Sign in

Lester, Inc.

Sharing is caring! Have something to share about Lester, Inc.? Use RevDex to write a review
Reviews Lester, Inc.

Lester, Inc. Reviews (309)

We would like to apologize for any inconvenience caused to Ms***After the receipt of this complaint we have checked our record and below are the response to the complaint made by Ms***.Ms*** had contacted GuruAid on November 26, for issues concerning unauthorized charge of USD
$made on her card by ***Ms*** in her complaint had mentioned that GuruAid had misrepresented as ***, here we would like to clarify that that GuruAid is a division of a year old U.Scompany (Lester Incwww.lesterusa.com) based in *** *** ** and is an independent provider of technical support services for several third party brandsAs we are involved in providing technical support as an independent entity to major and various third party brands, we follow certain steps as listed below in order to ensure that customers are aware that they are calling GuruAid:1. Our website www.GuruAid.com makes it very clear that we are not affiliated with any computer or software product company.2. Our advertising on the web clearly states that the service is from GuruAid3. The IVR recording before it is connected to a GuruAid advisor clearly mentions that the call is connected to GuruAid.4. All GuruAid advisors open the call/chat/remote session by greeting the caller “Thank you for calling GuruAid”.5. Before any payment is made, a GuruAid supervisor verifies the issue in detail with the customer and specifies that the payment is made to GuruAid which is also displayed on the Bank Statement.6. After the payment is made, a receipt of the payment is saved in PDF format on the desktop of customer’s computer and a copy of the receipt is also emailed to the email address as provided by the customer.7. The receipt contains the subscription details along with the toll free number to contact GuruAid.Ms*** wanted assistance in removing the charge made on her card by ***, accordingly GuruAid advisor offered to assist Ms*** and was informed about the Single Incident Plan offered by GuruAid for USD $After making the payment to GuruAid, a refund request was raised with *** and the same was informed to Ms***We are not sure about why Ms*** feels that her computer is hacked and if she is talking about the payment made to GuruAid via her card then, we would like to inform Ms*** that the card details that she provided to GuruAid was via a secure and encrypted page (with bit encryption)The card details are not visible to anyone on the payment page also the information is transmitted via internet with bit encryption which make it impossible to be hacked or decrypted by unauthorized person.We do apologize to Ms*** for any miscommunication that might have happened during her conversation with the GuruAid advisor and in accordance with GuruAid’s Satisfaction Guaranteed Motto, we have issue a refund of USD $A confirmation email about the refund issued has been sent to the email address associated with Ms*** account with GuruAid.l us why here

In response
to the complaint received from Mr*** via Revdex.com, we have checked our records and found that MrMccune
had contacted *** on October 21,
for updating his company details on ***.comAfter understanding
the requirement,
the *** Technician informed Mr*** about the different
subscription plan options provided by *** for sign-up, so that he could go ahead
and complete the work as listed
It seems
that Mr*** is under the impression that he had contacted *** customer
support, but Mr*** contacted ***.com, an independent
provider of technical support services for several third party brandsAlthough
we provide support to issues concerning *** and ***, we are not
associated them
The initial
diagnosis to understand the problem and to confirm if it is fixable is free and
in order to fix any issue the customer would have to subscribe to an active
paid Annual Maintenance Plan or a Single Incident subscription with ***

Lester, Incwas attempting to update District information for
*** Public Schools for our client's publicationOn July 21, we placed *** on our internal Do Not Call ListWe are sorry for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We would
like to apologize for any inconvenience caused to Ms*** and upon the
receipt of this complaint via Revdex.com; we have investigated the complaint and below
are our findings and response
Ms*** contacted
*** to fix issues concerning her *** antivirus installed on her
computer
and as stated by Ms*** she didn’t knew how she contacted ***Ms*** chose/clicked on the results
in search engine which had a reference to our organization and therefore
reached ***
Our technician
offered to help Ms*** fix the installation issue of *** antivirus by
remotely accessing her computer, and as standard procedure he scanned the computer
for any existing issues that might hamper the computer’s performance or
operating systemDuring the course of troubleshooting it was found that Ms
***’s computer was infected by Adware and the Internet browser was corrupted. Ms*** informed our Technician that she
already had a technical support plan with *** and they had done maintenance
on her computer recently
Our Technician
explained the benefits of ***’s annual maintenance and if she wanted to fix
the current issue on her computer she could go for the Single Incident Plan by
paying $and if she was convinced and happy with the services offered by
*** she could then upgrade her Single Incident Plan to an Annual
Maintenance Plan by paying $more wherein she would be entitled to
unlimited support for software related issue on her computer
During every
call the *** Technician informs the customers that if he/she is
uncomfortable during the remote session/connection of the computer they have
full right and option to close the remote session Ms*** after understanding the benefit of
services offered by *** agreed to sifor the Single Incident Plan and
paid $to fix the current issues on the computer after agreeing to the terms
and conditions of *** The technician
also educated Ms*** about adware related issues having more chances of
recurringAt that point Ms*** chose to upgrade the existing single
incident plan to an Annual Maintenance PlanRefer to *** for adware related informationThe
issues were fixed to the satisfaction of Ms*** and a confirmation was given
Ms***
stated in her complaint that she is not happy with the service provided by
*** and in compliance with ***’s Satisfaction Guaranteed Motto, we have
issued a full refund for $ A
confirmation email refund about the refund has been sent to the email address ***We request Ms*** to check her
latest Bank statement to confirm the refund issued

