Legacy Nissan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I just spoke to [redacted] at [redacted] and there IS a balance of $on the Nissan Rogue Account Per [redacted] , Legacy Nissan purchased this vehicle at Residual Value and not the Gross Value Per [redacted] the deal was enter as a pull ahead lease deal and they waived payments remaining leaving a balance of $ The deal I made with Legacy was supposed to be for purchase of the vehicle with zero balance to me otherwise, I was leaving with my Rogue and would have kept it as I only had payments left Per [redacted] at *** on April **, she spoke with [redacted] at Legacy Nissan and explained everything to her and told her that they only purchased the vehicle and Residual and not Gross value Per [redacted] at ***, [redacted] the General Manager asked that the balance of $be waived and [redacted] at [redacted] told her NO that this could not be done Legacy Nissan purchased the vehicle at the incorrect amount leaving a balance of $still open on the account as of today May **, 2015, so the car has not been paid off in full as per the dealer's response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hi,I am writing to you to mention that I received your email showing me that Legacy Nissan will mail me a check for$That same day I spoke to [redacted] the [redacted] He called me and stated that he does not know how his boss got involved but a check was cut for $and will be mailed outHe stated that he saw the check writtenIt's been days and no check has comeI saw that they told you it was being sent and a check Nowas showI do not know or understand why this is going onThank You [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Just spoke with [redacted] at [redacted] (bank) and the account has been satisfied to a zero balance as payment of $was received and credited June *, Sincerely, [redacted] ***

THE CHECK HAS BEEN MAILED OUT TO [redacted] ***

WE HAVE ISSUED THE CUSTOMER A REFUND CHECK IN THE AMOUNT OF OUR CHECK NUMBER IS ***i HAVE CONTACTED *** *** WITH THIS INFORMATION

this customer just picked up his check about minutes ago

Just an update
We have been in contact with ** and *** *** regarding thier car
The car is being repaired as we speak and should be completed by tomorrow
We have also informed the ***'s that if they need a car we will gladly give them a loaner vehicle until they get the
car back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

THE REFUND REQUEST WAS PROCESSED THIS MORNINGOUR CHK NUMBER IS *** FOR AND WILL BE SIGNED TODAY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I NEED A EXACT DAY WHEN I WILL BE RECIEVING MY REFUND, I WAS TOLD BY A SALES AGENT THAT WORKS THERE THAT I CAN COME AND PICK UP MY REFUND WITH NO ISSUES LIKE IM HAVING NOW , WHERE IM WAITING FOR A CHECK WHEN I GAVE CASH GIVE AN EXACT DAY WHEN I WILL RECEIVE MY REFUND, OR WHEN I CAN COME AND GET IT]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

we have cut a check to nissan in the amount of Our check ***It will be going to them shortly

We have and continue to invite the consumer to make a service appointment and leave the vehicle for a full inspection and diagnostic evaluation. At that time we will endeavor to contact the Nissan factory representative and request its expertise.Thus far the claim that the vehicle gets poor gas...

mileage has never been demonstrated nor have any of the complained of conditions ever been duplicated.As such the dealership continues to request that the vehicle be inspected by the dealership.

WE SPOKE TO [redacted] AT [redacted]. SHE SAID ONCE THE PAYMENT HAS POSTED TO THE ACCOUNT THEY WILL AUTOMACTICALLY SEND A LETTER TO THE CUSTOMER.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:

I will need to wait and see if they actually do it. I have been told this before. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

THE CAR HAS BEEN AT WESTBURY CHRYSLER AWAITING TO DO THE RECALL. CHRYSLER HAS A BACK ORDER ON THE PART. THE CUSTOMER WAS SPOKEN WITH YESTERDAY BY OUR SERV ADVISOR SHELDON. THE CUSTOMER DOES HAVE USE OF OUR LOANER CAR

OUR CHECK [redacted] IN THE AMOUNT OF 282.86 IS BEING MAILED TO THE CUSTOMER TODAY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me and the matter has been resolved.The appointment was scheduled as stated, and a loaner car was provided. 
Sincerely,
[redacted]

THE REGISTRATION WAS SENT TO [redacted] 3 DAYS AFTER THE DATE OF SALE BUT REJECTED.  IT WAS RE SENT TO [redacted] AND HAS BEEN REGISTERED ON JUNE [redacted].THE CUSTOMER REQUESTED THIS COMMERCIAL VEHICLE TO BE MODIFIED FOR PERSONAL USE. THIS REQUIRED THE DEALERSHIP TO BRING THE VAN TO OUTSIDE VENDORS TO INSTALL A...

SEAT AND A SPECIAL WINDOW WHICH IS WHY THE CAR WAS NOT RECEIVED BY HIM THE SAME DAY AS HE SIGNED THE PAPERWORK.HIS REBATE WAS APPLIED TO HIS SALE OF THE CAR. ITS LISTED ON HIS BILL OF SALE.THE 2 WARRANTIES HE IS SPEAKING OF ARE NOT FOR SPECIAL KEYS, ITS FOR KEY REPLACEMENT IF HE SHOULD LOSE OR BREAK HIS KEYS. THE REPLACEMENT KEYS FOR THESE VEHICLES ARE EXPENSIVE.THE TIRE WARRANTY IS FOR DAMAGES TO A TIRE IF IT IS UN REPAIRABLE AND NEEDS TO BE REPLACED. AS WELL AS THE RIMS OF THE VEHICLE.

A CHECK WAS CUT TO THIS CUSTOMER ON FEB **,2016  OUR CHECK #[redacted] IN THE AMOUNT OF 546.72