the repairs and the unit has been functioning appropriately ever sinceWe never like to leave our customers unhappy however, sometimes no matter how hard we try we can not satisfy everyone
Respectfully,
*** ***
Human Resource, Service Manager
Perfect Home Services
Cell: (XXX) XXX-XXXX
***@gmail.com
www.perfecthomeservice.com
My furnace was shooting out cold air as well as failing to start on several attemptsdifferent technicians came out times-times that I had to be home from work because they could not diagnose the problem (not to mention came late to most of the appointment times)They replaced: igniter, control board, and gas valveI had hoped by the time the gas valve was fixed, this was the end of the problemsRight after the technician left, the furnace was failing to start as shooting cold air upstairs (I guess they only got half the house right on that one)Out of pure frustration due to the SEVERAL attempts of diagnosis and fails at that, and over $spent on this (which come to find out was WAY over priced), I called the company to speak to the owner and left messages over times nowI tried to give him the opportunity to make this situation right before I left a scathing review here as well as other placesThe owner clearly does not care about servicing his customers, and basically just stole money since I will need to call a much more competent HVAC company to fix the issueI could not be more frustrated, angry and plain out disappointedI guess if you need a simple problem fixed, then go for itBut if your problem has anything complex to it, save yourself the money, time and patience and find another company who can provide the customer service that should be expected
Initial Business Response /* (1000, 5, 2015/01/08) */
We apologize that you feel as if we did not provide you with a correct diagnosis of your year old systemWe sent a technician to your home on 11/4/for a thermostat that only reaches degrees per your wordsOur technician did
highly recommend replacement of your year old system due to the system having several issuesYou believed that due to the fact that you only use the system months a year, the system is only technically a few years oldAs you stated in your complaintYour first issue was the year old mercury thermostat that was in your home was no longer functioningWhen our technician replaced the thermostat the system started to workOur technician again stressed that your year old system needed further repairYou again refused anymore services at that timeWe sent a technician out to your home a second time on 11/13/as a warranty call for your thermostatThe technician explained that there was nothing wrong with the thermostat that we installed and again advised you that your system needed further work which you again refusedYou called in for a warranty call again on 11/14/and requested to speak with the Service Manager, *** explained to you that your issue was not the thermostatShe explained to you that your year old system needed further work and asked if the technician explained that on siteYou told *** that the technician did explain all of that to you and even recommended replacement however, you felt as if your system was only a few years old due to you only using the system for months out of the year, as you stated in your complaintYou refused any further service or repairYou were insistent that the issue was the thermostat we installed*** than explained to you that we could not keep sending technicians to your home for warranty when the system is not working due to an unrelated issue when you were refusing further serviceShe offered for you to contact another company for a second opinion and if it was in fact the thermostat she would reimburse you for the other companies chargesWe record all of our calls and that was the last time you called in for serviceAgain, we would be willing to reimburse you for any charges from another company if they had to come and repair our work
Initial Consumer Rebuttal /* (3000, 7, 2015/01/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The RESPONSE is totally ridiculous and unacceptable
The OLD THERMOSTAT was NOT the PROBLEM; it was replaced incorrectly and misdiagnosed as the heating problemHeating problem was not DUE TO THERMOSTAT$charged for services for replacing a $thermostat is a rip off
You are still banging on the year old unit, which is repaired, running and functioning correctly with a $Thermostat (as you disposed off my old thermostat, which was functioning as it should be)
I would like to return your high cost hemostat which was installed improperly with a return authorization
The first-time diagnosis was completely wrong, as the second one
You are in the business of ripping off people with unnecessary replacements and expensive unwarranted repairs
A credit is needed upon receiving the thermostat you installed
Final Business Response /* (4000, 9, 2015/01/12) */
I apologize that you have a price complaintAs with any business we structure our prices to what we believe is a fair price in order to conduct businessIf we charged customers the cost of parts only we would not be able to run a successful business with certified techniciansAs you stated your furnace is now repaired and workingWe are glad that you found a company that fits more with in your budgetWe will continue to stand behind the warranty on the thermostat that we installedIf you have an issue with the thermostat please feel free to contact us
We have had Jim *** service our central air in the past We find him to be extremely knowledegable, personable and honestThat's why we did not hesitate to call and request Jim this time
Perfect Home Services and Karl *did an excellent job in installing a new water heaterThe service was professionalHe answered all of my questions and supplied me with needed informationThe work was done in a timely manner
Anthony, the Service Tech, arrived on time for his appointment to inspect our AC unit The unit was working fine, but he found that a couple of components were operating near their specified limits, and he provided me with a quote to replace them The quote was fair and I told him to proceed The work was done promptly and properly
Initial Business Response /* (1000, 8, 2015/01/19) */
This customer has since been taken care ofWe do not believe we were in violation of any Revdex.com policy and that this complaint should be removed from our recordWe sent a technician to the customers home and the issue was unrelated to any
work that we previously completed
My crew, Pat and Corey, for my new HVAC systems were great!
Had our annual furnace check up and reviewJason was awesome, told me what was what and was thoroughThanks much Jason!
Initial Business Response /* (1000, 5, 2015/01/19) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
We apologize for charging your credit card when services were renderedWe always run credit cards as soon as service is
completedWe did issue you a refund for the minor blockageThe finance department issues refund checks on the 15th of every MonthYour refund should be in your mail box any dayShould you have any questions please feel free to contact us