Legacy Chevrolet of Columbus

Legacy Chevrolet did repair the customer's drivers seat.  We also repaired her complaint of a leaking sunroof.  We did around $600 in repairs on September 13, 2013 on repair order number [redacted]  Ms. [redacted] purchased a powertrain warranty and was given everything the warranty covered...

at the time of purchase.  In good faith Legacy Chevrolet will give Ms. [redacted] a 10% discount on the repair to her gear shift if she would like Legacy Chevrolet to repair it for her.  Ms. [redacted] purchased a 2005 Lincoln with 67,696 on it.  Legacy Chevrolet can not be responsible for everything that goes wrong with the vehicle. 
[redacted]

On July 8th, 2016 we sent via certified mail a letter stating that the late payments on the customers' accounts were due to a clerical error on our part and should not be reflected in their credit score.  The customer will be responsible for sending copies of the letter to the respective...

agencies affected since we are bound by law regarding disclosure of personal information obtained in the process of doing business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
 First of all,  that should have been stated on the invoice at the time of purchase. GM warranty rule is a quite contrary because if a dead cell in the battery cannot start my car, will not hold a charge, but yet I am suppose to have my car tow to their business on my own expense is ridicule.  The cost for towing is not much less than buying a new battery else where.  The people should know in advance the warranty rules for GM so that will give people a second thought before making a purchase.  I think the public should know GM Rules.
 
Sincerely
[redacted]

We have discovered that we had the wrong phone number in our system when we tried several times to contact Mr. [redacted] we received a voicemail and left many messages on that number. Today when I called to resolve this case a woman answered and informed me we had the wrong number and it was not associated with Mr. [redacted]. We found and alternate number and contacted him to let him know we were very sorry for the miscommunication, we will also will be working with General Motors to file for reimbursement to Mr. [redacted] after he has made his payment and brings in proof of payment that we can file with General Motors.
 
Thank you,
[redacted]