Liberty Carpet

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I feel like there should be an update to fix the game, or at the very least some information on the specific driver versions that work so I don't have to spend hours or days doing Bethesda's QA department's job for them Regards, [redacted]

Dear [redacted] Thank you for reaching out to usWe understand that you are experiencing issues attempting to run [redacted] on your [redacted] PCAs the Games For [redacted] platform is no longer supported by [redacted] , additional steps are required to run Games For [redacted] versions of our games on most PCsIn your support case with ticket number 170626-001682, Customer Service attempted to troubleshoot your compatibility issuesOur support agents were able to start the same version of the game that you own on a [redacted] PC by following the provided troubleshooting processAdditionally, in that ticket were advised that Customer Service is unable to provide you with an entitlement code for a second copy of the product on the [redacted] platformIf you have additional questions or concerns, or if you would like to continue the troubleshooting process, you may reopen your support case by visiting https://help[redacted] .net, or responding to the last email sent by our Customer Support AgentPlease refrain from making more than one support case per issue, as multiple tickets may affect our support center’s response timeThank you, ZeniMax Media Inc

Dear [redacted] , Thank you for reaching out to us regarding [redacted] ***We understand that you have an issue running the game due to what appears to be an issue with your video card’s driver softwareIn your support ticket with reference number [redacted] - [redacted] , our customer service representative reached out to you with additional suggestions on how to resolve the specific issue you have been experiencingSpecifically, other players have been able to resolve this issue by installing older versions of their AMD driver softwareYou may be able to continue playing the game by following their instructions in that ticketUnfortunately, we are unable to offer refunds on purchases older than days due to payment processing constraintsIf you have additional questions or concerns, you may respond to your customer service ticket by email or directly at https://help[redacted] .netPlease remember not to create more than one ticket per issue, as this may create delays in our customer support center’s response time Thank you, ZeniMax Media Inc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The issue has been resolved, but not with the help of the company The issue can be marked resolved Thank you for your time.Regards, [redacted]

Hello [redacted] We appreciate you reaching out to us to resolve the issue that you are encounteringWe strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing We apologize for the issues you encountered while using [redacted] *** [redacted] Because the transaction was made directly with ***, there is no possibility for us to offer an exchange or refund for your [redacted] purchaseYou will need to contact [redacted] if you wish to request a refund for your purchase If you need further assistance, please contact us through our Web site https://help.elderscrollsonline.com/Here, you will have the option to receive a call or email us to have any issue resolved Thank you, ZeniMax Media Inc

Dear Mr [redacted] ,We appreciate you reaching out to us with your concerns regarding your copy of The Elder Scrolls V – [redacted] : Special Edition on the [redacted] * ConsoleAccording to our records, you have requested that we address performance and stability of the [redacted] SE software, and support the product going forwardIn your contact with us concerning this issue, ticket reference number [redacted] , our representative replied to you on 11/13/in regards to your concerns on performance.Following this message, we did not receive additional communication from you as to whether the suggested troubleshooting helped to resolve your issueThe ticket was resolved as mentioned in the message, but can be reopened by you if you choose to respond to it.Additionally, since the above correspondence we have released patch for [redacted] SE that may address some of the issues that you were havingWhile we cannot provide a timetable for when future such patches go live, we are dedicated to the ongoing support of newly launched productsWe also remain committed to working with our partners at Sony to provide the best experience possible for players interested in using mods with our games.If you need further assistance, or have questions regarding your account or support ticket’s status, please contact us through our website at http://help.bethesda.net/Here, you will have the option to email us to have any outstanding issue resolvedIn addition, please reference your original ticket number when submitting any request for supportCreating multiple tickets regarding the same issue may cause delays in our support center’s response timeThank you,ZeniMax Media Inc

Hello [redacted] , We appreciate you reaching out to us to resolve the issue that you are encountering with your orderWe strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing We apologize for the difficulties you are facing in regards to your Fallout guidebook order (order # [redacted] )We understand you would like to request an upgrade to the order you have madeUnfortunately, we are unable to accommodate this, as we cannot alter the charges made in our systemThis is by design, as a means to protect consumers from unauthorized charges by the handling companyThis point was communicated to you in your support ticket In addition, we would be unable to fulfill such an order, because the edition of the guidebook you indicated is currently out of stockIn your support ticket, the representative indicated this and offered to cancel your order so that you can order the version you want from a retailer that has it in stock Due to these two points, we are unable to make the desired change to your order If you need further assistance or have questions regarding your order, please contact us through our email support address at support@ [redacted] store.zendesk.comHere, you will have the option email us to have any outstanding issue resolved Thank you, ZeniMax Media Inc

Dear [redacted] ***,Thank you for playing The [redacted] OnlineWe understand that you have an issue concerning the redemption of a virtual “Crown Crate” item you received as part of purchasing the [redacted] Chapter contentIn your support ticket with incident number [redacted] , you were informed by several customer service agents that the Crown Crate and associated rewards that are earned by redeeming it are randomly generated, and cannot be traded for other itemsAdditionally, because the Crown Crate was included with the purchase of your [redacted] Chapter content and not separately purchased through the Crown Store, we are unable to offer a refund on the Crate aloneYou have also been granted crowns by a contact center agent as a means to purchase an additional Crown Crate on an exceptional basisAs we have not heard from you since these crowns were granted to you, we have closed the ticket on our side and consider the matter resolvedIf you have additional questions or concerns, you may reopen your support case by visiting https://help[redacted] .com or responding to the last email sent by our contact center agentPlease refrain from making more than one support case per issue, as multiple tickets may affect our support center’s response timeThank you, ZeniMax Media Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat atisfactory to me They took time to examine issue and while they did not resolve it, I do feel as if they actually listened Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, the measures that I had to go through to get them to replace the defective product are in my opinion, insane I tried to contact the business no fewer than times before contacting Revdex.com, and they chose to ignore every single one of them Even if you forget that the issue that I was experiencing could have caused property damage or injury, it seems to me that the company identified that there was a problem and chose to ignore it, instead choosing to act in bad faith Regards, [redacted]

