Legacy Nissan

Review: On September [redacted], 2013, I went to Legacy Infinity looking for a 2011 G37S. They did not have the car in stock however they said I could leave a deposit with them of $500 and they would try to locate the vehicle within 10 days. On September [redacted], [redacted] from Legacy had contacted me about a vehicle they had located, by then I had already purchased a different vehicle. They said it wasn't a problem, apologized for taking longer than the promised 10 days. During this phone call he ensured that my $500 refund would be credited to my credit card account. Since then I have called a dozen times, usually being told someone would call me back, either that the finance manager was not there or was busy. I have NEVER once received a call back from anyone. This has been an ongoing issue for two weeks now.Desired Settlement: Have my credit card refunded the $500 deposit I put down on 9/*/13. Receipt #[redacted]

Business

Response:

refund will be issued

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

THANK YOU

Sincerely,

Review: This matter involves the horrible customer service I received as a repeat customer. Originally I had chosen a new 2013 FX35 back in March, I gave them a deposit check for $100.00 and was told to come back the next day to pick up the truck. At that point I was told the truck was already sold. Since that time they had months to get the same or similar vehicle, they failed to do that. As the months went by I was told by two [redacted], [redacted] and [redacted] that I would have the vehicle I needed in the 2014 edition. I waited two months for that to happen, it never did. I have leased three trucks over the past ten years from them - this is the worst customer service I have encountered in that time.Desired Settlement: REFUND I have no expectations - the dealership is poorly run and they clearly do not care about their customers.

Business

Response:

refund will be issued

Review: After signing deal today 06/**/2014 and processing down payment,by their financing dept for Nissan Rogue 2011 used car with 33K+ miles stock # [redacted]. The down payment was processed successfully and the receipt # [redacted] for $500 signed by their head of financing dept. The [redacted] of this dealer Legacy Nissan located at [redacted] Tel: ###-###-####, backed out of the deal after wasting almost 6 hours of combined time of me and my spouse who's recently came out of her surgery and who is currently under medication. The dealer and their financing dept after agreeing on the price, payment terms, down payment and trade off on our old Nissan car against the purchase.

The trade off amount on today’s PO for Nissan Rogue (stock # [redacted]) was agreed for $1000 + $500 down payment, they agreed for 72 months financing monthly payment plan of $270 per month x 72 months.

When the dealer backed out we requested for our copies of documents signed by us for our records which they flatly denied of giving customer copy of PO signed by us and them agreeing for $1000 trade off on our car + $500 cash payment which was processed as explained above. Upon returning $500 back they asked back the receipt copy (which I have made a photo copy myself for my record).

Upon requesting my own copies for today's PO for Nissan Rogue ..they said it was shredded and instead they showed us old PO paperwork of Nissan Quest deal of 2 days old which fell apart then and we didn’t purchased Nissan Quest and went for Nissan Rogue as explained above.Desired Settlement: We are ready to purchase this deal with same agreed upon price+free Nissan Certification for 7yrs+100k miles (and LEgacy certificationof 10 yrs + 100K miles) with down payment ($500) + old car trade off ($1000)+ monthly pmts of $270 per month x 72 months terms. No changes and The management have to stick to the committed deal

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. We bought our car yesterday on 6/**/2014 from other dealer.

Sincerely,

Review: I sold my car to Legacy Infiniti on September [redacted], 2013 for $5000. After over 5 weeks of trying to contact the dealership to get payment for my car, they finally sent a check in late October for only $4750-- $250 less than the agreed upon amount.Desired Settlement: Payment of the additional $250 that is owed to me.

Business

Response:

tHIS CUSTOMER HAS ALREADY CONTACTED OUR [redacted]. A CHECK HAS BEEN CUT FOR 250.00 HE SHOULD BE RECEIVING IT SHORTLY

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I received the check today in the mail.

Regards,

Review: Ordered a 2014 Nissan Altima from the dealer. They could not locate the car, so the order was cancelled two days later. They said my credit card would be credited for the deposit taken ($200). Fifteen days later, no credit has been given.Desired Settlement: Refund my $200 deposit on my credit card

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of 11:34AM, EDT, no credit. It has now been 20 days, this is the 3rd time I have been told a credit is being issued THAT DAY!

To date, no credit seen on Amex. My next complaint is Nassau County consumer fraud bureau and NYS AG's office.

Business

Response:

this credit card refund is being processed today

Business

Response:

THE CREDIT CARD WAS PROCESSED THROUGH OUR CREDIT CARD MACHINE TODAY. IT WILL CLOSE OUT TONIGHT AND BE SENT TO HIS BANK FOR PROCESSING.

IN GENERAL THE BANKS TAKE ABOUT 3 BUSINESS DAYS TO PROCESS. PLEASE HAVE THE CUSTOMER CALL BONNIE AT LEGACY NISSAN ###-###-#### TO OBTAIN A COPY OF THE CREDIT WE PROCESSED. WE WILL BE MORE THAN HAPPY TO SUPPLY HIM WITH IT.

Review: After only having my car for a week, the engine started to idle real loud and smoke. Took to my local BMW of Bridgeport and they completed a diagnosis of what has to be fixed. Called legacy Nissan and explained situation. I was told to drop off the car to the service department so they can do a diagnostic, which I did on 9-**-14. Then called service department on Thursday to see what the results were, they told me the car was sent to BMW for another diagnosis. On Friday called again and was told the car was still at BMW. Then called again on Monday the [redacted] and spoke to the [redacted] who told me the car was waiting for an authorization for repairs, then referred me to my [redacted] who was [redacted] in which I left a message to call me, and my call was not returned. Tuesday the [redacted] my husband called to speak to a [redacted] and they hung up on him. Then he called back and spoke to [redacted] who said she was a [redacted] and told him that they are still waiting for an authorization from the showroom [redacted] so they can get a dealer price for the repairs. Then on the [redacted] called me and said the repairs were denied as she was told by the [redacted] and that the car was sold as is. [redacted] then asked me when I was going to pick up my car. I then sent an email to the [redacted] stated the problem and I got a response request from [redacted] who tells me that she is an BDC agent for legacy and that she was going to speak to the [redacted] on my behalf of the problem with my vehicle. Please keep in mind that I purchased an extended platinum service that covers all engine parts for an additional $2,800 besides the limited warranty that I signed which also states covered all parts.Desired Settlement: I just want my vehicle repaired as diagnosed by the local BMW of Bridgeport who I want to do the repairs not the BMW they deal with.

