Lester, Inc.

very excellent service

o complaints

Review: I call a number given to me by [redacted] company, I thought it was the company its self, but the first time I call it sound like western person on the other side. This time the person sound like they were from [redacted], so I ask are you a [redacted] rep, and he said yes. I tried to tell him about my problem, but interrupted me to say, "yea, yea, I what's going," I was not sure if was rushing me or just happy to help. Now he jump on my computer with telling this would cost. The first time I call [redacted] tech support it cost me nothing so went on. He made it seem this would be to fix software problem. He gets on the pc and said "O' no, no, no, You have many more problems. You this and that," as he was picking through my computer. This was making very uncomfortable by this time because this was not what I for help in. Then he said "I will need to clear your computer, you 1000 virus." At this time I said "What!" I just want to now what [redacted] server info I need to make sure [redacted] work right. Know I am being told I have virus. I told the rep that was unbelievable, I my head I was thinking what about my [redacted] info I needed. Then came the shocker when he ask me did I know it cost 1400 dollars to get the virus and tune up your pc. I told him no, Then he pitch me the selling of a service I never asked for. When told him no I did not have the money told me "He could sell me the service for 100 dollars for one pc and a discount for the second one." We started on one pc we left the pc we started on and moved to the second one before money ever came up. Now he has two computers running a software I still am not sure is totally off my pc. I tell him I can not pay, he said he already started the process so I am going to get charged for a service I never knew I was paying for. He also justified his cost by saying he used software that was customized the company, but I saw him use nothing but what was used on my computer. Then at the end of everything my [redacted] problem was never solved and the cost went from 100 to 180 and he did not work on the next computer. The tech person was nice but the sales person I did not trust, I don't trust that the software is completely off my pc.Desired Settlement: I want my money back, I want insurance that the software is completely of my computer, I want [redacted] sells tactic to stop. After I am done here I will be contacting the FTC about this issues. I am not sure what they will or could do, but I am calling them any way; this must stop.

Business

Response:

On February 17, 2015 [redacted] called [redacted] saying that he was unable to get [redacted] updates on his system. [redacted] Advisor assisted [redacted] by taking remote access of his computer in order to diagnose the issue. The Advisor informed [redacted] about how remote access worked, initiating/terminating, and security related information. Our Advisor diagnosed the computer for problems and gave [redacted] the details about his primary concern.

[redacted] had two computers, so our Advisor offered to diagnose the second computer as well and took remote access of that computer. [redacted] opted for a 1 year Annual Maintenance Plan for just 1 computer and paid us $179.99. for the 1 year of service. Our Advisor further assisted with a clean-up & tune-up on both of his computers.

Further, as assured to [redacted] in the call made by him to [redacted] on February 18, 2015, we have issued a full refund for $179.99 on February 21, 2015 in compliance with [redacted] money back Guarantee. We request [redacted] check his latest Bank statement to confirm the refund issued. A confirmation email was also sent to his email address [redacted]

Regarding [redacted]’s concern about software installed by [redacted] Advisor, there was no software installed on[redacted] computers.

If [redacted] feels that he wants to do a check if there was software installed without his authorization, we request him to contact [redacted] toll free lines and we could assign him a senior technician.

We would like to assure [redacted] that [redacted] endeavors to provide the highest level of service. He can also visit our [redacted] and [redacted] page to check the comments left by satisfied customers of [redacted].[redacted]

