Legacy Nissan

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

WE HAVE ALREADY BEEN IN TOUCH WITH THIS CUSTOMER AND THEY HAVE A MEETING THIS SATURDAY WITH OUR [redacted] TO DISCUSS THE SITUATION

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

I would like a letter of satisfaction from Nissan with a correction made to my credit report.  This has negatively impacted my credit since April. Thank you,[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

WE HAVE MADE NUMEROUS ATTEMPTS TO CONTACT THIS CUSTOMER ABOUT HIS COMPLAINT AND WE HAVE YET BEEN ABLE TO GET THEM ON THE PHONE.PLEASE HAVE THE CUSTOMER CALL THE DEALERSHIP AT [redacted] AND ASK FOR OUR NEW SERVICE MANAGER WILLIAM R[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer...

Here]
 
The check is one part of my full complaint and has yet to be received as Sharine advised it was mailed out over 2 weeks ago. I was promised the key would be replaced and programmed to the car. The gave us a loaner for 1 week and returned the car with a key not programmed - what was the point of taking the car for a week? What use is the key without it being programmed. We have reached our breaking point. I called Nissan yesterday and spoke to Mike in Finance since you did not have the courtesy to reach out to me to discuss my complaint and have responded back without taking the customer's experience into consideration. He pulled up my file and said he would talk to Tommy the GM. He called me back this morning while at work. I  called him back 2 times today and my BF called him once and still no call back or follow up. The lack of communication your business provides is an embarrassment.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

we have reviewed the consumer's complaint and because the vehicle was purchased by two persons and only *** complained, we had some difficulty finding the file; hence the delay in our response.The consumer complains that though h agreed to pay $19272 for the used vehicle he has some undescribed...

and not produced "paper" tthat states the vehicle price was 16272.A review of the enclosed Bill of Sale reveals that thw vehicle price was 16272 but he also purchased additional items, services and vehicle accessories: Warranty, pre paid maintenance, theft deter Protection, Tire and Wheel, sales tax, *** fees results in a total vehicle cost of $25098.00I have faxed a copy of the bill of sale, and the financial menu to Revdex.com showing verifications.As noted, all the consumer's complained about mechanical issues with his vehicle have been satisfied at no charge to him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Just spoke with [redacted] at [redacted] (bank) and the account has been satisfied to a zero balance as payment of $3499.40 was received and credited June *, 2015.
Sincerely,
[redacted]

THE CUSTOMER HAS BEEN CONTACTED AND IS BRINGING HER CAR IN TOMORROW TO BE REPAIRED. SHE WILL HAVE A LOANER CAR TO USE WHILE HER CAR IS IN FOR REPAIRS.

THIS CAR HAS BEEN TAKEN BACK FROM THE CUSTOMER AND THE LOAN HAS BEEN PAID OFF IN FULL TO [redacted]

CUSTOMER IS BEING ISSUED A REFUND.OUR CHECK NUMBER [redacted] FOR $795.00 WILL BE MAILED TO HER HOUSE TODAY

Review: Purchased a vehicle from this dealership at the price of 15500. with the dealership fee of 795 ,making it 16,295. The tax was approximately 1404.63. I put 3000 down , so approximately 14,700 should have been financed because I opted for no extra warranties or plans. Upon going over my paperwork I realized my car was financed at 21295. I was given the runaround by [redacted] the [redacted] who filled out my contract. She wouldn't return my calls and scheduled an appointment to meet in person on Saturday and upon showing up she called out of work. I was told they needed to get my contract and on Monday the [redacted] would call me back at 12pm sharp. He never returned my call by 2pm after I called for him twice . So at that point I knew it was done Intentionally and nothing would be rectified dealing with them directly. I contacted Nissan consumer affairs and at that point I received a call and email from the [redacted] saying my contract would be changed. This dealership attempted to take advantage of me and avoid the situation by ignoring me and saying they couldn't find my paperwork. Also when I showed up at the dealership for my appointment that never occurred the contract on there computer was completely different from the contract I had. I've had the worst experience being treated like a fool by this dealership and feel it's necessary they be investigated and the public know of there unsavory shady backroom sales tactics.Desired Settlement: A full new contract with the deal price needs to be drafted, and I would like to get my own financing since this dealership cannot be trusted. I also deserve compensation for all the time waisted going back and forth to this dealership which is about 30 miles away.