Tell us We are sorry for any inconvenience *** ***s experienced.We were trying to reach *** *** about a subscription to a free specialized trade publication pertaining to the Insurance IndustryThis was not a sales callOur rep followed the rules set up for obtaining a subscriber for a free
trade publicationDemographic questions are asked, such as what is your title, company mailing address, etc We have placed M** *** phone number on our Internal Do Not Call List; we have suppressed his number in our database so that we will not call him again.Again, we apologize for the inconveniencewhy here

Tell us Before we provide a response to issues raised by Mr*** we would like to inform that *** is a division of a 35-year-old U.Scompany (Lester Inc, ***) based in ***, CT and is an independent provider of technical support services for several third party brandsAs
we are involved in providing technical support as an independent entity to major and various third party brands, we follow certain steps as listed below in order to ensure that customers are aware that they are calling ***:1. Our website *** makes it very clear that we are not affiliated with any computer or software product company.2. Our advertising on the web clearly states that the service is from ***3. The IVR recording before it is connected to a *** advisor clearly mentions that the call is connected to ***.4. All *** advisors open the call/chat/remote session by greeting the caller “Thank you for calling ***”.5. Before any payment is made, a *** supervisor verifies the issue in detail with the customer and specifies that the payment is made to *** which is also displayed on the Bank Statement.6. After the payment is made, a receipt of the payment is saved in PDF format on the desktop of customer’s computer and a copy of the receipt is also emailed to the email address as provided by the customer.7. The receipt contains the subscription details along with the toll free number to contact ***.MrBrooks contacted *** concerning an installation issue with *** *nti-virus software on his computerTo install the software, ***’s advisor took remote access of M** *** computer and as a standard operating procedure, the *** advisor checks for any other underlying issue in the computer*** *** had stated in his complaint that he was pressured in doing a servicing, our advisor was educating him in understanding the importance of routine maintenance on his computerMaintenance involves removing junk and obsolete files, removing traces of uninstalled software, updating windows operating system with latest security patches and updating devices drivers for installed software and hardware as regular maintenance improves the performance of the computerWe apologize to *** *** that he felt pressured into purchasing the subscription with *** and we do assure all our customers and *** *** that *** has a 30-day money back guarantee policyOur Money-Back Guarantee policy ensures your satisfactionIf the *** Technician could not perform in accordance to service specifications and you're not completely happy with the service you've purchased, you can get a full refund within days of initial registration.In accordance with our satisfaction guaranteed motto, we have cancelled the subscription that *** *** had subscribed with *** and have issued a full refund of $179.99. We have also sent a confirmation email to the email address “[email protected]” regarding the refund issued.why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meFact is the phone nois ***'s we called the first time NOT ***We had no idea they even existed ? *** even agree'a with usBeing our money was returned and in our Bank , We will call it satisfactory and let it be as it isI thank you very much B.B.Bwithout you we would of never received our money back .
Sincerely,
*** ***

