These guys are terrible and some how they manage to stay in business, not sure how. Their [redacted] reviews get buried 75 recommended review most of which are good and 125 not recommend reviews all of which are bad, guess you can't trust [redacted]. But trust me you can not trust these guys on anything. Hey lied to me about pricing over the phone, the guy that came out lied to me about what needed to be done, and on top of that tried to charge me thousands of dollars for a hundred dollar fix. Buyer beware, they use intimidation and hope you don't know anything about plumbing.
Excellent service. They keep appointments and are good at letting you know when they will arrive. No unnecessary "fixes" or repairs. Service person was polite and informative. Prices also are fair.
Initial Business Response /* (1000, 5, 2014/09/29) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Please see the attached.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/05) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
The Perfect Home Services response is entirely self serving and is full of inconsistencies and contradictions.
1. Their response states that their service manager approved the disputed price and then I "became belligerent and violent." Why would anyone become belligerent and violent after the disputed price has been accepted? Does it make any sense?
2. Their statement that "I refused to pay" cannot be farther from the truth. The fact is that I handed the technician my check for $94.00, the cost of service on two units at the coupon price as was agreed at the time of making the appointment. He wanted full price for the second unit but after talking with his service manager, he reluctantly seem to accept it. He asked for my drivers license and from it, he scribbled my license number on the check that I had provided him. This is a proof positive of the untruthfulness of their contention that I refused to pay.
3. The technician asked me to sign the invoice. As he had earlier made threats of collection agency, I requested him to write on the invoice "Paid in Full" which he flatly refused. I said I can write it myself but he did not allow me to do. My insistence to this request infuriated him. This is when he abruptly and angrily left taking the invoice back but leaving my check behind.
4. Being an honorable person, I promptly mailed that check to the company. To avoid any further argument about my payment, I spent extra money to mail the check under the postal Certified Mail category.
5. The company has not provided me with any document recording the service performed or the receipt of payment.
6. Their statement that I was "using profanity" with their technician is an insult because I never ever use profanity or swear words with any one and did not use it with that technician.
7. I have lived in this house for 34 continuous years and have used numerous services during this period but have never encountered such a problem.
8. Their coupon bravely proclaims "No Breakdown, Money Back Guarantees" but were of no avail to me.
9. The response is not at all acceptable. Any one contracting with this company should be aware of this company's attitude towards its customers.
Final Business Response /* (4000, 9, 2014/10/06) */
We do record all calls that come in and out of our phone lines. Out of respect for this customer, we as a business do not feel it would be appropriate to comment any further to this complaint. We stand by our original statement. We wish Mr well however, we will no longer do business with him.
Anthony called ahead as promised and showed up as he promised. He was very professional and extremely knowledgeable of the products that could benefit my home and family. He was clean and courteous as well. When you call request Anthony!
Worst plumbing experience I've ever had!!!
First off, the technician said he would call me when he got to the house and tell me the details of the situation. He never did. I called 3-4 times the same day, getting transferred to other useless people. Why was it my responsibility to have to chase someone down to find out what they did to my rental house after they initially told me they would call me once they got to my house- 8 hours earlier?!
I was upset about having to chase someone down 3-4 times and spoke with Kristin, a CRM about it. She didn't care. I asked to speak with Justin [redacted], the owner/president because his website says if I ever have any issues, that I can speak to him directly. I called 3-4 times within ONE week and was told all 3-4 times, that Justin would call me back asap. Even the CRM, Kristin, personally told me that he would call me the next day. I never heard from anyone. The 5th time I called, Kristin told me that she never told me he would call me the next day- she said she would send him a message to do so. When I told her "I know you record your calls, go back and listen to our call because you told me he would call me the next day. " and she said "okay well then I gave you the wrong information." I said "can you send him another message to call me?" and she said "ok I will." and I said "it sounds to me like you're going to send him another message and he's just going to ignore it like he did last time?" and she said "that is probably the case" and I said " I don't understand- his customer guarantee straight from his website says if we ever have a problem, to contact him directly" and she said "I don't know. he read my email the first time and didn't think it was worth calling you back on." so then I told her to tell him I'm going to write negative reviews everywhere and she said "Ok I'll let him know, bye"
ARE YOU FREAKING KIDDING ME?! WORST CUSTOMER SERVICE EVER!!! DO NOT USE THIS COMPANY!!!! TERRIBLE LEADERSHIP FROM THE VERY TOP! HE LIED ON HIS WEBSITE! Please see below for the President's message on his website- which he doesn't follow through with:
"If at any time you have any questions, comments or concerns that need extra special attention please don’t hesitate to contact me. I would be more than happy to give you all the time and attention you need. Thank you for your interest in our company.
