Thank you for making us aware of the problems you are presently experiencing with your vehicleWe were unaware of these problems until the receipt of this Revdex.com complaint per the Sales Manager where your vehicle was purchased several months agoYou have a great warranty on your vehicle, and as
a result, if your vehicle had been serviced by us when your mechanical problems arose, we feel that these problems, most probably, would have already resolved (the possible repairs/identification as to the problems associated with your vehicle), on your higher mileage, used vehicle, by your 24,mile/24,month warrantyOur customers who have this warranty are very pleased with the repairs that it covers as wellPlease contact the Product Specialist from whom your purchased your vehicle, *** ***, who is waiting for your phone call, and he is aware that you should be calling himHe will make arrangements with you to put you into a loaner vehicle, and you will need to leave your vehicle with us for a few days so that we can have it properly evaluated as to what may be wrong, so that those issued can be professionally addressed.We truly value all of our customers, and the customer experience/satisfaction is of utmost importance to our dealershipWhen we are made aware of the problems a customer may be experiencing, we will always do our best to assist the customer by addressing their specific situation
Manager MrF* has called/talked to Ms*** this date, August 3, He had indicated to Ms*** that we are going to send a tow truck to pick up her vehicle (because she indicates that she is afraid to drive it)We are going to have the vehicle taken to a certified repair facility to determine what issues the vehicle is experiencing, so that a decision can be made by McCluskey Chevrolet as to the scope of the needed repairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Attached is a picture of the mailing received earlier this weekAs you can see, it is clearly from McCluskey ChevroletThe addressee is clearly *** ***Therefore, it is difficult to believe that I am not in your database, as you claimNo matter who is sending them, YOUR name (McCluskey Chevrolet) is on itYou seem to take no responsibility for your own mailings and advertisementsIt is your responsibility to make the mailings stopPlease do so immediately.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Our Service Manager has been communicating with this customerOnce we were made aware of the problem/issues, we have taken steps to have them addressed and resolved. If we cannot get his current system in working order to his satisfaction (we are waiting for the Manager of the company that
installed it to return the week of 11-9-for inter-action with him regarding this issue, and on behalf of the customer), then we will replace the radio with a new version.We apologize for any inconvenience on the part of the customer, and are working diligently to resolve the problem
Approximately year ago, we diagnosed the *** vehicle, and the customer chose not to have the work performedTherefore, the customer has been driving this vehicle, since that diagnosis by our GM certified technician's, with their vehicle mis-firingWithin the last week, the customer came
back into our dealership/service department, and because of them not addressing the mis-fire issue approximately year ago, further damage has been done as a result of this neglect, and the vehicle now has other issues associated with this condition/lack of attention/repair(s)At the last visit to our service department (again, within the last week), by the customer, the work was denied by the customerAny fees paid by the customer up to this point, was for past work performed on the vehicle as well as diagnostic fees
McCluskey Chevrolet has refunded Mr***'s $deposit, which was given to us by Mr*** with a gift cardSince a gift card as a down payment is a little out of the ordinary for our dealership, we had to wait until the next day for our administrative personnel (who had already left for the
day), to be on site to advise us as to how to refund the $deposit to this customer
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is not true at allI was never aware of her going in, she told the sales person that I MAY consign, and when she did call me I told her absolutely notAll of this was done WITHOUT PERMISSION
Regards,
*** ***
The customer(s) have visited our dealership today and re-signed paperwork for their vehicle loan, allowing them to stay in the vehicle that they originally purchased from us recently. McCluskey Chevrolet is the entity that provides the vehicle, and has no control whatsoever over the
stipulations to the loan that any lender requires in order to fund/finalize a vehicle loanOur role is to provide the product (the vehicle), collect information from the customer(s) via a credit application, and then submit that information over to our large lender base for the best rate/term/approval - on behalf of the customerWhen any customer is searching for a vehicle loan, credit has to be collected, submitted and presented to lenders in an effort to get the best rate, term, and ultimate approval for the customerShopping for a vehicle in this regard does not greatly impact a person's credit score, as lenders understand that during this shopping process, there will oftentimes be multiple submissions, again, in an effort to obtain the best rate/term/approval for a customerAll of McCluskey Chevrolet's sales professionals are extensively trained on the process of working towards a sale, including what type(s) of income can/cannot be used/credited to a person/party's credit application that will be submitted to lendersThey realize that a person/party's income, that is not actually on the loan itself, regardless of whether