[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
McCluskey Chevrolet apologizes for any inconvenience that the customer has experienced recently with their service visitWe will perform the diagnostic referenced here at no charge to the customer, and will note the service file accordinglyPlease re-schedule your appointment with our service
department on an as needed basis to have any issues with your vehicle addressed, and again, for no charge for the diagnostic fee(s)
*** *** purchased a high mileage (141,miles), older vehicle (2005) from McCluskey Chevrolet "as is," with a sales price of approximately $3,We have listened to *** *** concerns, and have made some repairs to the vehicle (not mandatory that we did so based upon the miles/age of this
"as is" vehicle), with our internal costs thus far at approximately $1,200-1,As of today (10-27-15), *** *** vehicle is at our service department for the power door locks to be fixed/repaired (again, in an effort to appease the customer and her concerns)During this time, *** *** is in a loaner vehicle from our dealership, as we were concerned about her being without a vehicle during the time of this repairAfter this repair (which was not included in the dollar amount referenced above for the repairs thus far on this low sales price cost vehicle), we can not, and will not, continue to authorize any further repairs to this vehicleIf we continued making repairs to this vehicle, then the sales price of the vehicle would have been much higher than what *** *** paidIf this is not acceptable to *** ***, we are more than willing to return this vehicle to our inventory, and to void this purchaseWe feel that we have gone above and beyond with our willingness to address and repair the items that have been performed on behalf of *** *** and this vehicle
Ms*** purchased an older, high mileage vehicle "as is" at a very low priceMs*** signed all legal paperwork at the time of delivery regarding the vehicle was "as is" with no further items due from us at all. "As is" means that we are selling it at such a deeply discounted price
point, that it is then the customer's responsibility, and at their expense, to address any possible mechanical or other vehicle related issues at the time they leave our lot with the vehicleIf we were to address any/all repairs that an "as is" vehicle might need, then it would not be sold at the low price, but would be sold at a much higher price pointMany of our customers like to purchase low price, "as is" vehicles because they realize that they are getting a great deal on a vehicle that most probably will need some repairs and attention given to that particular vehicle. We are in the process, at the time of this response, of refunding this customer's money on this vehicle as per her request
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The power lock (passenger side rear) that I was told was repaired is still not in working orderI did mention it when I was speaking to the sales manager but we had other issues he was working on at the timeI also relayed to the prior sales rep that was helping me *** that it still did not workIf its not fixable then I could have been told that rather than them keeping my car for days and trying to lead me to believe it was repaired.
Regards,
*** ***
I just spoke with *** *** and gave her the choice of picking up her check at our dealership, or it being mailed to herShe indicated she would like it mailedI advised her that it would be mailed out today
McCluskey Chevrolet typically requires that a customer come in to one of our convenient locations to pick up/receive the Visa card(s) that are promised to a customer so that appropriate paperwork can be signed for, and given to our accounting department.Based on the distance that this customer
would need to travel in order to do this, we will be happy to mail the customer their Visa card(s)McCluskey Chevrolet is sending *** *** a total of $in Visa cards in an effort to compensate for the slightly less than half tank of gas that was in her vehicle at the time of delivery, and her inconvenienceWe appreciate and value *** *** business with McCluskey Chevrolet. We'd like to remind *** *** that if she refers anyone to McCluskey Chevrolet that purchases, she will receive a total of $(for each customer), in McCluskey Bucks, to use at McCluskey Chevrolet, in any of our departments
Prior to the customer's arrival, the vehicle that they were interested in was sold prior to them pulling on the lotMcCluskey Chevrolet apologizes that your Product Specialist was unable to contact you prior to your arrival to let you know this information, although we make every effort to do so as
a convenience for our customersThe customer's Product Specialist did work with our management team prior to Ms***'s visit to obtain her pre-approval status, and made her aware of the documentation that they would need to bring with themMs*** was shown several other alternative vehicles, at her time of arrival, that would/could work for her based upon the approval(s) we had in this regard, but a decision was made by Ms***, at that time, that they were not vehicles that she wished to pursueAt this time, I have been informed by our management team that we are still looking for a vehicle that will suit the customer's needs that would be similar to the one that was sold prior to their arrivalThe great news is that as a large volume dealer, we have hundreds of choices in our inventoryA dealership generally doesn't "hold" a vehicle for a customer until they arrive, unless there is a deposit (of at least $500), that is given in advance to the dealership, to hold the vehicleWe always happily refund a customer's deposit if they find that the vehicle wasn't what they were seeking at the time of their visit/test driveMr*** didn't lie to Ms***At the time the appointment was set up, the vehicle was still available for purchase - by any customerAs we already know, the vehicle was sold prior to their arrival as indicated here.McCluskey is going to mail Ms*** a Visa card to help offset the trip that was made to our dealership, and the gas she references was spent for the tripWe are still hopeful that we can locate a vehicle that will suit Ms***'s needs, which is what we are currently seeking for her