Sincerely,
Justin [redacted] President, Perfect Air"
I was very pleased with Perfect Home Services with regards to my Furnace. I bought a home that I knew at some point would need a new furnace and I called them to come out and do an inspection. Their technician [redacted] was very professional and thorough and explained (not to my surprise) that we were probably due for a new one. I knew this would be a big investment but [redacted] & [redacted] were both very knowledgeable and easy to work with. I didn't feel pressured when deciding what to do and we came to an agreement I felt was fair to move forward with the purchase. [redacted] was able to get a crew out that same day and [redacted] & [redacted] handled the install. It was a long day for them but that did not stop them from being courteous and professional. I'm happy I chose them and feel good they will take care of me if/when I need them for future help. Great job guys and thanks!
Jim from Perfect home services was very thorough in checking our air conditioning unit and providing recommendations to help the unit run efficiently. We recommend Jim for anyone looking to get their HVAC unit serviced.
Had my annual furnace inspection done. Darryl phoned with an eta to the house. Was on time and professional. Answered all my questions and gave helpful tips on maintaining the furnace. Thanks Darryl
Initial Business Response /* (1000, 7, 2014/02/10) */
When we came to the home the sewer line was backed up. We tried to rod it but could't get the line opened. We couldn't see the problem with our camera due to the still being backed up. We offered the option to install a clean out on...
the exterior of the home because they didn't have one and there were no further solutions we could offer without one. Also every home should have an exterior cleanout. This clean out would have allowed us and anyone else who may service the sewer in the future to more effectively clean the line, discharge the blockage and would have allowed the sewer to be lined (repaired without digging) if needed. At no time was this work presented as an option that would fix their problem. It was an option that allowed us and anyone else better access to repair and maintain the sewer in the future. The customer accepted the work and was very insistent that we get out quickly to get it done. The city of Naperville claimed the sewer was in their jurisdiction, gave us a permit to do the work, inspected the job and passed [redacted] Dupage County later came in (after the job was done and inspection was passed) and said it was in their jurisdiction and they have a program to help the customer to fix the problem in the line. They were able to go in from the city main side (behind the blockage) and see the problem. No contractor has the ability to do this. We can't enter from the main. Only cities can do that. If we or the customer thought the city would solve the problem we wouldn't have been at the home in the first place. The customer would have called them or we would have told them to call them. Our only allowable approach was to work on the sewer from the house side, which we were in the process of doing. We were doing everything we are allowed to do to help solve the problem. DuPage County workers did come in and repair the problem in the customers line free of charge and offered to re-imburse the customer for some of the work we did at the home. At the end of the day I believe the customer is upset that they weren't aware that such program existed and that they might have been able to get the problem fixed by the city without installing the clean out in their yard.
