McCluskey Sales Manager, *** ***, has been trying to speak with Mr*** prior to our responsePlease have Mr*** contact Mr*** at his direct dial number of ***.Thank you
McCluskey Chevrolet sincerely apologizes to Ms*** with regards to her attempts to find out the status of her Kings Island passesMs*** did/does qualify for the free season passes for the seasonShe did comply with the conditions of receiving the season passes award from us, since
she purchased a vehicle after she submitted the necessary criteria to McCluskey ChevroletAt this time, we do not have the season passes for Kings Island in our possession, as they have not yet been issued to usI am going to email Ms*** a letter from McCluskey Chevrolet attesting to the fact that she is entitled to these passes for her peace of mind, until they are received by us from Kings IslandI am also going to personally follow up with Ms*** as soon as these passes are received, so we can make arrangements for her to pick them up, and to start enjoying the upcoming summer at Kings Island - compliments of McCluskey Chevrolet!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
When a customer purchases a vehicle with approximately 130,miles, it is to be expected as time moves forward, that there will be mechanical issues that will need to be addressed, and that the owner of that vehicle will be responsible for future repairs as they occur, as is and
customary with any vehicle selling entityKaren S*** did reach out to the customer, listened to her concerns, and set an appointment for her to come in to our dealership to explore possible options regarding another vehicle/loan since the customer indicated that she no longer wants to drive the vehicle and feels it was unsafeAgain, it is the responsibility of the owner to repair any issues that her vehicle might be experiencing, not McCluskeyAt the time of her visit, we were unable to secure the financing for Ms*** that she desired, and she was made aware, at that time, of whyLenders determine whether or not they will grant a loan, not McCluskey, so her "desired settlement" of "being in a different car" will only work IF a lender is willing to grant the loanWe will not be making a refund of the vehicle, because as previously stated, Ms*** and her lender are now the owners of the vehicleYou are correct, a non-management employee (such as your Product Specialist, MrB***, does not have the authority to approve repairs/expenses on a vehicle, that is determined by managementI have been informed this date, by Manager MrF* that we have tried to assist Ms***, by offering to split the bill on the repairs, but Ms*** wants McCluskey to absorb all costs associated with repairsMcCluskey does not have to offer to pay for any repairs on this year old, high mileage vehicle, but we did so simply as a measure of customer goodwillMcCluskey's generous offer of paying for 1/of the repair bill(s) still stands, but we will not continue, in the future, to pay for any future repairs for this vehicle that Ms*** owns
McCluskey Chevrolet did run credit on Ms***Ms*** sent her daughter to our dealership, (name not referenced for privacy reasons), with a trade in vehicle that had been previously purchased from usThe goal of the visit that day was to explore the option of possibly
trading that vehicle in and perhaps obtaining another vehicleMs***'s daughter's credit information was collected, and while Ms***'s daughter was sitting with our Product Specialist who was assisting her, it was indicated that Ms***'s credit information would also be needed in order to ensure the best success for an approval in this regardMs.***'s daughter called her on the phone, letting her know the nature of why she was calling, (she was needed as a co-signor), and Ms*** willingly provided all information on that phone call to her daughter, who in turn relayed to the Product Specialist, on a line by line basis (we have her income that she provided, address, employer information, contact information, etc)Ms*** was aware of the purpose of her daughter's call, and why her daughter was at our dealershipObviously, an approval cannot be obtained from a lender without credit being pulled for a potential customerAfter this credit application information was secured by us, given to us by both parties, we went about the process for all of our customers - to seek the best rate/terms for a loan based upon a vehicle of interest, and based upon the information provided to our lender(s)Once the information was turned over to a desk manager for this task, (obtaining the approval(s), the daughter then informed the Product Specialist that her Mom (Ms***), didn't want her credit run through multiple lenders. This information was given to the Product Specialist AFTER this process had already been started (submissions to varied lenders in an effort to get best approval for the customer(s)Ms*** indicates that her credit was damagedTo that end, Transunion indicates, "If you're shopping for a loan and concerned about harm to your score, know that multiple loan inquiries within a few weeks are usually treated as a single inquiry to minimize impact." The rejection letters Ms*** indicates that she is receiving would fall under this category of being treated as a single inquiry, not individual pulls that would individually continue to drop her credit scoreAlthough we acted in good faith with Ms*** and her daughter in our attempt to assist them with their trade in/best rate and term on a new vehicle, and with Ms*** aware of why she was providing her credit information to us via the telephone call with her daughter, we would be willing to make an attempt to have these inquiries deleted from her credit fileShe will need to provide a letter to McCluskey Chevrolet, in writing, as to why she wants this removedThere are certain steps that must be followed, as dictated by the credit bureau(s) themselves for this considerationI will personally send Ms*** an email (on file at our dealership), addressing this and what she needs to send in this regardOur original intent is to always assist our customers, to be transparent in all regards, and to provide a great experience for all our customers