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will comply and sign this letter to have ALL of these inquiries removed from my credit reportI am still not ok with MY permission not being givenAt this point it is our word against your word, I just hope in the future you give a potential customer the courtesy of speaking with THEM not their family members when trying to sell a vehicleThis practice is totally unacceptable and quite ludicrous that I had to go as far as to get the Revdex.com involved before I could get any kind of response from anyone.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Mr***' loan, for his new vehicle purchased, did not fund from the/his lender until April 14, No dealership pays off a loan on a vehicle that is traded in until the new loan fundsSometimes customers decide to go ahead and make the monthly payment to the old lender (the vehicle they
traded in), if they are concerned about their payment being late, or if, perhaps, it is close to the due date. A payment doesn't show up on a credit report as being "late" until days PAST THE DUE DATE of when the payment dueFor example, if a payment was due on April 1st, any consumer would have until days later, before that "late" payment would show up on a credit bureau reportWe have also overnighted the pay off of your trade in to your older lender on April 19, 2017, and your old lender should have received the pay off by now, and this loan should be showing as paid offWe are sorry for any inconvenience that this may have caused Mr*** and his family
*** *** now has her vehicle back, and she has spoken with the Manager, *** *** about the overall complaint/situation. As promised, we have had her vehicle evaluated, and a condition of her limited warranty with us on her used, higher mileage vehicle, was that the warranty would remain in full force and effect, if we, the issuing/involved party, performed the evaluation and possible ensuing repairs (if covered under her 24,mile/month warranty)When *** *** was contacted by our repair facility, she admitted that she had taken her vehicle to another repair center prior to notification of the issues she was experiencingWe advised her that the issues she was experiencing with her vehicle were related to the work performed by that repair center, and therefore, she had to take her vehicle back to that repair facility for those issues.It was my understanding that *** *** understood,, when speaking with Sales Manager *** ***, why this was the appropriate course of action in this regard
The car was still acting the same way it did when I originally brought it in there were no changes it didn't get worse They told me the jerk was the coil pack , spark plugs , and wires and after they fixed it (supposedly) it is still jerking as the car takes off So they didn't fix the original problem it's still doing the same thing that it did when we brought it in so they took our $and didn't fix the original problem
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Like I said in the original complaint all we wanted was to keep the carMccluskey's sales team was able to get the problem fixed and we got to keep the carMy only problem now is that they should have told us all of this from the start and this wouldn't have been an issueI just feel that we were mislead in the beginning but after today we are satisified with the results and appreciate the sales team especially Preston for his workThanks *** ***.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I picked up the vehicle today and locks are not all repaired the passenger side rear door power lock doesn't work after I was assured they were all fixedWhen I purchased the van they all worked and that's all I'm asking for locks to all being in working order
Regards,
*** ***
Ms*** purchased a Nissan with over 135,miles at the time of purchaseOur point in that regard, is that as vehicles get older, and as miles accumulate on a vehicle, there will be repairs that are/will be needed on a vehicle, and those repairs are the owner's responsibility,