Closing Comments
Every home should have a clean out, especially a home with an old and undersized sewer line. This will allow access for all problems you experience down the road. The only part of this where I feel like we slightly failed as a company, was knowing that sewer system is serviced by DuPage County. At the same time I feel that this is more the customers and the cities responsibility to know than it is ours. There are literally several hundred different sewer system governing agencies in the Chicagoland area and half the time they don't even know if they govern a line or not. Obviously Naperville didn't know who's sewer it was in this case as they gave us a permit and passed [redacted] inspection. How are we supposed to know if the city of Naperville doesn't even know. The customer lives in Naperville. The customer agreed to purchase this product for us. It was not stated that this product would solve the problem, but allow us access to better solve it. All of this was and is true. We installed this product as promised. I feel that we deserve to be paid based on these facts. In good faith and in an effort to resolve this matter we offered to negotiate a discount, but not a huge discount. I don't feel like we made any failures on this job that warrant a discount, but we wanted to bring the matter to a close. The customer refused. They are still in collections and will remain there until we are paid. I see this a a case of buyers remorse. I think this claim should be entirely removed from our public record as buyers remorse and not wanting to pay for work you've asked for isn't an acceptable reason for a claim.
Final Consumer Response /* (4200, 15, 2014/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is my rebuttal to PHS rebuttal. As it is germane to the discussion
I first would like to clarify who I am addressing. I
assume it is [redacted], owner of Perfect Home Services (PHS), although contained in
PHS last response there appeared to be a narrative attributed to [redacted] - see Revdex.com
rebuttal.
I would like to address the most erroneous error in PHS's last rebuttal first. PHS
describes their first encounter with the duly designated authority over our sewer service,
the Dupage County Sewer Department, on Oct 21,2013. It is here that PHS appears to
attribute statements to [redacted] as PHS indicates this by prefacing the statement with
"(PHS-[redacted])". It is with [redacted] narrative that I do take great exception
and, I allege, is a complete fabrication. I was present and have made clear what transpired
on that encounter in my prior statements. What [redacted] claims is simply not true and
there is another independent witness, other than [redacted] and I, that can corroborate my
statements about what actually transpired.
I would like to respond to PHS claims regarding the permit problem. I must be very clear
on this point. PHS did NOT get the proper permit that is required for the work they did.
It seems PHS wants to have it both ways. They claim ignorance about knowing from
whom they should have gotten a permit from yet in PHS' very own words (see last PHS
rebuttal) [redacted] stated he met with the Dupage County Department worker ( a
meeting at which I was present and can verify). In his narrative [redacted] then states
that, immediately after seeing and speaking with the Dupage County Sewer Department
representative, that "Mr. [redacted] proceeded then with a signed contract". So, after
seeing and speaking to the proper authority for our sewer (Dupage County) and also
being told by me that our sewer service was provided by Dupage County , [redacted]
still can not figure out who to get our permit from? PHS clings to this claim when it is
abundantly clear from their own statements that they knew who the proper authority for
getting a permit was but failed to do so and continues to claim ignorance. It seems to me
that getting a permit is a pretty basic straight forward task that although commonplace is
essential to being in legal compliance with the governing bodies code.
Lastly, PHS seems to intimate in their last rebuttal that this is some sort of game to me
(see comments re: "battle with contractors") . I assure you this is my first and hopefully
last complaint I ever have to make with the Revdex.com, I do not know PHS record in this area. I
would much prefer to spend my time otherwise. I too wish I had never called PHS. I also
wish PHS had honestly and accurately diagnosed my problem in the first place. Had PHS
done this, I would have paid the service fee (which I did - receipt available) and sent
them on their way, but they did not and here we are. The issue all stems from PHS's
insistence on where the root ball obstruction was. PHS claim that it was within the
boundary of my responsibility is provably false. If PHS had been honest and presented
the actual location of the obstruction to me, a knowable fact, that was concurrently
discovered by the Dupage County ,then we would not be in the situation we now are. I
stand by my statements. For PHS to claim victimhood is absurd. PHS's actions have
consequences. PHS is accountable for its representative's actions and alleged chicanery.
Final Business Response /* (4000, 13, 2014/03/10) */
See attached response.
The Service Specialist that helped us was Matthew, he came by on time on a Saturday for an emergency heater issue. Luckily he was able to determine the issue very quickly being the door latch, witch acts as a safety switch, was just open and he put a fastener on real quick to keep it from accidentally opening. The best part was he was very generous with his time with us and didn't charge us anything even though it was time and a half being an emergency on a weekend. I would highly recommend Perfect Home Services to anyone who needed A/C or Heater servicing or installation.
