LendingClub Corporation

Thank you for giving us the opportunity to respond to [redacted] ***’s Revdex.com complaint LendingClub records indicate that [redacted] ***’s payment due 5/30/was paid on 6/29/and was not reported as late to the credit bureausLendingClub has carefully reviewed its reporting of [redacted] ***’s account to the credit bureaus and determined her account is being reported accuratelyAdditionally, an update to her credit was sent to the bureaus to ensure her account reflected no late payments as of 7/17/ It is LendingClub’s policy to report all account experiences to one or more of the major credit reporting agenciesLendingClub reports both positive and negative payment histories Late payments, missed payments, or other defaults on may be reflected in a borrower’s credit reportTo remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy We thank you again for the opportunity to respond to this complaint brought to your attention by [redacted] *** If she has additional questions, please have her contact our Payment Solutions department directly by email at [redacted] or by phone at [redacted] Mon-Fri 6am-5pm PST.Tell us why here

Thank you for giving Lending Club the opportunity to respond to Stacey Lewis’ Revdex.com (Revdex.com) complaint LendingClub is an online marketplace connecting borrowers and investorsAll personal loans offered through our marketplace are unsecured, fully-amortizing loans that are originated and issued by [redacted] , member ***All payments are to be applied first to the payment of all fees, expenses and other amounts due (excluding principal and interest), then to accrued interest, and finally to the outstanding principal balance on the accountWhile the payment amount remains the same, the amount applied to interest and the amount applied to the principal will change throughout the life of the loanFor a general idea of how much of her payment is going towards principal and interest each month, [redacted] is welcome to use an amortization calculator like the one found at [redacted] The APR on consumer loans made by [redacted] through LendingClub’s marketplace currently ranges from 5.99% APR to 35.89% APR, depending on the borrower’s credit score, loan amount, loan term, and credit usage historyLendingClub provides applicants with a Borrower Agreement and Truth in Lending (TIL) disclosure prior to loan consummation that contains important information about the loan including the monthly loan payment, Annual Percentage Rate (APR) and payment policies [redacted] can view all documentation pertaining to her loan through the Loan Documents tab in her LendingClub accountWe spoke with [redacted] on 7/28/to apologize for the confusion and further discuss how her payments are applied We thank you again for the opportunity to respond to this complaint brought to your attention by [redacted] ***To the extent that [redacted] has any further questions, please have her contact Lending Club directly by email at [redacted] or phone [redacted] Mon-Fri 6am-5pm PST, Sat 8am-5pm PST

Thank you for giving LendingClub the opportunity to respond to [redacted] Revdex.com (Revdex.com) complaint LendingClub attempted to contact Ms [redacted] on 3/26/about her complaintAs a courtesy due to a customer service issue, LendingClub expensed the remaining balance in the amount of $on 3/26/and the account is paid in fullWe apologize for the confusion and any inconvenience this may have caused We thank you again for the opportunity to respond to this complaint brought to your attention by MsSpaconeIf Ms [redacted] has further questions, please have her contact LendingClub directly by email at [redacted] .com or by phone at [redacted] Monday-Friday 8a.mto 5p.mPacific Time

Thank you for giving Lending Club the opportunity to respond to [redacted] ’s Revdex.com (Revdex.com) complaint The Lending Club Borrower Agreement stipulates that any overpayment over the contractual monthly payment received prior to the contractual due date is applied immediately toward a reduction in the principal of a loan, which is reflected on the borrower’s payment historyThe contractual monthly payment amount is then applied on the due date Upon receipt of this complaint, Lending Club reviewed ** [redacted] ’s payment history and confirmed her payments are being applied appropriatelyLending Club attempted to contact ** [redacted] on 6/14/and 6/21/to apologize for the confusion and clarify the information on her online account ** [redacted] is welcome to make an additional payment without any pre-payment penalty fees by contacting us over the phone or scheduling it on our website by logging into her Account Summary We thank you again for the opportunity to respond to this complaint brought to your attention by ** [redacted] To the extent that she has further questions, please have her contact Lending Club directly by email at [email protected] or phone at [redacted] , Mon-­Fri 8am - ­5pm Pacific Time

