Legacy Nissan

Review: On November **, 2014 I leased a 2015 Nissan Rogue from this dealer. I left my 2012 Honda Pilot at the dealership where they stated they would return to Honda. It has been over 2 months and the Honda has not been returned. I have contacted Legacy Nissan and have gone to the dealership in person to no avail. Each time I call, I get a different response. On February *, 2015 A[redacted] stated that the vehicle was returned to [redacted]. I contacted [redacted] and gave them the VIN #. The car was not returned at this location. I am getting charged penalty fees from Honda and receiving phone calls and collection letters in the mail. I want to know WHERE IS THE VEHICLE? They should also pay for all the late fees I have incurred due to their lateness in returning the car.Desired Settlement: Return the Honda vehicle immediately and pay for the Honda fees. I need proof that this was done.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had a Nissan rouge and was constantly being called about upgrading my lease early. My wife and I had a new baby and wanted to consider getting a bigger car but it wasn't really an urgent matter. We went and looked at the pathfinder and decided we would take it if the dealership agreed to assume all responsibility of the rouge we were trading in which included 6-7 payments. I also told them I did not want to receive a bill for any damages or excess wear and tear on the car which they assured me and put it in writing on the sales agreement. The sales person Jason Yarde actually wrote on the papers that legacy would purchase and own my vehicle. The manager or finance manager at the time because the place has had a high turnover. It came down to Jason actually coming to my home to sign paperwork because I had been hospitalized and unable to come down to the dealership to sign the papers. Five months down the road I receive a bill from Nissan which I bring directly down to Jason and his finance Manager Ross assure me they will handle the problem. It is now 7 months later they have not taken care of the problem do not return my phone calls and the bill is in collections. This is ruing my credit and the amount of time and effort I have put into this to try and get it resolved. I have been down to the dealership at least 4-5 times since april when I leased the new car.Desired Settlement: I want this bill fixed and I want the credit reporting to be fixed.

Business

Response:

THIS CASE WS TAKEN CARE OF. OUR CHECK#: [redacted] SENT TO [redacted] IN THE AMOUNT OF 1163.97.YESTERDAY.[redacted] TRACKING NUMBER [redacted]

Review: I bought a 2010 Infiniti G37x Sedan from legacy on July [redacted] 2015. During this time I wasn't offered an extended warranty for this car and they assigned a basic powertrain warranty. When I brought my car into servicing the technician found an issue with my car and they asked if I had warranty. I had no idea I even had the basic warranty so when service called sales to find out if I had a warranty they said yes I did but when we called the company that issued the warranty they said I wasn't covered for what needed to be done with my car. so I went to sales and asked can I purchase the proper extend warranty that covered everything, they said okay and it took them 3 hours to finally get to paying attention to me because they were busy with "customers", now I felt like they didn't care I was there and ignored me for new customers. thats issue 1. issue 2 was when they finally acknowledge me and started to process the extended warranty they told me I had to pay an additional $600 dollars, I said okay and gave them my card. I was told it would take 30 days for the new warranty to take effect, this was 10/**/15. 30 days from that is 11/**/15. I took my car in to services and fix the lingering problem on 11/**/15. when the service personal called the warranty company on 11/**/15 they said they still see me as bronze[Basic coverage] now I was confused at this time because I payed additional money and they are telling me my coverage was not upgraded. I immediately drove 25 miles to the service department to find out what happened, when I got there they took 2 hours just to acknowledge me again. when they finally got to me they told me legacy messed up and they would have to resend the paperwork because they never sent it. now the guy told me he would call me back tomorrow which was tuesday, he never called. when I try calling they transfer me to the finical guy that was taking care of the warrant issue and he was not answering. Wednesday AGAIN I had to go in because I wasn't getting them over the phone.. 25 miles again one way just to find out now they have to take a couple of days he will call me MONDAY 11/**/15. I'm immediately PISSED off, mind you my car is sitting in the service center and I'm driving around a loaner. this is beyond BS its their fault and I shouldn't have to be calling and running in and wasting my time just to be treated like my money wasn't good enough because I always had to wait he's in the process of signing a new deal. LEGACY NISSAN should pay for my car to be fixed and wait for the warranty company to pay them back the money because at the end of the day yes I have a loner car but I want my car back fixed, I'm tired of running back and forth with legacy Nissan and its bs towards current customers.Desired Settlement: I WANT LEGACY NISSAN TO FIX MY CAR AND WAIT FOR THE WARRANTY COMPANY TO PAY THEM BACK AS THIS SITUATION IS LEGACY'S FAULT

