LendingClub Corporation

Thank you for giving us the opportunity to respond to [redacted] ’s Revdex.com complaint LendingClub spoke with [redacted] via phone on 6/26/to clarify that [redacted] checked his rates for a personal loan through the Lending Club marketplace on 6/6/via one of our affiliated partner websitesLendingClub advised that the pre-screening process and loan application do not affect an applicant’s credit score, because neither action is reported to credit bureaus as a hard credit inquiry We thank you again for the opportunity to respond to this complaint brought to your attention by [redacted] To the extent that he has further questions, please have him contact Lending Club directly by email at [redacted] , Mon-­Fri 6am - ­5pm PST and Sat 8am ­-5pm PST

I applied for a loan from the comfort of my home, submitted the required docs and had funding within daysI was able to repay early and the reps made the whole process so easyWould def do business with this company again

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Thank you for giving Lending Club the opportunity to respond to [redacted] ' Revdex.com (Revdex.com) complaint Under the Fair Credit Reporting Act (FCRA), consumer credit reporting agencies, such as Transunion and Experian, are permitted to include a consumer's name on lists used by creditors or insurers to make firm offers of credit or insurance not initiated by the consumer ("Firm Offers")Under these same rules, Firm Offers must include instructions for how the consumer may opt-out of receiving future offersLending Club received Ms [redacted] ' request to opt out of marketing material on 11/20/via emailWe promptly removed the contact information she provided in her email from our marketing list Once Lending Club opts out a mailing address, it may take three to five weeks for all postal mail to stop arriving at the stated addressIn some instances, there may be marketing materials that were sent prior to our processing of an opt-out requestLending Club apologizes for the inconvenience we may have caused Ms [redacted] If there's another address where Ms [redacted] has been receiving mail that she also wants us to remove from our list, please have her contact Lending Club We thank you again for the opportunity to respond to this complaint brought to your attention by Ms [redacted] To the extent that Ms [redacted] has further questions, please have her contact Lending Club directly by email at [redacted] @lendingclub.com or phone at XXX-XXX-XXXX Mon-Sat 6am-5pm PST

I have been approved for a personal loan with Lending ClubThey requested the first month payment sent to them via western unionThey said my loan along with the money I send them would be in my account in an hourIs this real and is it safe?

Thank you for giving us the opportunity to respond to [redacted] ***’s Revdex.com complaint We understand Mr [redacted] is disappointed, and we would like to clarify the pre-approval processLendingClub uses information provided by the credit bureaus, including credit score, outstanding debt, payment history and recent credit activity, to identify potential borrowers and send pre-approved loan offers based on those criteriaWe verify this by requesting updated information from credit bureausWe also request additional information, such as income and employment statusLoans originated through the LendingClub platform are underwritten and made by [redacted] , member ***LendingClub delivered an adverse action letter to Mr [redacted] on behalf of [redacted] on 7/25/ If LendingClub is unable to locate a consumer’s credit profile, we would be unable to provide any rates or offers to themThis situation may occur if an applicant has a credit freeze on their credit report or if there are family members with similar names at the same address We attempted to contact Mr [redacted] on 7/27/to apologize for his experience and explain our process, but were unable to reach him To comply with his request to receive no further contact, Lending Club has removed the following information from our marketing lists as of 7/27/2017: [redacted] Mr [redacted] will receive no further marketing materials via emailThere may be additional marketing materials heading his way via mail, so please allow three to five weeks for all postal mail to stop arriving at his addressWe apologize for any inconvenience this may causeAdditionally, if this is not the correct information or there’s another name or address Mr [redacted] would like us to remove from our marketing list, please have him contact LendingClub and we will promptly remove it We thank you again for the opportunity to respond to this complaint brought to your attention by Mr***If Mr [redacted] has any additional questions or concerns, please have him contact LendingClub directly by email at [redacted] , Mon-Fri 8am-5pm Pacific Time

Received a pre-approval letter, went to apply and was deniedI don't appreciate my credit getting pulled for no reasonI am very careful with my credit DO NOT APPLY HERE

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/07/29) */ Revdex.com Complaint Case # XXXXXXXX Consumer: [redacted] Case Opened: 2014-July- Consumer Complaint: -Lending Club representatives are rude (Customer Service Issue) Consumer's Desired Resolution: -Withdraw the loan application and stop sending preapproval letters Response: Thank you for giving Lending Club the opportunity to respond to [redacted] ' Revdex.com (Revdex.com) complaint Records indicate that Lending Club called Mr [redacted] on 7/19/to complete a phone verification interview as part of Mr [redacted] ' loan application reviewThe phone verification interview is a standard part of our application review processLending Club has strong identity verification and authentication mechanisms to ensure that an application is valid and to avoid the risk of identity theftOur application process is completed online; therefore, we often look to verify identity via a phone conversation during which we ask several personal questions that only the individual would knowAlso, it is common for Lending Club to require that the telephone verification interview is completed from the applicant's place of employment on a landline telephone We do apologize for the curt manner of our representative which Mr [redacted] perceived as rude, and appreciate Mr [redacted] ' feedbackLending Club strives to always treat our members as courteously as possible As Mr [redacted] requested, Lending Club withdrew his loan application on 7/21/Also, we have taken the steps to remove Mr [redacted] from future Lending Club direct mail solicitations and we have unsubscribed Mr [redacted] ' email address from our email marketing distribution list Please let us know if there are any further questions on this matter [redacted] is welcome to contact Lending Club Member Support directly via email [redacted] @lendingclub.com or phone XXX-XXX-XXXX Mon-Sat6am-5pm PST Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thats fine if I didnt meet there standards it ok, Ive been approved and denied for loans before but have never been ask to call from the jobI gave them all the info they need to call my employment to verify I was working thereSo now we both can go our seperate ways thanks

I was never notified of this failed payment I will send the statement for May, but I need negative reports to credit agencies removed, as I was not notified this and tried to make all payments in good faithYou can confirm with [redacted] and [redacted] there are no stop payments for Lending Club or *** Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

I applied near the end of March They deleted my file never called said I did not respond fast enough to download my tax return Who ever heard of a lending company that deletes your file in weeks if you do not download your tax return fast enough I spoke with the manager Basically said too bad Download it faster next timeIt is HARD to find their phone number It is [redacted] by the way They asked me to fill out irs form 4506-t and leave line blank I have no idea what this means but seems shady fyi

Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Thank you for giving Lending Club the opportunity to respond to [redacted] ' Revdex.com (Revdex.com) complaint Under the Fair Credit Reporting Act (FCRA), consumer credit reporting agencies, such as Transunion and Experian, are permitted to include a consumer's name on lists used by creditors or insurers to make firm offers of credit or insurance not initiated by the consumer ("Firm Offers")Under these same rules, Firm Offers must include instructions for how the consumer may opt-out of receiving future offersLending Club received Ms [redacted] ' request to opt out of marketing material on 12/01/via emailWe promptly removed the contact information she provided in her email from our marketing list Once Lending Club opts out a mailing address, it may take three to five weeks for all postal mail to stop arriving at the stated addressIn some instances, there may be marketing materials that were sent prior to our processing of an opt-out requestLending Club apologizes for the inconvenience we may have caused Ms [redacted] If there's another address where Ms [redacted] has been receiving mail that she also wants us to remove from our list, please have her contact Lending Club We thank you again for the opportunity to respond to this complaint brought to your attention by Ms [redacted] To the extent that Ms [redacted] has further questions, please have her contact Lending Club directly by email at [redacted] @lendingclub.com or phone at XXX-XXX-XXXX Mon-Sat 6am-5pm PST Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as there is no further solicitation from Lending Club, I will not have any further issue Final Consumer Response / [redacted] (2540, 12, 2016/02/26) */ Hello [redacted] , I just recieved another mailing from Lending ClubWhen I initially received their email response stating that I was removed and to allow 3-weeks, that was the 3rd week of December Per my records, 3-weeks from their email notice would expire the end of January We are now in almost the last week of February, and the second mailing has been receivedThey initially stopped sending items after they sent me the email notice, however, weeks have passed [redacted] they are continuing to send mailings, as if the request was never submitted Thank you~ [redacted] Final Business Response / [redacted] (2600, 14, 2016/03/11) */ Thank you for giving Lending Club the opportunity to respond to [redacted] Revdex.com (Revdex.com) complaint Lending Club attempted to speak with Ms [redacted] via phone on 3/3/to confirm the address she is receiving marketing material from Lending ClubWe double checked our records, and we show that we removed the address provided by the Revdex.com from our marketing listsIn the event there was an error with processing the opt-out, we have processed the request again, as a precautionIt may take an additional three-to-five weeks for all postal mail to stop arriving at the addresses provided, as there may be marketing material that were sent prior to this re-processing of the opt-out requestLending Club apologizes for any inconvenience we may have caused If there's another address where Ms [redacted] has been receiving mail that she also wants us to remove from our list, please have her contact Lending Club We thank you again for the opportunity to respond to this complaint brought to your attention by Ms [redacted] To the extent that Ms [redacted] has further questions, please have her contact Lending Club directly by email at [redacted] @lendingclub.com or phone at XXX-XXX-XXXX Mon-Sat 6am-5pm PST

Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ Thank you for giving Lending Club the opportunity to respond to [redacted] 's Revdex.com (Revdex.com) complaint Lending Club borrowers pay a nonrefundable lender origination fee between 1.11% to 5.00% of the loan amount, depending on their loan grade (A1-G5, depending on credit rating)It's deducted from the loan proceeds, so the loan proceeds borrowers receive are less than the full amount of the issued loanThe origination fee is designed to compensate the lender for the costs of loan origination To view details on his loan origination fee, Mr [redacted] can log into his account by visiting his Account SummaryUnder the Loan Documents section, he can review the Truth-in-Lending disclosure, which was presented to him during the third step of the loan application processThis form includes all the terms of his loan as he agreed to them and most clearly presents the details of his loan, including the origination feeTo learn more about the origination fee, please visit our Rates and Fees page Despite the disclosure, we understand that there may be circumstances in which a borrower does not wish to go forward with the loanLending Club contacted Mr [redacted] directly to address his concerns If there are further questions regarding this matter, please have Mr [redacted] contact Lending Club directly by email at [redacted] @lendingclub.com or phone XXX-XXX-XXXX Mon-Sat 6am-5pm PST Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Lending Club has contacted me and refunded the origination costs and interest charges I paid

Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ Thank you for giving Lending Club the opportunity to respond to Mr [redacted] 's Revdex.com (Revdex.com) complaintWe understand that Mr [redacted] is disappointed, and we would like to clarify the application process As part of the application process, Lending Club may perform income verification to validate the personal annual income stated on the loan applicationLending Club requested documents from Mr [redacted] to verify his stated personal annual incomeAfter reviewing the documents he provided, Lending Club determined that the documents did not support and verify the personal annual income Mr [redacted] stated on his application Loans originated through the Lending Club platform are underwritten and made by WebBank, Salt Lake City, UT, member FDICLending Club provided an adverse action notification to Mr [redacted] describing the credit decision on behalf of WebBankMr [redacted] can view the adverse action letter by logging into his Lending Club account Unfortunately, we are unable to reconsider an application once it has been declined; however, Mr [redacted] is eligible to apply again for a loan through Lending Club in the future Please note that the loan application process does not affect an applicant's credit score, because it is not reported to credit bureaus as a hard credit inquiry If there are further questions regarding this matter, please have Mr [redacted] contact Lending Club directly by email at [redacted] @lendingclub.com or phone XXX-XXX-XXXX Mon-Sat 6am-5pm PST

Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ Thank you for giving Lending Club the opportunity to respond to [redacted] ' Revdex.com (Revdex.com) complaint To determine whether someone qualifies for a loan offer, Lending Club uses information provided by the credit bureaus, including credit score, outstanding debt, payment history and recent credit activityWe also request additional information, such as income and employment statusBoth sets of information are used to determine if an applicant qualifies for a loan offerThe specific reasons why Ms [redacted] ' application was declined were provided in an adverse action notice, which she can view by logging into her Account Summary If Ms [redacted] feels that the information in her credit report isn't correct, we encourage her to reach out directly to the credit reporting agencyShe can do this through their websites: TransUnion: www.transunion.com Equifax: www.equifax.com Experian: www.experian.com Please note that the pre-screening process and loan application did not affect her credit score, because neither action is reported to credit bureaus as a hard credit inquiryMs [redacted] is eligible to apply again for a loan via Lending Club thirty days after the date of her last application If there are further questions regarding this matter, please have Ms [redacted] contact Lending Club directly by email at [redacted] @lendingclub.com or phone XXX-XXX-XXXX Mon-Sat 6am-5pm PST Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Thank you for giving Lending Club the opportunity to respond to [redacted] Revdex.com (Revdex.com) complaint Under the Fair Credit Reporting Act (FCRA), consumer credit reporting agencies, such as Transunion and Experian, are permitted to include a consumer's name on lists used by creditors or insurers to make firm offers of credit or insurance not initiated by the consumer ("Firm Offers")Under these same rules, Firm Offers must include instructions for how the consumer may opt-out of receiving future offersLending Club direct mail solicitations include a toll-free telephone number, as well as addresses for each of the three major national credit reporting agencies, which consumers can call to opt-out of all Firm OffersAdditionally, the solicitation includes a mailing address and email for consumers to specifically opt-out of communications from Lending Club To comply with Mr [redacted] request, Lending Club removed the following contact information from our mailing list on 3/30/2016: [redacted] Mr [redacted] should allow three to five weeks to no longer receive postal mail from Lending ClubWe apologize for any inconvenience this may causeAdditionally, if there’s another name or address Mr [redacted] would like us to remove from our marketing list, please have him contact Lending Club and we will promptly removeWe attempted to contact Mr [redacted] upon receipt of this complaint to apologize for his experience and confirm the correct contact information [redacted] or phone at [redacted] Mon-Sat 6am-5pm PST

Thank you for giving Lending Club the opportunity to respond to [redacted] Lending Club is an online marketplace connecting borrowers and investorsAll consumer loans offered through our marketplace are unsecured, fully-amortizing loans that are originated and issued by WebBank, member FDIC Lending Club does not make, originate or issue any loans, and the loans through our marketplace are subject to a one-time lender origination fee Origination fees currently range between 1% and 6% of the loan amount, depending on the borrower’s loan grade (credit rating)The origination fee is considered a finance charge and is included, along with interest, in the calculation of the loan’s APRThe origination fee is paid directly from the proceeds of the loan so the net deposit to the borrower is the amount available for their use [redacted] began her application over the phone on 10/21/At that time, we advised that the offers presented included a one-time origination fee, which is factored into the APR [redacted] acknowledged this and agreed to proceed with the application Prior to an applicant’s acceptance of a loan offer, the applicant is presented with an estimated Truth in Lending (TIL) disclosure that provides important terms of the loan including the APR, finance charge, and the one-time origination feeAny origination fee in excess of 5% is refundable on a prorated basis over the term of the loan if the loan is paid in full prior to its maturity date On 11/02/2016, [redacted] contacted Lending Club via phone to request for her payoff balanceUpon refuting the balance due to the origination fee, Lending Club offered to cancel [redacted] ***’s loan on 11/3/ [redacted] advised she would like to keep the loan and her loan is now paid in fullAs [redacted] ***’s origination fee was in excess of 5%, she received a refund of $ We thank you again for the opportunity to respond to this complaint brought to your attention by [redacted] ***To the extent that [redacted] has any further questions, please have her contact Lending Club directly by email at [redacted] or phone [redacted] Mon-Fri 6am-5pm PST

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Thank you for giving us the opportunity to respond to [redacted] ***'s Revdex.com complaintWe understand Mr [redacted] is disappointed, and we would like to clarify the pre-approval process Lending Club uses information provided by credit bureaus, including credit score, outstanding debt, payment history, and recent credit activity, to identify potential borrowers and send pre-approved loan offers At the time of loan application, Lending Club asks the applicant for other important information, such as the applicant's personal annual income and employment statusBecause several weeks can pass [redacted] the pre-screening process and the actual application, we also request updated information from the credit bureausBoth sets of information are used to determine if an applicant qualifies for a loan offer at that time Common reasons for being declined for a loan after receiving a pre-approved offer are that an applicant's current outstanding debt is too high relative to the applicant's personal annual income or that changes have occurred in the applicant's credit report since pre-screeningThe specific reasons why Mr***'s loan application was declined are provided in an adverse action notice, which can be viewed by logging into his Lending Club account summary Loans originated through the Lending Club platform are underwritten and made by WebBank, Salt Lake City, UT, member FDICLending Club delivered the adverse action letter to Mr [redacted] on behalf of WebBank At Lending Club, we are always open to [redacted] feedback, and we appreciate Mr***'s suggestion for our marketing letterThe use of the word "pre-approved" describes the firm offer of credit we extended to Mr [redacted] after the initial pre-screen processAs stated in the offer letter we sent to Mr [redacted] and described above, the pre-approved offer is subject to reverification of an applicant's creditworthiness at the time the applicant applies for the loan Please note that the pre-screening process and loan application do not affect an applicant's credit score, because neither action is reported to credit bureaus as a hard credit inquiryMr [redacted] is eligible to apply again for a loan via Lending Club in the future To ensure Mr [redacted] does not receive any future unwanted contact from Lending Club, we removed his contact information from our email and direct mail marketing listsIf there are further questions regarding this matter, please have Mr [redacted] contact Lending Club directly by email at [redacted] @lendingclub.com or phone XXX-XXX-XXXX Mon-Sat 6am-5pm PST Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) My credit score has only been increasing since last yearMy annual income is $89,and employment is full-time for years with the same companyIf anything had changed since they did the pre-approval, then it was my credit score was better (even though only a few points)This type of practice should not be toleratedI just received a pre-approved credit card offer from Merrick bank (after Lendingclub) When I applied, they approved me for exactly what they pre-approved me for the amount that they offered in the letterThis is unacceptableI want at least a $credit offer at a respectable APR to help re-establish my credit like they promised [redacted] ***

Thank you for giving LendingClub the opportunity to follow up on [redacted] ***’s Revdex.com (Revdex.com) complaint Upon review of the calls between ** [redacted] and [redacted] , our records indicate LendingClub was notified on 6/2/that the payments ** [redacted] authorized on 5/15/were unsuccessful** [redacted] was later informed of the failed payments by phone on 6/12/ It is LendingClub’s policy to report all account experiences to one or more of the major credit reporting agenciesLendingClub reports both positive and negative payment histories Late payments, missed payments, or other defaults may be reflected in a borrower’s credit reportOur records indicate that ***’s account is being reported accurately to the credit bureausTo remain fair and impartial to all borrowers, we are unable to make modifications or exceptions to our credit bureau reporting policy We thank you again for the opportunity to respond to this complaint brought to your attention by ***If ** [redacted] has any further questions, please have her contact LendingClub directly by email at [redacted] or phone 888-596-Mon-Fri 6am-5pm Pacific Time

Thank you for giving us the opportunity to respond to [redacted] ’s Revdex.com complaint We appreciate the circumstances of [redacted] ’s financial situationWhen [redacted] contacted Lending Club, we offered payments options within our guidelines; however, we are unable to provide loan payment modifications Lending Club allows borrowers to permanently move their monthly payment due date, and borrowers may also make their monthly payment anytime within days of the payment due date without incurring a late feeThe entire monthly payment amount is due each month and any portion not paid becomes past due, which may lead to a loan charging off Lending Club strives to provide the very best service to all of our customersWe’re sorry if we didn’t meet [redacted] ’s expectations and appreciate his feedbackWe’ll use his feedback to improve our service We thank you again for the opportunity to respond to this complaint brought to your attention by [redacted] If he has additional questions, please have him contact us directly by email at [redacted] or by phone at [redacted] Mon-Fri 6am-5pm PST

Lending Club totally lies about the expected net returns on their loans I had well over loans with them yet my rate of return was less than half of expected, and for the past several months has been negative! Absolute ripoff You will very likely not receive the rates of returns that they "expect"