Lester, Inc.

I found the technician vsethi very helpful and capable. Talked me through all that he was doing. Very satisfied with the help and he sorted out all of my problems.

I am very satisfied with the work that has been done on my computer. It was done in a very professional manner and the Technicians explained step by step work which was carried out while working on the computer

Review: guru aid keeps calling me left and right and wont aCCEPT NO AS AnsWER THAT I DONT WANT THEM. m y husbND hands up on they call agan andagain. I want my numbr to not be displayted. they are a scamDesired Settlement: I dont want them to call me any more. I want my number remobed by donotcall .gopv

Business

Response:

We have investigated

the Revdex.com complaint from Ms. [redacted] and below are our findings:

Ms. [redacted] contacted GuruAid on July 15, 2014 for an issue

concerning [redacted] antivirus software installed on her computer. Ms. [redacted]

chose to subscribe to the 3 Year Annual Maintenance Plan and paid $399.99.

Later on July 16, 2014 Ms. [redacted] added one more computer to the existing

subscription and paid $100.

On July 30, 2014, Ms. [redacted] again contacted GuruAid

regarding inaccessible internet on her computer. The GuruAid technician

diagnosed the issue and informed Ms. [redacted] to contact her ISP to resolve the

issue. Ms. [redacted] used a local

technician to fix the issue and later contacted GuruAid to cancel the

subscription and she requested a full refund for the amount paid. Accordingly August 4, 2014 a full refund for

$499.99 was issued and the subscription was cancelled.

The last contact made by GuruAid to Ms. [redacted] was on

August 5, 2014 to inform her refund that was issued.

There was no contact made by GuruAid to Ms. [redacted] after

the cancellation of the subscription, and we would like to inform Ms. [redacted]

that GuruAid does not make any outbound calls to advertise or promote their

service. Outbound calls are only made for subscription expiration reminders or

if any request is made by our existing customers to resolve any computer

related issue.

It seems that the calls made to Ms. [redacted] may have been

made by scammers using the name of GuruAid to gain trust. We request Ms.

[redacted] to ignore such calls and if possible, she can share the details (phone

number, website address) of the person who are calling her to promote their

product using GuruAid’s name.

Refer to these websites for more information regarding

Technical support related scams:

Review: Some time ago my [redacted] email account was hacked where my contacts email got mail saying it was from me which was erroneous as I did not send them. I looked online for [redacted] support for help with this problem and got [redacted]. They informed me that they were [redacted] and charged me over$400.00 and took over my cogmputer to find the problem. Because I was in, panic mode I paid the price. Later on I found out the only thing I needed to do was change my password. They called after this a month or so later a nd said our computer was compromised a gain and told my husband to go to computer and they took over our system again and totally mess up our computer and we had to delete everything on our computer and start over again ouch! From then on they call constantly saying our computer has been comprised again and wanting us to let them into our computer. We have never let them in again due to the fact they totally messed up our system. They continue to call even though ive told them to take me off their call list at lease 8-10 timesDesired Settlement: I just want the money back that I initially gave them and to cease calling me. It's gotten to the point of harassment

Business

Response:

"We could not find any account details for the customer "[redacted]". There was only one inbound contact made from the number "###-###-####" on 10th Sept'14 and it was a 7 second call, wherein the female caller said" I am sorry I reached the wrong department" and hung-up the call."

Very Pleased with service.

The service I have been given today has been both professional and friendly.

Review: I was ordering a virus protection plan from [redacted]. I went on line & was chatting with an india speaking person. [redacted] logo came up with different plans for virus protection. This person encourage me to buy $179.99 plan for my lap top computer because it had a virus. So this person took controll of my computer and begin to clean it up getting rid of the virus. Then the computer worked for about a week and the same problem appeared. So I called the [redacted] phone number which I got from my credit card. They kept putting me off. Telling me someone would call me back and they never did. So I called my credit card and filed a fraud complain against this company. So I would like to know is this a real company and can I get my money back. Thank you.Desired Settlement: $179.99 back.

Business

Response:

On

August 9, 2014, [redacted] contacted us concerning an anti-virus installation issue on her computer. In

her complaint to Revdex.com, [redacted] states

that she was looking for assistance with anti-virus issue from [redacted] Support

and reached [redacted] instead. [redacted] is an independent provider of technical support services for

several third party brands.

Our website www.[redacted].com makes it very clear that we are not affiliated with

any computer or software product company. Our advertising on the web

clearly states that the service is from [redacted] chose/clicked on the results in the search

engine which had a reference to our organization and therefore reached [redacted].