Karl and Kyle were very knowledgeable and friendly. They respected our home and fixed our problem. I would highly recommend Perfect Home Services! We love how they guarantee their work!!!
This was an exceptional experience to take care of a difficult situation. We had not used this company before but the professional and caring experience from Darryl B was so great that we will use them again. Pricing was competitive and it helped that Darryl was thorough with identifying and fixing the air conditioning problem.
We had a problem with a Grohe shower faucet that turned out to be a major pain in the neck to get parts for. We called Perfect home services and had the pleasure of working with a plumbing specialist by the name of Joe [redacted] who went above and beyond to remedy our problem which took several visits by him to our home. He tried every angle first to repair our faucet in the most cost effective way before having to order a complete replacement kit. He was a complete gentleman and took the utmost pride in the service he provided us.
I called Perfect Home Services to replace my pump in the basement. Karl S. came out, reviewed our situation and gave us several options to choose from. I liked that I had a choice. Most plumbers I have had out gave us a price to fix the problem end of story. Karl S. was very professional and respectful of me and my home. I'm done looking for plumbers, I'm calling Perfect Home Services from now on.
Highly recommend this company.
Matt came for the furnace servicing and answered all the questions and was very pleasant to interact with. Perfect Home Services has been a great business to deal with in the last several years. I have my heating/cooling/plumbing serviced by them and I am very happy with their service and it is technicians like Matt that make the company great.
*ergio came out to our house to check our heating and a/c for the season. He was very nice, explained everthing. He gave us different options that would work for us. He reviewed maintenace with us. *ome work needed to be done. He completed the work in the most economical and adequate way. I will definitely ask for *ergio personally the next time we need a service call. I give him an A+
Kris *
These guys are terrible and some how they manage to stay in business, not sure how. Their [redacted] reviews get buried 75 recommended review most of which are good and 125 not recommend reviews all of which are bad, guess you can't trust [redacted]. But trust me you can not trust these guys on anything. Hey lied to me about pricing over the phone, the guy that came out lied to me about what needed to be done, and on top of that tried to charge me thousands of dollars for a hundred dollar fix. Buyer beware, they use intimidation and hope you don't know anything about plumbing.
Excellent service. They keep appointments and are good at letting you know when they will arrive. No unnecessary "fixes" or repairs. Service person was polite and informative. Prices also are fair.
Sergio was on time, professional and friendly. Most importantly he was efficient and knowledgeable. He did what he was supposed to do with enthusiasm.
Karl *. is the best plumber I've ever used, and I wouldn't hesitate to recommend Both him and Perfect Plumbing to anyone!
Initial Business Response /* (1000, 5, 2014/09/29) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Please see the attached.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/05) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
The Perfect Home Services response is entirely self serving and is full of inconsistencies and contradictions.
1. Their response states that their service manager approved the disputed price and then I "became belligerent and violent." Why would anyone become belligerent and violent after the disputed price has been accepted? Does it make any sense?
2. Their statement that "I refused to pay" cannot be farther from the truth. The fact is that I handed the technician my check for $94.00, the cost of service on two units at the coupon price as was agreed at the time of making the appointment. He wanted full price for the second unit but after talking with his service manager, he reluctantly seem to accept it. He asked for my drivers license and from it, he scribbled my license number on the check that I had provided him. This is a proof positive of the untruthfulness of their contention that I refused to pay.
3. The technician asked me to sign the invoice. As he had earlier made threats of collection agency, I requested him to write on the invoice "Paid in Full" which he flatly refused. I said I can write it myself but he did not allow me to do. My insistence to this request infuriated him. This is when he abruptly and angrily left taking the invoice back but leaving my check behind.
4. Being an honorable person, I promptly mailed that check to the company. To avoid any further argument about my payment, I spent extra money to mail the check under the postal Certified Mail category.