Business

Response:

Just an update.

We have been in contact with ** and [redacted] regarding thier car.

The car is being repaired as we speak and should be completed by tomorrow.

We have also informed the [redacted]'s that if they need a car we will gladly give them a loaner vehicle until they get the car back.

Review: I bought a 2006 Armada from Legacy Nissan. I paid top dollar for the vehicle, $23209.20. at the time of the purchase, they wrote an agreement of the things that they would fix for me, which was the rear bumper scratches, which they did and then the other was a Kenwood Radio.....The truck has been to their repair shop 7 times so far for the radio to get fixed, and it still is not fixed. They also sent someone from their radio repair shop to look at it, and he said to me tell them you want a factory one....I did tell them that I wanted a factory one and [redacted] in the service department said that they would not go for it because it cost too much money???? They said it would be fixed, it keeps shutting itself off and the reset button has to be pushed to get it back on...The radio wanders on whatever station it is on, sometimes the motor sounds come through the speakers, and it sounds like there is no antenna on it. The blue tooth doesnt work, and they finally fixed the dvd player. The past 5 times that I called [redacted], she NEVER returned my phone call. This is ridiculous, fix the radio like I have a paper stating that you would do....Desired Settlement: I would like a NEW radio that works the way it is supposed too, with the tuner, dvd, blue tooth and navigation on it

Business

Response:

THE RADIO WAS FIXED TO ITS FULL CAPACITY. THE DEALERSHIP NEVER COMMITTED TO REPLACING THE RADIO WITH A NEW ONE. SHE FEELS THAT BECAUSE SHE GETS BAD RECEPTION ON ONE STATION, THAT THE RADIO IS FAULTY. IT IS NOT FAULTY.

WE ARE NOT REPLACING THE RADIO. IT WORKS.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The radio shuts off and has to be reset by a pin in the little hole. The radio sounds like it is half hooked up all staticky. I have a paper stating that they would fix the radio and I do not consider this fixed

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we did fix the radio numerous times.

we even had an outside vendor go to the customers house to fix it.

I have forwarded all the repair orders and vendor invoices to our attorney

We never said nor does she have paperwork that states we would replace the radio.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have a paper stating that they would FIX the radio. The radio keeps shutting itself off and has to be reset, the speakers go on and odd by themselves, like there are loose wires, and the radio stations wander in and out like something is wrong with the antenna. I sure do not call this radio fixed!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I did a deal with this dealership with associate [redacted]. They were supposed to pay off the balance of my car as purchasing the car and I leased a new vehicle from them. I specifically stated that I wanted the car's balance at zero or I would just keep my car until my lease was up. A deal was reached and done. I received a bill from the bank ([redacted]) for $3499.40 a month after the deal was done. After speaking with the bank, Legacy Nissan did not pay off the balance in full and now the bank is billing me. The bank doesn't even know how Legacy came up with the amount that they did pay on the car. I was also told there would a be a title issue for whoever purchased my previous vehicle because the paperwork on the deal is off. I went through all the paperwork I received when I did this deal as I was supposed to receive a copy of every form I signed. They conveniently did not give me the form I signed releasing my 2012 Rogue to them for the lease of the 2014 Murano I currently have. I have made numerous phone calls to [redacted] who advised me that Legacy Nissan would be taking care of this bill in full. At [redacted]'s request, on April [redacted] I emailed him directly a copy of the bill that I received from the bank [redacted]. [redacted] even called me one evening the end of April advising me that by the next day my account should be reflected as paid. It is now May [redacted]. I last spoke to [redacted] on May [redacted]. He was supposed to call me back because again the account has not been satisfied and the balance is reflecting on my stellar credit report. I have not received any phone calls from [redacted]. I'm highly upset that it's been over 2 months and this bill is still unresolved. I have also left several messages for [redacted] the General Manager and have not received one phone call back from her either. It looks like I'm going to be forced to try and come up with the money to pay off this account so my credit is not ruined. I will never recommend this dealership to anyone and will be writing reviews to reflect the F grade service I have received. As of today May [redacted] 2015 my 2012 Rogue is still for sale on the dealership's website.Desired Settlement: Since Legacy has not paid this account off to date. If I'm forced to pay the balance in order to clear my credit and keep my outstanding credit, I want a check for the $3499.40 paid back to me in order to make this deal that was made whole.

Business

Response:

I AM NOT SURE WHY THIS CUSTOMER THINKS THERE IS A BALANCE ON THE CAR SHE TRADED INTO US.THE CAR HAS BEEN PAID OFF IN FULL TO [redacted]. WE ARE IN POSSESSION OF THE TITLE FROM [redacted] SO THAT WE CAN SELL THE CAR.MAYBE SHE HAS ANOTHER [redacted] LOAN FOR A DIFFERENT CAR?IF NEEDED I HAVE THE TITLE AND BILL OF SALE FROM NISSAN SHOWING PAID IN FULL AS OF MAY [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I just spoke to [redacted] at [redacted] and there IS a balance of $3499.40 on the Nissan Rogue Account. Per [redacted], Legacy Nissan purchased this vehicle at Residual Value and not the Gross Value. Per [redacted] the deal was enter as a pull ahead lease deal and they waived 3 payments remaining leaving a balance of $3499.40. The deal I made with Legacy was supposed to be for purchase of the vehicle with zero balance to me otherwise, I was leaving with my Rogue and would have kept it as I only had 8 payments left. Per [redacted] at [redacted] on April **, she spoke with [redacted] at Legacy Nissan and explained everything to her and told her that they only purchased the vehicle and Residual and not Gross value. Per [redacted] at [redacted], [redacted] the General Manager asked that the balance of $3499.40 be waived and [redacted] at [redacted] told her NO that this could not be done. Legacy Nissan purchased the vehicle at the incorrect amount leaving a balance of $3499.40 still open on the account as of today May **, 2015, so the car has not been paid off in full as per the dealer's response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we have cut a check to nissan in the amount of 3499.40. Our check [redacted]. It will be going to them shortly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Just spoke with [redacted] at [redacted] (bank) and the account has been satisfied to a zero balance as payment of $3499.40 was received and credited June *, 2015.

