Legacy Chevrolet of Columbus

I purchased an Extended Warranty and Maintenace Contract for $on 09/29/when I purchased a new Chevy Truck I returned 10/12/to have the Extended Warranty and Maintenace Contract canceled/refunded The finance person, *** ***, asked me to wait a couple more weeks before officially cancelling I said, no, if I wait a couple more weeks days would have passed and I could not get a full refund *** was preturbed by this but begrudgingly submitted the paper work and informed it would take up to weeksIt has now been weeks and I do not have my $ After calling repeatedly trying to locate my refund I finally learned, after approximately, weeks that my paper work had been "lost" The first week in December I took my copy of the refund document to Legacy ***, who has been very helpful, made a copy of my refund document and said they would expedite processing my refund request It has now been an additional weeks and I still do not have my $refund

Legacy regrets Mrs*** is having issues with the vehicle purchased
On 3-28-she visited Legacy and began the purchase process on the BMW 335I with 71,miles on it, at the time of purchase she was aware of the hail damage to the vehicle, she was shown many
other vehicles to choose from but insisted on the BMWShe was also aware at the time of purchase this was an AS IS Purchase and she signed an AS IS document at the time of purchasePrior to her taking delivery of the vehicle there was a basic safety inspection performed on the vehicle to the best of Legacy's knowledge everything was in working order when the vehicle was delivered to Mrs*** (including the air conditioning). Legacy also stated to her that if she wanted to trade the vehicle in she would have to maintain a good payment status with her current lender in order to make this possible. When an attempt to trade her out of this vehicle was made she informed us that was not the case, it was explained to her that with her current standing with the loan a trade was not possible.Sincerely,
Legacy Automotive of Columbus

A new seat was ordered from General MotorsIt arrived damaged. It was then re-ordered and was mismarked from the factory. This seat was
for the wrong side. The status of this now is on back-order with General Motors WE did a SPAC ( a special case)with General Motors....which elevates this customer to priority statusWe are trying to resolve this matter

I, personally, mailed your check out 9/7/Please come in or call *** *** at *** to cancel your warrantyPlease come in to the dealership to speak with the general manager about your contract and bring recordingI'm very sure our GM can fix your concerns with ease

Please refer to the attached response
Thanks!!
*** ***

There was a delay in issuing Mr***'s cancellation check because the accounting department did not have the information they needed to verify the vehicle was traded to another dealership. Legacy Chevrolet has issued the customer's check and called him to let him know we are sending
it to him today. The cancellation date was the day Mr*** traded his vehicle
Thank you!!
Brenda Lankford
Controller

Mr***,
Legacy Chevrolet remitted sales tax to the Georgia Department of Revenue in the amount of $ on our October report. Legacy Chevrolet does not have the money to refund you. You can contact the Department of Revenue and try and get a refund from
them. I do not think the State of Georgia exempted you from sales tax in October 2011. You would have to ask them for a refund and they could explain the collection of sales tax in October
Thanks!!
*** ***
Legacy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] First of all I would not bring my vehicle back to that place if it was the last Chevrolet dealer on earthSecondly if my vehicle had more issues why couldn't Legacy find them while my vehicle was there for over a month?? Whomever responded to my complaint knows nothing about this deal only *** *** the service department manager, he promised me a full refund and that's the end of itI brought my vehicle there to be repaired and paid for it to be repaired and its still not repaired, so do the math!! I'be already spoke with the General Manager of Legacy and he also stated he would go through corporate to get my refund, so I will give him a call AGAIN! This clearly shows very poor customer care!! Thanks Legacy and be blessed!
Regards,*** ***

rgb(31, 73, 125); font-family: "Calibri","sans-serif"; font-size: 11pt;">I remember this customer but did not talk to him personally.
But, customer originally came in and ask Carson to replace his coils on the
engine (all of them) because he replaced one then another went out and he did
not want that to happen again. Then he came back and one of his 6 injectors
that spray fuel in to engine went bad. Then he came back a 3rd time
with another injector bad. We recommended replacing all injectors just like the
coils but he declined. For the record coils and injectors can go bad at
anytime. He really didn’t need to replace all the coils but he insisted. Same
with the injectors, unlikely they all go bad at once, but he would have be
covered . They do work together in a way that coils fire spark plugs and
injectors spray fuel into the cylinders to give combustion. So in turn vehicle
computer can give same codes because each of the 6 cylinders are not firing
correctly. Vehicle will run very poorly. I do feel bad he is having issues but
I don’t feel we missed diagnosed his complaints.  We only want to repair
the problem that the computer is giving us codes. The computer will tell us
what cylinders are miss firing. We do not want to throw parts at a vehicle or
sell the customers unneeded repairs.
 
Thank you [redacted]

This vehicle was brought into our service department to have a fuel pump recall performed. Said recall has been performed on customers vehicle. The customer did call in in reference to the fuel odor. It was explained to this customer that if this odor or problem was not directly related to the...

repair we made that there would be a charge for any additional repair. Also it was explained to this customer that if it was anything in relation to our Recall repair that all costs would be covered by us. Customer was in our service department cursing and screaming at our employees and refused to listen to us. We will gladly re-inspect and fix anything we could have possibly created but if the problem is different the customer will be responsible. Thank you and please let us know how to proceed.