The

initial issue that [redacted] faced was in regards to expired anti-virus

software on her computer. [redacted]’s

advisor suggested using [redacted] anti-virus program which is a built in

application of [redacted] operating system. [redacted] was informed about the

benefits and advantages of our Annual Maintenance Plans. [redacted] chose the

1 Year Annual Maintenance Plan, which entitled her to unlimited support for any

software related issue that might occur on her computer during the subscription

period. A receipt was sent to [redacted]’s email

address and a copy was saved on the desktop of her computer.

On

August 28, 2014 [redacted] contacted us for a new issue; she was not able to

login into her computer. [redacted] was receiving an error with a “blue

screen “whenever she started her computer. This issue was not related with the

initial issue (antivirus software installation) for which [redacted] had

contacted [redacted]. “Blue screen” error mainly happens due to hardware or

operating system failure. A call-back

was scheduled with a Level 2 Technician and a follow-up call was made however

the call was not made at the time it was promised to [redacted]. We apologize

for the delay which was due to high call volume. Multiple attempts to contact

[redacted] were made from September 2nd, to September 9th but we

were only able to reach her voice mail.

We

would like to sincerely apologize for the inconvenience caused and in compliance with [redacted]’s policy

we have canceled the 1 Year Annual Maintenance Plan and a full refund of

$179.99 has been issued on September 9, 2014. A confirmation email has been

sent to [redacted] email address. [redacted] should check

her latest bank statement to confirm the refund issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

However, I never receive an email from this company. All I know they promised service which they did not honor. Thank you for your help. All I wanted was my money back.

EAGESH R[redacted] worked on my computer to my satisfaction. Hopefully, all issues have been resolved.

Review: On August 5, 2013 I received an email from GuruAid agreeing to refund $299.00 that was paid to them pursuant a conversation on August 2, 2013. They stated that the refund would be made within 3-5 business days. This conversation was the result of a call I made to what I thought was the REAL [redacted] Obviously, no one with this company ever attempted to explain who they really were, so at best this is a scam at worst it is simply a fraud.My credit card company advised that the funds to GuruAid were pending and a subsequent check each day up to today indicated the same. However, today GuruAid took possession of the funds contrary to their commitment to refund same. I subsequently emailed their customer AGAIN telling them that quite simply they had lied. Again, I received an email telling me they were sorry for the confusion and that they would refund my money within 3-5 days.This company is an absolute fraud in that they represent themselves as someone they are not. I am sure they will deny this but I am not deaf only computer stupid.With this notification to you I have also formally filed a complaint with my credit card provider contesting the charge and I have notified my States Attorney General. This company is deceptive, untruthful and a complete scam!

Order_Number: XXXX-XXXXX

Account_Number: GAXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I have an expectation that this company will follow through with their commitment to refund my money as stated in their email correspondence.

Business

Response:

Business Response /* (1000, 5, 2013/08/22) */

Mr. [redacted] contacted us on August 2nd concerning a hoax phone call from [redacted] Support. Mr. [redacted] acknowledged that he was talking with GuruAid and he then gave his consent to our advisor to take his computer on remote for further analysis to resolve his slow speed issue. Our technician diagnosed his problem and the issue was fixed. Mr. [redacted] confirmed that his problem was resolved and his confirmation was documented on the chat transcript. He subscribed to a two year Annual Maintenance Plan.

Mr. [redacted] was clearly informed that he was speaking with GuruAid and was not misled. Our advisor immediately and clearly identified our company as "Guruaid an Independent PC Support Company". As verified on the recording of the call.

Mr. [redacted] contacted us on August 4th by email asking for a refund. Numerous calls were made to speak to Mr. [redacted] to find out why he was dissatisfied. Mr. [redacted] emailed us that he would not communicate by phone and would respond only by email. An email was sent to Mr. [redacted] on August 5th informing him of his refund, due to a delay in the processing function the refund was not issued until August 10th. His balance should have been updated within five business days from that date.

GuruAid is neither a scam nor a fraud as Mr. [redacted] erroneously suggests. Although work was performed on Mr. [redacted]' computer and he confirmed that the issue was fixed, we agreed to a refund. GuruAid offers a generous thirty day money back guarantee. It is a legitimate global Independent PC support company with thousands of satisfied customers.

