Lester, Inc.

Review: Misrepresentation of who they were, plagiarized another company's identity, and lied with about a service we did not need that would cost money.

My husband found the their contact information through a google search for Mcafee and thought it was Mcafee Support. When they answered the phone they said they were "Mcafee Support." After about one hour on the phone and trying to figure out how to download the service we had already purchased through Mcafee, this company said we had problems with our computer and it would cost $100 before our Mcafee could be downloaded. After we questioned this again and again, they said McAfee was closed today and that they were our support, so we would not be able to find help, and if we went to where we purchased our computer that they would charge us the $100 so why not do it now. It was threatening and misleading.Desired Settlement: The public should know about this deceptive and misleading practice. By notifying the Revdex.com we hope the word will get out.

Business

Response:

Business Response /* (1000, 5, 2013/06/12) */

[redacted] contacted GuruAid on 5/26/13 to install McAfee Anti Virus on his new computer. Mr. [redacted] searched for the support numbers of McAfee on Google and called the support number of GuruAid. One of GuruAid's Technicians assisted Mr. [redacted] and asked for the registration information with McAfee, which is required to check if any licenses are available for download and installation. The technician did a diagnosis on his computer to check for any issues with the computer as [redacted] had informed that he had transferred data from his old computer to his new computer. The GuruAid technician explained the benefit of the maintenance plan and offered to fix the McAfee installation and perform a clean up and tune-up to remove any junk files that were transferred from the old computer. [redacted] declined the subscription and said he wanted to discuss it with his wife [redacted].

The call was handed over to [redacted] and she informed the technician that she thought she had a subscription with MacAfee and they will help her or else she will take the help of a local technician to solve the issue. [redacted] asked for refund and the GuruAid technician informed her that her husband had contacted GuruAid, which is an Independent Technical Support Company, as she was under the impression that she was speaking to MacAfee. Ms. [redacted] then disconnected the call.

Our Technician identified our company by name and informed that we were not McAfee, he also mentioned all the benefits of GuruAid's subscription.

As Mr. & Mrs. [redacted] are not GuruAid subscribers, we were unable to contact them and allay any misconception she had about our company.

It. was fast and well done

Excellent Service

Very helpful to me! Didn't make me feel small, yet showed great interest in helping to resolve the computer issues.

the technician that fixed my computer was very savy and educated. Mi virus was huge, but he fixed with no problem at all.

[redacted] customer service was excellent and I highly recommend their services Thanks so much!

After the initial connection got over the sales pitch the move to the technical services was most professional and delivered what I wanted and needed. It was a long but a thorough service that I'm sure will benefit me greatly.

guruaid worked out the problems from my labtop, very patient person although I didnt know much about computers, did a good job, thanks alot!!!

Guruaid always does a terrific job in helping me with my computer maintenance and any problems I have. They are courteous and helpful.

Review: Lester Inc. continues to call my residence despite the fact that we are registered on the national Do Not Call registry. The call to my home this morning was 6:32 am and again at 7:34 am. This is not a reasonable time for a telemarketing firm to be calling.Desired Settlement: I want them to acknowledge and abide by the National Do Not Call registry and remove my number from their mailing list.

Business

Response:

Lester Incorp did a professional job cleaning up my computer. They got it running faster and resolved all issues and problems.

Great service. Helped repair issues quickly.

Had Mr. R[redacted] the tech fix all the bugs out of my system at the end positive results.

I have had a good experience today with [redacted] & the help I got from the technicians

I am very impressed by the great service I have had today fast and very helpful.

My experience with Guruaid was a positive one. They performed the necessary system cleanup to ensure that my computer would work properly. Easy to communicate with the technician.

exelent firs class service well done.

I received excellent service and when the technician was finished my problems were solved. I would call them anytime. thank you.

good and fast and I am happy

Great service, very helpful