or not they are in the same household or not, cannot be used/factored in In order for someone else's income (regardless of their relationship to the buyer, or co-buyer), to be considered by a lender, they would need to complete a credit application as well, and agree to be a part of the purchase contractThe fact that Ms*** was using and including her spouse's income, who was not on the original loan, was an unknown factor to the Product Specialist she worked withMs*** assumed that she could include her spouse's income because it was "household" income, when in fact, without him on the loan, it could not be utilizedWhen the lender asked for the "proof" of the income "claimed" (which is usual and customary at any dealership, with not every potential customer, but most), that is when it was determined that Ms*** had indeed used her household income on the credit application, and of course, was when the original lender determined there was a potential problem because the original approval was based upon this total income, which erroneously includedIt appears that this situation has been remedied - by McCluskey Chevrolet working with our large lender base to secure the loan, (with the correct income reflected), and the vehicle for the parties involvedWe appreciate the opportunity to be of service to Ms*** and her family members, and apologize for the inconvenience they have experienced as a result of this particular situation
*** *** Product Specialist, *** ***r, who assisted him with the purchase of his vehicle, sent him communication on July 29, (as evidenced in our digital customer file of all correspondence), and states:"You can go to a Honda dealership and have the key cut, but they (the Honda
dealership), has to send us an invoice for the key and then we'll send them a purchase order." Therefore, if *** *** would be so kind as to do this, as noted above, we will happily take care of his key issue
We have reviewed Ms***'s complaint(s), and wanted to let her know that as she has indicated here, her lender would not allow the cost of GAP insurance coverage to be included in her loan/financing packageThis decision was not a McCluskey decision, but a lender decision, of which we had/have
no control as to what they will/will not approve. At that time, and based upon her desire to have this coverage, her Business Manager (Finance Manager with whom she signed her paperwork), advised her that the cost, should she wish to write a check at that time, would be $for this coverageShe did not write a check at that time for this coverageOnce this occurred, the lender no longer allows "products" - such as this GAP coverage to be "added" to a loan, since the loan has already been finalizedShe states that she was advised to check with her individual insurance carrier to possibly purchase GAP coverageInsurance companies vary, some do, and some do not provide this type of coverageObviously, from her complaint here, her insurance carrier does not provide this coverageAs simply a suggestion to Ms***, she may want to consider changing her insurance carrier from the standpoint of securing this coverage, from a carrier that provides suchFor example, McCluskey Chevrolet has it's own in-house, full service, *** *** ***I contacted staff myself today to find out that if, after the sale itself, GAP insurance could be purchased? The answer was "yes." We would be happy to provide Ms***'s information to one of our licensed agent's for contact to discuss this issue further if she desires, and again, it simply being presented as a possible solution to the GAP insurance she's expressed an interest in.McCluskey Chevrolet sincerely apologizes for any inconvenience to Ms*** with regards to the memorandum title that she indicates was sent to the wrong addressJust like any person, or business, mistakes happen, and it appears that this was the case with Ms***'s titleAs indicated by Ms***, we have compensated her for the purchase of another memorandum title to get the matter resolvedI understand that Ms*** wished to speak with a Manager about this oversight on our part, but at times it may be impossible for a particular Manager to meet with a customer based on their availability/workload/presence/, or simply the fact that they are with another guest - which is why this Manager had another member of our team assist Ms*** with this reimbursementWe truly value Ms***, and her present and future business, and again, sincerely apologize for an inconvenience that we may have caused for herWe want each and every one of our customers to have a great experience with us, and when we fall short, we always want to try to rectify the situationTo that end, once Ms*** lets me know that she has downloaded our McCluskey Mobile App to her smart phone, I will instruct our administrative staff to load her *** account with the sum of $that can be used in our service/parts/body shop/sales departments, with no expiration dateIf she refers others to us that wind up purchasing a vehicle, she would be credited with $in *** for each sale that she could use (if she wanted to), for a future down payment on a vehicle as wellService appointments and emergency roadside assistance/towing can also be utilized from this app. Please accept our apologies ***I'm excited to let you know that because of your experience, and with special permission from *** ***, we would be willing to allow you to use the $*** to go towards your purchase of a GAP policy with our in-house *** *** :) As stated, this is a one time event, and *** are not designated for usage with an insurance policy, and will not be offered to any other customer at this timePlease let us know if you'd like me to go this route ***We just want to show you how much we truly do care about you, and all of our customers!