5. The company has not provided me with any document recording the service performed or the receipt of payment.
6. Their statement that I was "using profanity" with their technician is an insult because I never ever use profanity or swear words with any one and did not use it with that technician.
7. I have lived in this house for 34 continuous years and have used numerous services during this period but have never encountered such a problem.
8. Their coupon bravely proclaims "No Breakdown, Money Back Guarantees" but were of no avail to me.
9. The response is not at all acceptable. Any one contracting with this company should be aware of this company's attitude towards its customers.
Final Business Response /* (4000, 9, 2014/10/06) */
We do record all calls that come in and out of our phone lines. Out of respect for this customer, we as a business do not feel it would be appropriate to comment any further to this complaint. We stand by our original statement. We wish Mr well however, we will no longer do business with him.
Karl was courteous, professional, efficient, and very knowledgeable.
Anthony called ahead as promised and showed up as he promised. He was very professional and extremely knowledgeable of the products that could benefit my home and family. He was clean and courteous as well. When you call request Anthony!
Worst plumbing experience I've ever had!!!
First off, the technician said he would call me when he got to the house and tell me the details of the situation. He never did. I called 3-4 times the same day, getting transferred to other useless people. Why was it my responsibility to have to chase someone down to find out what they did to my rental house after they initially told me they would call me once they got to my house- 8 hours earlier?!
I was upset about having to chase someone down 3-4 times and spoke with Kristin, a CRM about it. She didn't care. I asked to speak with Justin [redacted], the owner/president because his website says if I ever have any issues, that I can speak to him directly. I called 3-4 times within ONE week and was told all 3-4 times, that Justin would call me back asap. Even the CRM, Kristin, personally told me that he would call me the next day. I never heard from anyone. The 5th time I called, Kristin told me that she never told me he would call me the next day- she said she would send him a message to do so. When I told her "I know you record your calls, go back and listen to our call because you told me he would call me the next day. " and she said "okay well then I gave you the wrong information." I said "can you send him another message to call me?" and she said "ok I will." and I said "it sounds to me like you're going to send him another message and he's just going to ignore it like he did last time?" and she said "that is probably the case" and I said " I don't understand- his customer guarantee straight from his website says if we ever have a problem, to contact him directly" and she said "I don't know. he read my email the first time and didn't think it was worth calling you back on." so then I told her to tell him I'm going to write negative reviews everywhere and she said "Ok I'll let him know, bye"
ARE YOU FREAKING KIDDING ME?! WORST CUSTOMER SERVICE EVER!!! DO NOT USE THIS COMPANY!!!! TERRIBLE LEADERSHIP FROM THE VERY TOP! HE LIED ON HIS WEBSITE! Please see below for the President's message on his website- which he doesn't follow through with:
"If at any time you have any questions, comments or concerns that need extra special attention please don’t hesitate to contact me. I would be more than happy to give you all the time and attention you need. Thank you for your interest in our company.
Sincerely,
Justin [redacted] President, Perfect Air"
I was very pleased with Perfect Home Services with regards to my Furnace. I bought a home that I knew at some point would need a new furnace and I called them to come out and do an inspection. Their technician [redacted] was very professional and thorough and explained (not to my surprise) that we were probably due for a new one. I knew this would be a big investment but [redacted] & [redacted] were both very knowledgeable and easy to work with. I didn't feel pressured when deciding what to do and we came to an agreement I felt was fair to move forward with the purchase. [redacted] was able to get a crew out that same day and [redacted] & [redacted] handled the install. It was a long day for them but that did not stop them from being courteous and professional. I'm happy I chose them and feel good they will take care of me if/when I need them for future help. Great job guys and thanks!
Jim from Perfect home services was very thorough in checking our air conditioning unit and providing recommendations to help the unit run efficiently. We recommend Jim for anyone looking to get their HVAC unit serviced.