Initial Business Response / [redacted] (1000, 5, 2014/10/20) */ Revdex.com Complaint Activity Report Case: XXXXXXXX Borrower Name: [redacted] Case Opened: 10/16/ Consumer Complaint: Lending Club conducted a full credit inquiry without authorization Consumer's Desired Resolution: Change practice regarding credit inquiries Thank you for giving Lending Club the opportunity to respond to [redacted] ' Revdex.com complaint Every consumer requesting a loan through Lending Club must authorize WebBank and Lending Club to: Obtain consumer reports and related information from one or more consumer reporting agencies, such as TransUnion, Experian, and Equifax Verify information on the consumer's loan application Obtain consumer reports each time the consumer requests a loan, or at various other times during the term of the loan in connection with the servicing, monitoring, collection or enforcement of the loan Lending Club will not process any customer loan request without the customer's full authorizationTo complete this authorization, the customer must electronically acknowledge their acceptance of it before submitting their requestAll loans are made by WebBank, a Utah-chartered Industrial Bank, member FDIC Therefore, when Mr [redacted] submitted an online loan request to Lending Club, he agreed to Lending Club's Terms of Use and Credit Profile Authorization through electronic signatureTo proceed with the loan application, Mr [redacted] had to click on the "Credit Profile Authorization" boxOnce we received his loan request and the required authorizations, Lending Club obtained his consumer credit report using the information provided on the loan application Please note that the pre-screening process and loan application do not affect credit score, because neither action is reported to credit bureaus as a hard credit inquiry Please let us know if there are any further questions on this matterMr [redacted] is welcome to contact Lending Club Member Support directly via email [redacted] @lendingclub.com or phone XXX-XXX-XXXX Mon-Sat6am-5pm PST Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) While I still have unresolved questions and concerns, I accept this complaint with the Revdex.com as resolved and will pursue my concerns directly with Lending Club using the information they provided

I applied for a personal loan with Lending Club last week and I got a very quick responseThe online application was short and simple and I didnt even have to speak to anyoneThey email you all your communication and they truly do HELP! I got an email requesting just a couple of documents such as recent paystubs and W-and THATS IT! No other financials were requestedThe truth is if your FICO is 600+ you have no reason to be deniedThey are very open about this I just checked my bank account today and my personal loan of $16,was just credited to my account! I am so happy now I will be able to pay off my credit cards all which have a seperate high interest rate and focus on monthly installmentWhats best is I know when I will pay this off because I chose the length which is only years and then I am debt free!! Thank you Lending Club, you guys are LEGIT

Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Thank you for giving Lending Club the opportunity to respond to [redacted] ***'s Revdex.com complaint Under the Fair Credit Reporting Act (FCRA), consumer credit reporting agencies, such as TransUnion and Experian, are permitted to include a consumer's name on lists used by creditors or insurers to make firm offers of credit or insurance not initiated by the consumer ("Firm Offers")Under these same rules, Firm Offers must include instructions for how the consumer may opt-out of receiving future offersLending Club direct mail solicitations include a toll-free telephone number, as well as addresses for each of the three major national credit reporting agencies, which consumers can call to opt-out of all Firm OffersAdditionally, the solicitation includes a mailing address and email for consumers to specifically opt-out of communications from Lending Club Please note that the pre-screening process and loan application do not affect an applicant's credit score, because neither action is reported to credit bureaus as a hard credit inquiryTo ensure Mr [redacted] does not receive any future contact from Lending Club, we removed his name and address from our marketing lists on 3/2/2015, and a second physical address he later requested on 8/19/Mr [redacted] may, however, continue to receive Firm Offers from other companies unless he contacts the consumer reporting agencies directly We thank you again for the opportunity to respond to this complaint brought to your attention by Mr***If there are further questions regarding this matter, please have Mr [redacted] contact Lending Club directly by email at [redacted] @lendingclub.com or phone XXX-XXX-XXXX Mon-Sat 6am-5pm PST