not the company from which the product (the vehicle was purchased)Ms*** did purchase an extended service contract, which assists any owner/customer with the "possibility" of the needed repair/item being covered under that policyTo that end, no extended service contract is all inclusive, and will/would cover anything from a bumper-to-bumper standpoint, like a new vehicle does for a certain time frame/mileage standpointBoth your Product Specialist that sold you the vehicle, as well as his Manager have attempted contact with you, and have not received a response from youManager MrHetzer has indicated that there are no safety issues that currently needs addressing with your vehicle, as any safety issues previously indicated as needing addressed, were addressed/fixed by Nissan (the manufacturer of your vehicle)Within your complaint, you indicate three (3) occasions of taking your vehicle in for servicing regarding issues, and you indicate that these items were fixed/addressedYou are now the owner of this vehicle, and any future repairs/maintenance that the vehicle requires, is your responsibilityAs you already know, you do have an extended service contract that MAY cover some of the future repairs on this vehicle, but that would be determined by the repair facility, at the time of your visit, by checking this aspect with your carrier (at the time of the mechanical issue), to determine whether or not it is a covered expenditureAs with all of our vehicles, the vehicle goes through a re-conditioning process, which includes a point inspectionWe cannot predict what issues a vehicle that is years old, with over 135,miles on it might possibly need in the future, but common sense tells us that there will be items that need to be addressed on such a vehicle as time moves forward, and again, those items that might/could crop up at that point, is the responsibility of that vehicle's new owner, with the thought in mind that no one can make a vehicle with over 135,perform, or look like, a new vehicle, and it is an unrealistic expectation
We have reviewed Mr***'s complaint and would first like to address the comment that he/they are uncomfortable with coming back to our dealership for any further work to be performed on the Ford Escape purchased from us that qualifies/qualified, for our free and exclusive LIFETIME
MECHANICAL PROTECTION - for the lifetime of his vehicle ownershipAs per our insurance carrier's policy, the oil changes/tire rotations would have to be performed at McCluskey Chevrolet (@ 5,mile intervals for used vehicles), in order for this coverage to remain in full force and effectWe hope that Mr*** realizes the value in this alone and will choose to get his vehicle serviced by us in exchange for this lifetime of coverage, by realizing that our ultimate goal is to make our customers comfortable, valued and happy with their overall experience - whether sales, service or body shop related.McCluskey Chevrolet addressed the customers concern with regard to the tail-gate that was out of alignment, and it has been repaired by our Body Shop, and according to this complaint, the customer was pleased with this work, and it has been satisfactorily resolvedIn addition, McCluskey Chevrolet will, as agreed, pay for the Ford Smart Key to be/that was programmed. All we need is a copy of the billing/receipt for this service, and we will happily reimburse Mr*** for this cost.All of our used vehicles go through a 27-point inspection, which includes an examination of the strutsIn review of the point inspection findings by our Service team who conducts such, the struts were not an area of concern, nor mentioned or recommended that they be addressed. I would be willing to consider some assistance to the customer in this regard, once we are provided with documentation from a reputable dealer indicating that this replacement is/was mandatory, thereby making the vehicle unsafe to drive.Mr*** purchased a used, Ford Escape with almost 40,milesMy point here is that it was not a "new" vehicle, therefore, there are going to be some items on a used vehicle that aren't perfect, such as the pin-striping Mr*** references. The Product Specialist indicates that the customer was told that we would "look" at the pin-striping and see what our specialist who performs this type of work thought about any work that might need to be performed in this regard Our specialist couldn't even find the area of concern on his own (it was so small it was not obvious to anyone at a glance), and it had to be pointed out to him by the Product Specialist who assisted Mr*** with his purchaseThe area of concern was extremely small, and the pin-striping specialist indicated that nothing could be done with such a small area short of entirely replacing the pin-striping and the adhesive matter on the vehicle itselfReplacement of the pin-stripping was never promised to Mr***, and we fulfilled our promise by having our specialist review the pin-striping - and again, something of this nature is to be expected on a used vehicleDuring the buying process, the customer indicated to his Product Specialist that although he knew it was a used vehicle, he wanted it to look like newThe Product Specialist, at that time, informed the customer that it wasn't possible to make a used vehicle new againMcCluskey Chevrolet prides itself on complete customer satisfaction, and day in and day out, we strive to address all concerns from our customers (or potential customers), with a satisfactory resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I brought issue of my brakes to there attention when I was in for my first oil change (5000) miles not the (11000) miles Mccluskey is telling you all When I went in it was on March 03,(miles) I had them check the brakes and the service manager that was on duty said that the rotors had a lot of rust on them and that the only way is to replace the brakes and rotorsSo to only have the car for miles even the service manager said it shouldn't have had that much rust on it for only milesSo why should I be responsible for the cost to replace both the brakes and rotors? I also found out that they had the car and hadn't done the inspection since October of That's about months the car set there they should've checked it right before they sold it to me
Regards,