Complaint Received Date: 28th April 28, 2016Consumer
Name: *** ** ***Consumer Contact Details: Phone: *** ***Email id: ***Address: *** *** ***
*** ** *** *** is a division of a year old U.Scompany (Lester Inc, www.lesterusa.com) based in Branford, CT and is an independent provider of technical support services for several third party brandsAs we are involved in providing technical support as an independent entity to major and various third party brands, we follow certain steps as listed below in order to ensure that customers are aware that they are contacting ***:1. Our website www.***.com makes it very clear that we are not affiliated with any computer or software product company.2. Our advertising on the web clearly states that the service is from ***3. The IVR recording before it is connected to a *** advisor clearly mentions that the call is connected to ***.4. All *** advisors open the call/chat/remote session by greeting the caller “Thank you for calling ***”.5. Before any payment is made, a *** supervisor verifies the issue in detail with the customer and specifies that the payment is made to *** which is also displayed on the Bank Statement.6. After the payment is made, a receipt of the payment is saved in PDF format on the desktop of customer’s computer and a copy of the receipt is also emailed to the email address as provided by the customer.7. The receipt contains the subscription details along with the toll free number to contact ***.*** did not intercept the call to Bitdefender, in searching the internet Mrs*** must have chose our site “Support for Bitdefender Call Toll Free Hours Support” www.***.com/help-for -Bitdefender.Mrs*** contacted *** on March 16, to fix the issue concerning Bitdefender antivirus software installation on her computer. The *** Technician in order to check if the issue was fixable took remote connection of Mrs*** computer and only after verifying that the issue could be fixed, the *** Technician, explained to Mrs*** about our Annual Maintenance PlansMrs*** opted for the Year Annual Maintenance Plan for one computer and paid $399.99, with this subscription she is entitled to unlimited support for software related issues on her computer for the next three yearsThe Installation of Bitdefender antivirus was fixed by our Technician and also maintenance was done to improve the performance of the computerMrs*** confirmed the issue was fixed.Mrs*** later contacted *** on April 22, about an issue concerning virus infection on her husband Mr*** computerMrs*** had signfor the year AMP for one computer, (her computer)Our Technician informed Mrs*** that she would have to include her husband’s computer in order to fix the issue. Mr*** expressed his dissatisfaction that he will have to pay additional money to fix the virus issue on his computer and as a gesture of goodwill the *** Technician offered to fix the virus issue for freeThe virus issue was fixed and a confirmation was also given by Mr***.Mr& Mrs*** had mentioned in their complaint that even when *** had installed the antivirus software his computer was infected by a virus, here we would like to clarify none of the antivirus software provides or guarantees 100% protection from viruses. Refer https://en.wikipedia.org/wiki/Antivirus_software & https://en.wikipedia.org/wiki/Antivirus_software#Effectiveness for more information on Antivirus softwareHowever the subscription provided by *** ensures that the customer can call anytime to fix any virus issues for free.In accordance with our satisfaction guaranteed motto, we have cancelled the Annual Maintenance Plan that Mrs*** had subscribed to with *** and have issued a full refund of $399.99. We have also sent a confirmation email to the email address “[email protected]” regarding the refund issued

Tell us why here*** *** contacted *** on April 28,about issues concerning his *** antivirus and other applications which were not working due to Virus infection*** *** had signfor the 1Yr Annual Maintenance plan and had paid $179.99.Although a Technician had started working on
*** ***’s computer the trouble shooting could not be completed due to frequent disconnections of the remote session due to technical reasonsWe tried to contact *** *** to fix the pending issues after the remote connection was disconnected however we were only able to reach his voicemail.Subsequently we issued a full refund of $179.99, as we were not able to reach *** ***. We apologize for any inconvenience caused to *** *** and request him to check his latest Bank statement to confirm the refund issuedWe have also sent a confirmation email to his email address on April 30,