Initial Business Response / [redacted] (1000, 5, 2014/09/23) */ Thank you for the opportunity to respond to the complaint from Ms [redacted] Ms [redacted] raised various concerns about her loan with Lending Club, which included a request for a payment plan and a monthly statement or payoff amount Since receiving Ms [redacted] 's letter in April informing Lending Club of her change in employment and financial hardship, Lending Club has responded to the various correspondence submitted by Ms [redacted] regarding her loan account, a payment plan and a pay-off amount Lending Club also informed Ms [redacted] that it is unable to refinance or modify a loan, as the investors and Ms [redacted] have contractually agreed to the terms of her loan notes In accordance with its policies, Lending Club transferred the loan to a third party collection agency after the account went past dueLending Club and the third party collection agency tried on numerous occasions to contact Ms [redacted] The loan was then recalled and charged off by Lending Club Ms [redacted] has requested a final payoff amount, which Lending Club sent on September 18, to the email on record for Ms [redacted] Upon receiving payment on the loan, Lending Club will update the credit bureau reporting accordingly We thank you again for the opportunity to respond to this complaint brought to our attention by Ms [redacted] To the extent Ms [redacted] has any further questions, please have her contact Lending Club directly by email at [redacted] @lendingclub.com or phone XXX-XXX-XXXX Mon-Sat6am-5pm PST Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The collection agency FMA Alliance made no attempt to contact meI received one letter from them dated 5/30/and sent a paymentI received nothing and wrote letters and called both FMA Alliance and Lending Club to keep both companies in the loopI have been trying for months to simply get a billThe email which Lending club sent to me on Sept 18th had no attachmentSo I still don't have a bill to this dateI received a phone message from a gentleman at Lending Club and waited days to respond and left a message for him stating that I had still not received a statementI don't believe that their investors would appreciate the lack of effort on the part of Lending club to get payments from their clientsLending club made no attempt to work out an arrangement (which it would seem there should be a standard policy in place to help secure their investors money)I'm sure I'm not the only person to suffer a job loss and request a lower monthly payment for a short timeI have tried and tried to get something to show my payment history, a monthly statement and a payoffStill nothing as of 9/29/Please see if you can get lending club to send me a complete payment history, statement and payoff through November 30, Thank youI would also like Lending Club to be more responsible to their investors who should be made aware that Lending Club will not work with it's clients if hard times come alongThis is truly a very risky investment then because I'm sure I am rather unique in how hard I've been working to simply pay this bill in full and keep up with my obligation Final Business Response / [redacted] (4000, 9, 2014/10/17) */ Thank you for the opportunity to reply to the response from Ms [redacted] We have complied with Ms [redacted] 's requests and have tried to contact her to assist in settling her Lending Club loan As previously stated, Lending Club has already sent [redacted] the payoff quote she requestedWe attempted to call Ms [redacted] at the phone number listed in her account (XXX-XXX-XXXX)We also left a voice message to confirm receipt of payoff request on 9/25/at 8:a.m After receiving the Revdex.com response from Ms [redacted] , Lending Club has again sent a payoff quote to Ms [redacted] on 10/8/at 1:p.mand tried to speak with her to confirm receipt on the same day, 10/8/at 2:p.mWe were unable to reach her and left a message asking her to call us back if she had any questions or needed any additional informationWe've also informed Ms [redacted] that due to the nature of our business being conducted online, all of her account information is readily available upon logging into the Lending Club websiteWe've also taken additional steps to take the Lending Club information she requested and provided it to her in a PDF formatFor your reference, we've also attached the documentation that has been sent to Ms [redacted] to this Revdex.com case We thank you again for the opportunity to respond to this complaint brought to our attention by Ms [redacted] Please let us know if there are any further questions on this matterAdditional concerns or clarifications may be directed to Lending Club Member Support directly via email [redacted] @lendingclub.com or phone XXX-XXX-XXXX Mon-Sat6am-5pm PST

Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ Thank you for giving Lending Club the opportunity to respond to [redacted] 's Revdex.com (Revdex.com) complaintWe understand that Mr [redacted] is disappointed, and we would like to clarify the application process Lending Club uses information provided by credit bureaus, including credit score, outstanding debt, payment history, and recent credit activity, to identify potential borrowers and send pre-approved loan offersAs part of the application process, Lending Club may perform income verification to validate the income stated on the loan applicationBased on the information provided by Mr [redacted] , Lending Club was unable to validate the information required to move forward with the loanLending Club attempted to contact Mr [redacted] by phone on 11/27/to explain the process and apologize for any confusion Loans originated through the Lending Club platform are underwritten and made by WebBank, Salt Lake City, UT, member FDICLending Club delivered the adverse action letter to Mr [redacted] on behalf of WebBank Please be advised that an application for a loan through Lending Club's marketplace does not affect an applicant's credit score because it is not reported to credit bureaus as a hard credit inquiryMr [redacted] is eligible to apply again for a loan through Lending Club's marketplace in the future To comply with Mr [redacted] 's request, Lending Club has removed all names associated with his address from our marketing listIf there are further questions regarding this matter, please have Mr [redacted] contact Lending Club directly by email at [redacted] @lendingclub.com or phone XXX-XXX-XXXX Mon-Sat 6am-5pm PST Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/11/10) */ Revdex.com Complaint Case # XXXXXXXX Consumer: [redacted] Case Opened: [redacted] Consumer Complaint: Consumer was sent a pre-approved loan offer and was offered a different rate when applied Consumer's Desired Response: Consumer would like to be taken off all mailing lists Thank you for giving us the opportunity to respond to [redacted] ***'s Revdex.com complaint We use information provided by credit bureaus, including credit score, outstanding debt, payment history, and recent credit activity, to identify potential borrowers, and send pre-approved loan offers based on those criteria At the time of a loan application, we ask for other important information, such as income and employment statusBecause several weeks pass between the pre-screening process and the actual application, we also request updated information from the credit bureaus As stated in the mailer, rates on loans available through Lending Club range from 6.78% A.P.Rto 29.99% A.P.RThe rates are determined on an individual basis at the time one applies for a loan, based on a variety of factors including credit score, the ratio of your total outstanding debt to income, credit history, and recent credit activity To qualify for the lowest rate, applicants must have excellent credit, including a high credit score, low percentage of total outstanding debt versus income, a long history of credit with significant successful credit lines, and other factorsOur Web site contains detailed information on how we set rates Please note that the pre-screening process and loan application do not affect credit score, because neither action is reported to credit bureaus as a hard credit inquiry Lending Club has taken the necessary steps to ensure that Mrand Ms [redacted] no longer receive mail solicitations from our companyWe have removed their names and address from our marketing database We thank you for the opportunity to respond to this complaint brought to our attention by Mr***Please let us know if there are any further questions on this matterMr [redacted] is welcome to contact Lending Club Member Support directly via email [redacted] @lendingclub.com or phone XXX-XXX-XXXX Mon-Sat6am-5pm PST Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: If you look at our credit bureau reports we have not missed/paid late a payment in yearsI had to resign from a position as it was ruining me physically and in my profession (nursing), you cannot work if you are incapacitatedThe person running the facility ended up loosing their jobI contacted Lending Club, as I did our mortgage company, and explained to them that I was unable to make the payments until I started my new job and had income coming in againI could not make the payments in September or OctoberI notified Lending Club in November and told them I could make the payments again and they informed me that they turned us over to collections per their company policy and I was unable to make a paymentI missed a payment for two months, days, their policy is days for a charge offI informed them in September that I wouldn't be able to make a payment until I started my new job, and I contacted them again in October as wellI have all the emails to prove my correspondence but I do not want to make them public, but I will if I have toI want to pay the balance of our loan, within months, as it stands $30,702.99, with nothing extra added onI'd like them to take their negative postings off the credit bureaus as wellMy next step, is making the emails public, and contacting all the credit bureaus, including [redacted] for fraudulent lending practicesI am now in the process of posting in [redacted] and any other public search engine about their modern day loan sharking money lending practicesWith extensive research, I've uncovered that, unlike any other lender, if you try to pay off your loan early to avoid exorbitant interest, you can'tMy husband lost his occupation in and we fought hard to save everything we'd worked a couple decades for, we have a beautiful family, and we just want live a healthy, fulfilling lifeSincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/12/04) */ Thank you for giving us the opportunity to respond to [redacted] 's Revdex.com complaintWe would like to clarify the application process As part of the application process, Lending Club may perform verification of the applicant's financial information to validate the applicant's ability to repay the debtLending Club requested documents from Mr [redacted] for this purposeMr [redacted] 's designated client advisor informed him that if the requested documentation could not be provided, the information stated on the application could not be verified Loans originated through the Lending Club platform are underwritten and made by WebBank, Salt Lake City, UT, member FDICLending Club provided an adverse action notification to Mr [redacted] describing the credit decision on behalf of WebBankHe can view the adverse action letter by logging into his Lending Club account Please note that loan applications through Lending Club do not affect applicant credit scores because it is not reported to credit bureaus as a hard credit inquiryMr [redacted] may reapply for a loan or line of credit through Lending Club in the future We thank you again for the opportunity to respond to this complaint brought to your attention by Mr [redacted] If there are further questions regarding this matter, please have Mr [redacted] contact Lending Club directly by email at [redacted] @lendingclub.com or phone at XXX-XXX-XXXX Mon-Fri 7am-5pm PST

Initial Business Response / [redacted] (1000, 5, 2014/08/05) */ Thank you for the opportunity to respond to the complaint from Mr [redacted] The direct mail piece that was sent to Mr [redacted] contains the Consumer Credit Reporting Industry Oand Opt-Out toll-free telephone numberThis telephone number is for consumers who want to stop receiving "pre-screened" offers of credit from our company and other companiesThe information requested originated from the Consumer Credit Reporting Industry, not Lending Club Lending Club has taken the necessary steps to ensure that Mr [redacted] will no longer receive mail solicitations from our companyWe have removed his name and address from our marketing database We thank you for the opportunity to respond to this complaint brought to our attention by Mr [redacted] Please let us know if there are any further questions on this matterMr [redacted] is welcome to contact Lending Club Member Support directly via email [redacted] @lendingclub.com or phone XXX-XXX-XXXX Mon-Sat6am-5pm PST

I was very happy with the promptness and easy paperwork to fill out, however, which I did not expect was a $"originating fee", so I couldn't get the full amount that I wanted Overall, this was a very easy loan to get Thank you

Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ Thank you for giving Lending Club the opportunity to respond to [redacted] 's Revdex.com (Revdex.com) complaint Lending Club records indicate an application was submitted in Mr [redacted] 's name on 9/12/During the loan review process, Mr [redacted] contacted Lending Club and advised that he did not apply for a Lending Club loan and he had been a victim of identity theftUpon learning this information, Lending Club immediately canceled the application and marked it as fraudLending Club advised Mr [redacted] of these actions and discussed recommended next steps Lending Club spoke with Mr [redacted] on 11/and will work with law enforcement to assist their investigationTo the extent that Mr [redacted] has further questions, please have him contact Lending Club directly by email at [redacted] @lendingclub.com or phone XXX-XXX-XXXX Mon - Sat 6am - 5pm PST Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Send me the IP address from where the application originated Final Business Response / [redacted] (4000, 9, 2015/12/28) */ Thank you for the opportunity to respond to the complaint from Mr [redacted] Lending Club spoke with Mr [redacted] via phone on 11/24/to address his requestWe also sent a follow up email to him on 12/7/explaining the documentation we need from him in order to fulfill his request Lending Club considers the matter resolvedIn the event Mr [redacted] provides the required information, Lending Club will re-open the issue at that time We thank you again for the opportunity to respond to this complaint brought to our attention by Mr [redacted] Please let us know if there are any further questions on this matterAdditional questions may be directed to Lending Club Member Support directly via email [redacted] @lendingclub.com or phone XXX-XXX-XXXX Mon-Sat6am-5pm PST

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] This does not address why I keep getting fake spam pre-approval emails I have received no more than just this year alone saying I was pre-approved An example of offers from this company and not only by email but mail also I have received even more than that by physical mail And when you get denied they refer you to [redacted] Financial to get a loan from This is like a bait and switchYour pre-approved for a loan contact us Oh you are not approved contact [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ Thank you for giving us the opportunity to respond to [redacted] 's Revdex.com complaintWe understand Ms [redacted] is disappointed, and we would like to clarify the pre-approval process Lending Club uses information provided by credit bureaus, including credit score, outstanding debt, payment history, and recent credit activity, to identify potential borrowers and send pre-approved loan offersAt the time of loan application, Lending Club asks the applicant for other important information, such as income and employment statusBecause several weeks can pass [redacted] the pre-screening process and the actual application, we may also request updated information from credit bureaus All of the information is used to determine if an applicant qualifies for a loan offer at that timeCommon reasons for being declined for a loan after receiving a pre-approved offer are that an applicant's current outstanding debt is too high relative to his/her income or that changes have occurred in the applicant's credit report since pre-screening Ms [redacted] can view the specific reasons why her application was declined in her adverse action notice which can be accessed by logging into her Lending Club Account SummaryPlease note that the pre-screening process and loan application do not affect an applicant's credit score, because neither action is reported to credit bureaus as a hard credit inquiry Loans originated through the Lending Club platform are underwritten and made by WebBank, Salt Lake City, UT, member FDICLending Club delivered the adverse action letter to Ms [redacted] on behalf of WebBank To ensure Ms [redacted] does not receive any future unwanted marketing from Lending Club, we have complied with her request and removed her contact information from our email and direct mail marketing listsMs [redacted] is eligible to apply again for a loan via Lending Club days after the date of her last applicationIf there are further questions regarding this matter, please have Ms [redacted] contact Lending Club directly by email at [redacted] @lendingclub.com or phone at XXX-XXX-XXXX Mon-Sat 6am-5pm PST

Initial Business Response / [redacted] (1000, 6, 2015/06/17) */ Lending Club received a Revdex.com (Revdex.com) complaint, case number XXXXXXXXLending Club records indicate Ms [redacted] applied for a loan through Lending Club on 5/14/At that time, the Lending Club marketplace was unable to present Ms [redacted] with any loan offersLending Club provided Ms [redacted] with an adverse action notice and had no further contact The circumstances of the event to which Ms [redacted] has fallen victim are not the result of any actions by Lending Club or its affiliatesWe are sorry to report that Ms [redacted] is a victim of an ongoing scheme where the Lending Club name or a variation of Lending Club is used to entice victims to pay up-front fees for non-existent loans, which is known as an Advanced Fee Scam It appears that after a victim has applied for a loan online through an unaffiliated website, the victim's loan request information is somehow obtained by the fraudstersThe fraudster then contacts the victim using the Lending Club name or a variation of Lending ClubThey promise the victim that they can obtain a loan through Lending Club by paying an application feeIn some instances, the fraudsters return to the same victim multiple times requesting additional funds in exchange for securing a loanFunds are usually transferred to the fraudsters through the use of a Green Dot or Vanilla Visa card (or similar device), companies with whom Lending Club has no relationship All loans through Lending Club are made without any application fee and are funded by WebBank, a Utah Industrial BankInformation regarding the relationship between Lending Club and WebBank may be found on our website at lendingclub.com Regrettably, Ms [redacted] is another victim of this fraud schemeShe is not a consumer who has engaged in any financial transactions with Lending ClubThe people she spoke with were part of the fraud schemeThe application fees delivered by Ms [redacted] were not sent to Lending Club; they were likely sent directly to the fraudsters The Lending Club Fraud Department has spoken to Ms [redacted] She now understands that she is a victim of this scamLending Club recommended that Ms [redacted] add a fraud alert to her Credit Bureau report, file a complaint with the Internet Crime Complaint Center, and report the scam to her state's Attorney General To our knowledge, these fraudsters have not been found to date and continue to prey upon their victims Lending Club continues to work with consumers and any and all appropriate and willing law enforcement agencies to find and prosecute these fraudsters (FBI Complaint Id: IXXXXXXXXXXXXXXXX, FTC Complaint Id: XXXXXXXX)The United States Secret [redacted] (San Francisco chapter) met with Lending Club on 11/13/to discuss this issue and has since launched their investigation To ensure Ms [redacted] does not receive any future unwanted contact from Lending Club, we removed her contact information from our email and direct mail marketing listsIf there are further questions regarding this matter, please have Ms [redacted] contact Lending Club directly by email at [redacted] @lendingclub.com or phone XXX-XXX-XXXX Mon-Sat 6am-5pm PST Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/06/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) After speaking with an agent of the fraud div.of the lending Club, I am satisfied they had no part in what had been presented to me as a legitimate loan agreement

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Thank you for giving us the opportunity to respond to [redacted] 's Revdex.com complaint Lending Club uses information provided by credit bureaus, including credit score, outstanding debt, payment history, and recent credit activity, to identify potential borrowers and send pre-approved loan offersAt the time of loan application, we request other important information, such as income and employment statusWe may also request updated information from credit bureaus All of the information is used to determine if an applicant qualifies for a loan offerCommon reasons for being declined for a loan after receiving a pre-approved offer are that an applicant's current outstanding debt is too high relative to his/her income or that changes have occurred in the applicant's credit report since pre-screening Loans originated through the Lending Club platform are underwritten and made by WebBank, Salt Lake City, UT, member FDICLending Club provided an adverse action notification describing the credit decision on behalf of WebBankMr [redacted] can view the adverse action letter by logging into his Lending Club account Please note that the pre-screening process and loan application do not affect an applicant's credit score, because neither action is reported to credit bureaus as a hard credit inquiryMr [redacted] is eligible to apply again for a loan via Lending Club days after the date of his last application If there are further questions regarding this matter, please have Mr [redacted] contact Lending Club directly by email at [redacted] @lendingclub.com or phone XXX-XXX-XXXX Mon-Sat 6am-5pm PST Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) As a consumer/user of credit for the past years, I am WELL aware of the criterion required to be approved for a loanFor the past few years, once a month, Lending Club has sent a letter or letters to my home that advertise to me that I am "Pre-Approved," which indicates to me that they have already done the pre-screening and that I am credit worthy, based on standard credit application proceduresApparently, Lending Club does no such pre-screeningHow then, can they advertise to me that I am Pre-Approved? Pre-Selected to Apply would be more accurateAh...but they know if they write that I am "Pre-Selected to Apply" there is no guarantee the loan application process will yield the results I desire, thereby causing me to do what I should have done in the first place...file their letter appropriately...in the round file with the rest of the mountain of [redacted] I get through the mailNo...I do not accept this responsePre-Approved means just thatThere should be no questions, ifs ands or buts...if you advertise to me that I am "Pre-Approved" you should honor your offers Final Business Response / [redacted] (4000, 9, 2015/10/28) */ Thank you for giving us the opportunity to respond to [redacted] 's Revdex.com complaint Under the Fair Credit Reporting Act (FCRA), consumer credit reporting agencies, such as TransUnion and Experian, are permitted to include a consumer's name on lists used by creditors or insurers to make firm offers of credit or insurance not initiated by the consumer ("Firm Offers")The mailer Mr [redacted] received is an example of a Firm OfferRecipients of a Firm Offer must continue to meet the credit criteria established prior to making the offerThe term "pre-approval" is used because final account approval is subject to reverification of credit history, as well as verification of additional information that is unknown at the time of the Firm Offer, such as income and employment status Loans originated through the Lending Club platform are underwritten and made by WebBank, Salt Lake City, UT, member FDICAs noted in the initial response, Lending Club delivered the adverse action letter to Mr [redacted] on behalf of WebBank, which Mr [redacted] can view by logging into his Lending Club Account SummaryMr [redacted] is eligible to apply again for a loan via Lending Club days after the date of his last application If there are further questions regarding this matter, please have Mr [redacted] contact Lending Club directly by email at [redacted] @lendingclub.com or phone at XXX-XXX-XXXX Mon-Sat 6am-5pm PST Final Consumer Response / [redacted] (4200, 11, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Within days of being turned down I was again sent a solicitation informing me that I was "PRE-APPROVED." Based on the criterion I was subjected to and rejected for, how can I possibly be "PRE-APPROVED," you just rejected me? As an interesting side note, I continue to receive these "PRE-APPROVED" noticesThe ads do not state that I am "PRE-APPROVED" based on any eligibility requirements, they simply state that I am "PRE-APPROVED." This was obviously false...as I was not approved after going through the processThis is a deplorable and dishonest was to do businessI intend to take the time to file individual complaints with Attorney generals of all states involved

Initial Business Response / [redacted] (1000, 6, 2015/03/09) */ Thank you for giving us the opportunity to respond to [redacted] 's Revdex.com complaint Lending Club uses information provided by credit bureaus, including credit score, outstanding debt, payment history, and recent credit activity, to identify potential borrowers and send pre-approved loan offers based on those criteriaWhen a potential [redacted] goes online to apply for a loan, we ask for additional information from the applicant and updated information from the credit bureaus to determine if we can provide loan offers for the applicant Every consumer requesting a loan through Lending Club must authorize WebBank and Lending Club to: Obtain consumer reports and related information from one or more consumer reporting agencies, such as TransUnion, Experian, and Equifax Verify information on the consumer's loan application Obtain consumer reports each time the consumer requests a loan, or at various other times during the term of the loan in connection with the servicing, monitoring, collection or enforcement of the loan Lending Club will not process any [redacted] loan request without the [redacted] 's full authorizationTo complete this authorization, the [redacted] must electronically acknowledge his acceptance of it before submitting his requestAll loans are made by WebBank, a Utah-chartered Industrial Bank, member FDIC Therefore, when Mr [redacted] submitted his online loan request to Lending Club he agreed to Lending Club's Terms of Use and Credit Profile Authorization through electronic signatureOnce we received his loan request and authorizations, Lending Club obtained his consumer credit report using the information he provided on his loan application We were not able to offer Mr [redacted] the full amount of the loan he requested, but he was presented with counteroffersThese counteroffers are available for the applicant until the offers expireAlthough there is no obligation for Mr [redacted] to accept a loan offer, Lending Club's policy requires us to provide Mr [redacted] with an Adverse Action notice if no offer is selected by the time it expires Please note that the pre-screening process and loan application did not affect Mr [redacted] 's credit score, because neither action is reported to credit bureaus as a hard credit inquiry Lending Club has taken the necessary steps to ensure that Mr [redacted] will no longer receive mail and email solicitations from our companyWe have removed his contact information from our marketing database Please let us know if there are any further questions on this matterMr [redacted] is welcome to contact Lending Club Member Support directly via email [redacted] @lendingclub.com or phone XXX-XXX-XXXX Mon-Sat6am-5pm PST