*** *** **
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
McCluskey Chevrolet apologizes for any inconvenience that the customer has experienced recently with their service visitWe will perform the diagnostic referenced here at no charge to the customer, and will note the service file accordinglyPlease re-schedule your appointment with our service
department on an as needed basis to have any issues with your vehicle addressed, and again, for no charge for the diagnostic fee(s)
*** *** purchased a high mileage (141,miles), older vehicle (2005) from McCluskey Chevrolet "as is," with a sales price of approximately $3,We have listened to *** *** concerns, and have made some repairs to the vehicle (not mandatory that we did so based upon the miles/age of this
"as is" vehicle), with our internal costs thus far at approximately $1,200-1,As of today (10-27-15), *** *** vehicle is at our service department for the power door locks to be fixed/repaired (again, in an effort to appease the customer and her concerns)During this time, *** *** is in a loaner vehicle from our dealership, as we were concerned about her being without a vehicle during the time of this repairAfter this repair (which was not included in the dollar amount referenced above for the repairs thus far on this low sales price cost vehicle), we can not, and will not, continue to authorize any further repairs to this vehicleIf we continued making repairs to this vehicle, then the sales price of the vehicle would have been much higher than what *** *** paidIf this is not acceptable to *** ***, we are more than willing to return this vehicle to our inventory, and to void this purchaseWe feel that we have gone above and beyond with our willingness to address and repair the items that have been performed on behalf of *** *** and this vehicle
Ms*** purchased an older, high mileage vehicle "as is" at a very low priceMs*** signed all legal paperwork at the time of delivery regarding the vehicle was "as is" with no further items due from us at all. "As is" means that we are selling it at such a deeply discounted price
point, that it is then the customer's responsibility, and at their expense, to address any possible mechanical or other vehicle related issues at the time they leave our lot with the vehicleIf we were to address any/all repairs that an "as is" vehicle might need, then it would not be sold at the low price, but would be sold at a much higher price pointMany of our customers like to purchase low price, "as is" vehicles because they realize that they are getting a great deal on a vehicle that most probably will need some repairs and attention given to that particular vehicle. We are in the process, at the time of this response, of refunding this customer's money on this vehicle as per her request
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The power lock (passenger side rear) that I was told was repaired is still not in working orderI did mention it when I was speaking to the sales manager but we had other issues he was working on at the timeI also relayed to the prior sales rep that was helping me *** that it still did not workIf its not fixable then I could have been told that rather than them keeping my car for days and trying to lead me to believe it was repaired.
Regards,
*** ***
I just spoke with *** *** and gave her the choice of picking up her check at our dealership, or it being mailed to herShe indicated she would like it mailedI advised her that it would be mailed out today
McCluskey Chevrolet typically requires that a customer come in to one of our convenient locations to pick up/receive the Visa card(s) that are promised to a customer so that appropriate paperwork can be signed for, and given to our accounting department.Based on the distance that this customer
would need to travel in order to do this, we will be happy to mail the customer their Visa card(s)McCluskey Chevrolet is sending *** *** a total of $in Visa cards in an effort to compensate for the slightly less than half tank of gas that was in her vehicle at the time of delivery, and her inconvenienceWe appreciate and value *** *** business with McCluskey Chevrolet. We'd like to remind *** *** that if she refers anyone to McCluskey Chevrolet that purchases, she will receive a total of $(for each customer), in McCluskey Bucks, to use at McCluskey Chevrolet, in any of our departments
Prior to the customer's arrival, the vehicle that they were interested in was sold prior to them pulling on the lotMcCluskey Chevrolet apologizes that your Product Specialist was unable to contact you prior to your arrival to let you know this information, although we make every effort to do so as
a convenience for our customersThe customer's Product Specialist did work with our management team prior to Ms***'s visit to obtain her pre-approval status, and made her aware of the documentation that they would need to bring with themMs*** was shown several other alternative vehicles, at her time of arrival, that would/could work for her based upon the approval(s) we had in this regard, but a decision was made by Ms***, at that time, that they were not vehicles that she wished to pursueAt this time, I have been informed by our management team that we are still looking for a vehicle that will suit the customer's needs that would be similar to the one that was sold prior to their arrivalThe great news is that as a large volume dealer, we have hundreds of choices in our inventoryA dealership generally doesn't "hold" a vehicle for a customer until they arrive, unless there is a deposit (of at least $500), that is given in advance to the dealership, to hold the vehicleWe always happily refund a customer's deposit if they find that the vehicle wasn't what they were seeking at the time of their visit/test driveMr*** didn't lie to Ms***At the time the appointment was set up, the vehicle was still available for purchase - by any customerAs we already know, the vehicle was sold prior to their arrival as indicated here.McCluskey is going to mail Ms*** a Visa card to help offset the trip that was made to our dealership, and the gas she references was spent for the tripWe are still hopeful that we can locate a vehicle that will suit Ms***'s needs, which is what we are currently seeking for her