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I called today, July 17, and left a message for herThank you for helping me resolve this serious matter Revdex.com
Regards,
*** ***
Although *** *** purchased her used, Jeep Wrangler from us approximately months ago, and we have/had no legal liability to make any further/future repairs to her vehicle, we want to prove to *** *** how much McCluskey Chevrolet truly appreciates her continued business over the years at
McCluskey Chevrolet. Therefore, we are willing to assist *** *** with the problems she describes she is experiencing with leakage problems on this vehicleAs such, we ask that *** *** contact us to arrange for a convenient day/time for her to bring her vehicle into our Kings Auto Mall location for a thorough investigation of the source of the problem so that it may be remedied for herComplete customer satisfaction in every regard is always our goal here at McCluskey!*** *** should contact *** ***, Manager, at *** or ***
McCluskey sincerely apologizes for this oversight on our part, and it is not a common occurrence at our dealershipThe Manager that pulled your credit was under the assumption that he had permission to process the app, and that a signed credit application had been completed by the customer allowing
us to do so, which was not the caseAlthough we cannot eliminate what has already occurred, we can offer Ms*** the service of expunging those entries from her credit file with Transunion & EquifaxThis process would require some participation from Ms***, and would take a few weeks to complete from an Equifax/Transunion standpointMs***, in her Revdex.com response, can let us know if she'd like to go in this direction, and if so, we will reach out to her to get this implementedAgain, we sincerely apologize for not being more thorough in this regard, and this is a rare occurrence on our end
Revdex.com:I would have had no problem paying the fee to program my fob! My problem was is that I had to go there multiple *** just for them to fix it and then leave my car days for it to get fixed (inconvenient for just a key fob).
Thanks for having this matter taken care of!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The key fob was purchased with a one year warranty; I returned the device to the dealership within the one year warranty period but was charged $by the dealership to reprogram the deviceI do not understand the business' position, are they offering to refund me for both devices which would be a total of @ $or just $ 139.50?
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
McCluskey Chevrolet charges for the services it renders, just like any other dealership (or business) doesWe can find no record of a purchase from McCluskey Chevrolet to double check and see if she had any type of key warranty on the vehicleSince the money MsNelson paid for the programming of her key fob is such an issue with MsNelson, I am going to go ahead, only as a measure of customer goodwill, and send MsNelson $in Visa cards which should bring this concern/matter to a close
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** *** has no customer files within our data base at McCluskey Chevrolet - I have double checked*** *** has no customer files within our service department's computer programs/customer files, we have double checked that as wellI have reached out to the vendor we use for mailings for
our company, and they have indicated that although his name was not showing up for a mail piece to go to, that company has went ahead and removed his address for future mailingsI would like to point out that if *** *** has ever purchased a GM product in his past, that perhaps General Motors mails items out to past customers, and there are many companies that capture (from public records), information about vehicles/their owner for mailing purposes as well (such as extended warranty offers, etc), and this is not coming directly from McCluskey ChevroletIn the event this is the case, I am providing the GM Chevy Customer Assistance Center Hotline of *** *** *** so they can be contacted by *** *** to ask that he be removed from their mailings if he so desires.We make every effort to honor any customer's request with regards to being taken off any mailing list that we may generateWe apologize for any inconvenience that this may have caused *** ***, and again, have ensured that he is no longer in our data base/mailing system
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. After sending the company a picture of the mailing of my name/address, which it previously denied having in its database, the company did not respondI am still awaiting a responseI also would like to know what the company will be doing in the future to amend its marketing practicesA person should not have to resort to the Revdex.com to be removed from a mailing list.