Business

Response:

please contact this customer. his problem has been resolved and he has also sent a "thank you" text to our General manager which I have forwarded to [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My boyfriend and I are dissatisfied with sales practice and service received at Legacy Nissan, Westbury. We came to recognize this dealership by an online add that stated, “No credit, no problem”. My boyfriend had communicated with Sherin T[redacted], sales associate, online and made an appointment to visit the showroom. On February *, 2016, we met with Sherin and looked at a few models. After test driving a Rogue, we opted to move forward with this purchase. We explained to Sherin that we both a negative credit history but we were looking to put down a 3k down payment but we had to wait another week for the funds to be available. Sherin reassured us that they would do everything they could to make it work.

We were in the showroom for a total of 7hrs while we waited for her to process our paperwork and speak with her Finance associate – this was not a pleasant experience. Sherin advised that if we could put at least $100 down, they would hold the vehicle. We again explained that we wanted to put down a down payment but needed to wait the following week (this was repeated several times throughout our visit). During this time, she was running back and forth between the finance guy and handling her other responsibilities. Sherin advised she was working for us to leave the showroom with a car without a down payment – we were thrilled at this point and figured it was worth the wait. We were finally escorted into his office. After running some figures, it turned out the monthly payment was too high and we would not be able to get the vehicle. On our way out, we stopped by Sherin to thank her. The finance guy approached us and said, “wait, I know you guys need a car. I have a pre-owned vehicle that might work for you; give me a few minutes.

A little while later, Sherine approached us and offered a 2010 Audi A4. The car was beautiful but had high mileage (70k). This was not what we were looking for as we had explained prior that we had children and were looking for an SUV and safety and room was a priority. Sherin did not know any of the features on this car and struggled with our questions. She also advised that the Audi was a Japanese care but it’s a German car. She stated the car had a 4yr warranty and free oil changes and would be detailed prior to pick-up. In desperation, we opted to move forward with the vehicle. We went back into his office. Then finance guy (which I believe his name was Mike) was very quick with the paperwork. After we filled out all necessary information and he gave us a final quote, we moved forward with the purchase. After signing all the paperwork, he put it away and advised us that we could pick up the vehicle when we returned with the money – this was not what we were informed by Sherin. We did not receive any copies of this paperwork and walked out of the showroom with no car.

On February **, 2016, I called Sherin and advised that I was ready to make the down payment for the car. Sherin took my credit card info over the phone and we were charged $3200.00. That evening, we went to Nissan to pick up the car – this visit lasted 3hrs. We noticed right away the car was not detailed but this was the least of our problems. We met with Sherin and she brought us one key. I asked for the 2nd key (spare) and she advised that the car did not come with a 2nd key. I explained that we were not informed of this and would require a 2nd key as a safety precaution – I do not want to be out with my kids have trouble with the key and not have spare, furthermore, the replacement of this key and programming to the car is costly. Sherin advised that we could purchase the key through them at cost. This pushed us over the edge – we don’t have paperwork, we don’t have the car and they are asking us to pay for a spare key that should come with the car? Sherin left and returned with her manager Dan. After I expressed my dissatisfaction with the overall ordeal and misinformation from Sherin (while Sherin was present) he began to negotiate the purchase of a new key – this was not feasible. I advised that we no longer wanted the car and wanted to cancel the transaction. He stated that we had signed paperwork and could not cancel. I explained that I did not receive any paperwork, I didn’t have the car and I would place a stop-payment for the $3200. After an intense conversation, we were escorted back to Mike’s office (the finance guy) where Tommy the General Manager was also present. We went over the entire ordeal and expressed how Sherine misinformed us and the issue with the key. Tommy stated that if the key was the issue, they would order the key for us. Once it arrived, they would give us loaner and take the Audy to have the key programmed. Dissatisfied, we advised that we no longer wanted the car as it has taken 4hrs to come to a resolution. Tommy advised that if we kept the car, they would also cover our first car payment of $282.86. After another lengthy discussion, we agreed to move forward with their offer. Tommy wrote down on our paperwork what was offered and we left the showroom with the car.