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will comply and sign this letter to have ALL of these inquiries removed from my credit reportI am still not ok with MY permission not being givenAt this point it is our word against your word, I just hope in the future you give a potential customer the courtesy of speaking with THEM not their family members when trying to sell a vehicleThis practice is totally unacceptable and quite ludicrous that I had to go as far as to get the Revdex.com involved before I could get any kind of response from anyone.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Mr***' loan, for his new vehicle purchased, did not fund from the/his lender until April 14, No dealership pays off a loan on a vehicle that is traded in until the new loan fundsSometimes customers decide to go ahead and make the monthly payment to the old lender (the vehicle they
traded in), if they are concerned about their payment being late, or if, perhaps, it is close to the due date. A payment doesn't show up on a credit report as being "late" until days PAST THE DUE DATE of when the payment dueFor example, if a payment was due on April 1st, any consumer would have until days later, before that "late" payment would show up on a credit bureau reportWe have also overnighted the pay off of your trade in to your older lender on April 19, 2017, and your old lender should have received the pay off by now, and this loan should be showing as paid offWe are sorry for any inconvenience that this may have caused Mr*** and his family
*** *** now has her vehicle back, and she has spoken with the Manager, *** *** about the overall complaint/situation. As promised, we have had her vehicle evaluated, and a condition of her limited warranty with us on her used, higher mileage vehicle, was that the warranty would remain in full force and effect, if we, the issuing/involved party, performed the evaluation and possible ensuing repairs (if covered under her 24,mile/month warranty)When *** *** was contacted by our repair facility, she admitted that she had taken her vehicle to another repair center prior to notification of the issues she was experiencingWe advised her that the issues she was experiencing with her vehicle were related to the work performed by that repair center, and therefore, she had to take her vehicle back to that repair facility for those issues.It was my understanding that *** *** understood,, when speaking with Sales Manager *** ***, why this was the appropriate course of action in this regard
The car was still acting the same way it did when I originally brought it in there were no changes it didn't get worse They told me the jerk was the coil pack , spark plugs , and wires and after they fixed it (supposedly) it is still jerking as the car takes off So they didn't fix the original problem it's still doing the same thing that it did when we brought it in so they took our $and didn't fix the original problem
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Like I said in the original complaint all we wanted was to keep the carMccluskey's sales team was able to get the problem fixed and we got to keep the carMy only problem now is that they should have told us all of this from the start and this wouldn't have been an issueI just feel that we were mislead in the beginning but after today we are satisified with the results and appreciate the sales team especially Preston for his workThanks *** ***.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I picked up the vehicle today and locks are not all repaired the passenger side rear door power lock doesn't work after I was assured they were all fixedWhen I purchased the van they all worked and that's all I'm asking for locks to all being in working order
Regards,
*** ***
Ms*** purchased a Nissan with over 135,miles at the time of purchaseOur point in that regard, is that as vehicles get older, and as miles accumulate on a vehicle, there will be repairs that are/will be needed on a vehicle, and those repairs are the owner's responsibility,
not the company from which the product (the vehicle was purchased)Ms*** did purchase an extended service contract, which assists any owner/customer with the "possibility" of the needed repair/item being covered under that policyTo that end, no extended service contract is all inclusive, and will/would cover anything from a bumper-to-bumper standpoint, like a new vehicle does for a certain time frame/mileage standpointBoth your Product Specialist that sold you the vehicle, as well as his Manager have attempted contact with you, and have not received a response from youManager MrHetzer has indicated that there are no safety issues that currently needs addressing with your vehicle, as any safety issues previously indicated as needing addressed, were addressed/fixed by Nissan (the manufacturer of your vehicle)Within your complaint, you indicate three (3) occasions of taking your vehicle in for servicing regarding issues, and you indicate that these items were fixed/addressedYou are now the owner of this vehicle, and any future repairs/maintenance that the vehicle requires, is your responsibilityAs you already know, you do have an extended service contract that MAY cover some of the future repairs on this vehicle, but that would be determined by the repair facility, at the time of your visit, by checking this aspect with your carrier (at the time of the mechanical issue), to determine whether or not it is a covered expenditureAs with all of our vehicles, the vehicle goes through a re-conditioning process, which includes a point inspectionWe cannot predict what issues a vehicle that is years old, with over 135,miles on it might possibly need in the future, but common sense tells us that there will be items that need to be addressed on such a vehicle as time moves forward, and again, those items that might/could crop up at that point, is the responsibility of that vehicle's new owner, with the thought in mind that no one can make a vehicle with over 135,perform, or look like, a new vehicle, and it is an unrealistic expectation
We have reviewed Mr***'s complaint and would first like to address the comment that he/they are uncomfortable with coming back to our dealership for any further work to be performed on the Ford Escape purchased from us that qualifies/qualified, for our free and exclusive LIFETIME
MECHANICAL PROTECTION - for the lifetime of his vehicle ownershipAs per our insurance carrier's policy, the oil changes/tire rotations would have to be performed at McCluskey Chevrolet (@ 5,mile intervals for used vehicles), in order for this coverage to remain in full force and effectWe hope that Mr*** realizes the value in this alone and will choose to get his vehicle serviced by us in exchange for this lifetime of coverage, by realizing that our ultimate goal is to make our customers comfortable, valued and happy with their overall experience - whether sales, service or body shop related.McCluskey Chevrolet addressed the customers concern with regard to the tail-gate that was out of alignment, and it has been repaired by our Body Shop, and according to this complaint, the customer was pleased with this work, and it has been satisfactorily resolvedIn addition, McCluskey Chevrolet will, as agreed, pay for the Ford Smart Key to be/that was programmed. All we need is a copy of the billing/receipt for this service, and we will happily reimburse Mr*** for this cost.All of our used vehicles go through a 27-point inspection, which includes an examination of the strutsIn review of the point inspection findings by our Service team who conducts such, the struts were not an area of concern, nor mentioned or recommended that they be addressed. I would be willing to consider some assistance to the customer in this regard, once we are provided with documentation from a reputable dealer indicating that this replacement is/was mandatory, thereby making the vehicle unsafe to drive.Mr*** purchased a used, Ford Escape with almost 40,milesMy point here is that it was not a "new" vehicle, therefore, there are going to be some items on a used vehicle that aren't perfect, such as the pin-striping Mr*** references. The Product Specialist indicates that the customer was told that we would "look" at the pin-striping and see what our specialist who performs this type of work thought about any work that might need to be performed in this regard Our specialist couldn't even find the area of concern on his own (it was so small it was not obvious to anyone at a glance), and it had to be pointed out to him by the Product Specialist who assisted Mr*** with his purchaseThe area of concern was extremely small, and the pin-striping specialist indicated that nothing could be done with such a small area short of entirely replacing the pin-striping and the adhesive matter on the vehicle itselfReplacement of the pin-stripping was never promised to Mr***, and we fulfilled our promise by having our specialist review the pin-striping - and again, something of this nature is to be expected on a used vehicleDuring the buying process, the customer indicated to his Product Specialist that although he knew it was a used vehicle, he wanted it to look like newThe Product Specialist, at that time, informed the customer that it wasn't possible to make a used vehicle new againMcCluskey Chevrolet prides itself on complete customer satisfaction, and day in and day out, we strive to address all concerns from our customers (or potential customers), with a satisfactory resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I brought issue of my brakes to there attention when I was in for my first oil change (5000) miles not the (11000) miles Mccluskey is telling you all When I went in it was on March 03,(miles) I had them check the brakes and the service manager that was on duty said that the rotors had a lot of rust on them and that the only way is to replace the brakes and rotorsSo to only have the car for miles even the service manager said it shouldn't have had that much rust on it for only milesSo why should I be responsible for the cost to replace both the brakes and rotors? I also found out that they had the car and hadn't done the inspection since October of That's about months the car set there they should've checked it right before they sold it to me
Regards,
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