Regards,
*** ***
McCluskey Chevrolet understands Mr***' frustration with the delay in paying off his trade in, but as is and customary at any reputable dealership, a trade in is not paid off by McCluskey Chevrolet until the funding for the new vehicle purchased by the customer has occurred. Mr
***' funding was just recently finalized (6-25-15), on his new vehicle purchase, therefore, we have started our process of paying off his trade in and securing his memorandum title for registration/tag purposesWe have spoken with the Product Specialist who worked with Mr***' on his purchase, and he has indicated that he indicated to the customer that the trade in would be paid off 2-days AFTER the funding had taken place on the new vehicle he purchased. McCluskey Chevrolet apologizes for any inconvenience or misunderstand that the customer may have had in this regard
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not reject the whole responseI agree to the payment on the smart key and will supply said receipt of payment from *** ***We have written in paper 'pen stripes touched up'Yes, I'm fully aware myself and my wife purchased a 'used' and not a 'new' vehicleYes, I had also discussed previously with the Product Specialist that the vehicle can not be 'made new again'This item is contractual and is merely cosmetic which shouldn't take long to repairIf it takes coming back in there to show McCluskey Chevrolet the 'popping' in the front passenger side quick strut assembly then I will take that actionHowever, if they are going to just send it to a Ford dealership I would prefer to go straight to the sourceNo, I did not go to a dealership to have it repairedI went to a car repair shop that I have worked with several timesThey did not do the work based on product availabilityI can go back to *** *** again this week if you would like them to give a full analysisIt seems with this particular item as identified by the repair shop that it should be covered by the Lifetime Mechanical ProtectionIf it is covered, this issue may be quickly resolved. I would like to add two thingsOne, it is Mr*** and it is written right on the complaint AND the paperworkI find it completely disrespectful to misspell my name more than five times throughout your responseTwo, I had no major issues with the Product Specialist until the paperwork was signed and promised items were unresolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. McCluskey Chevrolet was well aware that I paid with a cashiers checkThe check originally tried to go through on 1/Due to a banking issue, it was not acceptedI provided McCluskey with a cashiers check instead on 1/The check was suppose to be destroyed internallyDuring the transaction, no one said this was going to be placed with a check processorThe check did go through on 1/I spoke with a manager about this and was told I was suppose to have my money back with in 2-daysOn 1/29, I was given the informationWhen I spoke with a rep from *** *** I explained what happened to the first person that answeredHer repsonse was "Yeah, they told us...so?"I was eventually transferred to the refund departmentI had to explain again what happenedDuring all of this, I'm thinking if they knew, then why did they process the check still and McCluskey cash my cashiers check?Eventually, I did receive my money backI should not have to do all of the leg work when I did inform McCluskeyThey needed to ensure this did not happen when I delivered them the cashiers checkIt seems once a vehicle is sold, they do not want to deal with anything else except collect the money. Why was my cashiers check still cashed when the personal check was still out there? Didn't a manager from accounting review this? Why did I have to call their processing company myself when I was promised 2-days? Those are the questions that needed to be answered because either they company have incompetent personnel or personnel that are cooking the books! This is the query from my checking account that shows the personal check did go through:Jan 5, 2018RETURNED ITEM FEE FOR AN UNPAID CHECK *** IN THE AMOUNT OF $***Fee-$*** I did deliver a cashiers checkIt was cashed to replace the personal checkTheir check processing company still collected the personal check!