Three weeks later, I received my first bill from Ally Financial. We did not hear from Nissan nor did we receive any confirmation of the first payment being made. My boyfriend called Nissan and after getting the run around, they scheduled to pick up the car but nobody had any knowledge of the first payment. We had a loaner car for roughly a week. When my boyfriend picked up the car, they told him that they would only be giving him the key and he would have to have to program himself – this was not the deal. After further discussing, they told him if he pays for it, Nissan would reimburse him – again not what was discussed. He spoke with the service Manager and again was informed of the same information. We reached out multiple times to speak with Tommy and he has not returned any of our calls. My boyfriend spoke with Sherin and she advised him that they mailed a check to us for the first payment – we never received it and had to make the first payment to prevent missing the first payment or our credit being affected since we are trying to reestablish it.

We are requesting what was promised to us, a check for the first car payment of $282.86 and the key to be programmed to the car. If this is not done as it stated on our invoice, I will contact the bank to place a stop payment and pursue legal action.Desired Settlement: We are requesting what was promised to us and noted on our invoice:

1. Check for the first car payment of $282.86

2. Key to be programmed to the car and paid by Nissan

Business

Response:

OUR CHECK [redacted] IN THE AMOUNT OF 282.86 IS BEING MAILED TO THE CUSTOMER TODAY

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The check is one part of my full complaint and has yet to be received as Sharine advised it was mailed out over 2 weeks ago. I was promised the key would be replaced and programmed to the car. The gave us a loaner for 1 week and returned the car with a key not programmed - what was the point of taking the car for a week? What use is the key without it being programmed. We have reached our breaking point. I called Nissan yesterday and spoke to Mike in Finance since you did not have the courtesy to reach out to me to discuss my complaint and have responded back without taking the customer's experience into consideration. He pulled up my file and said he would talk to Tommy the GM. He called me back this morning while at work. I called him back 2 times today and my BF called him once and still no call back or follow up. The lack of communication your business provides is an embarrassment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

THE CHECK WAS NOT CUST WHEN SHERIN FIRST SAID IT WAS.IT WAS MAILED TO THE CUSTOMER FRIDAY, MARCH [redacted]. AS FOR THE KEY, THE SECOND KEY WAS GIVEN TO THE CUSTOMER BY THE SERVICE DEPT ON MARCH * , 2016 AND WAS TOLD SHE NEEDS TO GO TO AUDI TO GET IT PROGRAMMED. PRIVACY ISSUE THAT AUDI WILL NOT CODE IT WITHOUT HER. THAT WAS TAKEN CARE OF ON OUR REPAIR ORDER# [redacted]

Review: RETURNED A LEASED VEHICLE FEBUARY 2014 SIX MONTHS EARLIER UNDER A NISSAN EARLY RETURN PROGRAM,WAS TOLD BY SALESMAN THAT LEGACY NISSAN WOULD PICK UP REMAINING 6 PAYMENTS AS LONG AS A NEW VEHICLE WAS BOUGHT OR LEASED,I EXPLAINED TO THE SALESMAN THAT THE VEHICLE I WAS RETURNING WAS A VEHICLE I LEASED FOR MY DAUGHTER WHILE SHE WAS ATTENDING COLLEGE NOW THAT SHE WAS DONE WITH SCHOOL AND WAS GETTING MARRIED SHE WANTED TO LEASE THIS NEW VEHICLE IN HER NAME WHICH THE SALESPERSON SAID WOULD BE NO PROBLEM SO WE LEASED A 2014 NISSAN ROGUE FROM THE DEALERSHIP WITH THE PROMISE IN WRITING THAT LEGACY NISSAN WOULD TAKE CARE OF THE 6 REMAINING PAYMENTS ON MY TURNED IN 09 ALT IMA,PAYMENT AMOUNT WAS 210.00 PER MONTH TIMES 6 = 1260.00 AS TO THIS DATE 8/**/14 THERE IS STILL A BALANCE OF 630.00 WHICH I AM RECIEVING CALLS FROM COLLECTION AGENCY,AFTER NUMEROUS OF CALLS LEGACY AGREES THEY OWE THE MONEY BUT HAS YET TO PAY OFF THE EXISTING BAL. OF 630.00 TO NISSAN ACCEPTANCE LEASING CORP.Desired Settlement: PAY OFF YOUR OBLIGATION TO THIS CONTRACT

Business

Response:

lOOKING AT THE CUSTOMERS BUYERS ORDER, WE AGREED TO MAKE 3 PAYMENTS OF 210.00 (WHICH WE DID) AND THE 3 REMAINING PAYMENTS WERE SUPPOSE TO BE WAIVED BY NISSAN DUE TO A PULL AHEAD PROGRAM THEY HAD RUNNING.