While not resolved I've made the decision to repair my self
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The first problem that Mr*** identifies as a problem with his vehicle is currently being addressed by our Service Manager, and should be resolved shortly, at no cost to the customer.The second problem that Mr*** identifies as a problem is the brakesIn conducting our due diligence, we
find that Mr*** purchased his vehicle in January of with approximately 40,milesPer his last service visit (where miles are checked/referenced), the mileage is now approximately 51,milesAll of our used vehicles go through a point inspection prior to being offered for sale on our lot(s)This vehicle was no exception, and at the time this was performed, the brakes did not need replacedSince Mr*** has put an additional 11,miles on the vehicle since it's purchase, it seems he is finding himself in the position of now needing brakes on his vehicleThis is a maintenance related item with anyone that would purchase a used vehicle with miles such as indicated here
Customer picked up their vehicle on July 8, and called McCluskey Chevrolet's Body Shop on July with some concernsThe shop advised the customer to stop back in and we would address/investigate her concernsAt that time, the customer was notified that there might be some check-out fees
involved if it is determined that the issues are not related to the accident or repairsIf they are related, all check-out fees and repairs would be covered 100% by her insurance carrier, Allstate Insurance CompanyThe owner was advised that the first step was to diagnose the issues reportedThe second step would be to submit the findings to her insurance carrier and they determine/decide whether the issues are related to the accident the customer experiencedThese additional concern/issues are not authorized by McCluskey Chevrolet, but have to be authorized by her insurance carrierAll of this was explained in detail to *** ***Our Body Shop spoke with the customer on July 13th and advised her regarding the process that must be followed, as they had done the week prior with her as wellAs of July 13, 2015, *** *** has not scheduled an appointment to have these additional concerns/issues looked at in our shop, and no solution can be determined with regards to the issues/concerns since we do not know the source of the problem.On July 14, 2015, *** ***, the vehicle owner's father, stopped by our Body Shop to address/point out the concerns with regards to the vehicleThose concern/issues were:1) Rear cover hanging off quarter panel - McCluskey Chevrolet had just replaced this last week, and it appears the vehicle has already been hit againBody Shop Manager showed *** *** that impact and told him that the vehicle needed a new bumper coverThis vehicle would have never went out of our Body Shop in this condition, nor would *** *** have accepted the vehicle in this condition when it was picked upThis issues is not related to McCluskey Chevrolet's workmanship, or the original claim.2) Tire Pressure light is on dash - Right front wheel/tire has been hit and needs a new tire, wheel, wheel cover, and alignmentThis was all documented on the original Check-In-Sheet that the owner signed - again, not related to McCluskey Chevrolet or claim related.3) Key remote not working - needs a battery and re-programmedShe would need to go to the Service Department to address and confirm our preliminary findings, and this would be at the owner's expense, again, not related to McCluskey workmanship, nor claim related.*** *** agreed with the Body Shop Manager that none of their concerns/issues are related to the claim and that he would handle all of them himselfThese issues/concerns, in our opinion, should have never been reported to the Revdex.com, and McCluskey Chevrolet's Body Shop should be cleared from this report, as none of these issues/concerns initially reported were related to the claim itself, or McCluskey Chevrolet's workmanship
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
McCluskey Chevrolet apologizes for the inconvenience that *** *** has experienced, as described by him We make every effort to always ensure that our Product Specialists and staff are well trained in every aspect of a sale, but there are times when we fall short of this goal, just like
any person, or business does from time to timeWe will continue to have high standards in place for our current and future customers in hopes that we can avoid similar situations occurring with any of our future sales or service customers.It is my understanding that we have purchased the vehicle back from *** *** since the loan had already been funded by his lender, and *** *** no longer has possession of the vehicleMcCluskey Chevrolet truly and sincerely cares about its past, present and future customers - as well as their overall experience with our dealershipAgain, please accept our apologies on behalf of our dealership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I contacted McCluskey after they responded online to my complaint from the Revdex.com, I spoke with Brandt, the Business Manager, on Monday, 10-12-15, I explained to him all the issues that I have had with this vehicle since obtaining