Sincerely,

Review: I am currently leasing a Nissan Leaf 2013 with Legacy Nissan. Two summers ago (a few months into my lease) the air conditioner did not work in the car. I brought it to the Legacy Nissan service station and was told that it might take a few weeks for the part to come in. I was given another car to use at no extra charge while my car was being serviced. The care was eventually fixed a no charge.

This summer, the air conditioner broke again.

Tuesday August **: I dropped off my car to the same service station in the evening after closing. I left the keys and a detailed note with a call back number in the drop box.

Wednesday August ** (Day 1): I never heard from Nissan but I let it go since I didn’t have an appointment. However, I was surprised that I wasn’t called just to acknowledge that they received my note and will look into the problem.

Thursday August ** (Day 2): I never received a call from Nissan. I was very busy at work so I didn’t stop to call them until I realized it was to late and they were closed. I planned on calling the next morning.

Friday August ** (Day 3): I called Nissan service station in the morning. The woman on the phone didn’t know which kind of car I was talking about (Leaf). She asked me if it was a Sentra, Murano, etc. Eventually, she realized that is was called a Leaf. She put me on hold to find out what was going on with my car. Then, she said that someone would call me back today and took my phone number. Nobody called me back.

Saturday August ** (Day 4): I called the service station in the morning to find out what was going on and why nobody was calling me back. The woman on the phone looked into it and then told me that they were waiting for the technician to come in. I asked if the technician would be in today and she said yes. She said that someone would call me back. By 2:30pm nobody called me back so I called again before the service station closed for the day. The woman transferred me to a service advisor. The phone rang several times and then went to voicemail. I explained the situation about the air conditioner braking 2 years ago and that I was given a car to use, that it broke again, and that nobody is calling me back. I left a call back number and asked to pleased be called back. No body called me back.

Sunday August ** (Day 5) ————————————

Monday August ** (Day 6): No one called me talk to me or leave a message with me. I was busy during the day so I couldn’t call the station until later in the day. By the time I got home from taking someone to the doctor, it was too late to call.

Tuesday September * (Day 7): I will call Nissan service station this morning again but wanted to send out this email first.

I am very disappointed with the customer service of the Legacy Nissan service station!!Desired Settlement: I would like Nissan to speak to me about the problem so I know what is going on instead of ignoring me. Also, I would like Nissan to lend me a car free of charge will the problem in being fixed.

Business

Response:

WE HAVE MADE NUMEROUS ATTEMPTS TO CONTACT THIS CUSTOMER ABOUT HIS COMPLAINT AND WE HAVE YET BEEN ABLE TO GET THEM ON THE PHONE.PLEASE HAVE THE CUSTOMER CALL THE DEALERSHIP AT [redacted] AND ASK FOR OUR NEW SERVICE MANAGER WILLIAM R[redacted]

I had the worst experience buying a Certified Pre-Owned Nissan Versa at Legacy Nissan just this past week!

The salesman was very impatient and a tad rude when we had a question or comment about the car. We figured he's an old man so we'll cut him some slack especially because he was nice to our kids. However, the process took 5 hours for them to complete billing and all paperwork. That's WAY too long! To top it all off, they do not fill up their used cars with gas! So we left there at 10:30 pm with 3 hours of driving ahead of us and we're roaming [redacted] looking for a gas station.

The next day I drove the car to work and on my way back the tire pressure light was on. We took it to get checked out and ALL four tires were missing air! All four ... and we're talking about a Certified Pre-Owned Car here! I waited a few days and figured I'd call them to see what's going on.

A "[redacted]" called [redacted] took my call and he was very rude. He never introduced himself until I asked whom I'm speaking to. He didn't ask my name or which car we were even talking about. All he was focused on is that whatever happened is not their responsibility and he can't do anything about it. I explained to him that I did not expect any cooperation from them but they have to know to avoid such a joke with other clients. He insisted that the problem was probably weather related, he didn't even offer an apology.

Very bad experience! I will not be dealing with them again nor recommending them to anyone ... and this [redacted] person is not fit to be a [redacted] by ANY means!

Review: On 3/** I visited Legacy Nissan in response to an ad found on the internet. When I spoke to a salesperson I was told that the vehicle was not available and I was shown several others. On 3/**, after finding a vehicle that met my needs and some of my wants I put a $10,000 deposit and financed the balance on a vehicle priced at $15,000. After leaving the dealership that same day while driving home on the parkway (15 minutes later after leaving)the car presented with a mechanical problem (car and steering column shaking), I immediately contacted the salesperson and was advised to bring it back the next day (3/**). On 3/** I returned the car to the dealership and I requested that my full deposit be returned because I did not have a good feeling about the car due to the problem I experienced only minutes after finalizing the purchase. Note: Prior to leaving the dealership on 3/** I was informed by the salesperson that a have 48 hours to return the vehicle if I experienced any problems. Due to the problem with this vehicle I no longer trusted the integrity of the dealership nor the fact that the car is in the best possible working condition. While at the dealership a salesperson then informs me that I actually have 30 days to get a refund. However, when I voiced my concerns to the **, [redacted] I was advised me that I have no rights and that the option I have is to wait for the car to be repaired and take it back. After hearing that I had no rights I pleaded with the ** to give me the option of swapping out the car and with a different vehicle and I would and pay the difference.The ** stated that he would work on repairing the vehicle and consider my request to swap out the vehicle. He also offered me a loaner vehicle. I then showed the Salesperson printouts of other vehicles that were advertised online for an increased amount ranging from $2000-$3000 difference in the price. The salesperson advised that the cars that I was interested in were listed incorrectly because the ads noted that the cars had leather seats, but they actually did not. After further looking for a vehicle that met my needs (leather seats in a Nissan Murano) the salesperson found a like vehicle with leather seats that was listed at $5500 more than the original vehicle. I agreed to purchase that vehicle because it was the only vehicle available that met my needs. Also, since I thought I had other longer recourse due to the ** stating that I was not going to be refunded my large deposit, I was willing to pay the difference.