THE DEALERSHIP WILL BE CONTACTING NISSAN ON THE CUSTOMERS BEHALF TO SEE WHAT WENT WRONG.

Review: negotiated deal stated customer owes 0 on returning Sentra. Sentra was turned in for new lease of a rougue., and those costs were calculated into the rogue lease payments. We received a bill from NMAC for $1634.37 the dealer says they are not responsible. Went to the dealer and showed them their Vehicle Purchase Agreement. Last I heard from them is that it is in their legal department.. We took the lease on 3/**/14. They continue to ignore this complaint. Have spoken with [redacted] the [redacted] who has continued to say for the past 6 weeks that they are working on it and that he will get backn to me. I call him almost daily, because the dealership says he will call me back with an update in a few hours. I am always waiting for the call. I did speak with [redacted] today and he says it is in their legal department. Previously the matter was in their accounting department and had been discussed with the [redacted]. I have not broughght suit. So if it is in their legal department there must be a reason. The Legacy purchase agreement was altered by the dealer afeter we signed the agreement. Perhaps that is why?Desired Settlement: I want the dealer to pay NMAC and a written apology

Business

Response:

This check has been sent directly to the customers bank on June [redacted] 2014 Via federal express- tracking number [redacted]

Our check number is [redacted] in the amount of 1634.37.

if you need anything else please let me know.

###-###-####

Review: I bought a car on 08/**/13. They issued me temporary registration for the car which expired on 10/**/13. They DID NOT send in the paper to the DMV until 10/**/13, 3 days after the expiration date. Now I received a $50 ticket for improper registration. Besides from this, they NEVER call back. We were trying buy the car with cash and they took 2 weeks to get the car and when the car arrived it was not what we ordered!! They did add on the details which were supposed to be there but dealing with them is just a horrible experience.Desired Settlement: I would like them to reimburse me for the $50 ticket.

Business

Response:

THE CUSTOMER WAS CALLED NUMEROUS TIMES REGARDING A PROBLEM WITH HER REGISTRATION PAPERS. THE PAPERWORK WAS SENT TO DMV WITHIN THE DMV GUIDE LINES AND REJECTED DUE TO AN ERROR ON THE PAPERWORK. wE GOT HER AN ADDITIONAL TEMPORARY REGISTRATION FROM THE DMV WHICH SHE ALREADY HAS. WE ALSO TOOK THE TICKET FROM HER AND ARE PAYING IT AT NO EXPENSE TO HER. THE CAR HAS SINCE BEEN REGISTERED. WE ARE JUST WAITING FOR THE PERMANENT REGISTRATION TO COME BACK FROM DMV

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They did pay for the ticket but that did not call me multiple times to let me know of the expiration. Either way, I am happy with the resolution.

Sincerely,

Review: I bought a 2014 nissan sentra on march**. At the time of purchase I agreed to an extended service contract (ESC). I was also signed up for a"5 year tire and wheel protection plan" and I say "signed up" because I knew nothing about it til I got the invoice for the car a week later. I canceled these contracts on April *.the value of the ESC was $1500 and the value of the 5yr tire and wheel protection plan was $2000...thus I am owed $3500. I have been on the phone pretty much every week with [redacted] the [redacted] I dealt with when I bought the car. He told me everything was taken care of and I would see the subtraction of these costs reflected on my statement (payoff balance). I checked the balance regularly and nothing changed.Long story made shorter on Monday June [redacted] I received a check from Legacy for $1629.38. I don't know if that is the first or final installment but I suspect that that's all there is. This is $1870.62 short of what I am owed. I have tried repeatedly to speak to [redacted] but he doesn't pick up or return callsDesired Settlement: I demand $1870.62 I am owed either in the form of a check or an adjustment to my account

Business

Response:

THE CHECK THE CUSTOMER IF REFERRING TO IS FOR THE CANCELLATION OF HIS SERVICE CONTRACT PLUS SALES TAX.THE TIRE AND WHELL WARRANTY HAS NOT BEEN CANCELLED BECAUSE THE CUSTOMER MUST COME INTO THE DEALERSHIP AND FILL OUT AND SIGN A WARRANTY CANCELLATION FORM FOR THE TIRE AND WHEEL. THE WARRANTY COMPANY WILL NOT CANCEL ANY CONTRACTS WITHOUT IT.PLEASE TELL THE CUSTOMER TO COME TO THE DEALERSHIP AND PROCESS CANCELLATION FORM WITH MIKE R[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Note; I accept the business's response with qualifications. I went to legacy today and saw [redacted] as instructed. He claims he has submitted and resubmitted the cancellation request form yet it appears to hit a wall in accounting. While he appears to be making an effort in good faith I do not want to close this complaint until I re-cieve compensation for the full value of the original contract (#[redacted]) which is $2000 plus sales tax. I would like to reiterate that I knew nothing about this contract until I got the invoice for the car a week later. Obviously this will not be resolved in six days and I expect it may take the whole month of July for them to cut me a check. So how do I proceed from here? Thank you and your cooperation in this matter is very much appreciated. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I took delivery on a 2014 sentra on march [redacted]. I unknowingly signed for a 5yr tire and wheel protection plan (#[redacted])...I say unknowingly because I knew nothing about it til I got the invoice a week later. I requested a cancellation and refund on April *. I requested info/update may **...the [redacted] said he must have "misplaced" it and filed it again. I was told repeatedly by the [redacted] (I had been on the phone with him pretty much once a week in may & june) that it was "done" and that I would see the cost subtracted from the payoff balance on my statement from Nissan Finance Corp. This is a continuation of a previous complaint (#[redacted])...it was obviously a mistake on my part to close it and I will not close this until the full amount ($2000 plus sales tax) is refunded to me. This has gone on for an unconscionably long time and I am fed up already. I want legacy nissan to acknowledge that they DO actually owe me this money

Business

Response:

THIS CUSTOMER HAS ALREADY BEEN GIVEN HIS REFUND FOR THE EXTENDED WARRANTY THAT HE PURCHASED. OUR CHECK #[redacted] FOR $1629.38 DATED 6/**/15.WE HAVE SENT THE CANCELLATION FOR THE TIRE AND WHEEL WARRANTY TO THE COMPANY ITSELF AND ARE JUST WAITING FOR THEM TO REFUND US THE MONEY.

Review: I sold my vehicle to this dealership on February *, 2014. I received written confirmation of the amount I would by compensated, and told I would get my check by mail no later than Tuesday February **, 2014. After several attempts to dodge my inquiry into the delay my contact at the dealership began completely ignoring my attempts at contact. It has now been well over a month, I have not been compensated, which has not prevented this business from listing my car as "for sale" on their website.Desired Settlement: I need full compensation, a formal apology, and a note on their profile warning future customers of their unethical business practices.

Business

Response:

this check was written to the customer on february [redacted] in the amount of 821.44 check#: [redacted]. I will get confirmation of the address it was seent to

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

[Your Answer Here]

I have an email from March [redacted], stating that you had just then cut the check do to a fictions issue with my bank. So was the check written, mailed, cancelled, never delivered, then re written almost a month later, for the first (second?) time, re-mailed, and once again not delivered? Show at least a shred of integrity and don't make up nonsense excuses, send the check and apologize.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have the check in my hand. Our bookeeeper has been trying to contact this customer for weeks and he has not responded to any calls.

I just called him myself and he did not pick up the call again. I have left a message that if he does not get back to me today at ###-###-#### then I will be sending out the check, certified mail, to his address of: [redacted].

Review: I recently purchased an 09 Nissan maxima. The dealer and I agreed to a selling price of around 16,272.I put 9000 dollars down and I financed the difference. Immediately there was problems with the car with steering controls and the wheel alignment. They fixed those issues but later when I had the lease checked by accountant. I was informed that on one paper they agreed upon price is 16272 and on another paper 19,272 We tried contacting legacy twice but never received a response. Please help me. I simply want to pay the price we agreed upon.Desired Settlement: I will like to pay the agreed upon price and be reimbursed for the difference.