Ms. [redacted],
Legacy Chevrolet regrets that Mr. [redacted] had issues when he brought his truck into our service department.  Legacy Chevrolet was dealing with a third party warranty company and we had to wait on them to send us the parts we needed to repair the truck. The customer had an aftermarket extended warranty. He had a
problem with the turbo system on the diesel engine.  The extended warranty approved an aftermarket
turbo that came in several pieces. The warranty company and Legacy ask him if wanted
to pay the difference for a GM turbo that came as one sealed unit. He declined
because the aftermarket had a different warranty. The turbo lasted one hour
after he picked up the truck. He returned and spoke with Mr. [redacted] (Legacy owner) via phone
because the length of time it took to repair vehicle. We had to wait for them
to ship the turbo engine. We explained to Mr. [redacted] that since he declined a GM turbo we were
at the mercy of the extended warranty company. We called the warranty back and they sent us another warrantied
turbo engine. The vehicle is now repaired and customer has his vehicle. We stayed in
contact with customer several times a day through the process.
 
Thanks!!
[redacted]
Legacy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I can prove that Mr [redacted]s telling a lie and he won't tell that to our face.I talked to finance person at regional where the car is financed and he said chris never intended to give me my money back and start over,that's why the payments were so high.I welcome Mr [redacted] to talk to me and my wife about this problem.There is no need to lie.If he was a man he would honor what he said. I don't know who is answering this complaint 'but he needs to get his ducks in a row,[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]

To Legacy Chevrolet's knowledge the vehicle had not been wrecked at time we sold the vehicle.  All three of our dealerships use a company called Auto Check.  Auto Check provides the same information as CarFax because all these companies are getting their information through the various insurance companies when a car has been wrecked.  We have worked with CarFax to have them correct their information on this particular vehicle.  We believe they have vin#'s mixed up.  They told us they are correcting it.  Legacy Chevrolet can not force another company to do anything. I suggest the customer obtain a copy of the actual repair document from CarFax and then compare that to his vin# on he vehicle.  He can then see for himself that it was a different car that was wrecked and CarFax needs to correct their records.
Thanks!!
[redacted]
Controller

I did not receive a full refund for the repairs that I paid for. I paid for a wrong repair, and they refunded me $93.00 for that. I paid 245.00 for repairs they didn't do. My sunroof is still leaking, so I am tasked to take it someplace else for the necessary repairs, and would have to pay again for something they failed to do. I did not purchase my vehicle from Legacy, but because they are a local Cadillac dealership, I took it there for the "quality" repair I would expect from a dealership. My experience has been far from acceptable, and I do expect a favorable resolution, which I have been seeking for several weeks now.

As stated previously it is not in Legacy Chevrolets practice to pull credit on anyone who does not authorize it to be done. Mr. [redacted] signed a credit application that clearly states on the document it is an application for credit.  
By signing this document it is an authorization for Legacy Chevrolet to pull credit on this customer.
 
 
Legacy Chevrolet

Legacy Chevrolet did not cause the customers sensors to go bad.  A sensor does not go bad with a tire rotation.  The battery in the sensor is going bad.  The batteries in a sensor can go bad after a few years.  We asked General Motors to cover the repair for the customer but...

they declined because it was so far out of warranty.  Legacy doesn't  like that the customer is not satisfied.  We can give the customer a discount on replacing the one sensor.   
Thank you,
 [redacted]
Controller

This has been paid and sent FedEx.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
I called CarFax on Friday afternoon (28MAR14) to check the accuracy and status of the resolution Legacy Chevrolet had explained and proposed.  CarFax resolution representive told me, after checking several systems that there wasn't any documentation or resolution/ research forms pending on this vehicle/VIN number.  They said that the dealership had not submitted any paperwork or document to start the process. They send me a form for me to start the process but this is not my place, the dealership said that CarFAx had made a mistake and they should start this process immediately with CarFax in order for this matter to end. Thank you for you help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have contacted Legacy and spoke to the same salesman who sold me the car. We talk about the situation and I suggested to him can I trade my vehicle in and get another car from Legacy? He told me he would talk to his manager as far as getting the car traded in and I told the salesman I already made arrangements with my lender as far as payments. The salesman told me call me back on 3/11/2016 I have tried to contact the salesman several times  on 3/11/2016, I stopped by Legacy on 3/12/2016, spoke to another salesman who tried to assist me, he told me the same thing the previous salesman told me the decision is up to the general manager. I should have an answer by Monday 3/14/2016  either by phone or stop by the business. I don't want to face any repossessions or my credit dropping but I can not continue or afford to make payments on a vehicle I cant drive. When I got the car I was told I had transmission and engine warranty. I never stop making payments on the vehicle and I would be highly disappointed in the customer service if my issue did not get resolved. I'm waiting very patiently and wait to see what happens Monday 3/14/2016.
Regards,
[redacted]

The owner of Legacy Chevrolet has authorized a reimbursement check cut to Mr. [redacted] in the amount of $550.00 for labor charges.  The check is going on the mail August 6th.
 
Thank you,
 
[redacted]
Controller