So on 3/** I visited the dealership (for the 4th time in one week) to test drive the vehicle, and stated that I wanted to purchase it. I was then informed by the salesperson that I could not purchase it because the dealership could not sell a vehicle with a broken mirror. At this time the salesperson then informed that there was another vehicle for approximately $21,500 ($6500 more than the first car that was just obtained by the dealership) that had leather seats. However I could not be test drive it until the following day because it was still in the service department. The salesperson and the ** assured me that I would be shown the new vehicle on the following day. On the very next day( 3/**) I returned to Legacy Nissan for the 5th time in 7 days and I was shown a 2010 black Nissan Murano in the service department after waiting nearly 2 hours, but was not permitted to test drive it was because it was not inspected yet. During this visit the [redacted] introduced himself and after I informed him of my situation he stated that once I picked out the new vehicle he would take care of the finance end and it should not be any further problems. After submitting an offering, and getting into a huge disagreement with the ** over that issue, it was finally agreed that I would purchase the new vehicle for $ 20,500. Before leaving the dealership that day I was assured that the car would be ready the next day. On 4/*, while traveling to the dealership I contacted [redacted] to inquire if the car was ready since he failed to contact me as promised, I was then advised that the car was not ready because the dealership allegedly needed to cut a second key. On 4/* I visited the dealership to test drive the car and complete the necessary paperwork. Fortunately, I was able to test drive the car on 4/* and the salesperson contacted my insurance company for the purpose of adding the policy to my account to reflect the purchase of the new vehicle. After obtaining an insurance policy for the new vehicle I was advised by the [redacted], [redacted] that he attempted to contact the bank late in the evening to switch over the financing to reflect the new vehicle but the bank was closed. I was given the amount I was to pay (approximately $5500) and I advised that I would get a bank check in that amount on the following day. [redacted] assured me that he would take care of the paperwork the very next day and that the salesperson would deliver the car to my home on 4/* instead of 4/* because she would not be working on 4/*. On 4/* after obtaining the bank check and awaiting the arrival of my new vehicle I received a call from the salesperson around 7pm informing that she needed me to email or text her a copy of my driver's license because she was working on the final paperwork for the transaction. I immediately texted her the information. Soon after, the **, [redacted] called me and informed that the paperwork was not complete yet, thus the car would not be delivered on 4/* as agreed. After a second conversation with the ** he assured me that it would be delivered by the salesperson the following day, 4/*. Soon after, the salesperson contacted me to inform that the paperwork was complete and that she would be delivering the car around 6pm on 4/* after the dealership closes. On 4/* at approximately 6:15pm I received a call from the [redacted], [redacted] who stated that "the deal is off" and that I would not be getting the new car. After this surprising call I immediately attempted to contact the dealership, however the call went straight to the answering service because the purposely [redacted] called me from a cellphone after the dealership's scheduled time to close.

During the entire business relationship with the Legacy Nissan dealership I was continuously advised by management that I had no rights and refused all requests to have my $10,000 deposit returned. At this time, I question the integrity and ethics of the dealership after being lied to continuously, mislead and subjected to a series of actions that lead to my experiencing emotional distress, mental anguish and deterioration of my physical health . On more than one occasion I requested to have my $10,000 deposit returned and was told that it was not a possibility. The dealership initiated the process of allowing me to purchase a replacement vehicle but reneged on their agreement, although I did everything necessary to take possession of the second vehicle. At one point I requested to speak to the owner of the dealership (who visits the dealership infrequently), but was told by the ** that the owner would never speak to me directly. This is my first experience with purchasing a car from a dealership and I am very upset because the level of unprofessional behavior presented by the management staff at Legacy Nissan is beyond anything I have ever experienced in my entire life. I am extremely stressed out and in need of HELP. Currently, I am paying for insurance for 2 vehicles but the dealership has possession of both cars. I have no car, no money and suffering from enormous stress. I refuse to continue to do business with Legacy Nissan after what they have subjected me to. I am requesting the return of my full $10,000 deposit.Desired Settlement: I submitted a bank check in the amount of $9500, a debit transaction in the amount of $500 to Legacy Nissan and I financed $6668.25 . I would like to receive a refund of the full amount of $10,000 ASAP and stop the proceedings for the financing as well as the auto insurance and registration. I have consulted with an attorney as well as my financial advisors and have been advised that I have 30 days protection on the purchase of the vehicle. Moving forward I hope to never have interaction with the staff at Legacy Nissan again. I also want to be assured that all information that I submitted to Legacy Nissan be protected, as they have unscrupulous business practices. I don't trust Legacy Nissan or any of the management staff as they have demonstrated that the customers best interests are of no concern to them and that making money is their only concern. In my opinion Legacy Nissan has extremely poor business practices and have lied to me on more than one occasion and I fear for my personal safety and emotional well being. I am afraid of what they are cable of doing to further make my life miserable.

Business

Response:

Per our attorneys, Grunwald and Seman, PC ([redacted]) we are responding as such:

They are the attorneys for Legacy Nissan and are in receipt of the above-noted complaint.

In short the consumer complains that despite the fact that she was provided a loaner vehicle and refused to return the loaner vehilce and refused to take delivery of her purchased used car, she "fear(s) for my personal safety and emotional well being. I am afraid of what they are cable of doing to further make my life miserable."

She sought and did in fact purchase a used 2007 Nissan Murano, she complained of a vibration aqnd was advised to return the vehicle. Upon vehicle nreturn she was provided a loaner vehicle, and her purchased used vehicle was repaired: wheel alignment.