Ms***
states in the complaint that (“*** disclosed to me that I would have full coverage and be given a day
window to make a remaining payment of the amount due for a full year
subscription and that all any computer problems during that days would be
taken care
off.”)
According to
our recordings of the conversation, our advisor informed Ms*** about the benefits of an Annual
Maintenance Plan wherein Ms*** chose to subscribe to the Single Incident Plan instead by paying
$The Single Incident Plan for $is limited only to fixing the issue
for which a customer has contacted us and if that same issue re-occurs within
days then it would be fixed for free
As Ms
*** chose to purchase the Single Incident Plan, *** advisor informed Ms
*** that she had days time if she wanted to upgrade from the Single Incident
Plan to an Annual Maintenance Plan and it was acknowledged by Ms***
Ms*** also states that (“Then they pressured me for feedback and
when I tried to Log off of my computer they took full control of my cursor and
took it away from my log off optionsNot once, twice but 3x! I finally had to
just shut off my computer and the when I received my bill it stated for SIP
"single incident plan.")
*** collects customer surveys to understand our customer satisfaction level and
that is the reason why Ms*** was asked to fill a survey form at the end of
the session with the TechnicianCustomer satisfaction surveys help a company
measure satisfaction, identify unhappy customers and fill gaps in the service
delivery to improve overall customer experienceThe Technician never forced
Ms*** to fill the survey but a gentle request was made
Further a
disclaimer is given before initiating any remote session and the customer is
always in control of the remote session, if a customer chooses to disconnect
the remote session they can do it by following the procedure given to them at
the time of starting the remote session
Ms*** contacted us on
December 19, stating that her son's tablet was recently stolenMs
***’s son is a minor; therefore she had linked his email account with her email
account using the Parental ControlShe was now receiving email notifications
stating that "we recently blocked a sign in attempt to your *** account”,
this message was sent to her email account ***.com and she needed
assistance in getting this issue fixed Ms*** had *** antivirus
installed on her computer but it had expired and she wanted *** to be uninstalled
and *** ***r to be installed instead
Both
issues were fixed, also a cleand tuwere done by the Technician to
improve the performance of Ms***’s computerA confirmation that her issues were fixed was
given by Ms
***
As a gesture
of goodwill to Ms*** we will assist in fixing one more issue for her for
free before January 18,

On February 17, *** *** called *** saying that he was unable to get *** updates on his system*** Advisor assisted *** *** by taking remote access of his computer in order to diagnose the issueThe Advisor informed *** *** about how remote access worked,
initiating/terminating, and security related informationOur Advisor diagnosed the computer for problems and gave ** *** the details about his primary concern
** *** had two computers, so our Advisor offered to diagnose the second computer as well and took remote access of that computer*** opted for a year Annual Maintenance Plan for just computer and paid us $for the year of serviceOur Advisor further assisted with a cle& tuon both of his computers
Further, as assured to *** *** in the call made by him to *** on February 18, 2015, we have issued a full refund for $on February 21, in compliance with *** money back GuaranteeWe request *** *** check his latest Bank statement to confirm the refund issuedA confirmation email was also sent to his email address ***
Regarding *** ***’s concern about software installed by *** Advisor, there was no software installed on*** *** computers If *** *** feels that he wants to do a check if there was software installed without his authorization, we request him to contact *** toll free lines and we could assign him a senior technicianWe would like to assure *** *** that *** endeavors to provide the highest level of serviceHe can also visit our *** *** and *** page to check the comments left by satisfied customers of ***/***.*** ***%

Tell us We are sorry for any inconvenience *** *** experiencedWe were calling to either renew a subscription to a free trade or calling on behalf of a non-profit educational institution or charity.We have placed *** *** phone number on our Internal Do Not Call List; we will not call him again
why here

Complaint Received Date: 08/14/2014
Revdex.com Case No:  [redacted]
Consumer Name: [redacted]
Complaint Response/Solution:
In her
complaint [redacted] daughter states that her
mother was looking for assistance with obtaining a refund from [redacted] and was
searching for the contact...