Regards,
*** ***
Mr*** had his vehicle towed to our service department yesterdayService staff's records indicate that we have been in touch with Mr*** multiple times, and advised Mr*** that in order to diagnosis his vehicle, it would need to be on premises at our dealershipMr*** had his
vehicle towed to our dealership recently, and after our diagnosis was performed, it was determined that the repair(s) that are currently needed are not related to a warranty issue that would be covered under his free Lifetime Powertrain Protection warranty, provided by McCluskey, and Mr*** did not purchase an extended service contract at the time of purchaseMr*** purchased his Mini Cooper in October of with mileage of 83,at the time of purchaseIt is to be expected that as a vehicle ages, and miles are accumulated, that there will be repairs/maintenance that needs to be performed on a vehicleAlthough our Lifetime Powertrain Protection is a valuable coverage, it is a not a bumper-to-bumper protection, and will not cover any and all future repairs that need to be performed by a owner of this, or any, vehicle
McCluskey Sales Manager, *** ***, has been trying to speak with Mr*** prior to our responsePlease have Mr*** contact Mr*** at his direct dial number of ***.Thank you
McCluskey Chevrolet sincerely apologizes to Ms*** with regards to her attempts to find out the status of her Kings Island passesMs*** did/does qualify for the free season passes for the seasonShe did comply with the conditions of receiving the season passes award from us, since
she purchased a vehicle after she submitted the necessary criteria to McCluskey ChevroletAt this time, we do not have the season passes for Kings Island in our possession, as they have not yet been issued to usI am going to email Ms*** a letter from McCluskey Chevrolet attesting to the fact that she is entitled to these passes for her peace of mind, until they are received by us from Kings IslandI am also going to personally follow up with Ms*** as soon as these passes are received, so we can make arrangements for her to pick them up, and to start enjoying the upcoming summer at Kings Island - compliments of McCluskey Chevrolet!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
When a customer purchases a vehicle with approximately 130,miles, it is to be expected as time moves forward, that there will be mechanical issues that will need to be addressed, and that the owner of that vehicle will be responsible for future repairs as they occur, as is and
* that we have tried to assist Ms***, by offering to split the bill on the repairs, but Ms*** wants McCluskey to absorb all costs associated with repairsMcCluskey does not have to offer to pay for any repairs on this year old, high mileage vehicle, but we did so simply as a measure of customer goodwillMcCluskey's generous offer of paying for 1/of the repair bill(s) still stands, but we will not continue, in the future, to pay for any future repairs for this vehicle that Ms*** owns
customary with any vehicle selling entityKaren S*** did reach out to the customer, listened to her concerns, and set an appointment for her to come in to our dealership to explore possible options regarding another vehicle/loan since the customer indicated that she no longer wants to drive the vehicle and feels it was unsafeAgain, it is the responsibility of the owner to repair any issues that her vehicle might be experiencing, not McCluskeyAt the time of her visit, we were unable to secure the financing for Ms*** that she desired, and she was made aware, at that time, of whyLenders determine whether or not they will grant a loan, not McCluskey, so her "desired settlement" of "being in a different car" will only work IF a lender is willing to grant the loanWe will not be making a refund of the vehicle, because as previously stated, Ms*** and her lender are now the owners of the vehicleYou are correct, a non-management employee (such as your Product Specialist, MrB***, does not have the authority to approve repairs/expenses on a vehicle, that is determined by managementI have been informed this date, by Manager MrF
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** * *** *** ** *** *** *** *** *** *** *** ** *** *** *** ** *** *** ** *** *** ** *** *** ** *** *** *** *** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID 10749958, and find that this resolution is satisfactory to me.
***
*** ***
McCluskey Chevrolet did run credit on Ms***Ms*** sent her daughter to our dealership, (name not referenced for privacy reasons), with a trade in vehicle that had been previously purchased from usThe goal of the visit that day was to explore the option of possibly
trading that vehicle in and perhaps obtaining another vehicleMs***'s daughter's credit information was collected, and while Ms***'s daughter was sitting with our Product Specialist who was assisting her, it was indicated that Ms***'s credit information would also be needed in order to ensure the best success for an approval in this regardMs.***'s daughter called her on the phone, letting her know the nature of why she was calling, (she was needed as a co-signor), and Ms*** willingly provided all information on that phone call to her daughter, who in turn relayed to the Product Specialist, on a line by line basis (we have her income that she provided, address, employer information, contact information, etc)Ms*** was aware of the purpose of her daughter's call, and why her daughter was at our dealershipObviously, an approval cannot be obtained from a lender without credit being pulled for a potential customerAfter this credit application information was secured by us, given to us by both parties, we went about the process for all of our customers - to seek the best rate/terms for a loan based upon a vehicle of interest, and based upon the information provided to our lender(s)Once the information was turned over to a desk manager for this task, (obtaining the approval(s), the daughter then informed the Product Specialist that her Mom (Ms***), didn't want her credit run through multiple lenders. This information was given to the Product Specialist AFTER this process had already been started (submissions to varied lenders in