Hello [redacted] , We appreciate you reaching out to us to resolve the issue that you are encounteringWe strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facingWe apologize for the issues you encountered while using The [redacted] Online Per ticket [redacted] - [redacted] , we do see that you reached out to our support team in order to investigate and review your issueAs mentioned in the support ticket, because you have made significant progress in the game and have already spent the Crowns purchased, we are unable to offer a refund for those purchases but you can be reimbursed the Crowns that were spent for access to the [redacted] *** Please respond to the ticket and a support representative will be happy to assistIf you need further assistance, please contact us through our Web site https://help[redacted] .com/ Here, you will have the option to receive a call or email us to have any issue resolved Thank you, ZeniMax Media Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Your response had nothing to do with my question! Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: your company deactivated the cards at these stores and are advertising these items at a price point of but the only ones that activate have a price point of It is a blatant bait and switch practice to entice people at one price point and try and charge them anotherHow about you honor the cards that are available at retail instead of ordering companies to scan block them and not allow them to scan Regards, [redacted]

Hello [redacted] ***, We appreciate you reaching out to us to resolve the issue that you are encounteringWe strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facingMultiple patches have been released for [redacted] to address various issues some of our players may encounterWe do recommend that you download the latest patch released earlier this month to determine if you still experience any issues with your gameplayIf you continue to experience issues, you may contact the support team at http://help[redacted] .net/ for further troubleshooting assistanceIf a refund is desired it would be necessary to contact the retailer the product was purchased from in order to confirm their refund policyAs we did not sell the product directly we do not have the ability to process a refund Thank you, ZeniMax Media Inc

Hello [redacted] , We appreciate you reaching out to us to resolve the issue that you are encounteringWe strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing We contacted the support team responsible for the assisting you with your purchase issue and they indicated that they were able to explain how they ship items and that your order was split and shipped in separate packagesThe response did seem to indicate that the issue was resolved amicably If you continue to experience issues with your purchase, we do ask that you contact the support team at [email protected] for updates Thank you, Zenimax Media Inc

Dear [redacted] , We appreciate you reaching out to us to resolve the issue that you are encountering with your [redacted] [redacted] Edition [redacted] We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing We apologize for the delay you have experienced while waiting for a response from usAccording to our records, you requested that we replace damaged goods in your support ticket, [redacted] - [redacted] In that ticket, I see that our support representative has contacted you with information regarding our RMA process for the product in questionWe consider this issue unresolved, and are currently working with you to procure all the required information we need so that we can proceed with the RMA If you need further assistance or have questions regarding your ticket’s status, please contact us through our website at http://help[redacted] .com/Here, you will have the option email us to have any outstanding issue resolvedIn addition, please reference your original ticket number when submitting any request for supportCreating multiple tickets regarding the same issue may cause delays in our support center’s response time Thank you, ZeniMax Media Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively R***lved] Complaint: [redacted] I am rejecting this response because: As stated by the companies response "To be eligible for the Console Transfer Offer an individual had to have both purchased and activated a copy of [redacted] ® Online for PC or Mac prior to June 30, If you were eligible for the Console Transfer Offer you would have received an email on April 9, 2015, notifying you of your eligibility and that the Console Transfer Offer would only be available for thirty (30) days, beginning as of such dateIf you did not receive this email either you were not eligible or the email address on file with your ***TU account was not accurate."I created an account on 6/21/at which time I received a confirmation email from Zenimax So my email on file was obviously correct.I purchased the game on 6/23/thru [redacted] I have proof of purchase Jun 23, 2014Authorization To Zenimax Online Studios Completed Details-$USD So I completely qualify for the offer, yet I did not receive an email on April 9, as I was suppose to according to Zenimax.So it was not a failure of response on my part it was a failure of delivery on Zenimax part.As I said, All I want is what I was sold by Zenimax, nothing more They sold me a game for which included with that purchase was the ability to purchase the console version at a discount and they absoluely failed to deliver that product Regards, [redacted]

Hello Mr [redacted] , We appreciate you reaching out to us to resolve the issue that you are encounteringWe strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facingUnfortunately we are unable to provide replacement keys for products not directly purchased from usIt may be possible that the retailer you purchased the game at may be able to perform an exchangePlease check with the retailer you purchased the game from in order to confirm the return and refund policy in order to determine their requirementsIf you require further assistance, please visit [redacted] /From there you will be able to get in contact with our support staff to address any other issues you may encounter with your game Thank you, ZeniMax Media, Inc

[redacted] Complaint: [redacted] I am rejecting this response because: I actually have the code and I never used it with [redacted] The code was acquired from another retailerSo it's still a code that has not being used Regards, [redacted]