it from McCluskey, *** replied that he would send out a tow truck to pick the vehicle up(Which he did)I asked him about obtaining a loaner car, (which he promised that McCluskey would give me, in his response to my initial complaint)*** stated that he would not have any loaner cars in until Wednesday morning at the latest, 10-14-I contacted *** on 10-14-15, to inquire about the progress on my vehicle, *** stated that if there is any issues not covered by my warranty, (which is still a very limited warranty, and has received various customer complaints) that basically I would be back to square one again, and that the vehicle is still being looked atI again inquired about a loaner car, to which *** stated "we still don't have any loaner cars in, and if we get some in, we do not have any plates for them."The repair shop that McCluskey sent my vehicle to, contacted me, and stated their findings on the vehicle, a knock sensor stored, valve sensors may need adjusting, a possible bad sensor and harness, etcStill all things related to the engine. The repair shop recommended that I take it back to the original repair shop that fixed my car on 9-29-(Which did major engine repairs.).I contacted McCluskey today 10/16/15, *** was off today, so, I was directed to *** (I had to leave a message) (and he never returned my call)I would just like to have this matter resolved, and to be placed in a vehicle that doesn't stay in a repair shop, more than I can drive it(Since McCluskey still holds the title to this vehicle)
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]finally after extreme calling and staying on top of tgis bunch the car was paid offstill believe it be be against the law fir them to collect $$$ after the fact will advise mary not to pay and seek legal consul if they try to collect on their mistakri would never recommend this dealership to anyonehorribke customer service and unprofessional employeesmy complaint redolvebut think a young attorney has a class action field day with these people
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for making us aware of the problems you are presently experiencing with your vehicleWe were unaware of these problems until the receipt of this Revdex.com complaint per the Sales Manager where your vehicle was purchased several months agoYou have a great warranty on your vehicle, and as
a result, if your vehicle had been serviced by us when your mechanical problems arose, we feel that these problems, most probably, would have already resolved (the possible repairs/identification as to the problems associated with your vehicle), on your higher mileage, used vehicle, by your 24,mile/24,month warrantyOur customers who have this warranty are very pleased with the repairs that it covers as wellPlease contact the Product Specialist from whom your purchased your vehicle, *** ***, who is waiting for your phone call, and he is aware that you should be calling himHe will make arrangements with you to put you into a loaner vehicle, and you will need to leave your vehicle with us for a few days so that we can have it properly evaluated as to what may be wrong, so that those issued can be professionally addressed.We truly value all of our customers, and the customer experience/satisfaction is of utmost importance to our dealershipWhen we are made aware of the problems a customer may be experiencing, we will always do our best to assist the customer by addressing their specific situation
Manager MrF
* has called/talked to Ms*** this date, August 3, He had indicated to Ms*** that we are going to send a tow truck to pick up her vehicle (because she indicates that she is afraid to drive it)We are going to have the vehicle taken to a certified repair facility to determine what issues the vehicle is experiencing, so that a decision can be made by McCluskey Chevrolet as to the scope of the needed repairs
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Attached is a picture of the mailing received earlier this weekAs you can see, it is clearly from McCluskey ChevroletThe addressee is clearly *** ***Therefore, it is difficult to believe that I am not in your database, as you claimNo matter who is sending them, YOUR name (McCluskey Chevrolet) is on itYou seem to take no responsibility for your own mailings and advertisementsIt is your responsibility to make the mailings stopPlease do so immediately.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Our Service Manager has been communicating with this customerOnce we were made aware of the problem/issues, we have taken steps to have them addressed and resolved. If we cannot get his current system in working order to his satisfaction (we are waiting for the Manager of the company that
installed it to return the week of 11-9-for inter-action with him regarding this issue, and on behalf of the customer), then we will replace the radio with a new version.We apologize for any inconvenience on the part of the customer, and are working diligently to resolve the problem
Approximately year ago, we diagnosed the *** vehicle, and the customer chose not to have the work performedTherefore, the customer has been driving this vehicle, since that diagnosis by our GM certified technician's, with their vehicle mis-firingWithin the last week, the customer came