an effort to get best approval for the customer(s)Ms*** indicates that her credit was damagedTo that end, Transunion indicates, "If you're shopping for a loan and concerned about harm to your score, know that multiple loan inquiries within a few weeks are usually treated as a single inquiry to minimize impact." The rejection letters Ms*** indicates that she is receiving would fall under this category of being treated as a single inquiry, not individual pulls that would individually continue to drop her credit scoreAlthough we acted in good faith with Ms*** and her daughter in our attempt to assist them with their trade in/best rate and term on a new vehicle, and with Ms*** aware of why she was providing her credit information to us via the telephone call with her daughter, we would be willing to make an attempt to have these inquiries deleted from her credit fileShe will need to provide a letter to McCluskey Chevrolet, in writing, as to why she wants this removedThere are certain steps that must be followed, as dictated by the credit bureau(s) themselves for this considerationI will personally send Ms*** an email (on file at our dealership), addressing this and what she needs to send in this regardOur original intent is to always assist our customers, to be transparent in all regards, and to provide a great experience for all our customers
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I called today, July 17, and left a message for herThank you for helping me resolve this serious matter Revdex.com
Regards,
*** ***
Although *** *** purchased her used, Jeep Wrangler from us approximately months ago, and we have/had no legal liability to make any further/future repairs to her vehicle, we want to prove to *** *** how much McCluskey Chevrolet truly appreciates her continued business over the years at
McCluskey Chevrolet. Therefore, we are willing to assist *** *** with the problems she describes she is experiencing with leakage problems on this vehicleAs such, we ask that *** *** contact us to arrange for a convenient day/time for her to bring her vehicle into our Kings Auto Mall location for a thorough investigation of the source of the problem so that it may be remedied for herComplete customer satisfaction in every regard is always our goal here at McCluskey!*** *** should contact *** ***, Manager, at *** or ***
McCluskey sincerely apologizes for this oversight on our part, and it is not a common occurrence at our dealershipThe Manager that pulled your credit was under the assumption that he had permission to process the app, and that a signed credit application had been completed by the customer allowing
us to do so, which was not the caseAlthough we cannot eliminate what has already occurred, we can offer Ms*** the service of expunging those entries from her credit file with Transunion & EquifaxThis process would require some participation from Ms***, and would take a few weeks to complete from an Equifax/Transunion standpointMs***, in her Revdex.com response, can let us know if she'd like to go in this direction, and if so, we will reach out to her to get this implementedAgain, we sincerely apologize for not being more thorough in this regard, and this is a rare occurrence on our end
Revdex.com:I would have had no problem paying the fee to program my fob! My problem was is that I had to go there multiple *** just for them to fix it and then leave my car days for it to get fixed (inconvenient for just a key fob).
Thanks for having this matter taken care of!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The key fob was purchased with a one year warranty; I returned the device to the dealership within the one year warranty period but was charged $by the dealership to reprogram the deviceI do not understand the business' position, are they offering to refund me for both devices which would be a total of @ $or just $ 139.50?
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
McCluskey Chevrolet charges for the services it renders, just like any other dealership (or business) doesWe can find no record of a purchase from McCluskey Chevrolet to double check and see if she had any type of key warranty on the vehicleSince the money MsNelson paid for the programming of her key fob is such an issue with MsNelson, I am going to go ahead, only as a measure of customer goodwill, and send MsNelson $in Visa cards which should bring this concern/matter to a close
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** *** has no customer files within our data base at McCluskey Chevrolet - I have double checked*** *** has no customer files within our service department's computer programs/customer files, we have double checked that as wellI have reached out to the vendor we use for mailings for
our company, and they have indicated that although his name was not showing up for a mail piece to go to, that company has went ahead and removed his address for future mailingsI would like to point out that if *** *** has ever purchased a GM product in his past, that perhaps General Motors mails items out to past customers, and there are many companies that capture (from public records), information about vehicles/their owner for mailing purposes as well (such as extended warranty offers, etc), and this is not coming directly from McCluskey ChevroletIn the event this is the case, I am providing the GM Chevy Customer Assistance Center Hotline of *** *** *** so they can be contacted by *** *** to ask that he be removed from their mailings if he so desires.We make every effort to honor any customer's request with regards to being taken off any mailing list that we may generateWe apologize for any inconvenience that this may have caused *** ***, and again, have ensured that he is no longer in our data base/mailing system
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. After sending the company a picture of the mailing of my name/address, which it previously denied having in its database, the company did not respondI am still awaiting a responseI also would like to know what the company will be doing in the future to amend its marketing practicesA person should not have to resort to the Revdex.com to be removed from a mailing list.
Regards,
*** ***
McCluskey Chevrolet understands Mr***' frustration with the delay in paying off his trade in, but as is and customary at any reputable dealership, a trade in is not paid off by McCluskey Chevrolet until the funding for the new vehicle purchased by the customer has occurred. Mr
***' funding was just recently finalized (6-25-15), on his new vehicle purchase, therefore, we have started our process of paying off his trade in and securing his memorandum title for registration/tag purposesWe have spoken with the Product Specialist who worked with Mr***' on his purchase, and he has indicated that he indicated to the customer that the trade in would be paid off 2-days AFTER the funding had taken place on the new vehicle he purchased. McCluskey Chevrolet apologizes for any inconvenience or misunderstand that the customer may have had in this regard
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not reject the whole responseI agree to the payment on the smart key and will supply said receipt of payment from *** ***We have written in paper 'pen stripes touched up'Yes, I'm fully aware myself and my wife purchased a 'used' and not a 'new' vehicleYes, I had also discussed previously with the Product Specialist that the vehicle can not be 'made new again'This item is contractual and is merely cosmetic which shouldn't take long to repairIf it takes coming back in there to show McCluskey Chevrolet the 'popping' in the front passenger side quick strut assembly then I will take that actionHowever, if they are going to just send it to a Ford dealership I would prefer to go straight to the sourceNo, I did not go to a dealership to have it repairedI went to a car repair shop that I have worked with several timesThey did not do the work based on product availabilityI can go back to *** *** again this week if you would like them to give a full analysisIt seems with this particular item as identified by the repair shop that it should be covered by the Lifetime Mechanical ProtectionIf it is covered, this issue may be quickly resolved. I would like to add two thingsOne, it is Mr*** and it is written right on the complaint AND the paperworkI find it completely disrespectful to misspell my name more than five times throughout your responseTwo, I had no major issues with the Product Specialist until the paperwork was signed and promised items were unresolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. McCluskey Chevrolet was well aware that I paid with a cashiers checkThe check originally tried to go through on 1/Due to a banking issue, it was not acceptedI provided McCluskey with a cashiers check instead on 1/The check was suppose to be destroyed internallyDuring the transaction, no one said this was going to be placed with a check processorThe check did go through on 1/I spoke with a manager about this and was told I was suppose to have my money back with in 2-daysOn 1/29, I was given the informationWhen I spoke with a rep from *** *** I explained what happened to the first person that answeredHer repsonse was "Yeah, they told us...so?"I was eventually transferred to the refund departmentI had to explain again what happenedDuring all of this, I'm thinking if they knew, then why did they process the check still and McCluskey cash my cashiers check?Eventually, I did receive my money backI should not have to do all of the leg work when I did inform McCluskeyThey needed to ensure this did not happen when I delivered them the cashiers checkIt seems once a vehicle is sold, they do not want to deal with anything else except collect the money. Why was my cashiers check still cashed when the personal check was still out there? Didn't a manager from accounting review this? Why did I have to call their processing company myself when I was promised 2-days? Those are the questions that needed to be answered because either they company have incompetent personnel or personnel that are cooking the books! This is the query from my checking account that shows the personal check did go through:Jan 5, 2018RETURNED ITEM FEE FOR AN UNPAID CHECK *** IN THE AMOUNT OF $***Fee-$*** I did deliver a cashiers checkIt was cashed to replace the personal checkTheir check processing company still collected the personal check!
Regards,
*** ***
Mr*** had his vehicle towed to our service department yesterdayService staff's records indicate that we have been in touch with Mr*** multiple times, and advised Mr*** that in order to diagnosis his vehicle, it would need to be on premises at our dealershipMr*** had his
vehicle towed to our dealership recently, and after our diagnosis was performed, it was determined that the repair(s) that are currently needed are not related to a warranty issue that would be covered under his free Lifetime Powertrain Protection warranty, provided by McCluskey, and Mr*** did not purchase an extended service contract at the time of purchaseMr*** purchased his Mini Cooper in October of with mileage of 83,at the time of purchaseIt is to be expected that as a vehicle ages, and miles are accumulated, that there will be repairs/maintenance that needs to be performed on a vehicleAlthough our Lifetime Powertrain Protection is a valuable coverage, it is a not a bumper-to-bumper protection, and will not cover any and all future repairs that need to be performed by a owner of this, or any, vehicle