Very nice information

Today I was lucky to get a technician of high level of knowledge, kindness and efficiency in the fixing of my computer problems. This is a second try with [redacted] and I am pleased to say that the team in the company is very, very good.
Today's technician Mr. KIRAN K[redacted] is one of the best which I ever worked
and only at the [redacted] but also a few more repair computer services..
I am 88 years old,with a lot of typing errors and little effiecency I got a good service

I WANT TO THANK [redacted] FOR ALL THE IMPORTANT INFORMATANTION THAT THEY GAVE ME. THANKS AGAIN [redacted] FOR YOUR HELP.

Tech help was EXCELLENT! ...very knowledgable, thoughtful, and patient.
Problems were "fixed" and computer is working much better.

The techician was very helpful , I am very pleased with thw service I have recieved thnkyou

Review: On October 23 2013 I had a problem that my computer was running slow so I contacted [redacted] for technical support. Unbeknown to me they connected me to what I thought was [redacted] tech support. It was [redacted] and they told me what the charge would and that they would save me money with a 3 year deal. I accepted paying 399.99 on my credit card. They remotely worked on my computer and told me that they tuned it up, but couldn't do anything about being slow. I called them again because of the same problem about two months later with the same results. It turns out that the problem was not the computer, but the internet provider [redacted] was too slow; 0.6 download speed. I recently switched to [redacted] as my internet provider with 16.2 speed that solved the problem. I contacted [redacted] to cancel and have them issue a refund for the remaining 23 months of the service contract, but they told me that the service was not refundable. I argued that I no longer needed the service thereby charging me for a service I no longer needed. They steadfastly refused telling me that a refund would only be offered within a 30 day period.Desired Settlement: Issue a credit card refund for unused time period.

Business

Response:

Mr. [redacted] states in his complaint that he contacted [redacted] in October 2013 pertaining to a problem he was facing with the

performance (slow) of his computer. Per our records, Mr. [redacted] contacted us

regarding an issue with [redacted] software which was giving him an

error message of “computer at risk” and needed assistance for that issue along

with improving the performance of his computer, which was suggested by [redacted]’s

advisor. Our advisor took remote access of his

computer and diagnosed the issue and educated Mr. [redacted] about the benefits of [redacted]’s Annual Subscription Plans. Mr. [redacted] chose to pay $399.99 for a 3 years Annual Maintenance Plan. Mr. [redacted] confirmed his issues were fixed by

our Technician.

Mr. [redacted] again contacted [redacted] on January 30, 2014 regarding his computer freezing up.

He also complained that videos on [redacted] were responding slowly as was his

computer.

After performing trouble shooting and speed

tests to try to improve the computer’s performance, [redacted] technician advised

Mr. [redacted] that he should contact his Internet service provider. The problem was with the Internet provider’s

connection speed. Mr. [redacted] understood and agreed to contact them. Since then Mr. [redacted] has contacted [redacted] for other multiple issues and all issues were

addressed and resolved in a timely manner.

Mr. [redacted] had

contacted [redacted] on November 24, 2014 stating that he wouldn’t be using his

computer anymore and accordingly wanted to cancel his subscription. [redacted] advisor informed Mr. [redacted] that he can transfer the subscription to any other computer;

however, Mr. [redacted] wanted to cancel the unused part of his subscription. Mr. [redacted]’s subscription was active for more

than 12 month without any dissatisfaction expressed, our advisor informed Mr. [redacted] that a refund cannot be issued at this time in accordance with [redacted]’s

Terms and Condition which was accepted by Mr. [redacted] as the time of sing-up. [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because: They told me that I would save money by purchasing a 3 year plan which I accepted. The issue with the computer was that it was too slow which was the reason I accepted their offer. I contacted my internet provider to address the speed issue with them and they informed me that in my area .06 speed was all they could supply. I switched to a different internet provider who provided 16.2 download speed correcting the issues with my computer. The issue with my computer was download speed and nothing else. [redacted] service did not resolve the problem which is why I have no reason to continue paying for service that, not only did not correct the issue, but that I have no need of.

Sincerely,

very friendly and helpful sorry its so short I cannot use keyboards

Very helpful and patient. I would recommend them.

I have tried for months to salve error issues on my PC using research and watch dozens of videos on Youtube and failed at every turn.. The help from [redacted] salved ALL of my PC malware and performance issues. I recommend this service to everyone!

Problems with computer resolved. Very professional, firendly and knowledgeable. Would easily recommend.

I am so Great full for this company, and the people who work here. Thank you John and Eagesh taking time and patience helping me out. You went far and beyond the call of duty. I will be recommending this company. You are fantastic!!! . Many Hugs Dianna