back into our dealership/service department, and because of them not addressing the mis-fire issue approximately year ago, further damage has been done as a result of this neglect, and the vehicle now has other issues associated with this condition/lack of attention/repair(s)At the last visit to our service department (again, within the last week), by the customer, the work was denied by the customerAny fees paid by the customer up to this point, was for past work performed on the vehicle as well as diagnostic fees
McCluskey Chevrolet has refunded Mr***'s $deposit, which was given to us by Mr*** with a gift cardSince a gift card as a down payment is a little out of the ordinary for our dealership, we had to wait until the next day for our administrative personnel (who had already left for the
day), to be on site to advise us as to how to refund the $deposit to this customer
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is not true at allI was never aware of her going in, she told the sales person that I MAY consign, and when she did call me I told her absolutely notAll of this was done WITHOUT PERMISSION
Regards,
*** ***
The customer(s) have visited our dealership today and re-signed paperwork for their vehicle loan, allowing them to stay in the vehicle that they originally purchased from us recently. McCluskey Chevrolet is the entity that provides the vehicle, and has no control whatsoever over the
stipulations to the loan that any lender requires in order to fund/finalize a vehicle loanOur role is to provide the product (the vehicle), collect information from the customer(s) via a credit application, and then submit that information over to our large lender base for the best rate/term/approval - on behalf of the customerWhen any customer is searching for a vehicle loan, credit has to be collected, submitted and presented to lenders in an effort to get the best rate, term, and ultimate approval for the customerShopping for a vehicle in this regard does not greatly impact a person's credit score, as lenders understand that during this shopping process, there will oftentimes be multiple submissions, again, in an effort to obtain the best rate/term/approval for a customerAll of McCluskey Chevrolet's sales professionals are extensively trained on the process of working towards a sale, including what type(s) of income can/cannot be used/credited to a person/party's credit application that will be submitted to lendersThey realize that a person/party's income, that is not actually on the loan itself, regardless of whether or not they are in the same household or not, cannot be used/factored in In order for someone else's income (regardless of their relationship to the buyer, or co-buyer), to be considered by a lender, they would need to complete a credit application as well, and agree to be a part of the purchase contractThe fact that Ms*** was using and including her spouse's income, who was not on the original loan, was an unknown factor to the Product Specialist she worked withMs*** assumed that she could include her spouse's income because it was "household" income, when in fact, without him on the loan, it could not be utilizedWhen the lender asked for the "proof" of the income "claimed" (which is usual and customary at any dealership, with not every potential customer, but most), that is when it was determined that Ms*** had indeed used her household income on the credit application, and of course, was when the original lender determined there was a potential problem because the original approval was based upon this total income, which erroneously includedIt appears that this situation has been remedied - by McCluskey Chevrolet working with our large lender base to secure the loan, (with the correct income reflected), and the vehicle for the parties involvedWe appreciate the opportunity to be of service to Ms*** and her family members, and apologize for the inconvenience they have experienced as a result of this particular situation
*** *** Product Specialist, *** ***r, who assisted him with the purchase of his vehicle, sent him communication on July 29, (as evidenced in our digital customer file of all correspondence), and states:"You can go to a Honda dealership and have the key cut, but they (the Honda
dealership), has to send us an invoice for the key and then we'll send them a purchase order." Therefore, if *** *** would be so kind as to do this, as noted above, we will happily take care of his key issue
We have reviewed Ms***'s complaint(s), and wanted to let her know that as she has indicated here, her lender would not allow the cost of GAP insurance coverage to be included in her loan/financing packageThis decision was not a McCluskey decision, but a lender decision, of which we had/have