Business

Response:

WE HAVE ALREADY BEEN IN TOUCH WITH THIS CUSTOMER AND THEY HAVE A MEETING THIS SATURDAY WITH OUR [redacted] TO DISCUSS THE SITUATION

Review: On September [redacted], 2013 I sold my 2006 Mazda3 for $5000 to [redacted] at Legacy Infiniti. I have a signed contract from them stating that payment can take up to 21 days for processing. As of this writing, it has been 29 days, and I have yet to receive payment, nor any indication that payment will be made.

I have contacted the dealership over 20 times. Each time, my call is passed off between people in different buildings and bounced from sales people to accountants to managers- NONE of whom were able to give me any status on the payment. Several times I was transferred to phone lines that would ring endlessly or to a dead end line and the call would drop. I've provided contact information about a dozen times to a number of people: [redacted] ([redacted]), [redacted] (the pre-owned [redacted]), [redacted] to [redacted]s (the [redacted]), and obviously to [redacted] (the original sales person). I have never received a call back from anyone.

In fact, the only time I've received ANY calls from Legacy Infiniti were several sales call from [redacted] asking me if "I was interested in selling my Mazda3". The irony lies in the fact that these calls came each day for 5 days AFTER I had already sold them my car. I told [redacted] that I had already transacted with [redacted] (on day 2), but she continued to call me for 3 more days...

One of the worst experiences I've had with any business or institution.Desired Settlement: Payment of the original contracted amount, $5000, plus $500 for lost compensation due to the time I've spent trying to resolve this issue. The funds should be wired to my bank account. The accountant can contact me for my banking information.

Business

Response:

the customer has been contacted numerous times by both [redacted] and [redacted]. They are in the process of getting paperwork from the customer so that a check can be cut.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To be clear, the FIRST time Legacy Infiniti contacted me was on October [redacted], 2013- a full 4 weeks after I sold them my car. [redacted] called me, not [redacted]. I have yet to receive a call from [redacted] regarding this issue. In fact, as I type this message I am currently waiting for a call from [redacted]. According to his admin he was "in a meeting" when I called earlier today. I'm happy to share my phone records with Legacy Infiniti if they have questions about who/when someone contacted me.

After talking to [redacted] on Friday/Saturday, it is very clear that Legacy actually LOST my title, registration, and ID. They requested that I sign a duplicate title request form from the DMV, and also recopy my license and registration. I have copies of my original title that I signed over to them- so the only explanation is that Legacy lost my information.

Thanks,

Business

Response:

The paperwork is in the process of being re issued by DMV. We are awaiting the title from DMV. It should be here any day. This customer has also contacted Infiniti Consumer department today and they were informed of the same information. I myself was sitting in the same room with [redacted] on Friday when he was going over all this information with [redacted] on the phone