number for [redacted] and reached [redacted] instead.  [redacted] chose/clicked
on the result which had a reference to our organization and therefore reached
us. [redacted] is an independent provider of technical support services for
several third party brands. Our website www.[redacted].com makes it very clear
that we are not affiliated with any computer or software product company.
According
to our recordings of the conversations, [redacted] contacted us
on July 28, 2014 needing assistance in getting a refund from [redacted].  [redacted]’s advisor immediately answered the call with the
required "Thank you for calling [redacted]. The leaders in Independent
Technical Support". With
[redacted] consent and authorization our
advisor took remote access of her computer. He diagnosed the computer and
educated [redacted] about the benefits of our Annual
Subscription and assisted her in getting the refund from [redacted]’s
Support provided a reference number ([redacted]) for this refund and a
confirmation email was sent to r[redacted].   [redacted] then signed up for
a 1 Year Annual Maintenance Plan with [redacted]. A receipt was sent to [redacted] email address and a copy was saved on the desktop of her computer.
[redacted] daughter mentioned in the complaint that (Within two weeks her mother’s bank accounts were shut down as a
security precaution as various different computers were trying to access her
accounts using multiple passwords). A follow-up call was made on August 14,
2014. On that call [redacted] informed us that she had received an email in
which someone portrayed that they were from [redacted], asking for her personal
details.  She did not reply to it because
she thought the email was suspicious.  [redacted]’s
advisor suggested that [redacted] change her password relating to her banking
account and she agreed.
The
information provided by [redacted] made it sound like the email that she received was a” phishing” email. Phishing is the attempt
to acquire sensitive information such as usernames, passwords, and credit card
details (and sometimes, indirectly, money) by masquerading as a trustworthy
entity in an electronic communication. Refer http://en.wikipedia.org/wiki/Phishing [redacted] should visit the
below website to know more about phishing emails and how to be safe from online
frauds:http://socialsafety.org/hacking-phishing/
At
[redacted], we take extreme precaution while handling customer’s personal
information. Our web site takes every precaution to protect our customers’ information.
When a customer submits sensitive information via the Web site, that
information is protected both on-line and off-line. When our registration form
asks a customer to enter sensitive information (such as credit card number),
the information is encrypted and is protected with the best encryption
software.
 While on a secure page, such as on our
registration form, the “lock” icon on the bottom of Web browsers such as
Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open,
when a potential customer is just 'surfing'. While we use encryption to protect
sensitive information online, we also do everything in our power to protect
customer information off-line. All information, not just the sensitive
information mentioned above, is restricted in our offices. Only employees who
need the information to perform a specific job (for example, our billing clerk
or a customer service representative) are granted access to personally
identifiable information. Furthermore, ALL employees are kept up-to-date on our
security and privacy practices. Every quarter, as well as any time new policies
are added; our employees are notified and/or reminded about the importance we
place on privacy, and what they must do to ensure our customers' information is
protected. Finally, the servers where we store personally identifiable
information on are kept in a secure environment.
The
remote access software used by [redacted] is powered by LogMeIn. 
LogMein a publicly traded US company, founded in 2003, with head
quarters in [redacted]. Please refer to [redacted] for further details. All
communications done via this remote software is secured with 256-bit SSL
encryption, the same security levels used and trusted by major banking
institutions.
It has also been mentioned in the complaint by [redacted] daughter
that (I contacted [redacted] yesterday and when I asked to make a complaint to
a supervisor I was refused this request and told they would get a supervisor to
call back in 3-5 days time. They also said that they would give a refund in the
same time scale.).
Apparently
there was a miscommunication that happened between the advisor and [redacted] When she was asking for a supervisor, our advisor was giving her the details
about the refund procedure, which usually takes 5-7 business days to get credited
back in to the account.   We apologize
for the miscommunication during the course of that conversation.
 
 
In
compliance with [redacted]’s policy we canceled the 1 Year Annual Maintenance Plan
and a full refund of £119.99 has been issued. A confirmation email about the
refund has been sent to [redacted] email address. We request that [redacted] check her
latest bank statement to confirm the refund.
[redacted] mentioned reviews about
[redacted] posted on various websites. All reviews that are posted on third party
websites are not governed or monitored to ensure only genuine complaints are
posted. However, we endeavour to ensure any complaints that we receive on
social or legal websites are reverted and every concern is addressed.  Every day we handle and successfully resolve thousands of
customer inquiries. Check what our customers have to say about us on
Facebook.  We have more than 1,000
comments on [redacted]

Complaint Received Date: [redacted]
Revdex.com Case No:
 [redacted]
Consumer Name: [redacted]  
                .
We would like to apologize for the confusion caused to [redacted] while...

communicating with [redacted].
[redacted] stated that she
was looking for assistance with [redacted] Play and wanted to speak to [redacted] and
reached [redacted] instead. [redacted] chose/clicked on the result which had a reference to our organization and
therefore reached [redacted].
During the
conversation with [redacted] representative [redacted] had mentioned that apart from the
[redacted] Play issue she was also facing Advertisement Pop-ups ([redacted]) issues on
her computer and after doing a basic troubleshooting our [redacted] representative
advised [redacted] to sign-up for a 1 Year Annual Maintenance Plan. Subscription to the Plan
would cover fixing her current issues along with optimizing the performance of
her computer. The 1 Year Annual Maintenance Plan would also cover any software
issues that might occur during the time the subscription was active with no
additional cost.
[redacted] states she felt that she was pressurized to sign-up for the Annual
Maintenance Plan, as she is not happy with the service provided by [redacted] and
in compliance with [redacted]’s refund policy we have already issued a full refund
of $179.99. We had assured [redacted] she would get a refund on
July 22nd, when she contacted [redacted] for cancellation of her
subscription.
A
confirmation email has been sent to [redacted]. We
request [redacted] to check the latest Bank statement to confirm the
refund issued.
Further, if
the issue with [redacted] Play is still unresolved, we request [redacted] to
contact [redacted] by visiting the following links:
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We
are sorry for any inconvenience [redacted] experiencedWe were trying to reach
[redacted] about a subscription to a free specialized trade publication
We
have
placed [redacted]'s phone number on our Internal Do Not Call List; we have
suppressed her phone number in our database so that we will not call her again
Again,
we apologize for the inconvenience