no control as to what they will/will not approve. At that time, and based upon her desire to have this coverage, her Business Manager (Finance Manager with whom she signed her paperwork), advised her that the cost, should she wish to write a check at that time, would be $for this coverageShe did not write a check at that time for this coverageOnce this occurred, the lender no longer allows "products" - such as this GAP coverage to be "added" to a loan, since the loan has already been finalizedShe states that she was advised to check with her individual insurance carrier to possibly purchase GAP coverageInsurance companies vary, some do, and some do not provide this type of coverageObviously, from her complaint here, her insurance carrier does not provide this coverageAs simply a suggestion to Ms***, she may want to consider changing her insurance carrier from the standpoint of securing this coverage, from a carrier that provides suchFor example, McCluskey Chevrolet has it's own in-house, full service, *** *** ***I contacted staff myself today to find out that if, after the sale itself, GAP insurance could be purchased? The answer was "yes." We would be happy to provide Ms***'s information to one of our licensed agent's for contact to discuss this issue further if she desires, and again, it simply being presented as a possible solution to the GAP insurance she's expressed an interest in.McCluskey Chevrolet sincerely apologizes for any inconvenience to Ms*** with regards to the memorandum title that she indicates was sent to the wrong addressJust like any person, or business, mistakes happen, and it appears that this was the case with Ms***'s titleAs indicated by Ms***, we have compensated her for the purchase of another memorandum title to get the matter resolvedI understand that Ms*** wished to speak with a Manager about this oversight on our part, but at times it may be impossible for a particular Manager to meet with a customer based on their availability/workload/presence/, or simply the fact that they are with another guest - which is why this Manager had another member of our team assist Ms*** with this reimbursementWe truly value Ms***, and her present and future business, and again, sincerely apologize for an inconvenience that we may have caused for herWe want each and every one of our customers to have a great experience with us, and when we fall short, we always want to try to rectify the situationTo that end, once Ms*** lets me know that she has downloaded our McCluskey Mobile App to her smart phone, I will instruct our administrative staff to load her *** account with the sum of $that can be used in our service/parts/body shop/sales departments, with no expiration dateIf she refers others to us that wind up purchasing a vehicle, she would be credited with $in *** for each sale that she could use (if she wanted to), for a future down payment on a vehicle as wellService appointments and emergency roadside assistance/towing can also be utilized from this app. Please accept our apologies ***I'm excited to let you know that because of your experience, and with special permission from *** ***, we would be willing to allow you to use the $*** to go towards your purchase of a GAP policy with our in-house *** *** :) As stated, this is a one time event, and *** are not designated for usage with an insurance policy, and will not be offered to any other customer at this timePlease let us know if you'd like me to go this route ***We just want to show you how much we truly do care about you, and all of our customers!
While not resolved I've made the decision to repair my self
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The first problem that Mr*** identifies as a problem with his vehicle is currently being addressed by our Service Manager, and should be resolved shortly, at no cost to the customer.The second problem that Mr*** identifies as a problem is the brakesIn conducting our due diligence, we
find that Mr*** purchased his vehicle in January of with approximately 40,milesPer his last service visit (where miles are checked/referenced), the mileage is now approximately 51,milesAll of our used vehicles go through a point inspection prior to being offered for sale on our lot(s)This vehicle was no exception, and at the time this was performed, the brakes did not need replacedSince Mr*** has put an additional 11,miles on the vehicle since it's purchase, it seems he is finding himself in the position of now needing brakes on his vehicleThis is a maintenance related item with anyone that would purchase a used vehicle with miles such as indicated here
Customer picked up their vehicle on July 8, and called McCluskey Chevrolet's Body Shop on July with some concernsThe shop advised the customer to stop back in and we would address/investigate her concernsAt that time, the customer was notified that there might be some check-out fees
