Lester, Inc.

Tushar resolved the problems that I am having with my computer and I and satisfied with the progress, The computer is working fine now, thanks

Review: I contact this company because I want to get an antivirus that I bought on January 18th, 2014 and find the 1 800 number to call and I did contact the company and they offered the plan for 169 for a year and I accepted without check if this company have a good reputation. They were trying to fixed my computer for a week. My computer needed a clean up but, after they started to helped by remote control for a week,almost half of day, my computer is working worse than ever.Stop when I'm using without any reason, not able to restart even for days and I really need to use my computer for the last two weeks. I call one day at night and the refuse to give the service and made an appointment for the next day. I'm tired of trying to use my computer and not been able to do it. I need to find a local guy that can check my computer and finally, been able to use. My kids need to use the computer and same thing. Nothing, zero, is not working and when I'm able to used, is after two hours of trying to restart and I need to do the recovery system all the times.In the last call that I made I was telling one of the guys that is hopeless to expect from them to fixed...Desired Settlement: I would like to have a refund of my money in the full amount of $169.

Business

Response:

Am very happy for the help of which could taken me two days looking for some one to help
so I give you 8/10

This customer service options was amazing! They fixed my computer on a Sunday, and were very easy to work with. I would absolutely recommend these guys to anyone.

vaibhav was terrific. He walked me through the entire process and displayed a great deal of patience.

Great service.... efficient, clear, very helpful in answering all questions.

thank you for the service, I don't know much about computers so it has been a
a big help. again thanks. joe

the problems I was having with my computer were explained in a very helpful manner and the work which was done to sort this out was done on a step by step basis which I found helpful.the virus and ant-ware issues were removed and I was back on line in a matter of hours.

Review: Company does not deliver the service as stated. Stated they scanned my computer and identified software problems. After getting my credit card transfered my call to a tech who ask my problem and never gave the same information as originally told my computer had. After they remoted into my computer I now have several issues that never were there. They can not seem to fix it now and it is not usable. Can not get any response from a supervisor. Have requested a refund and never get a response. Feels like they are a scam!!Desired Settlement: Refund of purchase and reimbursed for cost to fix problems they created.

Business

Response:

In reference to the complaint made

by Mr. [redacted] to Revdex.com we have checked our recordings and found that Mr. [redacted] contacted

[redacted] on March 2, 2015. He was facing issues with his Google Chrome browser

(crashing) and wanted to synch the browser with all other devices along with

the installation of the browser on his other computer.

As a standard procedure, [redacted]’s Technician

remotely accessed Mr. [redacted] computer to check why he was facing the issues

on his computer and also checked for other issues on his computer. Our Technician

informed Mr. [redacted] about unwanted adware, add-ons, plug-ins & extensions on

his Google Chrome browser. Our Technician also educated Mr. [redacted] about 2

anti-virus softwares and unwanted applications installed on the computer which were

hampering its performance.

Mr. [redacted] opted to subscribe to

the two year subscription for both his computers. While fixing the issues on Mr. [redacted] computer the call was disconnected and the Technician called back to Mr. [redacted] but was only able to reach his voicemail.

That same day Mr. [redacted] called [redacted]

and informed us he had resolved the issue himself and expressed his displeasure

with the amount of time taken and wanted to cancel his subscription with

[redacted]. As a standard procedure, our Technician transferred the call to the

billing department to start a refund request, however, before the call could be

transferred the call was disconnected and the follow-up call made by our Technician

went into Mr. [redacted] voicemail. A follow-up call was made on the next day

March 3, 2015 and our advisor informed Mr. [redacted] that a refund request was

raised and he would receive a call from the billing department within 24 to 48

hours.

One the next day March 4, 2015 Mr.

[redacted] contacted [redacted] via chat support and expressed his displeasure about

the service. The [redacted] Chat advisor assigned a Technician to fix the issue

that was pending who remotely accessed Mr. [redacted] computer. As a final step

before the troubleshooting process is completed, the Technician restarted the

computer and upon restart the remote session was disconnected. A follow-up call

was made to Mr. [redacted] to confirm if the issue were resolved to his

satisfaction; however Mr. [redacted] informed the [redacted] Advisor that the issue

was not fixed and wanted a call-back the next day.

On Marc h 5, 2015 Mr. [redacted] contacted [redacted] and informed our advisor that he is unable to login into his

computer as the mouse and keyboard is not working. A senior Technician was

assigned to fix the issue and before the troubleshooting process could be

completed the call got disconnected. A follow-up call was made by the

technician but was only able to reach his voicemail. A call-back was scheduled

by the technician for the next day. On March 6th a [redacted] Technician

contacted Mr. [redacted] to complete the pending work, Mr. [redacted] refused to fix

the issue saying he had already requested for a refund. Mr. [redacted] was told that the billing

department would contact him regarding the refund request.

Call-backs was made by the billing

department to Mr. [redacted] between March 7th and the 12th of March; however,

they were only able to reach his voicemail.

In compliance with [redacted]’s policy

we have issued a full refund for $499.99 on 12th March12, 2015 and a

confirmation email has been sent to the email address [redacted] We request Mr. [redacted] to check his Bank statement to confirm the

refund. Although we have cancelled his subscription as a gesture of goodwill we

can fix any one pending issue that Mr. [redacted] is facing on his computer for

free.

Review: I allowed Guru Aid to wireless control my pc to clean up the infected virus. For a fee of $100 they ran scans and programs and cleaned up my pc with things I could have done on my own. 4 hours later it was done. By then my windows 7 version was simplified to a much simpler version of windows. I called multiple times to try to get Guru Aid to take care of it. Finally getting them reconnected to show them the problem which they told me had nothing to do with what they had done and I would have to pay more to get it fixed. I gave up. they called me back 3 days later for a survey of all things! where I had explained the issues again and they put me on hold and then told me they would have to call me back. which they never did, so I called again and some how they have no record of any of this now. Though they sure did get my money.Desired Settlement: I want the windows program I had back and full refund for a scam of services only for them to try to charge me more money.

Business

Response:

I want to thank you for your help. hopefully everything will be ok now.

One of the best, if not, the best companies I have ever dealt with. They are professional., courteous and do expert work. I will definitely refer this company. It is worth the money well spent.

Review: I was told I would receive payment for a service I am not satisfied in. Have a confirmation # the gave me and was told I would receive the payment back on my credit card. Confimation [redacted]. I had a contract for support on my computer for a year had to call regarding support and before they would continue wanted me to agree to another year. I told them I was not satisfied with this and wanted a refund. I had to call many times on this issue and they finally agreed to a refund. Been waiting with nothing happening. This company is noted I found out later for scamming customers and I believe I am a victim. I was dealing with foreign people but Lester Inc is the main office. Any help would be appreciated.Desired Settlement: Would like the refund that was promised credited back to me. I still have issue with my computer but even though I still have a contract I do not wish to have them with remote access to my computer.

Business

Response:

Complaint Received Date: 11/21/2013

Revdex.com Case No: [redacted]

Consumer Name: [redacted]

October 17, 2013

[redacted] contacted us on October 17, 2013 stating that her Laptop freezes up at times. She also gets the blue screen and needed our assistance to get the issue fixed. GuruAid’s advisor diagnosed her computer and the session was transferred to the GuruAid technician who assisted her getting the issue fixed. GuruAid’s advisor informed [redacted] about the benefits and services offered by the various Annual Maintenance Plans and offered [redacted] to extend the contract to 2years by paying an extra $130. Customer was interested and agreed to pay $130.00 for extending the 2 years Annual Subscription with GuruAid.

October 30, 2013

[redacted] then contacted us stating after two weeks that she is facing an issue with her Windows Live mail and also had an issue with the system booting-up and she still receives the blue screen sometimes. The session was transferred to a technician and her issue was resolved and confirmed by [redacted].

Third Contact: November 12, 2013

[redacted] then contacted us on November 12th stating that she wanted a refund for the $130.00 that she paid to extend the contract as her issue keeps re-occurring . GuruAid advisor apologized and after verifying the details informed her the refund would be processed in 3-5 business days. However, due to a system glitch her refund was not processed in a timely manner, and she was not notified of the delay. We apologize for this inconvenience. We have now reissued a refund of $130 and a confirmation has been sent to her email address. .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

My technician was greatly patient , polite, and friendly.

We are very pleased with the service that [redacted] has provided during the last three years and would recommend them to anyone.

Pleased with the people that worked with me. very patient.

EAGESH Reddy did a fine job of resolving my problems

EAGESH he is the best tech he salved all my issues and my pc is running at best thank you

[redacted] is a great company that has helped us repeatedly when our computer is not working correctly. very happy we have their service,
Ray G[redacted]

Fixed my computer to my satisfaction. Thank You very much! You are excellent and Knowledgeable.