Nonetheless, the consumer refused to return the loaner vehicle nor take delivery of her vehicle. As an accommodation she was shown alternative vehicles, but she refused all dealership offers of purchase.

To date, she has and continues to refuse to take delivery of her purchased vehicle.

We find the complaint to be without merit, and the dealership will soon, under separate cover, be charging her daily vehicle service charges.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

When I purchased the vehicle I was advised by the salesperson that I have 48 hours to return it if I so chose to. It had problems so I chose to return it less than 24 hours after the date of purchase. Even after returning the vehicle I was told by the salesperson that I have every right to the return of my deposit if I return the vehicle before 30 days is up. Also, not only was I led to believe that I was going to purchase the second vehicle, I traveled nearly 2 hours on three different dates to view and test drive 2 separate vehicles before making the decision to chose the 2010 SL model. However, the management staff at the dealership continued to manipulate the situation up until the date in which the vehicle was to be delivered to me. On 4/*, I received calls and text messages (transcripts show proof) from the salesperson requesting copies of my driver's license for the purpose of finalizing the paperwork so that the vehicle would be delivered the next day. That same evening I received telephone contact from the ** stating that the vehicle would be delivered on 4/* after the paperwork was finalized. Following that call I received another phone call from the salesperson who stated that the paperwork had been finalized and we made arrangements for us to meet up for the delivery of the second vehicle on 4/*. A this point I fully believed that the purchase was nearly final and it was not until 4/* that I realized that I was deceived when I received a call from the [redacted] on 4/* (who purposely called after business hours) stating that the deal was off. I then attempted to contact the dealership on 4/* however my calls went straight to an answering service. I am fully aware that the service department closes earlier than the dealership on Saturdays and is closed on Sundays, but I attempted to call them to leave a message on 4/* to make them aware that I would be returning the loaner car as soon as they open on 4/*. They have no answering service so I was unable to leave a message. The reason why I attempted to contact the service department was because on 4/* I received a call from a rep from the service department and I explained to her that the salesperson would be dropping off the car on 4/* and picking up the loaner car from to return back to the dealership, since 4/* was the original date that the car was to be delivered. When it did not happen I wanted let someone know since she advised me that the sales team does not communicate all information with the service department. I have telephone records to prove that all calls were made and received by me as indicated. On Monday 4/*, I returned the loaner car to the service department as soon as possible. I have no reason to refuse return of the vehicle because I secured a rental car as soon as I was made aware of the dealership reneging on our agreement. On that same morning I met with the ** and advised him that I returned the loaner car and advised him that I appreciated the courtesy. He thanked me for returning the car, and never mentioned any problems or concerns related to the matter of the loaner car. When questioned by my relative why he would not return my deposit he stated that he would make an attempt to contact the corporate office to make the request and get back to me by *pm on the evening of 4/*. I requested something in writing stating that he was making an attempt to remedy the contact corporate but he declined. Th ** was fully aware that I did not refuse to return the loaner and that was never an issue. The only reason why it is coming up now is because the lawyers are making an attempt to discredit me. However, it appears that the lies and deceit continues. I also have proof that a call was made to my insurance company by an employee of Legacy Nissan on 4/* requesting that insurance be placed on the second vehicle (2010 SL), and it was granted. Also, the ** is stating that the [redacted], made a side agreement with me to reduce the price of that vehicle from $21,*00 to $20,*00 and he (**) is now stating that he never approved that offer. However, prior to that offer being made the [redacted] was going back and forth between the ** and I with other offers. First they offered to pay 2 of my car notes for the 2007 Murano, Then they offered me the option to lease any vehicle of my choice. Then they offered that I consider purchasing the car that I test drove that had a broken mirror if it were repaired. I declined those offers but agreed to the final offer of reducing the price of the vehicle I was shown last that I was interested in. The fact that there was an alleged lack of communication between to ** and [redacted] should not be cause for me to penalized.

I am also concerned about the reasoning for the staff at dealership's request a copy of my driver's license on the evening of 4/* when it is very clear and obvious that everyone at the dealership was already aware that "deal was off" and they had no real intentions on selling me that vehicle after putting me through so much trouble. I would like to know the intentions of Legacy Nissan for making this request under such circumstances. Somehow Legacy Nissan has decided that it is more important for them to use the previously described types of tactics to sell cars than to run a business that practices strong ethics and treats their customers respectfully. Also, I question why I am being penalized for the service department's failure to properly service the 2007 vehicle before it's sale. If Legacy Nissan does not want to honor the policy to return the customer's deposit within 48 hours and/or within 30 days or sale they should retrain the staff and advise them not to make mention of the policy at all. I am still requesting the return of my $10,000 deposit.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

THIS CUSTOMERS COMPLAINT AND ALL OF THE SERVICE HISTORY HAS BEEN SENT TO OUR ATTORNEY. WILL HAVE A RESPONSE SHORTLY

Business

Response:

Per our attorney [redacted], his response to [redacted]'s 2nd complaint is as follows:

We are the Attorneys for Legacy Nissan and are in receipt of the above-noted complaint, and repetitive second complaint.

The second complaint is simply repetitive of the first complaint but she now concedes that she was offered several accommodations that included substitute vehicles and financing and none were acceptable.

Despite the fact that the consumer refused to return the loaner vehicle and refused to take delivery of her purchased used car, she "fear(s) for her personal safety and emotional well being. I am afraid of what they are capable of doing to further make my life miserable"; she has now agreed to pick up the originally purchased vehicle under original agreed terms.

The consumer simply was unreasonable in her demands and conduct. Nonetheless, the dealership accommodated all her concerns with her purchased vehicle and has provided her with an extended mechanical warranty.

As such we again find her complaint to be without merit, and she by her conduct, agrees for she accepted the original vehicle, under the original terms after being provided a free loaner vehicle for several months.