Had my annual furnace inspection done. Darryl phoned with an eta to the house. Was on time and professional. Answered all my questions and gave helpful tips on maintaining the furnace. Thanks Darryl
Initial Business Response /* (1000, 7, 2014/02/10) */
When we came to the home the sewer line was backed up. We tried to rod it but could't get the line opened. We couldn't see the problem with our camera due to the still being backed up. We offered the option to install a clean out on...
the exterior of the home because they didn't have one and there were no further solutions we could offer without one. Also every home should have an exterior cleanout. This clean out would have allowed us and anyone else who may service the sewer in the future to more effectively clean the line, discharge the blockage and would have allowed the sewer to be lined (repaired without digging) if needed. At no time was this work presented as an option that would fix their problem. It was an option that allowed us and anyone else better access to repair and maintain the sewer in the future. The customer accepted the work and was very insistent that we get out quickly to get it done. The city of Naperville claimed the sewer was in their jurisdiction, gave us a permit to do the work, inspected the job and passed [redacted] Dupage County later came in (after the job was done and inspection was passed) and said it was in their jurisdiction and they have a program to help the customer to fix the problem in the line. They were able to go in from the city main side (behind the blockage) and see the problem. No contractor has the ability to do this. We can't enter from the main. Only cities can do that. If we or the customer thought the city would solve the problem we wouldn't have been at the home in the first place. The customer would have called them or we would have told them to call them. Our only allowable approach was to work on the sewer from the house side, which we were in the process of doing. We were doing everything we are allowed to do to help solve the problem. DuPage County workers did come in and repair the problem in the customers line free of charge and offered to re-imburse the customer for some of the work we did at the home. At the end of the day I believe the customer is upset that they weren't aware that such program existed and that they might have been able to get the problem fixed by the city without installing the clean out in their yard.
Closing Comments
Every home should have a clean out, especially a home with an old and undersized sewer line. This will allow access for all problems you experience down the road. The only part of this where I feel like we slightly failed as a company, was knowing that sewer system is serviced by DuPage County. At the same time I feel that this is more the customers and the cities responsibility to know than it is ours. There are literally several hundred different sewer system governing agencies in the Chicagoland area and half the time they don't even know if they govern a line or not. Obviously Naperville didn't know who's sewer it was in this case as they gave us a permit and passed [redacted] inspection. How are we supposed to know if the city of Naperville doesn't even know. The customer lives in Naperville. The customer agreed to purchase this product for us. It was not stated that this product would solve the problem, but allow us access to better solve it. All of this was and is true. We installed this product as promised. I feel that we deserve to be paid based on these facts. In good faith and in an effort to resolve this matter we offered to negotiate a discount, but not a huge discount. I don't feel like we made any failures on this job that warrant a discount, but we wanted to bring the matter to a close. The customer refused. They are still in collections and will remain there until we are paid. I see this a a case of buyers remorse. I think this claim should be entirely removed from our public record as buyers remorse and not wanting to pay for work you've asked for isn't an acceptable reason for a claim.
Final Consumer Response /* (4200, 15, 2014/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is my rebuttal to PHS rebuttal. As it is germane to the discussion
I first would like to clarify who I am addressing. I
assume it is [redacted], owner of Perfect Home Services (PHS), although contained in
PHS last response there appeared to be a narrative attributed to [redacted] - see Revdex.com
rebuttal.
I would like to address the most erroneous error in PHS's last rebuttal first. PHS
describes their first encounter with the duly designated authority over our sewer service,
the Dupage County Sewer Department, on Oct 21,2013. It is here that PHS appears to
attribute statements to [redacted] as PHS indicates this by prefacing the statement with
"(PHS-[redacted])". It is with [redacted] narrative that I do take great exception
and, I allege, is a complete fabrication. I was present and have made clear what transpired
on that encounter in my prior statements. What [redacted] claims is simply not true and
there is another independent witness, other than [redacted] and I, that can corroborate my
statements about what actually transpired.
I would like to respond to PHS claims regarding the permit problem. I must be very clear
on this point. PHS did NOT get the proper permit that is required for the work they did.