Business

Response:

we have reviewed the consumer's complaint and because the vehicle was purchased by two persons and only [redacted] complained, we had some difficulty finding the file; hence the delay in our response.The consumer complains that though h agreed to pay $19272 for the used vehicle he has some undescribed and not produced "paper" tthat states the vehicle price was 16272.A review of the enclosed Bill of Sale reveals that thw vehicle price was 16272 but he also purchased additional items, services and vehicle accessories: Warranty, pre paid maintenance, theft deter Protection, Tire and Wheel, sales tax, [redacted] fees results in a total vehicle cost of $25098.00I have faxed a copy of the bill of sale, and the financial menu to Revdex.com showing verifications.As noted, all the consumer's complained about mechanical issues with his vehicle have been satisfied at no charge to him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My name is [redacted] I am writing due to that I have purchased a car from Legacy Infiniti dealer pre-owned no more then 2 months ago and have been dealing with issue that I was told would be taken care of by your [redacted] and the issues have yet been taken care of. I contact the office and I am always directed else where and not taken care of I have been to the dealership due to [redacted] telling me to come and when I show he is not there or sends me to some one who can not answer my questions or help me I have been there more then 3 times driving from jersey and have not gotten any of my problems taken care of. I was giving the vehicle with no key to the wheel locks which when I got a flat had to pay for a tow tuck cause I could not remove the tires then had to pay to remove the key forcefully and cause damage to the rims on my car paying $200 just to remove the keys and was told by [redacted] the [redacted] that I will be rein burst on the the tow and the tire key removal and have yet to receive a response sense. when I call to leave messages he does not answer or picks up and hangs up the phone. I have brought to his attention the knocking noise the engine makes and oil spill and when asked to make a service appointment was told not necessary.Desired Settlement: I just want to receive my refund which I was told by [redacted] and to get my vehicle to serviced before anything else goes wrong.

Business

Response:

we are cutting a check to [redacted] today for 570.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am writing in response to the complaint I had filed against Legacy infinti. I have yet to receive any payment from legacy. It has been 6 days and no response from them at all.

Business

Response:

check number [redacted] was cut feb [redacted] for 570.00 and mailed to him at [redacted].

Review: I came in at the end of my lease of a 2012 Nissan Sentra to purchase the vehicle.

After urging me to rethink this as a poor decision I test drove the new 2015 Sentra but was not impressed.

They finally conceded but refused full payment, I was basically forced to finance the balance.

My Lease Agreement had a buyout price of $12,112.70 with a $300Purchase option fee.

I was told there were other fees but they could not tell me what they were.

They then returned with a tentative deal (pending my credit) with no downpayment.

When I saw their financial officer to sign the papers, I was offered an extended warranty which I refused.

When I got home and reviewed my papers I noted that the buyout price listed was $14,112.70!

I called the next day and the financial person, Steve C[redacted], was very helpful in finding and correcting the error.

Or so I thought. When I went in to sign the new agreement, I noticed that there was still a $700 charge in addiriong to document fee and registration fee (car is already registered). Steve said I already agreed to that amount, not true, and he would give me a one year Tire and Rim Protection Plan to compensate me. I did not want this plan and he basically told me that he is giving it to me since they will not remove the $700. I asked him if I had three days to cancel this agreement he said obsolutely.

I then called him two days later to cancel the entire deal, he was not there but a co-worker said that there is no such three day cool off period for car sales. I email Steve to see if he can remove the $700 charge, no response.

I called Nissan Motor Acceptance Corp, who is financing the purchase, they couldn't help and recommend I take it with Consumer Affairs or Revdex.com. So here I am.

Aside from being kept at the store for over four hours unnecessarily and getting misinformation at every step, I feel that insistence that I agreed to charges that have never been explained and then given a protection plan to justify that charge is unbecoming a Merchant with A+ rating. People need to be aware of these practices.

Perhaps they expect people to just accept what they put down on their contracts.

At one point, out of frustration on their side, the manager told me, "we make money selling new cars, not used."

Understandable, but it does not excuse their actions.

Thank youDesired Settlement: I would like the $700 refunded.

Business

Response:

WE WILL BE CUTTING HIM A REFUND CHECK TODAY FOR 700.00Randi R[redacted]