Review: GURUAID.COM MORE OR LESS HIJACKED MY [redacted] ACCOUNT SAING IT WAS NO LONGER WORKING & WOULD HAVE TO PAY $169.99 TO GET RID OF ALL THE BAD VIRUSES & BAD ISSUES I HAD ON MY COMPUTER.....LIKE A FOOL I PAID IT....CONTACTED [redacted] WHICH I HAVE USED FO YEARS...THEY SAID MY [redacted] PRTECTION PRGRAMS WERE WORKING JUST FINE.......TOLD THEM THE STORY & THEY FIXED EVERTHING ON MY COMPUTER OF COURSE HAD TO THEN PAY THE $185.00......THEY THEN TOLD ME TO CONTACT MY CREDIT CARD CO. & HAVE THE CHARGES FROM GURUAID.COM BILLED BACK........ALSO THE $185.00 CHARGE FROM [redacted] THAT STARTED THE WHOLE THING........CREDI CARD CO. REVERSED ALL CHARGES FROM THEM.......THEN MY C.CARD CO. CALLED ME & SAID THAT GURUAID.CO HD CONTESTED THE BILL BACK....NOW I HAVE UNTIL TOMORROW TO FAX MY C.CARD CO. MORE INFO TO UBJESCT THE GURUAID.COM COMPLAINT.......ADVICE TO ALL GURUAID IS A RIP OFF BIG TIME...JUST GOOGLE ALL THE COMPAINTS AGAINST THEM....I FELL INTO THIER TRAP & IT SNAPPED HARD!!!! SHOULD BE A LAW AGAINST COMPANIES LIKE [redacted] & GURUAID.COM CALLING YOU & SAYING YOU COMPUTER IS CORRUPT WITTH VIRUSES & YOUR POTECTION PROGRAM IS NO LONGER WORKING AS THEY DID ME!!!!!!Desired Settlement: MY CREDID CARD SHOULD NOT BE CHARGEGED WITH THIS FRAUD COMPANIES (GURUAID) CHARGE OF $169.99.... [redacted] DID NOT CONTEST CHARGES WHEN MY CREDIT CARD CO. REMOVED THEM BUT GURUAID.COM SURE DID....I WAS FLAT RIPPED OFF & WANT JUSTICE.......

Business

Response:

Revdex.com Case No: 10076313

Consumer Complaints

Received From: Mr. [redacted]

After reviewing our recordings, we found that Mr. [redacted] contacted us on March 2,

2014, his PC had crashed and he lost the majority of his data because his data

was not backed up. He needed assistance to set up the anti-virus program on his

computer, as

he was not sure which anti-virus he had purchased earlier. Our advisor informed Mr. [redacted] that "We

are GuruAid” prior to taking Mr. [redacted]'s computer on remote control. Mr. [redacted]

acknowledged the fact and with his consent our advisor took remote access of

his computer. He diagnosed the computer

and informed Mr. [redacted] about the benefits of our Annual Subscription. Mr. [redacted]

selected the 1 Year Annual Maintenance Plan subscription for $169.99. Our advisor helped Mr. [redacted]

in identifying the type of anti-virus software which Mr. [redacted] purchased; it was

Avast, which was licensed for 3 computers for the span of 2 years. The Avast

antivirus software did not have a problem, except that Mr. [redacted] never installed

it on the computer. Our technician installed [redacted] for Mr. [redacted] and also

removed malicious software and performed a clean-up and a tune up to help

improve the computer’s performance. Mr. [redacted] confirmed that his issues

were resolved.

Mr. [redacted] states that he contacted [redacted] and they said the

protection programs were working fine. Mr. [redacted] contacted them after GuruAid

installed the program for him. Once the program was installed by GuruAid onto

his computer the program was working fine.

Mr. [redacted] in his complaint mentions another company; it

appears that Mr. [redacted] might have been called by this company. GuruAid did not call Mr. [redacted], he contacted

us. GuruAid does not do outbound telemarketing.

Callbacks are only made to our customers, or potential customers who

have contacted us and were disconnected on their call.

We received a chargeback on April 18, 2014 from Mr. [redacted]s’

bank. We contested the chargeback because we performed the services and Mr.

[redacted] acknowledged that his issues were resolved. After verifying all the documents

and proof the bank will release the money to whomever they find is right. We

must wait for the bank to make their decision.

We are sorry Mr. [redacted] had a bad experience but GuruAid did not do

anything wrong.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

LOOKING OVER GURUAID'S STATMENT I SUMMIT THE FOLLOWING:

GURUAID STATED I CALLED THEM............I CERTAINTLY DID NOT..........[redacted] SAID THE VIRUSES WERE SO SEVERE THAT THEIR TECH'S COULD NOT HANDLE IT. THEY THEN SAID THEY WOULD CONNECT ME TO GURUAID AS THEY WERE MORE ABLE TO HANDLE MY COMPUTER PROBLEMS & EXTREAM VIRUSES & MALWARE ATTACKS..

ALSO I SEE THAT GURUAID SAID THEY PUT MY [redacted] PROGRAMS BACK ON... THIS IS NOTHING MORE THAN A LIE!!! I CONTACTED [redacted] & THEY PUT ALL OF MY [redacted] PROGRAMS BACK ON. THEY DID THIS BECAUSE MOST ALL OF MY [redacted] PROTECTION PROGRAMS HAD BEED TAKEN OFF OF MY COMPUTER (DELETED).[redacted] ALSO TOLD ME THAT MY [redacted] PROGRAMS WERE JUST FINE & THEY HAD BEEN MESSED WITH OR PARTS OF THEM WERE MISSNG. THEY ALSO TOLD ME NOT TO HAVE ANYTHING MORE TO DO WITH GURUAID.COM BECAUSE THIS SEEMED TO BE AN ATTACK ON MY COMPUTER BY THEM. THEN [redacted] TOLD ME THAT THEY WOULD STRAIGHTEN OUT EVERYTHING ON MY COMPUTER (OF COURSE I HAD TO PAY [redacted] A FEE FOR DOING THIS) & SEEN NO EVIDENCE OF ANY VIRUSES OR MALWAR ON MY COMPUTER PAST OR PRESENT. THEN TOLD ME JUST AS SOON AS THEY WERE FINISHED GETTING ALL OF MY [redacted] PROGRAMS STRAIGHTENED OUT....AS SOON I HUNG UP THE PHONE TO CALL MY CREDIT CARD COMPANY & HAVE THE CHARGES REMOVED FROM MY CREDIT CARD CONCERNING ALL THE CHARGES FROM [redacted] & GURUAID AS I WAS CALLED ON MY HOME PHONE BY [redacted] & THEY CONNECTED ME TO GURUAID.COM. ALSO SAID THAT THEY HAD HEARD OF SUCH SIMULAR THINGS LIKE THIS BEFORE BY THE AFOR SAID COMPANIES ON OTHER PEOPLE.

WHEN I GOT THE PHONE CALL ON MY HOME PHONE IN THE FIRST PLACE THEY LEAD ME TO BELIEVE THAT MY [redacted] PROGRAMS WERE NOT WORKING & I THOUGHT AT FIRST I WAS TALKING TO SOMEONE FROM AVAST. THEY DONE EVERTHING AS IF THEY HACKED MY COMPUTER... HOW ELSE WOULD THE AFOR MENTIONED COMPANIES KNOW THAT MY SO CALLED BAD [redacted] PROGRAMS WERE NO LONGER WORKING???

ALSO THERE WAS A TRANSACTION OF THE CHARGE FROM GURUAID THAT HAD [redacted] ON THE TOP OF IT THEN THE CHARGE FROM GURUAID....THIS ALSO IS GONE FROM MY COMPUTER....I TOLD [redacted] ABOUT THIS...THEY SAID WE HAVE NOTHING TO DO WITH GURUAID........ALSO SAID [redacted] WILL NEVER CALL YOU ON YOUR HOME PHONE OR ANY OTHER PHONE...IF THERE IS ANYHING THAT WE NEED TO TALK TO YOU ABOUT WE WOULD FIRST EMAIL YOU ABOUT ANY MATTER TO DO WITH [redacted] THRU THE REGULAR COMUNICATION FROM THE [redacted] SITE THEN YOU WOULD KNOW IT CAME FROM AVAST....THAT IS THE ONLY WAY WE DO BUSINESS!!!

AS I SAID BEFORE I WAS CALLED ON MY HOME PHONE THAT MY [redacted] PROGRAMS WERE NOT WORKING......HOW DID THEY GET MY HOME PHONE NUMBER?????????? CALLED FIRST BY [redacted] THEN THEY SWITCHED ME TO GURUAID.COM.....SEEMS TO ME THIS WAS NOTHING MORE THAN A SCAM!!!!!!!! THEY OPENED THE SLOP POT & I FELL RIGHT INTO IT....

WHEN I WAS TOLD MY COMPUTER WAS FULL OF SEVERE VIRUSES & MALWARE.......I WAS SHOWN A VERY LONG LIST OF SO CALLED VIRUSES & MALWARE THAT'S WHEN [redacted] SAID IT WAS SO SEVERE THEY COULD NOT HANDLE IT & SWTCHED ME TO A GURUAID TECHNITION.. ALL ABOUT THE SO CALLED VIRUSES & MALWARE SO COVENETLY DISAPEARED.....I HAVE LOOKED TO NO AVAIL TRYING TO FIND THIS STUFF AS I WAS SHOWN ABOUT THE VIRUSES......I CAN NOT FIND THEM ANYWHERE...

AGAIN I CALLED [redacted] & THEY PUT ALL OF MY [redacted] PROGRAMS BACK ON......THEN [redacted] TOOK ALL OF ANYTHING TO DO WITH NOMBIEK & GURUAID OFF OF MY COMPUTER.....THAT MAY BE WHERE THE DOCUMENTATION ABOUT THE THINGS I CAN NOT FIND WENT TO!!!!!!!!

GURUAID ONLY SHOWS WHAT IS TO THEIR FAVOR ABOUT ALL OF THIS..........THE PHONE CALLS OF COURSE I HAVE NO RECORDS OF THE CONVERSAION.......

I DID A GOOGLE SEARCH ABOUT ANY COMPAINTS & RIP OFFS CONCERNING GURUAID........THERE WERE MANY & SOME WERE IN THE THOUSANDS OF DOLLARS........I DO NOT REMBER BUT I THINK I SEEN SOME THAT WERE TURNED INTO THE Revdex.com. OF COUSE ALL OF THIS HAS NOTHING TO DO WITH MY CASE......JUST SAYING......

Sincerely,

Business

Response:

We stand behind our

first response. We have recordings of

Mr. [redacted] calling us. We are not connected to any other company; we are an

Independent Technical Support Company. Mr. [redacted] somehow has us confused with

this other company.

Mr. [redacted] paid for a 1 year Annual Subscription

Plan for $169.99. GuruAid did not charge

him for Avast, the software was already on his computer, just not

installed. Mr. [redacted] filed for a

chargeback and the bank found in favor of GuruAid. We had performed the services

and had his confirmation that his issues were

resolved.

As Mr. [redacted] does not

wish to continue with GuruAid, we respect his decision and have now accepted the

chargeback. He will get a refund through the chargeback

process.

Very professional. Kept me informed during effort. Requested my approval various times to take action. Very courteous and respectful. Work appears excellent. Quick followups if necessary.

Review: ON FRIDAY 4/26 I ATTEMPTED TO CONTACT A SOFTWARE COMPANY [redacted] REGARDING A CHARGE ON MY CREDIT CARD. THE INDIVIDUAL THAT ANSWERED WAS AN EMPLOYEE OF "GURUAID.COM" WHICH PROVIDES COMPUTER PROBLEM SOLVING AMONG OTHER COMPUTER RELATED SERVICES. THE INDIVIDUAL THAT I SPOKE WITH RESIDES IN INDIA AND HER NAME WAS [redacted] WAS TOLD BY [redacted] THAT THE SERVICE PROVIDER THAT I WAS UNDER CONTRACT WITH, [redacted] WAS A SCAM AND SHOWED ME SOME INFORMATION FROM THE INTERNET THAT SUPPORTED HER STATEMENT. IT ENDS UP THAT HER STATEMENT WAS FALSE. [redacted] IS A REPUTABLE [redacted] SUBSEQUENTLY PASSED ME TO ONE OF THE TECHIES THAT WORKS WITH HER TO "CLEANUP MY PC". THAT INDIVIDUAL STARTED HIS WORK ON MY PC. AFTER HIS ACTIONS I HAD LOST ALMOST 100% OF THE ICONS ON MY DESKTOP. AFER AN ATTEMPT TO RESTORE THOSE ICONS AND OTHER RELATED PROGRAMS I ATTEMPTED TO START-UP MY LAPTOP COMPUTER.I WAS UNABLE TO BRING UP MY SYSTEM TO THE LEVEL IT WAS AT WHEN THE GURUAID.COM PEOPLE HAD TAKEN CONTROL. I AM CURRENTLY IN A POSITION THAT MY COMPUTER SYSTEM IS TOTALLY INOPERABLE. IT IS "DEAD IN THE WATER". THE TECHNICAL PERSONNEL EMPLOYED BY GURUAID.COM DESTROYED MY COMPUTER SYSTEM.

Product_Or_Service: SOFTWARE MAINTENANCE

Order_Number: N/A

Account_Number: N/A

Desired Settlement: DesiredSettlementID: Refund

I WANT THE $399.99 FEE CHARGED BY THE GURUAID COMPANY RETURNED. I ALSO WANT YOU TO CHECK INTO THIS COMPANY. THEY ARE TOTALLY INEPT IN THEIR SERVICES OFFERED TO CUSTOMERS LIKE ME. THEY SHOUL BE GIVEN A "BLACK EYE".

Business

Response:

Business Response /* (1000, 5, 2013/05/16) */

Mr. [redacted] searched online for [redacted] Support and chose the number on the search engine not aware of the fact that he was calling GuruAid. As GuruAid does offer independent technical support for [redacted] products, one of the GuruAid rep tried to assist him with the issue. He informed the representative that he already had a contract with [redacted] and when the rep mentioned him about the services offered by GuruAid he agreed to sign-up and after agreeing to cancel the subscription with Iyogi he signed-up for the 3Yr AMP plan. The technician fixed the issue and a confirmation was given by Mr. [redacted] on the chat April 26, 2013. Mr. [redacted] contacted GuruAid again on April 27, 2013 and complained about missing files and software, which was resolved by the technician. Our CS rep called Mr. [redacted] on April 28,2013 to confirm if the issue was resolved and spoke with his wife [redacted] who informed that the issue was also not fixed. As requested, the payment was voided (refunded) on April 28, 2013 and the balance would be updated within 5 to 7 business days.

Review: My wife needed to get a refund for a renewal charge for [redacted] 2011 on a computer we no longer owned. She used our current computer to google the customer service number for [redacted].She called what she THOUGHT was [redacted] customer service and apparently got [redacted].None the less she explained she needed a refund for the [redacted] service as we no longer owned the computer on which the product was installed. The representative's name was [redacted]. He said he needed to put my wife's computer into compatibilty mode to help. She allowed him to do so, and from there he changed my password with [redacted] so as to get into my account and cancel it/request a refund. I got an email confirming the refund would go in my account within 10 business days.(but keep in mind, my wife thought she was talking to an actual [redacted] rep this whole time and my wife's pc has no relevance to the matter aside from using it to look up the customer service number to call for the refund.)Instead of leaving compatibility mode and hanging up the man started clicking on various things in my wife's pc and started telling her to pay $100 to fix issues it had. Her pc is brand new and has no issues at all, so she hung up. He started rapidly messaging her on a chat link telling her to answer the phone.She explained her pc had nothing to do with the refund and that it was for an old computer. He still insisted her computer needed this and that and to pay him to fix it. He would not leave her alone. She finally demanded he quit harassing her and get off of her computer. She eventually had to turn the pc off to get him to quit. I have an email from [redacted] verifying my account cancellation and refund. That's fine as long as I get it. What's an issue is this man ([redacted]) clicked on various things in my wifes computer(that had no relvance to the [redacted]/refund), and also tried coaxing her into paying him to fix non-existing issues. He should have identified himself and a [redacted] rep not a [redacted] tech support.Desired Settlement: I desire a letter of apology from [redacted] as well as Mr. [redacted] for his actions towards my wife as well as unwelcome use of my wife's pc that was irrelevant to my refund from [redacted]. I also want some further verification that I will be recieving my refund from [redacted]. I lastly want to know what [redacted] intends to do about the way they market themselves. They shouldn't market themselves as [redacted] customer service. My wife thought she was contacting [redacted], NOT [redacted].

Business

Response:

According to our

recordings of June 30, 2014: [redacted] contacted [redacted]

on June 30, 2014 stating she was auto charged by [redacted] and she was looking for

a refund. Our advisor did inform [redacted] that "We are [redacted] an Independent PC Support Company”.

[redacted]

is an independent provider

of technical support services for several third party brands. Our website

www.[redacted].com makes it very clear that we are not affiliated with any

computer or software product company. Our

advertising on the web clearly states that the service is from [redacted] chose/clicked on the result which had a reference to our organization

and therefore reached us.

With [redacted]’s consent our advisor took remote

access of her computer. The [redacted]

advisor had to take remote control of her computer to process the refund

request with [redacted] Support. The refund request was placed with [redacted] through

chat interface on [redacted]’s computer. With [redacted]’s permission, our advisor changed the password for

her [redacted] account because she was not aware of it. It was necessary to login

to her [redacted] account to confirm the name of the [redacted] product, to confirm the

exact charge and to confirm the exact validity of the product. Our advisor helped [redacted] process

a refund of $76.46 from [redacted] and informed her

that the confirmation number was #[redacted].

Our

standard practice is to diagnose the computer. According to [redacted] her

computer was 4 to 5 months old. Our advisor informed [redacted] that the

system had errors and unwanted files that should be cleaned up for better

performance of her computer. [redacted]’s

advisor asked [redacted]’s

how she was going to fix the computer issues which he saw on her computer. The customer said she do not want to continue

and to stop harassing her. Customers are

told they will have access on the remote and can disconnect the session whenever

they choose. We never forced the

customer to subscribe for our services. [redacted] was not interested in the

subscription and disconnected the call

saying she did not want to pay $100 for the cleanup of her computer.

Our intent was to help [redacted]. We helped her in getting a refund from

[redacted]. She can contact [redacted] Support

at https://support.[redacted].com and give them the #[redacted]. to check on the status of her refund.

Consumer

Response:

I have screenshot pictures of the entire conversation and I still believe the representative was a bit pushy. However, as a fulltime factory worker and a dad I dont have the time to persue this any further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: This company claims to be a computer fixing company, however, it takes Forever and they don't speak good English. Most of the time I would have to tell them again and again what was wrong and would end up finding the fix myself on the internet. When I finally tried to cancel, it took 3 hours (because they don't listen, always try to upsell you etc) and they did not calculate my refund in a fair manner. They used the current annual charge to deduct from my multi year service agreement instead of using the annual charge of my agreement. This cost me another $100. So if you have a lot of extra time, extra money and like repeating yourself a lot, they are a great business to use.Desired Settlement: It is not worth the hassle to get back $100, however I would like this on their record so that maybe someone else will see it and avoid using them.

Business

Response:

Ms. [redacted] initially contacted us on March 3, 2013 about installing Windows 8 on her computer. GuruAid’s advisor acknowledged the issue appropriately and after the initial diagnosis, he informed her about the benefits of an Annual Maintenance Plan. Ms. [redacted] signed up for Annual Maintenance Plans for one computer for three years and a second for two years. GuruAid agent assigned a technician to work on her computer. Ms. [redacted]'s confirmed her issues were resolved.

After March 3, 2013 Ms. [redacted] contacted us multiple times regarding multiple issues which we addressed. However, now, Ms. [redacted] stated in her complaint that many of the issues were not fixed by us and that she herself had fixed it.

It was on May 9, 2014 that Ms. [redacted] became dissatisfied with our services. Ms. [redacted] contacted us stating her keyboard was acting weird. When she tried to type something it acted as shortcut keys and she had to keep on restarting her computer. Ms. [redacted] also stated that she was unable to send and receive emails via Microsoft Outlook and she was getting error message about needing to connect to the exchange server. The technician didn't respond to Ms. [redacted] at regular intervals which upset Ms. [redacted]. The intention of the technician was to find an appropriate resolution for her issue, which took time for him to research.

As Ms. [redacted] is not satisfied with the services provided by GuruAid and in compliance with our policy we issued a partial refund since one year of service has been already utilized. A check for $400 has been sent Ms. [redacted].

Consumer

Response:

That is false. The first time, they actually pressured me to sign up for them for years BEFORE they fixed the computer. That time, they were able to assist me though I could have done it myself, I needed a tech there in case I did something wrong.

After that, except for one other time, to do what we had done the first time, they were unable to help. I would let them try, but when it wasn't fixed I would just end my session with them to trouble shoot and fix myself. It is pointless to try and explain to them it isn't fixed right because they just want to argue and spend time talking about it. Every call would take over an hour and I don't have the time to wait for them.

This last time, I had three issues. While waiting on them to get a tech and then waiting on the tech to respond, I was able to google two of the issues and fix. When a tech finally tried to start, the only problem was Outlook. He said he was going to run a bunch of scans on my computer for viruses. I had told the first guy I only wanted my issues dealt with, I didn't have time for scans. I run my own scans to clean the PC and have my own antivirus and run scans myself to check for viruses. At that point, when I realized he wasn't listening, I ended the session.

They take too long, do not have the ability or knowledge to fix a lot of issues. I have been unhappy with my service since the second time using Guru Aid but didn't have the time to research to find another service. This time however was the final straw so I stopped it.

The way they figured the amount I would get back was not fair, but I still have not received my refund. So that, is another HUGE problem and I will open another ticket if I do not receive a refund soon. [redacted]

Review: [redacted]

I am rejecting this response because:

Sincerely,

Kat [redacted]

Business

Response:

As Ms. [redacted] is not satisfied with the services provided by GuruAid and in compliance with our policy we issued a partial refund since one year of service has been already utilized. A check for $400 has been sent Ms. [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Instead of using the annual rate for service that was charged me at the time I bought the contract, you figured my refund using current annual rates. They are not refunding my $400 like they claim, they are refunding me $330. Had the refunded me $400, I would not have filed this complaint to begin with.

Since they did not do what was fair and their service had been horrible, but for the first time I used them, I felt it necessary to make a public complaint so hopefully someone would see it and chose not to use GuRuAid. I have still not received a refund check. I will file an additional complaint if I do not receive it. I will also pursue other legal action.

Sincerely,

Business

Response:

If you stay with

GuruAid for the three years it’s a discounted

rate of $399.99 for one computer. Any additional add-on computers are

discounted at $100.00 per year for an Annual subscription. Ms. [redacted], you

were charged for one 3 year subscription ($399.99) for one computer and

one 2 year subscription ($200.00) for a second add-on computer for a total of

$599.99. You signed up on March 3, 2013 and called to cancel after

one year had passed on May 9, 2014. Because you did not complete your

three year agreement the discounted price does not apply. The Annual

subscription rate for one year is $169.99. The refund should have been $330.00

but we have sent a refund check for $400.00.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Kat [redacted]

quite help full .

very pleased your man had hard job to do and done it very well

EAGESH , he's very helpful and knowledgeable on helping customer.

I have already praised e-reddy for the extensive personal professional and patient work done to more than I can say -summing up he is a credit not only to himself but the technical staff of [redacted] and I know that he will continue to exemplify
that higher standard to many others during his career-You have to keep him for the positive comments from not only me and my wife but for the many others who will be fortunate to be able to benefit of this young man.
LTCOLL BERNARD *. O[redacted] USAF (RET)

I am completely satisfied with tech Sameer T[redacted] as he has given me necessary instructions and information each step he performed.

this service was excellent, informative and carried out with attention to my lack of computer knowledge..... thank you...

I have had my computer maintained 3 times so far and I am satisfied that [redacted] has done a great job.

great very nice person ,very helpfull

Review: I have been having problems with my computer.I typed [redacted] in the search enginethey had a [redacted] logo on the ad on the internet, I called ###-###-####I thought I was calling [redacted]the person on the phone identified himself as a licsensed [redacted] technitianthe person who said his name was [redacted], said my computer was being hacked at that momentI paid them $399.00 on my credit card, [redacted] from [redacted], lied about being affiliated with [redacted]. After I got off the phone, I called [redacted], my internet provider and asked them for the number for [redacted], they gave me [redacted] called [redacted] and they said they are not affiliated with [redacted] at all.Desired Settlement: I want to not be charged the $399.00.If it has gone through I want a credit of $399.00 on my [redacted]I have called [redacted] to do a fraud investigation.The [redacted] representative, [redacted] lied about being affiliated with [redacted]I only allowed them to charge this on my card because they said they were from [redacted].I was looking for the number for the real [redacted] when I was on the internet in the first place.

Consumer

Response:

From: [redacted]

Sent: Tuesday, July 01, 2014 6:29 PM

To: [email protected]

Subject: more info Regarding Complaint #[redacted]

Additional Info

for complaint #[redacted]

After I realized [redacted] was not [redacted] or affiliated with [redacted]

I stopped [redacted] before it finished, I closed it. I was afraid my personal info might have been compromised.

I called the real [redacted], with the number I got from calling [redacted] my provider, [redacted]

I paid [redacted] $150 for a one year deal.

I had them remove everything [redacted] had done to my computer, immediately.

EAGESH I was very pleased with the technician for finishing work on my several problems - I appreciate it very much!

I would like to say that the problem that I had they fixed it for me.. thanks

Dear [redacted] your support today has been fabulous I have dealt with four of your tech support team personnel they have all been prompt with response polite and very professional.
my computer tech friend was most helpful, supportive and professional. and cannot speak highly enough of my positive experience. Mostly I found your supporter a joy to speak with (online esp). where as other companies it can be a complete nightmare
thank you all