It seems PHS wants to have it both ways. They claim ignorance about knowing from
whom they should have gotten a permit from yet in PHS' very own words (see last PHS
rebuttal) [redacted] stated he met with the Dupage County Department worker ( a
meeting at which I was present and can verify). In his narrative [redacted] then states
that, immediately after seeing and speaking with the Dupage County Sewer Department
representative, that "Mr. [redacted] proceeded then with a signed contract". So, after
seeing and speaking to the proper authority for our sewer (Dupage County) and also
being told by me that our sewer service was provided by Dupage County , [redacted]
still can not figure out who to get our permit from? PHS clings to this claim when it is
abundantly clear from their own statements that they knew who the proper authority for
getting a permit was but failed to do so and continues to claim ignorance. It seems to me
that getting a permit is a pretty basic straight forward task that although commonplace is
essential to being in legal compliance with the governing bodies code.
Lastly, PHS seems to intimate in their last rebuttal that this is some sort of game to me
(see comments re: "battle with contractors") . I assure you this is my first and hopefully
last complaint I ever have to make with the Revdex.com, I do not know PHS record in this area. I
would much prefer to spend my time otherwise. I too wish I had never called PHS. I also
wish PHS had honestly and accurately diagnosed my problem in the first place. Had PHS
done this, I would have paid the service fee (which I did - receipt available) and sent
them on their way, but they did not and here we are. The issue all stems from PHS's
insistence on where the root ball obstruction was. PHS claim that it was within the
boundary of my responsibility is provably false. If PHS had been honest and presented
the actual location of the obstruction to me, a knowable fact, that was concurrently
discovered by the Dupage County ,then we would not be in the situation we now are. I
stand by my statements. For PHS to claim victimhood is absurd. PHS's actions have
consequences. PHS is accountable for its representative's actions and alleged chicanery.
Final Business Response /* (4000, 13, 2014/03/10) */
See attached response.
The Service Specialist that helped us was Matthew, he came by on time on a Saturday for an emergency heater issue. Luckily he was able to determine the issue very quickly being the door latch, witch acts as a safety switch, was just open and he put a fastener on real quick to keep it from accidentally opening. The best part was he was very generous with his time with us and didn't charge us anything even though it was time and a half being an emergency on a weekend. I would highly recommend Perfect Home Services to anyone who needed A/C or Heater servicing or installation.
Karl and Kyle were very knowledgeable and friendly. They respected our home and fixed our problem. I would highly recommend Perfect Home Services! We love how they guarantee their work!!!
This was an exceptional experience to take care of a difficult situation. We had not used this company before but the professional and caring experience from Darryl B was so great that we will use them again. Pricing was competitive and it helped that Darryl was thorough with identifying and fixing the air conditioning problem.
Thanks to Anthony for coming out to check my home AC and heating. Pleasant to speak with and tidy.
We had a problem with a Grohe shower faucet that turned out to be a major pain in the neck to get parts for. We called Perfect home services and had the pleasure of working with a plumbing specialist by the name of Joe [redacted] who went above and beyond to remedy our problem which took several visits by him to our home. He tried every angle first to repair our faucet in the most cost effective way before having to order a complete replacement kit. He was a complete gentleman and took the utmost pride in the service he provided us.
I called Perfect Home Services to replace my pump in the basement. Karl S. came out, reviewed our situation and gave us several options to choose from. I liked that I had a choice. Most plumbers I have had out gave us a price to fix the problem end of story. Karl S. was very professional and respectful of me and my home. I'm done looking for plumbers, I'm calling Perfect Home Services from now on.
Highly recommend this company.
Matt came for the furnace servicing and answered all the questions and was very pleasant to interact with. Perfect Home Services has been a great business to deal with in the last several years. I have my heating/cooling/plumbing serviced by them and I am very happy with their service and it is technicians like Matt that make the company great.
*ergio came out to our house to check our heating and a/c for the season. He was very nice, explained everthing. He gave us different options that would work for us. He reviewed maintenace with us. *ome work needed to be done. He completed the work in the most economical and adequate way. I will definitely ask for *ergio personally the next time we need a service call. I give him an A+
Kris *