Lester, Inc.

good and fast and I am happy

The service was not quick but was good. Very polite people on their side. Allow at least an hour. Why my computer was not updating, I don't know

I called with a question/problem and the people at this service really helped me fix this problem.

I felt very confident about the service rendered to my computer today by Tapojit S**. He was thorough, yet quick, very polite, very accommodating to my interruptions and questions, and I couldn't be more satisfied. I was glad to have received his call.

The service I received from Guruaid was excellent and would recommend them to others

Review: I signed up with Guruaid in July...everyone I spoke with was in India, so why they have a US address in unknown to me, other than they operated through a scam in the US. Everytime I called them I was told I had a "critical Trojan virus", once with a kid. They have totally messed up my computer by disabling the Administrator, which the supervisor said the tech should never have removed. I was told I would have to repurchase [redacted] 2013 and who knows what else, due to the tech not answering my questions. The supervisor stated it wasn't their fault. They worked on the computer 2 days prior to remove this virus, which now I believe was not there, and today tell me my hardrive crashed. I called [redacted], which they told me I could not do, because they don't take calls, and [redacted]. My computer is so messed up from this Guruaid, it now needs to go to factory reinstallation. I need to wait for the [redacted] discs which will be here in 2 days to complete this horrific trauma they have caused me. I was on the phone for 6 hrs. tonight between all of the companies, mostly with Guruaid. Here I am believing everything they tell me because I am not too good with computers. I have been scammed and taken advantage of and want my money back and be compensated for all the time my computer has been down since July when I got them. Many hours have been spent on the phone with them, telling me "everything is handled" to find out the next day or two I have worse problems. So you have to keep calling back for them to remotely work on your computer, while you have to be on the phone the entire time.Desired Settlement: I would like a complete refund of my subscription and would like to be compensated for all the hours I spent on the phone with them and all the other companies to fix a problem they created in the first place. They are also responsible for [redacted].

Business

Response:

Ms. [redacted] contacted us multiple times over six months for various issues after subscribing with us in July 2013. We addressed Ms. [redacted]’s various issues like [redacted] anti-virus, clean-up& tune-up, [redacted] issue & pop-up error, [redacted]r not responding, etc.. Each time Ms. [redacted] contacted GuruAid Ms. [redacted]'s issues were addressed.

When Ms. [redacted] contacted us on January 27, 2014 she needed assistance to update [redacted] on her computer. While GuruAid technician was assisting Ms. [redacted] with her primary concern, Ms. [redacted] also stated that she needed assistance with the Administrator account on her computer, which was not functioning appropriately. From technical perspective there are always multiple ways to get one particular issue resolved. This is what exactly happened in this case. In order to fix this issue there are 2 ways either a technician can restore or try [redacted]) or tech can first check if the Admin account is disabled. In a case where it is disabled then he can run a command {"net user administrator /active:Yes } to get it back on. The technician assisted Ms. [redacted] in getting the issue fixed by using first method i.e. by informing Ms. [redacted] to factory restore and OSRI. However, this method is time consuming and also data has to be backed up. This time consuming process made Ms. [redacted] frustrated. The Technician could have resolved Ms. [redacted]'s issue by using the second method, which I would have been less time consuming. We sincerely apologize for the inconvenience caused.

Business

Response:

The Technician requested the Operating disc so he could reinstall the operating system and reset the forgotten administrator password. Over six months we had fixed muliple isuses on Ms. [redacted]'s computer, the last issue she had was not fixed due to support limitation because it was inconvenient for Ms. [redacted]. If she had arranged the required operating disc we would have been able to fix the issue to her satifacation.

Consumer

Response:

That is a totally incorrect statement as to what I said to the technician. I do not own the operating disc for Windows 8 and was told by him I would have to purchase it. Frustration after being on the phone so long trying to explain this to the technician is quite normal as I did now have the disc and could not make him understand that. The computer came with it installed. Yes they have fixed multiple issues on the computer, which is what I paid for due to not being computer literate. Come to find out from [redacted] I have lifetime technical support, which the technician and his supervisor told me I was not going to be able to get the Windows 8 from [redacted], which I did after a quick phone call to them and also the [redacted]. They installed everything due to the computer being totally unusable after the technician at Guruaid worked on it. I was told the Operating System was fine immediately after the call from [redacted] and [redacted]. Guruaid told me it was not there anymore. So right now I will just end it, but to let you know this service from Guruaid, I thought was ok, only to have issue after issue after they worked on it and had to keep calling them back.

Review: [redacted]

I am rejecting this response because:

Sincerely,

In having issues with my PC, I contacted GuruAid for assistance in resolving my issues. I had a very pleasant tech who resolved my issues with no problem. I would recommend GuruAid to anyone in need of this company's services.

Excellent. Saunak was patient and very helpful.

Today received a great service from [redacted]. The engineer was thorough and very helpful in resolving my issue - installing [redacted]. My laptop required quite a lot of maintenance and removal of viruses/malware. A great service and would highly recommend.

had fantastic results today, sagar was great and fixed my computer, brilliant

Got in toudh today with [redacted] my PC support co because new processor was giving me trouble.I was fortunate enough to have a excellent tech handle my involved problem. I can't thank him enough for a surburb job well done! I recommend this company to anyone looking for extra support! Kudos to my tech!

I was very pleased with the service I received today. I will follow your suggestion in the future and call I within 50 or 60 days for follow up service.

This was my second visit to [redacted]. As was the case with the first visit, everyone was wonderful to me. I am elderly and don't know much about computers. I had trouble with Ask taking over EVERYTHING on my computer, then, today, I got a [redacted] detected notification and was kicked out of my e-mail provider. I have found that the Techs are very knowledgeable and considerate. I will buy the yearly program as soon as possible.

Great job and thanks to Gaurang I believe my computer will run without problems.

I am grateful to have this service available. NIlesh s[redacted] is courteous and professional and helped me with all of my questions and computer issues. The clean up was a complete success. I recommend their business to all of my friends.

I contacted this site to correct an issue with my antivirus system. The issued was resolved to my satisfaction. Everyone I spoke with acted in a professional and courtious manner and strived to resolve the issue.

[redacted] as usual was on point with fixing my computer issues,the tech was very courteous!!!!!!!!!!!!!!!

I had a great help from all the people I spoke to. VERY PATIENTS!!! a pleasure to do business with.-

Great company....very good techs.....very polite....resolved all issues......I highly recommend them......

I am very pleased with the service I received today from your services. I would recommend this to anyone who is having problems with their computers. Very helpful and pleasant people to deal with. Thank you all so much.