Review: On Saturday August [redacted], my wife and I went to this dealership to lease a new 2015 Murano SL. Our experience left us extremely unsatisfied and angry with the car we brought home. We are loyal Nissan owners having leased two Murano’s previously (one of which was turned in a few weeks early as part of this transaction in excellent condition and with much lower mileage than what the lease was based upon). Our salesman’s name was Kadeem R[redacted] who was very friendly and helpful in showing us the vehicle features. However, his sales manager (Joey…last name and business card not offered), who negotiated the cost of the new lease, was very deceptive and unresponsive to our needs. The deal was based on our mutual agreement on $2000 down as capitalized cost reduction and a monthly payment of $349 for 36 months. He insisted that I commit to a deal at that moment rather than come back to pick up the car and sign papers and even required that I initial a scrap of paper and charge my credit card $1000. Upon me doing this, he quickly had my insurance company contacted to change my vehicle information and swapped the license plates from my existing Murano. He told us to wait while the new Murano gets prepared and cleaned, and the lease and DMV documents got prepared. Two hours had elapsed at this point. I asked if we could come back the following day to sign the documents and pick up the vehicle but he insisted we stay and continue to wait as it wouldn’t be much longer. After another two hours (and the dealership getting ready to close for the day), I was hurriedly presented with the documents to sign, some of which were not completely filled in. One was to attest to the delivered condition of the vehicle which we did not even see yet. The last of the many documents I was given to sign was the lease contract which indicated the agreed upon monthly cost of $349 but with a capitalized cost reduction payment of $4873 (not the $2000 previously agreed upon). The finance manager (Steven C[redacted]) explained to me that I was still making out better than buying the car outright. With my existing Murano emptied, plates transferred and no longer insured, and the new one brought back into the parking lot, my wife and I reluctantly continued with the deal and I signed the contract as we were exhausted and frustrated from our experience and wanted it to end. As we were taking possession of the new Murano, I noticed a scratch across the front bumper and vigorously complained. Not only were we overpaying for the Murano, but it was already damaged. The sales manager (Joey) said that the bumper can be replaced in a day or two and that he would arrange for the vehicle to be picked up from my home on Monday while giving my wife a loaner vehicle. He documented this on a new form on which I signed. We then left the dealership and went home.

Later in the evening, I looked at some advertisements I saved for the other vehicles we were considering to lease. Both the Lexus RX 350 and Acura MDX (both luxury vehicles) had lower lease costs than what we just signed. We regret not leasing one of these instead of the Murano because of the aggravating experience we had and being tricked into paying the extra money down.

Monday arrived and repeated calls to the dealership were not returned until late afternoon. My wife was even hung up on. Since she had a dinner appointment at 6 pm, the dealer promised to have a loaner car for her before then so that the damaged Murano could be repaired. At 6:20, the car arrived, but it was a pick-up truck that she had to embarrassingly drive to the restaurant. The truck also had an interior water leak that soaked her foot as she drove. She was promised that we’d have the repaired Murano back on Thursday. After more calls with many not returned, she finally was notified that the repaired Murano was ready for pick up. She went to the repair shop and was taken to a Murano that was not the one we leased. Our vehicle was nowhere to be found until an hour later when she was informed that a new bumper was on order and she would have to wait another day. She drove home in the leaky pick-up truck and still does not have the Murano we paid for 5 days ago. At this point we would prefer returning the Murano for a full refund as we haven’t driven it yet and have no confidence that this will be successfully resolved. This dealership has a goal of being “truly exceptional” and states that “it pays to be part of the Legacy Family”. Nothing can be further from the truth. Future customers should be warned of their high-pressure, deceptive sales tactics and lack of respect and response when called. The Nissan Customer Promise was not experienced by usDesired Settlement: Take back the vehicle for a full refund.

Business

Response:

[redacted] HAS BEEN IN OUR DEALERSHIP AND HAS RE SIGNED A NEW CONTRACT.HE IS ALL GOOD TO GO.PLEASE CONFIRM WITH THE CUSTOMER

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I provided them with a $100 deposit on 5/**/14 to hold a car and requested a refund on 5/**/14. I decided I no longer wanted the car. Legacy Nissan of [redacted] stated that it would be mailed to me. I never received refund check from them in mail. Have been calling and getting the run around . I finally rcvd call back from a [redacted] on 7/*/14 who stated she would call me back on 7/*/14. She advised she works 9am-5pm . I decided to go physically to legacy Nissan at there [redacted] location. I spoke to a [redacted] there by the name of [redacted] who refused to give me his last name to advise of my $100 deposit refund check not being received. He explained to me [redacted] want there to sign the check and I would get a call back. I explained to him that I've been told several times for past month that I would get a call back. And that this needed to be taken care of today. He then retrieved [redacted] from the refund department who stated that she was going to give me a call back .

