Legacy Nissan

[redacted] HAS BEEN IN OUR DEALERSHIP AND HAS RE SIGNED A NEW CONTRACT.HE IS ALL GOOD TO GO.PLEASE CONFIRM WITH THE CUSTOMER

here is the back up for case#: [redacted] The customer was well aware of the charges as you will see by the email exchanges between the customer and our cashier.He also sent us an authorization to charge his credit card.Let me know if you need anything else.Randi R[redacted]Legacy Nissansee...

attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Note; I accept the business's response with qualifications. I went to legacy today and saw [redacted] as instructed. He claims he has submitted and resubmitted the cancellation request form yet it appears to hit a wall in accounting. While he appears to be making an effort in good faith I do not want to close this complaint until I re-cieve compensation for the full value of the original contract (#[redacted]) which is $2000 plus sales tax. I would like to reiterate that I knew nothing about this contract until I got the invoice for the car a week later. Obviously this will not be resolved in six days and I expect it may take the whole month of July for them to cut me a check. So how do I proceed from here? Thank you and your cooperation in this matter is very much appreciated.   [redacted]   [redacted]

THE GENERAL MANAGER, THOMAS C[redacted], HAS BEEN IN TOUCH DIRECTLY WITH THE CUSTOMER TO RESOLVE HER ISSUES

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

WE ARE REFUNDING THE CUSTOMER 1 HOUR LABOR.A CHECK FOR 115.00 CHECK# [redacted] HAS BEEN CUT BACK TO THE CUSTOMER

the forms were mailed to the customer last week

the part is beng shipped to the customer today. Bod d[redacted] will email her a [redacted] tracking number so she can track the package

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The forms I received, signed, and sent back were for a warranty company that differed from the Security Plus warranty that was "sold" to me. I went to the dealership and met with Scott C[redacted]. I signed forms with him for the Security Plus Nissan warranty. Now I am awaiting payment. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

THIS CASE WS TAKEN CARE OF. OUR CHECK#: [redacted] SENT TO [redacted] IN THE AMOUNT OF 1163.97.YESTERDAY.[redacted] TRACKING NUMBER [redacted] Randi R[redacted]

THE CHECK HAS BEEN MAILED OUT TO [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:...


 
Hi,I am writing to you to mention that I received your email showing me that Legacy Nissan will mail me a check for$115.00. That same day I spoke to [redacted] the [redacted]. He called me and stated that he does not know how his boss got involved but a check was cut for $115.00 and will be mailed out. He stated that he saw the check written. It's been days and no check has come. I saw that they told you it was being sent and a check No. was show. I do not know or understand why this is going on. Thank You [redacted]
[redacted]

the customer has been contacted and we will be replacing the tires

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I just spoke to [redacted] at [redacted] and there IS a balance of $3499.40 on the Nissan Rogue Account.  Per [redacted], Legacy Nissan purchased this vehicle at Residual Value and not the Gross Value.  Per [redacted] the deal was enter as a pull ahead lease deal and they waived 3 payments remaining leaving a balance of $3499.40.  The deal I made with Legacy was supposed to be for purchase of the vehicle with zero balance to me otherwise, I was leaving with my Rogue and would have kept it as I only had 8 payments left.  Per [redacted] at [redacted] on April **, she spoke with [redacted] at Legacy Nissan and explained everything to her and told her that they only purchased the vehicle and Residual and not Gross value.  Per [redacted] at [redacted] the General Manager asked that the balance of $3499.40 be waived and [redacted] at [redacted] told her NO that this could not be done.  Legacy Nissan purchased the vehicle at the incorrect amount leaving a balance of $3499.40 still open on the account as of today May **, 2015, so the car has not been paid off in full as per the dealer's response.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I took delivery on a 2014 sentra on march [redacted]. I unknowingly signed for a 5yr tire and wheel protection plan (#[redacted])...I say unknowingly because I knew nothing about it til I got the invoice a week later. I requested a cancellation and refund on April *. I requested info/update may **...the [redacted] said he must have "misplaced" it and filed it again. I was told repeatedly by the [redacted] (I had been on the phone with him pretty much once a week in may & june) that it was "done" and that I would see the cost subtracted from the payoff balance on my statement from Nissan Finance Corp. This is a continuation of a previous complaint (#[redacted])...it was obviously a mistake on my part to close it and I will not close this until the full amount ($2000 plus sales tax) is refunded to me. This has gone on for an unconscionably long time and I am fed up already.  I want legacy nissan to acknowledge that they DO actually owe me this money
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I AM NOT SURE WHY THIS CUSTOMER THINKS THERE IS A BALANCE ON THE CAR SHE TRADED INTO US.THE CAR HAS BEEN PAID OFF IN FULL TO [redacted]. WE ARE IN POSSESSION OF THE TITLE FROM [redacted] SO THAT WE CAN SELL THE CAR.MAYBE SHE HAS ANOTHER [redacted] LOAN FOR A DIFFERENT CAR?IF NEEDED I HAVE THE TITLE AND BILL OF SALE...

FROM NISSAN SHOWING PAID IN FULL AS OF MAY [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of yet, I have not...

received a check or refund from the business which has been repeatedly promised to me. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

CUSTOMER WILL BE RECEIVING A REFUND OF $681.10.  OUR CHECK NUMBER IS [redacted]