involved if it is determined that the issues are not related to the accident or repairsIf they are related, all check-out fees and repairs would be covered 100% by her insurance carrier, Allstate Insurance CompanyThe owner was advised that the first step was to diagnose the issues reportedThe second step would be to submit the findings to her insurance carrier and they determine/decide whether the issues are related to the accident the customer experiencedThese additional concern/issues are not authorized by McCluskey Chevrolet, but have to be authorized by her insurance carrierAll of this was explained in detail to *** ***Our Body Shop spoke with the customer on July 13th and advised her regarding the process that must be followed, as they had done the week prior with her as wellAs of July 13, 2015, *** *** has not scheduled an appointment to have these additional concerns/issues looked at in our shop, and no solution can be determined with regards to the issues/concerns since we do not know the source of the problem.On July 14, 2015, *** ***, the vehicle owner's father, stopped by our Body Shop to address/point out the concerns with regards to the vehicleThose concern/issues were:1) Rear cover hanging off quarter panel - McCluskey Chevrolet had just replaced this last week, and it appears the vehicle has already been hit againBody Shop Manager showed *** *** that impact and told him that the vehicle needed a new bumper coverThis vehicle would have never went out of our Body Shop in this condition, nor would *** *** have accepted the vehicle in this condition when it was picked upThis issues is not related to McCluskey Chevrolet's workmanship, or the original claim.2) Tire Pressure light is on dash - Right front wheel/tire has been hit and needs a new tire, wheel, wheel cover, and alignmentThis was all documented on the original Check-In-Sheet that the owner signed - again, not related to McCluskey Chevrolet or claim related.3) Key remote not working - needs a battery and re-programmedShe would need to go to the Service Department to address and confirm our preliminary findings, and this would be at the owner's expense, again, not related to McCluskey workmanship, nor claim related.*** *** agreed with the Body Shop Manager that none of their concerns/issues are related to the claim and that he would handle all of them himselfThese issues/concerns, in our opinion, should have never been reported to the Revdex.com, and McCluskey Chevrolet's Body Shop should be cleared from this report, as none of these issues/concerns initially reported were related to the claim itself, or McCluskey Chevrolet's workmanship
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
McCluskey Chevrolet apologizes for the inconvenience that *** *** has experienced, as described by him We make every effort to always ensure that our Product Specialists and staff are well trained in every aspect of a sale, but there are times when we fall short of this goal, just like
any person, or business does from time to timeWe will continue to have high standards in place for our current and future customers in hopes that we can avoid similar situations occurring with any of our future sales or service customers.It is my understanding that we have purchased the vehicle back from *** *** since the loan had already been funded by his lender, and *** *** no longer has possession of the vehicleMcCluskey Chevrolet truly and sincerely cares about its past, present and future customers - as well as their overall experience with our dealershipAgain, please accept our apologies on behalf of our dealership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I contacted McCluskey after they responded online to my complaint from the Revdex.com, I spoke with Brandt, the Business Manager, on Monday, 10-12-15, I explained to him all the issues that I have had with this vehicle since obtaining it from McCluskey, *** replied that he would send out a tow truck to pick the vehicle up(Which he did)I asked him about obtaining a loaner car, (which he promised that McCluskey would give me, in his response to my initial complaint)*** stated that he would not have any loaner cars in until Wednesday morning at the latest, 10-14-I contacted *** on 10-14-15, to inquire about the progress on my vehicle, *** stated that if there is any issues not covered by my warranty, (which is still a very limited warranty, and has received various customer complaints) that basically I would be back to square one again, and that the vehicle is still being looked atI again inquired about a loaner car, to which *** stated "we still don't have any loaner cars in, and if we get some in, we do not have any plates for them."The repair shop that McCluskey sent my vehicle to, contacted me, and stated their findings on the vehicle, a knock sensor stored, valve sensors may need adjusting, a possible bad sensor and harness, etcStill all things related to the engine. The repair shop recommended that I take it back to the original repair shop that fixed my car on 9-29-(Which did major engine repairs.).I contacted McCluskey today 10/16/15, *** was off today, so, I was directed to *** (I had to leave a message) (and he never returned my call)I would just like to have this matter resolved, and to be placed in a vehicle that doesn't stay in a repair shop, more than I can drive it(Since McCluskey still holds the title to this vehicle)
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]finally after extreme calling and staying on top of tgis bunch the car was paid offstill believe it be be against the law fir them to collect $$$ after the fact will advise mary not to pay and seek legal consul if they try to collect on their mistakri would never recommend this dealership to anyonehorribke customer service and unprofessional employeesmy complaint redolvebut think a young attorney has a class action field day with these people
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***