Review: I purchase a 2005 Infiniti FX35 at Legacy infiniti. When I went to the dealer I was great by [redacted] the salesman. I told him my 2012 Acura TL is coming off lease and I would like to purchase an FX35. I told [redacted] that driving a front wheel drive Acura TL last winter was no fun, it's very difficult when it's snows so I would like to purchase an all wheel drive vehicle. I was explicit and specific about the all wheel drive. [redacted] ask which car did I have in mind, I told him I looked at two FX35 online, a blue one and a white one. He brought the vehicles for me to inspect and they were in bad shape they look nothing like the pictures online so I declined. I said to him I drove almost an hour to get here is there any other cars I can look at? He said let's go to the used car lot. We went to the used car lot and look at a some FX35's. I saw one that was in good shape and we took it for a test drive. I purchase the vehicle on 12/*/13. On 12/**/13 I brought the vehicle back for a noise and they fix it. But I had to rent a car and pay for it. On 12/**/13 I brought the car to my insurance agent for a photo inspection. My agent told me the car is a rear wheel drive, I said no that's incorrect it's all wheel drive. He said according to the VIN it's rear wheel drive. I immediately call the dealer and ask [redacted] if the car was rear wheel or all wheel drive, he said I don't know. I ask to speak to his [redacted] and he put [redacted] on the phone. I ask [redacted] is the car all wheel drive? He said yes it is, I said are you sure he said yes it is. My agent can confirm that conversation. I wasn't satisfy so I called Infiniti NA and spoke to [redacted]. I ask her to check the VIN and let me know if it's all wheel drive or not. She checked the VIN and reply that the vehicle is a rear wheel drive. I then went back the dealer and explain this to [redacted] the [redacted]. [redacted]'s reply was, my salesman are NOT EXPERTS, and he is not able to take the vehicle back because of his salesman lack of knowledge and even though his sales [redacted] said yes it's an all wheel drive when it's not. This is not a weekend vehicle it's not a second car, When the weather get's bad this will be a danger for me and my family. Should I have an accident with this rear wheel drive vehicle during bad weather I will hold Legacy Infiniti completely liable, because due to his salesman lack knowledge of the product they sell, I was sold a rear wheel drive when I specifically ask for an all wheel drive. besides all of this, the car died last Monday I had to wait for a tow truck, then it cost my $60.00 in cab to get home 1am. The vehicle has been there since and until I called them today no reached out to me. I own the car 12 days, it has been in the shop for 6 days and counting and I have to pay for a renter car the whole time. The vehicle have an electrical issue in the dash at night I can't the how fast I'm driving, and the steering makes noise. These items they are refusing to repair.Desired Settlement: I have no confidence in anything this company sells. I would like them to take the vehicle back and return the money to the bank.

Business

Response:

at the time of purchase the customer was given a copy of the car fax that states the car is not an all wheel drive vehicle. as for any mechanical issues, they have all been addressed and fixed and the vehicle is ready for the customer to pick it up

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was not given a copy of the car fax, during the buying process the salesman, [redacted] review a car fax with me, what was reviewed on the car fax was the history of the the vehicle, the 3 previous owners, he showed me that the vehicle did not have any structural damage, no flood and it was not a total loss vehicle. At no time did the salesman said to me this vehicle is a rear wheel drive. The salesman himself admits to me over the phone that he didn't know if the vehicle was all wheel drive or not so he put's his [redacted] on the phone and [redacted] assures me the vehicle was all wheel drive.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As per our attorneys The consumer complains that despite the fact that he was provided with a CARFAX report indicating rear wheel drive, he complains of "fraud" became he "wanted" an all wheel drive

Review: On Nov **,2014 I brought my Son's Nissan Xterra in for a new gas tank. Before the work was started I spoke to [redacted]Tech #**. He said it would be about a few hours. The work was done within the two hours.

The bill came up with a $460.00 for labor. I questioned it with the clerk ([redacted]). She said with the tax and everything. The following day I called her and once again questioned the amount. She told me that is what [redacted] the Tech told her to charge. $460.00 come to 4 hours of labor. I asked to speak with the [redacted]. We spoke so many times and it was all because hetold me that he would submit paperwork for a re-fund od 1 hour labor plus tax. Our phone calls to him and his return calls went on for weeks. He told me not to worry that his work is good and I should trust him. On the [redacted] of Nov I was told my him that his boss is coming back the next day. That he would submit the papers and I should have a check the following week. Well I did not receive the check. I called the repair shop and asked for [redacted] the [redacted]. I was told he no longer works there. I spoke to [redacted],the new [redacted]. He said he would look into it and get back to me. I called him back later that afternoon. He said he knows nothing,and that he can not re-fund the money. He offered a $59 credit which is not what I want. He then told me that there is nothing he can do. I BET IF HE SPOKE TO [redacted],THE TECH #** ABOUT IT-HE WOULD KNOW ALL ABOUT IT. I AM SURE [redacted] SPOKE TO HIM ABOUT IT. IT IS A SHAME THAT ONE HAS TO OVER CHARGE SOMEONE. The truck is my Son's and now he is in Heaven. I keep it well maintined. I have had it to that shop before Legacy took it over.Desired Settlement: I really should be asking for the 2 hours over charged and tax but I am willing to except the 1 hour and tax that I agreed to with [redacted]-BEFORE HE LEFT OR ?

Business

Response:

WE ARE REFUNDING THE CUSTOMER 1 HOUR LABOR.A CHECK FOR 115.00 CHECK# [redacted] HAS BEEN CUT BACK TO THE CUSTOMER

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi,I am writing to you to mention that I received your email showing me that Legacy Nissan will mail me a check for$115.00. That same day I spoke to [redacted] the [redacted]. He called me and stated that he does not know how his boss got involved but a check was cut for $115.00 and will be mailed out. He stated that he saw the check written. It's been days and no check has come. I saw that they told you it was being sent and a check No. was show. I do not know or understand why this is going on. Thank You [redacted]

Business

Response:

THE CHECK HAS BEEN MAILED OUT TO [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a vehicle from this dealership as well as traded in my previously on vehicle. They agreed to pay off the amount of my trade-in but failed to do so. After waiting almost a month of the payment to reflect on my account with the previous, loan I received a letter from Captial One (previous lean holder) that I have a remaining balance. After getting the run around, telling me they would call me back and being put on hold for about an hour and a half they refused to offer any assistance. They just continued to state things about a contract and would not give any further information. When asked to speak to the person who was in charge of my sale I was told he was out of the office. Which seems to have been the case for about a month. So not only am I stuck paying the difference but I was stuck dealing with his "assistant".Desired Settlement: For the remaining balance to be paid by the dealership.

Business

Response:

THIS CUSTOMERS DISPUTE WAS TAKEN CARE OF ON MAY **,2014.

OUR CHECK NUMBER [redacted] WAS SENT TO HIS BANK (CAP ONE) in the amount of 87.38 to close out his account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I leased 2015 Nissan Altima and after it hit 4k miles the car went to Legacy Nissan service department. After they did the oil change, car came home and the next day the car literally stopped working a few blocks away from our home in [redacted]. First of all, Legacy wouldn't guide us in getting the car towed to their service department. Finally got the car towed there. Once car got there, the tech team and the manager were shocked at what happened and started questioning my wife. They took the car and few hours later called and said it is ready. When my wife went to pick the car up, they gave her the car without explaining anything and when she asked to give paperwork, they told her that is no paperwork. So when I called later that day, Manager told me that the technician actually screwed up when changing the oil which lead the Gasket to leak and the plugs. Car is giving horrible gas miles and drive is not the same. 6-weeks later, filed a complaint with legacy and corporate Nissan but no resolution. They are giving a very difficult time. we bought this car thinking we are going to purchase it after 36-months and now we don't want this car and want legacy or Nissan to repurchase the car. Legacy is even refusing to trade this car.Desired Settlement: I would like legacy nissan to appraise the car, put me in a new Nissan and eat out any depreciation or the difference with the trade as it was their fault the car broke down. They actually went as far as saying to fight Nissan and ask them to replace the car. When I called [redacted], they ask me to fight out with Legacy nissan.

Business

Response:

We have and continue to invite the consumer to make a service appointment and leave the vehicle for a full inspection and diagnostic evaluation. At that time we will endeavor to contact the Nissan factory representative and request its expertise.Thus far the claim that the vehicle gets poor gas mileage has never been demonstrated nor have any of the complained of conditions ever been duplicated.As such the dealership continues to request that the vehicle be inspected by the dealership.

Review: Went in to buy a 2007 jeep commander I saw on [redacted] for 10,998 and they told me the selling price was 13,500 I accepted that not having viewed the ad previously and the. The wanted 18 percent interest on the loan which was unavceptable I seacrched for jeep commanders online and found the online add for legacy nissan in westbury with the jeep they were going to charge me 13,500 for online for 10,998Desired Settlement: I want them to admit they are fraud on price and give me the online price

Business

Response:

This vehicle WAS sold to the customer for 10998.00 but she did not meet the guidelines to get the percentage rate in question.

We offered her alternative cars but she did not want them. We did not commit fraud.

Review: SO HAPPY, NAIVE AND EXCITED FOR THE FIRST TIME BUYING A CAR. WHEN I REALIZED THAT BY THE TIME I WAS HOME, I DID NOT HAD ALL THE PROPER DOCUMENTATION REQUIRED FOR FINANCING MY CAR. ONLY THRE PAGES SAYING THE WARRANTY OF 30 DAYS.I DID NOT AND STILL DO NOT HAVE A LONG AGREEMENT, BILL OF SALES, THE EXTENDED WARRATY PAPER WORK. NOTHING. I GO BACK THE NEXT DAY THE DEALER PEOPLE TELLS ME THEY DONT KEEP RECORD OF ANYTHING. I REQUESTED ANY PAPERWORK BECAUSE UP TO THIS DATE THE NUMBERS DO NOT ADD UP...AS OF TODAY 9-**-15 FOUND OUT WITH THE BANK THAT MY LOAN WAS MADE FOR A HIGHER QUANTITY THAT I AGREEE...AND ON TOP OF THAT ALL 4 TIRES ON MY VEHICLE ARE WORN DOWN TO NOTHING WITH BULGES AND A REPAIR TIRE THAT IS SUSPICIOUS...FROM THE DEALER I HAVE GOT NO ANSWER, THEY ARE NOT BEING FRIENDLY IS LIKE I GOT THE CAR NOW DEAL WITH IT...SO UNHAPPY FRUSTRADED I NEED SOLUTION. THEY ARE NOT WILLING TO HELP ME OR REPLACE THE TIRES. PLEASE HELP...AND MY RIGHT WERE NOT READ...THEY DID A REALLY BAD JOB EXPLAINING ME THE FEES....I NEED SOLUTIONS AND THEY KEEP NEGLECTING ME.... I DESIRE TO RETURN THE CAR AND RESOLVE THIS FRUSTRATING SITUATION....Desired Settlement: MY 1500 DOWN PAYMENT WAS ADDED TO THE TOTAL BILL AND AMOUNT THAT THE BANK IS GIVING ME...TELL ME HOW THIS MAKES SENSE...MY 1500 IT JUST DISAPPEAR? I FEEL THEY ARE ADDED CHARGES THAT ARE NOT CLEAR...I AM BEING OVERCHARGING FOR THE PURCHASE OF MY CAR....I SIGN FOR A LOWER LOAN FROM THE BANK THAN TO WHAT ACTUALLY IS BEING LOAN...THE NUMBERS DO NOT ADD UP....PLEASE HELP...AT THIS POINT WHAT I DESIRE IS TO RETURN THE CAR IS A RIP OFF...