We
were calling [redacted] Co., Inc. to renew subscriptions to a
free trade publication that pertains to the Building Operations Industry.  We attempt to talk to the subscriber to renew
or to cancel their subscription, so that they are aware that they will continue
to...

receive the publication or that their subscription will end. We are sorry for
any inconvenience Ms. [redacted] experienced. We have placed their phone number
###-###-#### on our Do Not Call List.

[redacted]  first contacted [redacted] in  June 2012 to fix an internet issue on his computer while downloading PDF files, and after understanding the benefits of the [redacted] Annual Maintenance Plan, [redacted] subscribed for 2 Year Annual Maintenance Plan.
[redacted]’s Annual Maintenance Plan...

subscription was due for renewal on June 25, 2014; a reminder call was made to [redacted] on June 24, 2014.  According to our recordings of the contacts with [redacted] chose to renew his Annual Maintenance Plan subscription for 2 years and included his wife’s computer into the subscription.  [redacted] was never forced or pressurized in renewing the [redacted] subscription.  It was [redacted]’s decision to renew the subscription and with his wife’s permission added her computer to the subscription. [redacted] during the renewal process never expressed dissatisfaction about the previous year’s subscription with [redacted]. During the reminder call both [redacted] were part of the conversation with the [redacted] advisor and only with their authorization, was the Annual Maintenance Plan subscription renewed which was completed after [redacted] entered his card information on the payment page.
[redacted] mentioned in her complaint that “I had called them twice in an effort to get them to work on it but either our connection was poor (excuse one) or there was a problem with my internet (excuse two)”.
[redacted] is referring to the time she contacted us on July 18, 2014 for performing a clean-up, tune-up and scan on her computer. [redacted] advisor took remote access of her computer and while performing the maintenance the remote session was disconnected. A follow-up call was made immediately to regain the remote access of her computer however [redacted] chose to continue at a later time as she was tired and wanted to rest.  [redacted] informed us that she would call us back at her convenience. We did not receive any calls from [redacted] to continue with the pending clean-up and tune-up of her computer.
On September 4, 2014, **. Rose called us and wanted to check whether AVG anti-virus software was installed on his computer. In order to check if the software was installed, [redacted] advisor asked for permission to take remote access of his computer, however [redacted] declined and instead asked to speak with the advisor who had assisted him in renewing his subscription.  Since the advisor was not available at that time, a call-back was offered however [redacted] declined the offer and chose to call us back.  After that [redacted] never contacted us until we received this Revdex.com complaint.
At no point of time was service denied to**. and [redacted].  It is really unfortunate that**. and [redacted] chose to contact Revdex.com to voice their displeasure after several months of renewing their subscription with [redacted], instead of contacting the customer service department which is available 24/7. We also have a Customer Advocacy Team, whose main job is to be the advocate of [redacted] customers and help resolve their concerns (http://www.guruaid.com/customer_advocacy.php).
[redacted] delivers a complex, knowledge-intensive, technical service. We are not perfect, sometimes we do slip and fall, but not for lack of trying. However the vast majority of our customers are happy with our service.  Every day we handle and successfully resolve thousands of customer inquiries. As evidience by what our customers have to say about us on Facebook.  We have over a 1000 comments on [redacted] still have an active subscription with [redacted] and he  can call the customer service toll free phone lines to fix any issue that he or [redacted] have on their computer.%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Check fields!

Write a review of Lester, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Lester, Inc. Rating

Overall satisfaction rating

Description: Telemarketing Services, Computer Consultant, Professional Fundraiser

Address: 100 S Shore Dr Ste 175, East Haven, Connecticut, United States, 06512-4693

Phone:

Show more...

Web:

This website was reported to be associated with Lester, Inc..



Add contact information for Lester, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated