LendingClub Corporation

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Thank you for giving us the opportunity to respond to [redacted] ***'s Revdex.com complaintWe understand Mr [redacted] is disappointed, and we would like to clarify the pre-approval process Lending Club uses information provided by credit bureaus, including credit score, outstanding debt, payment history, and recent credit activity, to identify potential borrowers and send pre-approved loan offersAt the time of loan application, Lending Club asks the applicant for other important information, such as income and employment statusBecause several weeks can pass [redacted] the pre-screening process and the actual application, we may also request updated information from credit bureaus All of the information is used to determine if an applicant qualifies for a loan offer at that timeCommon reasons for being declined for a loan after receiving a pre-approved offer are that an applicant's current outstanding debt is too high relative to his/her income or that changes have occurred in the applicant's credit report since pre-screening The specific reasons why a loan application is declined are provided in an adverse action noticeMr [redacted] can view his adverse action notice by logging into his Lending Club Account SummaryPlease note that the pre-screening process and loan application do not affect an applicant's credit score, because neither action is reported to credit bureaus as a hard credit inquiryMr [redacted] is eligible to apply again for a loan via Lending Club days after the date of his last application Lending Club reached out to Mr [redacted] by phone on 9/10/to explain the pre-approval process, the reasons for his application being declined, and his eligibility to re-apply after days Loans originated through the Lending Club platform are underwritten and made by WebBank, Salt Lake City, UT, member FDICLending Club delivered the adverse action letter to Mr [redacted] on behalf of WebBank To ensure Mr [redacted] does not receive any future unwanted contact from Lending Club, we removed his contact information from our email and direct mail marketing listsIf there are further questions regarding this matter, please have Mr [redacted] contact Lending Club directly by email at [redacted] @lendingclub.com or phone at XXX-XXX-XXXX Mon-Sat 6am-5pm PST Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nowhere on their mailer does it indicate this was an invitation to applyIt says plain and simple pre approvedWhat they are doing is advertisingI was pre approved for a certain amount and asked for an amount about 10% of what they offeredAnd their answer was NO in less than secondsI received a phone call, and was yes'd to death Advertising plain and simple Final Business Response / [redacted] (4000, 9, 2015/09/29) */ Thank you for giving us the opportunity to respond to [redacted] ***'s Revdex.com complaint Under the Fair Credit Reporting Act (FCRA), consumer credit reporting agencies, such as TransUnion and Experian, are permitted to include a consumer's name on lists used by creditors or insurers to make firm offers of credit or insurance not initiated by the consumer ("Firm Offers")The mailer Mr [redacted] received is an example of a Firm OfferRecipients of a Firm Offer must continue to meet the credit criteria established prior to making the offerThe term "pre-approval" is used because final account approval is subject to reverification of credit history, as well as verification of additional information that is unknown at the time of the Firm Offer, such as income and employment status Loans originated through the Lending Club platform are underwritten and made by WebBank, Salt Lake City, UT, member FDICAs noted in the initial response, Lending Club delivered the adverse action letter to Mr [redacted] on behalf of WebBank, which Mr [redacted] can view by logging into his Lending Club Account SummaryMr [redacted] is eligible to apply again for a loan via Lending Club days after the date of his last application If there are further questions regarding this matter, please have Mr [redacted] contact Lending Club directly by email at [redacted] @lendingclub.com or phone at XXX-XXX-XXXX Mon-Sat 6am-5pm PST Final Consumer Response / [redacted] (4200, 11, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The term pre approval is very simple, it didn't say invited to applyThis is advertising and in my opinion it was a fraudulent mailerThey did take me off the mailing list, but now the same mailer has arrived for my wifeA marriage usually means joint accountsOn her mailer it didn't say invited or invitation, is said pre -approved just like mineadvertising

Initial Business Response / [redacted] (1000, 5, 2014/07/24) */ Revdex.com Complaint Case # XXXXXXXX Consumer: [redacted] Case Opened: 7/22/ Consumer Complaint: Company sends letters in the mail to applicants and must provide personal information over the phone to opt out Consumer's Desired Resolution: Opt out of marketing materials Thank you for the opportunity to respond to the complaint from Mr [redacted] The direct mail piece that was sent to Mr [redacted] contains the Consumer Credit Reporting Industry Oand Opt-Out toll-free telephone numberThis telephone number is for consumers who want to stop receiving "pre-screened" offers of credit from our company and other companiesThe information requested originated from the Consumer Credit Reporting Industry, not Lending Club Lending Club has taken the necessary steps to ensure that Mrand Ms [redacted] will no longer receive mail solicitations from our companyWe have removed their names and address from our marketing database We thank you for the opportunity to respond to this complaint brought to our attention by Mr [redacted] Please let us know if there are any further questions on this matterMr [redacted] is welcome to contact Lending Club Member Support directly via email [redacted] @lendingclub.com or phone XXX-XXX-XXXX Mon-Sat6am-5pm PST Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am just glad we were removed from their listsI hope they provide an easy way for customers to opt out in the future

Initial Business Response / [redacted] (1000, 5, 2014/05/14) */ BBB Complaint Activity Report Case XXXXXXXX Borrower Name: [redacted] Lending Club ID: XXXXXXXX Consumer Complaint: Consumer claims company uses deceptive advertisement to refer applicants to other agencies. Consumer's Desired... Resolution: Change advertising practices. Lending Club is in receipt of RevDex.com (BBB) complaint case number XXXXXXXX submitted by Mr. [redacted] and would like to clarify the pre-approval process and explain the denial of a loan application. We use information provided by credit bureaus, including credit score, outstanding debt, payment history, and recent credit activity, to identify potential borrowers, and send pre-approved loan offers based on those criteria. At the time of his loan application, we asked Mr. [redacted] for other important information, such as his income and employment status. Because several weeks pass between the pre-screening process and the actual application, we also request updated information from the credit bureaus. Both sets of information are used to determine if an applicant qualifies for a loan offer. Common reasons for being declined for a loan after receiving a pre-approved offer are that an applicant's current outstanding debt is too high relative to their income or that changes have occurred in their credit report since pre-screening. The specific reasons why a loan application was declined are provided in an adverse action notice, which can always be viewed by logging into the Lending Club Account Summary. Please note that the pre-screening process and loan application does not affect credit scores, because neither action is reported to credit bureaus as a hard credit inquiry. In this case, the application was not a match with the stringent credit criteria that Lending Club uses to determine eligibility. However, when unable to obtain a loan through Lending Club, we often suggest other referral partners who may be able to assist an applicant in securing a personal loan. Should Mr. [redacted] have any further questions about the application, Member Support can be contacted at (XXX) XXX-XXXX Mon-Sat 6am-5pm PST or at [redacted] @lendingclub.com.

Initial Business Response / [redacted] (1000, 5, 2014/04/17) */ BBB Complaint Activity Report Case # XXXXXXXX Borrower Name: [redacted] Lending Club ID: (Member_XXXXXXXX) Lending Club is in receipt of RevDex.com (BBB) complaint case number XXXXXXXX submitted by Ms.... [redacted] and would like to clarify the pre-approval process and explain the denial of a loan application. We use information provided by credit bureaus, including credit score, outstanding debt, payment history, and recent credit activity, to identify potential borrowers, and send pre-approved loan offers based on those criteria. At the time of her loan application, we asked Ms. [redacted] for other important information, such as her income and employment status. Because several weeks pass [redacted] the pre-screening process and the actual application, we also request updated information from the credit bureaus. Both sets of information are used to determine if an applicant qualifies for a loan offer. Common reasons for being declined for a loan after receiving a pre-approved offer are that an applicant's current outstanding debt is too high relative to their income or that changes have occurred in their credit report since pre-screening. The specific reasons why a loan application was declined are provided in an adverse action notice, which can always be viewed by logging into the Lending Club Account Summary. Please note that the pre-screening process and loan application does not affect credit scores, because neither action is reported to credit bureaus as a hard credit inquiry. In this case, the application was not a match with the stringent credit criteria that Lending Club uses to determine eligibility. However, when unable to obtain a loan through Lending Club, we often suggest other referral partners who may be able to assist an applicant in securing a personal loan. Should Ms. [redacted] have any further questions about the application, Member Support can be contacted at (XXX) XXX-XXXX Mon-Sat 6am-5pm PST or at [redacted] @ [redacted] .