I asked for there cooperate number to file a complaint to be laughed at by both [redacted] and [redacted] and told they don't have one.Desired Settlement: I want the $100 deposit back immediately. I do not want it mailed. I want the refund check to be physically handed to me for me to pick up from there location immediately.

Business

Response:

THIS CUSTOMER WAS REFUNDED HER MONEY ON MAY [redacted].

SHE LEFT A CREDIT CARD DEPOSIT AND WE ISSUED A CREDIT TO THAT SAME CARD NUMBER

Review: Nature of my complaint: Billing manipulation, Condition misrepresentation, Fraudulent certification

Purchased a 2009 Acura MDX Sport from this dealership on 1/**/15 as a Certified vehicle with 59.9K odometer reading at $22.7K. A weird noise was detected from the front end wheel assembly when taken to a test drive. The sales staff (Jenna and Andrew) guaranteed that their cars are fully certified and if the noise persists I should bring the car to the service dept. to be checked. A day later the noise got worse and car shook whenever going over bumps. Returned the car to the service dept., couldn't find a problem after 2.5hrs of working on it. The [redacted] ([redacted]) urged me to come for another visit for more diagnosis. A second visit, confirmed the front left strut to be broken. The [redacted] informed me this problem isn't covered under warranty and I will be fully liable for the cost involved; I argued against it for the reason that the problem was present when purchasing the car and good faith promise to address the issue was discussed with the sales staff. The issue was discussed with the sales staff and [redacted] and the new agreement was to split the cost 50/50 as a courtesy for inconvenience from the dealership's [redacted] ([redacted]); I agreed.

Went to pick up the car 3 days later, the bill indicated the part changed, “front left damper unit/strut” part# 51606-STX-355 had a list price of $1,320 and my portion was $776.88 + tax. I told the [redacted] that this bill is a fraud since the actual MSRP for the part is $776.88 and I wasn’t getting a 50/50 split as per the agreement. The [redacted] actually claimed the part was $1,600 and I was given a promised price break. I paid the invoiced price of $843.89 and took the car. Now the car is making the noise on the right wheel assembly.

Since picking up the car, I have spoken to the [redacted], [redacted] and the [redacted] bout the pricing issue but no one is getting back to me with the resolution.

As a side note: I sent the car to the Acura dealership service dept. for a comprehensive check-up before taking it to Legacy Service for the repair; the dealer found both front struts were BROKEN and both rear shock absorbers to be leaking fluid. This information wasn’t disclosed by Legacy and wasn’t brought up even after performing the Multi-Point Inspection. This service department is either incompetent or purposely hiding vehicles flaws. I even wonder how the car passed the NYS inspection with 2 broken front struts and 2 leaking rear shock absorbers.Desired Settlement: Refund half of my original bill of $843.89 as initially agreed to.

Business

Response:

WE HAVE ISSUED THE CUSTOMER A REFUND CHECK IN THE AMOUNT OF 421.95. OUR CHECK NUMBER IS [redacted]i HAVE CONTACTED [redacted] WITH THIS INFORMATION

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Grossly incompetent. They don't return phone calls. I've been driving a brand new car for a week with expired registration. Before that they took two weeks to get me a copy of my paperwork. And ten days from the day of sale to receive the vehicle. When I signed the paperwork the vehicle had seven miles. When I took delivery ten days later it had over 200. Financial advisor used a $750 rebate for a warranty for tires and special keys. This vehicle doesn't require special keys. Car was not delivered with full tank as promised.Desired Settlement: Would like my $750 rebate, my registration, my title, and an apology.