Business

Response:

the customer has been contacted and we will be replacing the tires

Review: I leased a car from Legacy Nissan in November of 2015. I received a promotion in the mail to turn in my current lease early for a new one. When speaking with the salesman Gary, he told me they would take my current lease and give me a new one, all fees and remaining payments on the old lease would be waived. I got my new car and everything was fine. Then, the end of December I receive a bill in the mail from Nissan Finance for $546.72 for "gross liability" on my old lease. I contacted Legacy Nissan and spoke with Vincent C[redacted]. and he told me that I don't need to worry about that and that Legacy would take care of it. A month goes by, I then receive a notice in the mail again stating that I owe $546.72 and it was now due in 2 weeks. I called Vincent C[redacted]. again and left a few messages and waited about 5 days until I called again and spoke with him. He said to email him copies of the bill and he would take care of it. I did and never heard back. The balance still remained on the account. I emailed him again to see what the status was and still no reply. Constant calls to the dealer and messages to the GM Jerry A[redacted] with no response. I finally got a hold of the Manger Ross F[redacted] and he told me he would research the issue and get back to me in a few minutes, which he did not. Then, 4 hours later, Vincent emailed me and said the following

"Hi Ken .. I believe this issue was taken care of .. They were going to send you another statement reflecting a zero balance .. If you have not received anything by the end of this week you should check back with them to make sure .. I would call for you but privacy laws prevent them from giving me certain information .. Let me know how else I may be of help to you ..

Vincent

Legacy Nissan

Finance"

Since Nissan Finance is about to send this to collections, I didn't want to wait a whole week to see if this actually gets resolved, so I called Nissan Finance to see if the matter was resolved. I spoke with Laurie-Ann over at Nissan Finance, where she researched my issue. She told me that Legacy did contact them the day before and the records show that after escalating the issue to a supervisor, Legacy refused to pay it and that the issue was indeed NOT resolved. She was very helpful and called Legacy while on the phone with me. The receptionist Monique knew right away what this call was about and was very rude to Laurie-A** (Nissan Finance) she told her that the person she was looking for was not there and then fwd the call to a voicemail.

Legacy Nissan has not handled this situation very professionally at all! I have had 9 leases through Nissan all of which I have turned in early and have had no issues with in the past (different dealer). They need to pay Nissan Finance the $546.76 that is owed.Desired Settlement: They need to pay Nissan Finance the $546.76 that is owed.

Business

Response:

A CHECK WAS CUT TO THIS CUSTOMER ON FEB **,2016 OUR CHECK #[redacted] IN THE AMOUNT OF 546.72

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went to this location to finance a car, on jan ** 2015 and I left a $100 deposit on 2011 infiniti m37 because I had to find a cosigner to finance the car (which [redacted] the salesman there said I can come back anytime and recieve my deposit back if I choose with no problem), My co signer backed out the deal so I returned jan ** to receive my refund back, and they fliped the story saying I have to wait 3 days to recieve a check ...Desired Settlement: Is to refund me my money back I left as a deposit on a car I did not get, and gas fair for driving back and fourth

Business

Response:

THE REFUND REQUEST WAS PROCESSED THIS MORNING. OUR CHK NUMBER IS [redacted] FOR 100.00 AND WILL BE SIGNED TODAY

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I NEED A EXACT DAY WHEN I WILL BE RECIEVING MY REFUND, I WAS TOLD BY A SALES AGENT THAT WORKS THERE THAT I CAN COME AND PICK UP MY REFUND WITH NO ISSUES LIKE IM HAVING NOW , WHERE IM WAITING FOR A CHECK WHEN I GAVE CASH ..... GIVE AN EXACT DAY WHEN I WILL RECEIVE MY REFUND, OR WHEN I CAN COME AND GET IT]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

this customer just picked up his check about 10 minutes ago.

Review: Traded in my car with this dealer, and bought a used car on Saturday, August **, 2014.

-Not only dealer lowered their offer on my trade in (then initially agreed on)

-Took totally 8 hours from 11:30 am to 7 pm on 8/**, sales representation [redacted] re-write the contract about 7-10 times, after I found out 3 times that contract indicated additional fees not disclosed in our agreement

-removing trade in details from contract

-going back on their word from accepting $3000 from my trade in vehicle as down payment, to not accepting any amount from my trade in((In which more amount need to be borrow from bank for new purchase(its strongly suggested to me that sales/dealer is trying to make more money on this trade, thru applying more loan from bank))

-final contract was altered after my signature.

-total trade in value was 15500, deducting balance owe to Chase bank of approximately $2900, payment to me of approximately $12600 to be issued via check, Sales then promised to issue payment for trade in latest on Tuesday 8/**,

I Called and spoke with [redacted] on Tuesday 8/** finding out sales rep [redacted] is no longer with the company, requested to speak with [redacted] which is store [redacted] was then told they were not available, told by [redacted] that check will be ready on Thursday 8/**.

Today, 8/**, called again, still could not locate [redacted], spoke with [redacted] and was told again to check back again by monday for check status.Desired Settlement: Payment on trade in vehicle (approximately $12600) & Payment for Balance to bank on trade in(approximately $2900)to be issued immediately, as well as refunding USD 75.00 fee that was not discussed during the negotiation

Business

Response:

[redacted] was contacted today by [redacted].

He has a payoff balance on his trade which is going out to the bank tomorrow.

Once we receive the lien release from Chase and his account is closed, we will release his equity check.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

After conversation with [redacted] yesterday, [redacted] mention will call back before end of day to advise estimate day check will be send to me, never receive a call back.

Initially I told by [redacted] that check will be ready for pick up on Tuesday 8/**, today is 8/**, which is 9 days after the promised day.

Traded in my car on 8/**, taking 12 days for dealer to send out payment for balanced owed on trade in seems way too long.

Someone at the dealer just told me today, once payment is sent to bank, it would take another 2 weeks for them to issue a check back to me.

which is not acceptable at all.

Need to have dealer lift their dragging feets and issue check to me immediately

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] payoff check was federal expressed to the bank yesterday.

By DMV state laws, we have 21 days to make a payoff on a trade and [redacted] was made aware of this at the time of his purchase.

We are awaiting to get the lien release from the bank to make sure that there is nothing else due to them before we release his equity check. My billing dept will be in touch with his bank to make sure we get the release in a timely fashion.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Never I was informed it would take 21 days for dealer to make payment to chase to obtain lien release, I would not have call and follow up so many times to get an clear idea of exact day that I will get my check.

Until now Dealer still could not provide a clear idea of when I will receive the payment for my trade in.

It is such a great experience I am getting thru this dealer, They are doing what they are best at, going back on their word after they have gotten a deal signed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,