Initial Business Response / [redacted] (1000, 5, 2014/06/10) */ Thank you for giving Lending Club the opportunity to reply to [redacted] 's response Lending Club attempted to contact Ms [redacted] on 6/2/to explain that the toll-free number included in the Lending Club solicitation is the Consumer Credit Reporting Industry Oand Opt-Out toll-free telephone numberLending Club provides this telephone number for consumers who want to stop receiving "pre-screened" offers of credit from our company and other companiesThe offers of credit are based on information originating from the Consumer Credit Reporting Industry, not Lending Club The contact number for Ms [redacted] provided in the Revdex.com consumer info is out of serviceAlternatively, we have sent Ms [redacted] an e-mail explaining the opt-out procedures Additionally, per her request, Lending Club has taken the necessary steps to ensure that she will no longer receive mail solicitations from our companyWe have removed her name and address from our marketing database Please feel free to contact us if there are any further questions on this matterLending Club's office hours are 8:am to 5:pm Pacific Standard Time, Monday through Friday and can be reached at XXX-XXX-XXXX

Thank you for giving LendingClub the opportunity to respond to [redacted] Revdex.com (Revdex.com) complaint LendingClub is an online marketplace connecting borrowers and investorsAll personal loans offered through our marketplace are unsecured, fully amortizing loans that are originated and issued by [redacted] , member ***All of ** [redacted] loan details, including her payment history and details can be viewed in her Account Summary by clicking here: [redacted] Our records indicate ** [redacted] loan is paid in fullIn accordance with our Borrower Agreement, any origination fee amount in excess of 5% is refundable on a prorated basis over the term of the loan if the loan is paid in full prior to its maturity date Because ** [redacted] origination fee was in excess of 5%, she received a refund of $Due to an overpayment, ** [redacted] received a second refund of $LendingClub spoke with ** [redacted] on 7/18/to apologize for the confusion and confirm her refund amounts We thank you again for the opportunity to respond to this complaint brought to your attention by ** [redacted] To the extent that she has further questions, please have her contact LendingClub directly by email at [redacted] or phone at [redacted] , Mon-­Fri 7am - 4pm Pacific Time

(The consumer indicated he/she DID NOT accept the response from the business.)No apology was given first of all and the supervisor or manager was rude to me on the phoneShe did not provide her employee number to me, so I could properly identify who she wasIt could of been anyone, claiming to be a supervisorVery unprofessional company and I will NOT DO BUSINESS WITH THEM AGAINI will not recommend them for anything or to the many friends that I know

Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Thank you for giving Lending Club the opportunity to respond to [redacted] 's Revdex.com (Revdex.com) complaint The loans offered through the Lending Club marketplace are fixed rate, fully-amortizing loansEqual monthly payments are due and payable over the loan term, generally 36- or 60-monthsThe payment amount and payment due date are disclosed in the Truth in Lending disclosure and can also be found in the borrower's online account summaryLending Club allows borrowers to make additional payments, in whole or in part, without penalty or premium at any timeAny partial prepayment is applied to the principal amount outstanding and does not postpone the due date of any subsequent monthly installmentsThis policy was communicated to Ms [redacted] on several occasions via phone Lending Club conducted a thorough review of the payment history on Ms [redacted] 's accountIt appears there was some confusion regarding a check in transit and instructions for how it was to be applied to the accountWe apologize for this confusionIn an effort to provide excellent [redacted] , Lending Club is crediting Ms [redacted] 's loan for the amount of the misdirected paymentTo prevent similar occurrences in the future, we recommend that Ms [redacted] send one check for her monthly payment on or before her due date to the address below, or enroll in ACH payments: Lending Club Corporation DeptXXXXX P.OBox XXXXX San Francisco, CA XXXXX Lending Club attempted to contact Ms [redacted] via phone upon receipt of this complaint and was unable to reach herTo the extent that Ms [redacted] has further questions, please have her contact Lending Club directly at Payment Solutions team at (XXX) XXX - XXXX between Monday - Friday 6:a.m- 5:p.mPacific Time

Initial Business Response / [redacted] (1000, 5, 2014/04/21) */ Revdex.com Complaint Case # XXXXXXXX Consumer: [redacted] Case Opened: 2014-April- Consumer Complaint: Inappropriate loan application denial Consumer's Desired Resolution: Approval for the loan applied for Response: Thank you for giving Lending Club the opportunity to respond to [redacted] 's Revdex.com complaint Lending Club offers personal and business loansAll Lending Club borrowers are prohibited from using loan proceeds to fund post-secondary educational expensesLending Club reserves the right to cancel any loan request if it determines, at its sole discretion, the intended use of any loan funds is for funding post-secondary educational expensesAlso, borrowers are prohibited from refinancing debts in connection with funding any post-secondary educational expensesThese expenses include, but are not limited to, tuition, fees, books, supplies, miscellaneous expenses, or room and board On the loan application, the applicant stated that the loan proceeds would be used for credit card refinancingAs standard procedure, Lending Club verifies the borrower's intended purpose of the loan during the application review processResearch indicated that the applicant's requested loan amount was significantly higher than the applicant's actual revolving credit line balances and credit card balancesLending Club contacted the applicant by telephone to gather more informationDuring the course of conversation, it was believed that a portion of the loan proceeds would be used to pay off post-secondary educational expenses We encourage Mr [redacted] to submit another application for an amount that does not include loan proceeds being used to pay off post-secondary educational expenses

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] The companies note: As a courtesy due to a customer service issue, LendingClub expensed the remaining balance in the amount of $on 3/26/and the account is paid in full This is completely inaccurate information as I have a payoff letter and the copy of the check that cleared my bank for the total payoff amount Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ Thank you for giving us the opportunity to respond to [redacted] 's Revdex.com complaintWe understand Mr [redacted] is disappointed, and we would like to clarify the pre-approval process Lending Club uses information provided by credit bureaus, including credit score, outstanding debt, payment history, and recent credit activity, to identify potential borrowers and send pre-approved loan offersAt the time of loan application, Lending Club asks the applicant for other important information, such as income and employment statusBecause several weeks can pass [redacted] the pre-screening process and the actual application, we may also request updated information from credit bureaus All of the information is used to determine if an applicant qualifies for a loan offer at that timeCommon reasons for being declined for a loan after receiving a pre-approved offer are that an applicant's current outstanding debt is too high relative to his/her income or that changes have occurred in the applicant's credit report since pre-screening Mr [redacted] can view the specific reasons why his loan application was declined his adverse action notice which can be accessed by logging into his Lending Club Account SummaryPlease note that the pre-screening process and loan application do not affect an applicant's credit score, because neither action is reported to credit bureaus as a hard credit inquiryMr [redacted] is eligible to apply again for a loan via Lending Club days after the date of his last application Loans originated through the Lending Club platform are underwritten and made by WebBank, Salt Lake City, UT, member FDICLending Club delivered the adverse action letter to Mr [redacted] on behalf of WebBank To ensure Mr [redacted] does not receive any future unwanted marketing from Lending Club, we have complied with his request and removed his contact information from our email and mail marketing listsIf there are further questions regarding this matter, please have Mr [redacted] contact Lending Club directly by email at [redacted] @lendingclub.com or phone at XXX-XXX-XXXX Mon-Sat 6am-5pm PST

Complaint: [redacted] I am rejecting this response because: lending club still has not removed my name from thisaccountSincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/06/17) */
Thank you for giving us the opportunity to respond to *** ***'s Revdex.com complaintWe understand Ms*** is disappointed, and we would like to address any concerns regarding our second loan application process
We can't change the terms of an existing loan, but we recognize that borrowers may be able to realize interest savings or meet new financing needs by applying for a second loan and using the funds from the second loan to pay off the outstanding balance of the current loanTo qualify for a second loan, borrowers need to meet the current credit criteria for the second loan and have made either or consecutive on-time monthly payments, depending on the loan term, on the existing Lending Club loanLending Club sends emails to borrowers informing them about the second loan opportunity if they have met the payment history criteria
If borrowers choose to apply for a second loan, they are required to submit an applicationAs part of the application process, Lending Club may perform income verification to validate the income stated on the loan applicationLending Club requested documents from Ms*** to verify that informationAfter reviewing the documentation, Lending Club determined that the income stated on the application could not be supported
Loans originated through the Lending Club platform are underwritten and made by WebBank, Salt Lake City, UT, member FDICLending Club delivered an adverse action letter to Ms*** on behalf of WebBankShe can access the adverse action notice by logging on to her Lending Club account
Please note pending applications for a second loan through Lending Club do not in any way alter or affect the status of a current loanAll payments on existing loans are due on the monthly payment due date
Ms*** is eligible to apply for a loan with Lending Club in the futureTo the extent that Ms*** has further questions, please have her contact Lending Club directly by email at ***@lendingclub.com or phone XXX-XXX-XXXX Mon-Sat 6am-5pm PST
Initial Consumer Rebuttal /* (3000, 8, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is why I am complaining to begin withThe response from Lending Club doesn't resolve my issueMy income cannot cover the two loans for sureThe second loan that I applied via online and Lending Club didn't approve it is because they are considering a second loan as an additional loan and therefore my income cannot cover the two loansThe second loan with Lending Club is to PAY-OFF THE FIRST LOAN WITH HIGH RATE, as they advertised on the letter that they sent meOnce I pay-off my first loan I do have enough money to pay for my second loan as I have been paying Lending Club's loan for the past year and halfI am requesting the approval of the second loan to lower my interest ratesI never received any letters from Lending Club and from WebBankI need Lending Club to approve my second loan since the purpose of the second loan is to repay the first LoanI need management team to give me a call, as usually is done by a respected firm, and try to resolve the issue
Final Business Response /* (4000, 10, 2015/07/06) */
Thank you for the opportunity to respond to the complaint from Ms***Lending Club spoke with Ms*** personally to address her complaint on 6/29/
We apologize that Lending Club cannot resolve Ms***'s requestMany borrowers utilize a second loan to pay off their first loanIt is Lending Club policy that all loan applications are subject to an initial soft credit inquiryCommon reasons for being declined for a second loan after receiving an invitation to apply offer are that an applicant's current outstanding debt is too high relative to their income or that changes have occurred in their credit report after their initial loan application
We thank you again for the opportunity to respond to this complaint brought to our attention by Ms***Please let us know if there are any further questions on this matterAdditional questions may be directed to Lending Club Member Support directly via email ***@lendingclub.com or phone XXX-XXX-XXXX Mon-Sat6am-5pm PST
Final Consumer Response /* (4200, 12, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cannot accept their apologies, I do understand their policy of the way they do business, but I don't agree and like itI will never recommend lending club to anyone since they will not give you the chance to have another loan and lower your interest ratesI just have to be patient and payoff Lending Club's loan and will never use them ever ever again!!!! And I will make sure all the people that I know, will know the truth about Lending Club!!!!

Thank you for giving Lending Club the opportunity to respond to *** ***’ Revdex.com (Revdex.com) complaint
Lending Club received and processed *** ***’ payoff check on 5/8/As the check received exceeded the outstanding loan balance, we initiated a refund to *** ***’ bank
account on fileOn 5/15/2017, we emailed *** *** confirming the amount and turnaround time of his refundWe also attempted to contact *** *** by phone on 5/16/to discuss the refund process.
We thank you again for the opportunity to respond to this complaint brought to your attention by *** *** To the extent that *** *** has further questions, please have him contact Lending Club directly by email at *** ** *** ** *** Mon-Fri 6am-5pm PST and Sat 8am-5pm PST

Thank you for giving us the opportunity to respond to *** ***’s Revdex.com complaint
We understand *** is disappointed, and we would like to clarify the pre-approval processLendingClub uses information provided by the credit bureaus, including credit score, outstanding
debt, payment history and recent credit activity, to identify potential borrowers and send pre-approved loan offers based on those criteriaWe verify this by requesting updated information from credit bureausWe also request additional information, such as income and employment statusLoans originated through the LendingClub platform are underwritten and made by *** *** ***
On 9/13/2017, we sent an email to *** stating that she did not qualify at the time for a loan with LendingClub but that she may qualify with a co-borrower or individually with one of our affiliated partnersIf *** chooses not to apply with a co-borrower, LendingClub will deliver an adverse action letter to *** on behalf of *** on or about 10/3/
To comply with her request to receive no further contact, Lending Club has removed the following information from our marketing lists as of 9/13/2017:
*** ***
*** *** *** *** ** *** *** *** will receive no further marketing materials via emailThere may be additional marketing materials heading her way via mail, so please allow three to five weeks for all postal mail to stop arriving at her addressWe apologize for any inconvenience this may causeAdditionally, if this is not the correct information or there’s another name or address *** would like us to remove from our marketing list, please have her contact LendingClub and we will promptly remove it.
We thank you again for the opportunity to respond to this complaint brought to your attention by ***If *** has any additional questions or concerns, please have her contact LendingClub directly by email at *** ** *** ** ***, Mon-Fri 8am-5pm Pacific Time

Initial Business Response /* (1000, 5, 2014/06/05) */
Revdex.com Complaint Activity Report Case # XXXXXXXX
Borrower Name: *** ***
Lending Club is in receipt of Revdex.com (Revdex.com) complaint case number XXXXXXXXLending Club is aware of the situation referenced in the complaint to the
Revdex.comThe circumstances of the event to which Ms*** *** has fallen victim are not the result of any actions by Lending Club or its affiliatesWe are sorry to report that Ms*** was defrauded by an ongoing scheme where the Lending Club name or a variation of Lending Club is used to entice victims to pay up-front fees for non-existent loans
It appears that after a victim has applied for a loan online through an unaffiliated website, the victim's loan request information is somehow obtained by the fraudstersThe fraudster then contacts the victim using the Lending Club name or a variation of Lending ClubThey promise the victim that they can obtain a loan through Lending Club by paying an application feeIn some instances, the fraudsters return to the same victim multiple times requesting additional funds in exchange for securing a loanFunds are usually transferred to the fraudsters through the use of a Green Dot or Vanilla Visa card (or similar device), companies with whom Lending Club has no relationship
All loans obtained through the Lending Club platform are made without any application fee and are funded by WebBank, a Utah Industrial BankInformation regarding the relationship between Lending Club and WebBank may be found on our website at lendingclub.com
Regrettably, Ms*** is another victim of this fraud schemeShe is not a consumer who has engaged in any transactions with Lending Club and as such there is no record of her activities within our systemThe people she spoke with were part of the fraud schemeThe application fees delivered by Ms*** were not sent to Lending Club; they were likely sent directly to the fraudsters
The Lending Club Fraud Department has left messages for Ms*** to contact usUpon contacting us, we will advise her that she is a victim of this fraud scheme and will recommend that she add a fraud alert to her Credit bureau report as well as file a complaint with the FTC
To our knowledge, these fraudsters have not been found to date and continue to prey upon their victims
Lending Club continues to work with consumers and any and all appropriate and willing law enforcement agencies to find and prosecute these fraudsters (FBI Complaint Id: IXXXXXXXXXXXXXXXX, FTC Complaint Id: XXXXXXXX)The United States Secret Service (San Francisco chapter) met with Lending Club on 11/13/to discuss this issue and has since launched their investigation

I took out a loan on line for $ No where in any of the correspondences did the Lending Club say their was a "finders Fee" of 6% of the loan This is above and beyond the almost 16% annual interest rate charged on the loanI got approved on-line, I was told the money would show up in my checking account What showed up today (9/20/2016) was $32900.00, not $ I started to pay off some debt and then decided I had better check on why the amount was low After many hours of calling, I was told there was a $finders feeI paid off two loans, cancelled the other payoffs and sent $20,back to the Lenders ClubI had plans and would have paid off all my debt if the loan amount was what I requested - $ No where in any documents does it say there is a fee This is unjust and out right thief

Thank you for giving Lending Club the opportunity to respond to *** *** Revdex.com (Revdex.com) complaintBorrowers may authorize Lending Club to automatically deduct monthly payments, additional payments or loan payoffs electronically via Automated Clearing House (ACH) transfers
through a bank account of their choiceTo complete the ACH transfer, Lending Club needs at least one business day's noticeAfter 2pm Pacific Time, we are operating on the next business dayDue to the timing of *** *** call to Lending Club, we were unable to schedule the payoffs for his loans on the requested date of Friday 2/19/We processed the transactions on the earliest date possible, which was the next business day, Monday 2/22/We apologize for the confusion regarding the payment scheduling and congratulate *** *** on paying off both of his loansAs a courtesy and to provide excellent customer service, Lending Club has refunded the interest that accrued on both of his loans from 2/19/to 2/22/2016.If there are further questions regarding this matter, please have *** *** contact Lending Club directly by email at *** or phone *** Mon-Sat 6am-5pm PST

I recently tried getting a loan through this company and because I'm almost completely deaf I have my wife take care of talking on the phone They asked to talk to me to verify that is was actually me and because I could hear them they were very rude to my wife and me I find there attitude towards a handicapped man very wrong and I wouldn't recommend anyone going through this company

Initial Business Response /* (1000, 5, 2015/09/21) */
Thank you for giving us the opportunity to respond to *** ***'s Revdex.com complaint
In general our customers tell us they're saving money with Lending Club versus their other options, but there are circumstances where that
may not be the caseRates on loans through Lending Club range from 5.99% to 32.99% Annual Percentage Rate (APR) and are set for each individual *** based upon the experience of facilitating billions of dollars in consumer loans through the Lending Club platform
All borrowers pay an origination fee between 1.11% and 5.00% of the loan amount, depending on the loan grade (A1-G5), which is based on the credit ratingThis can be found in the Rates & Fees section on our websiteThe origination fee is deducted from the loan proceeds, so the loan proceeds received will be less than the full amount of the issued loan
The origination fee is included in the APR calculation and was disclosed in the Truth in Lending disclosure (TIL)The TIL is Step of the online application and it specifies important terms of your loanLending Club requires that applicants acknowledge the TIL, and other important loan documentation, by electronically accepting the agreements before submitting an applicationIf an applicant does not electronically agree to the terms outlined in the TIL, the application will not move forward and the loan will not originate
In this case, Lending Club records indicate Ms*** accepted the TIL on 8/12/Ms***'s specific loan documents and agreements are available for review under the Loan Documents tab in her Lending Club AccountIf Ms*** would like to like to review information about rates and fees more generally, she can visit http://www.lendingclub.com/public/borrower-rates-and-fees.action
To the extent that Ms*** has further questions, please have her contact Lending Club directly by email at ***@lendingclub.com or phone XXX-XXX-XXXX Mon-Sat 6am-5pm PST