Business

Response:

THE REGISTRATION WAS SENT TO [redacted] 3 DAYS AFTER THE DATE OF SALE BUT REJECTED. IT WAS RE SENT TO [redacted] AND HAS BEEN REGISTERED ON JUNE [redacted].THE CUSTOMER REQUESTED THIS COMMERCIAL VEHICLE TO BE MODIFIED FOR PERSONAL USE. THIS REQUIRED THE DEALERSHIP TO BRING THE VAN TO OUTSIDE VENDORS TO INSTALL A SEAT AND A SPECIAL WINDOW WHICH IS WHY THE CAR WAS NOT RECEIVED BY HIM THE SAME DAY AS HE SIGNED THE PAPERWORK.HIS REBATE WAS APPLIED TO HIS SALE OF THE CAR. ITS LISTED ON HIS BILL OF SALE.THE 2 WARRANTIES HE IS SPEAKING OF ARE NOT FOR SPECIAL KEYS, ITS FOR KEY REPLACEMENT IF HE SHOULD LOSE OR BREAK HIS KEYS. THE REPLACEMENT KEYS FOR THESE VEHICLES ARE EXPENSIVE.THE TIRE WARRANTY IS FOR DAMAGES TO A TIRE IF IT IS UN REPAIRABLE AND NEEDS TO BE REPLACED. AS WELL AS THE RIMS OF THE VEHICLE.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]If the rebate was taken off the list price, great, but I would like to have a refund for the tire and key warranty which I do not need or want. I was made to believe I had to use it with my rebate. That's incorrect. If the vehicle has been registered since the [redacted] of June, why don't I have paperwork to show that and a proper sticker for my windshield? If the registration was rejected why do I even have plates on the car? My complaint still stands $750, my registration, and my title.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

the forms were mailed to the customer last week

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The forms I received, signed, and sent back were for a warranty company that differed from the Security Plus warranty that was "sold" to me. I went to the dealership and met with Scott C[redacted]. I signed forms with him for the Security Plus Nissan warranty. Now I am awaiting payment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My wife and I went to the dealership to buy out our leased vehicle. We were told that besides the buyout price and the $300 fee that Nissan Credit requires in order to buy the vehicle Nissan also required a $795 fee to purchase the vehicle and that all dealers were required to collect this charge.We did buy the vehicle and pay the additional $795 fee but I was skeptical and called Nissan who after some pushing was told that there was no such fee required by them. I contacted the dealer and asked for a refund of the $795 and was told by a different sales manager that that was the fee that they charge for the transaction otherwise why would they handle the buy out at all.We feel that the dealership was misrepresenting what the consumer actually had to pay to buy out their lease and was blaming Nissan for the charge that they wouldn't admit at the time was a trumped up charge for their profit.Desired Settlement: A refund of $795 plus sales taxes charged against the $795.

Business

Response:

CUSTOMER IS BEING ISSUED A REFUND.OUR CHECK NUMBER [redacted] FOR $795.00 WILL BE MAILED TO HER HOUSE TODAY

Review: On Monday October **, 2014 approximately 3:30pm I went to Legacy Nissan in Westbury to purchase/finance a car that was advertising on Auto trader. when I arrived at the dealer I was greeted by salesman [redacted] I inquired about the car that was online which was no longer available. [redacted] asked what I was looking for, and what the car must have, so I told him the car exterior and interior must be black with leather seating, navigation system back up camera and sunroof.

I came across a 2011 G37 Infiniti which I was interested in. I test drove the car twice, only problem with the car I found it to be a little too small on the inside. While I was talking to the [redacted] so we can finalize the paper work and run my credit I asked him if I had 48 hours to cancel this deal. He said yes but if you're considering canceling the deal that means you don't love the car, and I said I don' [redacted] too small so he suggested I lease the 2014 Nissan Morano, because it was bigger I don't know anything about cars further more leasing. I was pressured rushed and taken advantage of. [redacted] told me the car is in service now equipped with everything I am looking for; fully loaded, sunroof, navigation, back up camera black leather interior and black exterior, which I was excited I said if that's the case I'm ready, he said let's process the paper work since it's getting late, while we're doing the paper work the car is being serviced.

Around 11:30pm-12am the car arrived, I was never given the option to test drive the car, had I been afforded the opportunity to test drive the car I am leasing for 39 months I would have known right away it was not equipped with navigation and I would not have gone through with the deal. when I got home I realized the car had no navigation system which was the most important item. I called the following day was giving the run arounds and continue lies and promises.

I went to the dealer on Thursday October **,2014 to find out about the navigation system [redacted] the [redacted] said she can accommodate me by providing me with a portable navigation system which is unacceptable. After I said that was unacceptable she told me to come in Friday October **, 2014 after work and she will accommodate me with a car that meets my needs/wants, and I have an option of leasing or financing another car. When I arrived at approximately 6:15pm I asked if I can get into a Nissan Maximum and she said no you have to stay with the Morano, which is not what [redacted] the [redacted] told me the day prior.Desired Settlement: I am not satisfied with the service and how I was dealt with, it is unacceptable and false pretension I was rushed into the car and them making a sale.I don't want to do business with Legacy Nissan of Westbruy. I want the company to cancel the lease and give me my money back for the Inconvenience I incurred.

This has to stop, the dealership takes advantage of women and people who is in the unknown about cars. Please help.

Business

Response:

THIS CAR HAS BEEN TAKEN BACK FROM THE CUSTOMER AND THE LOAN HAS BEEN PAID OFF IN FULL TO [redacted]

Review: Overall, I have had a horrible experience with my new auto lease with Legacy Nissan.

I was at Legacy Nissan on 9/**/15 and entered into a 36-month lease for a new 2015 Nissan Altima for an agreed upon monthly payment of $375.87/mo. After a couple of weeks went by, I received my first bill/invoice from NMAC (Nissan Motor Acceptance Corp.) for $19.46 more per month ($395.33). After going back and forth, for weeks and weeks, and in essence putting me off, I was called in on 10/**/15, whereas Michael R[redacted], one of their finance managers, said they would issue me a refund for the difference in the monthly payments, $681.10, of which I have a copy of their refund request form.

They said they would be mailing this check to me and was promised to have it by the end of the following week, 10/**/15. After not receiving this check I called three times last week to inquire as to the status, each time their accounting department would take my name and number and promise to call me back, which never occurs. This customer service treated is consistent with the way that I was treated when I found out that the monthly payment amounts were wrong.Desired Settlement: All I desire is to have Legacy Nissan deliver the refund which was promised me of $681.10, and not to have to keep chasing them for it, as I have wasted countless time and effort during business hours in doing so.

Business

Response:

CUSTOMER WILL BE RECEIVING A REFUND OF $681.10. OUR CHECK NUMBER IS [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of yet, I have not received a check or refund from the business which has been repeatedly promised to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: ON 10/**/13 I LEASED A VEHICLE FROM LEGACY INFINITI IN [redacted]. I WAS TOLD BY THE INFINITI FINANCE PERSON ABOUT AN EXCESS WEAR AND TEAR PROTECTION SERVICE CONTRACT THAT WOULD COVER THE COST OF REPAIR UP TOO $5000 FOR ANY DAMAGE IN AND OUT OF THE VEHICLE AND ALSO THAT IT WOULD COVER REPAIRS THROUGHOUT THE LEASE. EXAMPLE OF THIS REPAIR AS I WAS TOLD WOULD BE FOR DAMAGED HEADLIGHTS OR DAMAGED SIDE VIEW MIRRORS WHICH WOULD BE REPAIRED OR REPLACED WHEN I WENT IN FOR REGULAR SERVICE. WHEN I CALLED LEGACY INFINITI TO INQUIRE ABOUT SOME SCRATCHES I HAVE ON MY FRONT BUMPER I WAS TOLD BY A SERVICE REPRESENTATIVE WHO NOW WORKS FOR [redacted] THAT THE BUSINESS IS NO LONGER OWNED BY LEGACY AND THAT [redacted] IS NOW UNDER NEW OWNERS SINCE 1/**. LEGACY HE SAID IS NOW IN [redacted] NEW YORK AND IS NOW CALLED LEGACY NISSAN. HE ALSO SAID THAT MY SERVICE CONTRACT WILL NOT BE HONORED SINCE THE CONTRACT WAS WITH LEGACY AND NOT WITH [redacted]. I PROCEEDED TO CONTACT NSD THE COMPANY LISTED ON MY CONTRACT BUT WAS TOLD BY THE REPRESENTATIVE THAT THEY DO NOT HAVE ANY RECORD OF ME EVER HAVING A CONTRACT WITH THEM. AFTER BEING SHOCKED BY THIS I PROCEEDED TO INQUIRE ABOUT GETTING MY MONEY BACK WHICH HAS BEEN DIFFICULT AT THE MOST.I REPEATEDLY CALLED LEGACY NISSAN TO GET HELP BUT MY CALLS WERE NOT RETURNED AND MY CONCERNS NOT MET. AFTER GETTING INFINITI CONSUMER AFFAIRS INVOLVED TO ASSIST ME IN THIS I WAS FINALLY GIVEN THE NUMBER OF THE PERSON THAT LEGACY USES TO SELL THERE SERVICE CONTRACTS. HE TOLD ME TO SEND HIM A COPY OF MY CONTRACT WITH PURCHASE PRICE SHOWN WHICH I DID. HE THEN TELLS ME THAT HE WILL HAVE TO CONTACT NSD TO FIND OUT WHAT I PAID FOR MY CONTRACT. THE AMOUNT PAYED WAS CLEARLY SHOWN ON THE OFFICIAL LEGACY INFINITI PAPER I SENT TO HIM AND NSD DOES NOT HAVE ANY RECORD OF ME BUYING A CONTRACT. AT THIS POINT I AM LEFT IN LIMBO NOT KNOWING WHAT TO DO NEXT. I WAS SOLD THIS CONTRACT BY A LEGACY INFINITI FINANCE PERSON WHO NOW WORKS FOR LEGACY NISSAN.Desired Settlement: I WOULD LIKE A REFUND FOR THE MONEY I PAID FOR A SERVICE CONTRACT THAT I PURCHASED AT LEGACY INFINITI WHICH CANNOT BE USED AT [redacted].

Business

Response:

RESPONDING PER OUR ATTORNEY [redacted]:

We are the attorneys for Legacy Infiniti and are in receipt of the above noted complaint. The consumer complains that he, on October **, 2013 leased a vehicle and purchased an "excess wear and tear" contract.

We have investigated the claim and find his claim without merit. A review of the file, copy enclosed, reveals that he only purchased a Dent Repair Service contract.

Moreover, his signed lease order so reflects. It appears that at the time of delivery he cancelled the excess wear and tear contract and never paid for it.

If the consumer does in fact have an excess wear and tear contract, it was voided at the time he took vehicle delivery. The controller of the dealership has confirmed no funds were received for the excess wear and tear program and the internal documents reveal no payment, cancelled and voided.

As such we find the complaint to be without merit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. At no time was I ever aware that this contract was canceled by the financial sales person. I was told that I was fully covered as I was lead to believe that I paid for this extra coverage which I signed for and was given copies of. My complaint could of easily been handled if the salesperson would of took the time to return my calls and explain to me that my contract was cancelled ( which I was completely unaware of ) and not part of my vehicle coverage. This was clearly a misunderstanding by both parties.

Sincerely,