Liberty Carpet

Hello [redacted] , We appreciate you reaching out to us to resolve the issue that you are encounteringWe strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing We will suspend or block accounts when they violate our game policies and will normally offer an opportunity for the account user to regain access provided they agree to address game play, chat, or even character name violationsIn the case of your account, it was suspended as the following character names were deemed to be in violation of our policies: [redacted] As of this time, the character names have been changed and records indicate that you have been able to access and play the game againWe do appreciate the changes and hope you continue to enjoy the game If you need further assistance, please contact us through our Web site https://help[redacted] .com/Here, you will have the option to email us to have any issue resolved Thank you, ZeniMax Media Inc

Dear Mr [redacted] , We appreciate you reaching out to us to resolve the issue you have encountered with your Elder Scrolls Online: Tamriel Unlimited Membership subscriptionWe apologize for the delay you have experienced while waiting for a response from usAccording to our records, you have requested that we refund you for charges to your account following your initial purchase of the game service that you did not authorizeIn your original contact with us, ticket reference number [redacted] , you indicated a [redacted] transaction that you did not authorizeIn response to your original message, our representative replied to you on 11/18/with the following instructions: “Please contact [redacted] to advise them that this unauthorized purchase was made and provide me with the following: [redacted] transaction numberFirst and last nameEmail addressOnce we have received this information, we will be able to further assist youWarm Regards,BettyThe Elder Scrolls Online Support”However, there was no response to this message, and the incident was eventually closed after a period of inactivity.In subsequent incidents, [redacted] , [redacted] and [redacted] , our representatives responded to your email contacts with instructions on how to open a support ticket to address your billing concerns, but these correspondences were not replied to and each one was eventually closed after a period of inactivity.If the charges made to your account are unauthorized and you are unable to log into your account to cancel the billing yourself you will need to open a support ticket with us to request changes to your accountPlease keep in mind that while we make an effort to refund all unauthorized charges, our payment processor will only process refunds on transactions that are no older than days.If you need further assistance or have questions regarding your account or support ticket’s status, please contact us through our website at http://help.elderscrollsonline.com/Here, you will have the option email us to have any outstanding issue resolvedIn addition, please reference your original ticket number when submitting any request for supportCreating multiple tickets regarding the same issue may cause delays in our support center’s response timeThank you,ZeniMax Media Inc

Hello [redacted] ***, We appreciate you reaching out to us to resolve the issue that you are encounteringWe strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facingA review was performed over our contact center and we did locate a support ticket that was submitted to get assistanceThe ticket number [redacted] does seem to indicate that a solution was found and that your issue was resolvedWe do ask that you visit http://help[redacted] .net/ and submit a new ticket if you have any other issuesOnce submitted, a support representative will assist you as soon as possibleThank you, ZeniMax Media Inc

Dear Ms [redacted] , We appreciate you reaching out to us to resolve the issue you have encountered with your [redacted] Membership subscriptionWe apologize for the delay you have experienced while waiting for a response from usAccording to our records, you requested that we refund you for charges on your account based on your understanding of when they would be billed to youOur records indicate that you made use of our game service with your membership benefits during the time period covered by the subscription paymentsThese benefits included an amount of virtual currency, which was spent to purchase various benefits within the gamePer our terms of service, your subscription and membership automatically renews on the expiration date of the then-current subscription, or membership term that you previously subscribed to or were a member of, at a fee no greater than Bethesda’s then-current price at the time of renewalThis expiration date in the case of a thirty day subscription is thirty days from the time you were billed, reviewable on your account at https:// [redacted] /As we have a no-refund policy concerning goods and services that have already been consumed, we are unable to offer refunds on these chargesAdditionally, as chargebacks have been filed on transactions of the account in question, access to the game service will be suspended in accordance with our policy regarding chargebacksIf you need further assistance or have questions regarding your account or support ticket’s status, please contact us through our website at http:// [redacted] /Here, you will have the option to email us to have any outstanding issue resolvedIn addition, please reference your original ticket number when submitting any request for supportCreating multiple tickets regarding the same issue may cause delays in our support center’s response time Thank you, ZeniMax Media IncTell us why here

Hello [redacted] , We appreciate your reaching out to us to resolve the issue that you are encounteringWe strive to ensure that all customers enjoy our games and work hard to correct any issues that they may be facing The box containing physical PC copies of [redacted] clearly stated that an internet connection and free Steam account were required to activate the game [redacted] is a massive game, with a file size that is larger than can be contained on the physical disk in order to install and enjoyTherefore it is necessary for a portion of the game to be downloaded as part of the activation processWhile we understand that this is an inconvenience for some of our players, it is not uncommon for PC game installations to work this way As mentioned, we do apologize for any inconvenience this may have caused you and do hope you are able to take the opportunity to install and play [redacted] If you need further assistance, please contact us through our Web site http://help.bethesda.net/Here, you will have the option to email us to have any issue resolved Thank you, Zenimax Media Inc

Dear [redacted] ***, We appreciate you reaching out to us with your concerns regarding [redacted] We understand that you have a concern with the promotional content included with some copies of the gameThe [redacted] : Definitive Edition was included with the [redacted] 2: Limited Edition at launch as a pre-order promotionThese codes expired several months after the end of the promotional period and are no longer validIf you did not pre-order the [redacted] 2: Limited Edition you are not entitled to receive content meant as a pre-order bonusYou have been informed that this promotional code had expired in your support case with ticket number [redacted] In this case, it was explained that there is no way we can replace or reactivate these expired codesAs we did not receive a response from you following our last contact on 6/3/2017, the ticket has been closed, but may be reopened by you if necessaryIf you additional questions or concerns, please respond to your ticket via email or by visiting https://help[redacted] .netPlease refrain from making more than one support case per issue, as multiple tickets may affect our support center’s response timeThank you,ZeniMax Media Inc

Hello *** ***, We appreciate you reaching out to us to resolve the issue that you are encounteringWe strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facingWe apologize for the issues you encountered while using The *** ***
Online. Per ticket ***-***, we do see that you reached out to our support team in order to investigate and review your issueAs mentioned in the support ticket, because you have made significant progress in the game and have already spent the Crowns purchased, we are unable to offer a refund for those purchases but you can be reimbursed the Crowns that were spent for access to the *** *** ***. Please respond to the ticket and a support representative will be happy to assistIf you need further assistance, please contact us through our Web site https://help.***.com/. Here, you will have the option to receive a call or email us to have any issue resolved. Thank you, ZeniMax Media Inc

Hello *** ***,
We appreciate your reaching out to us to resolve the issue that you are encounteringWe strive to ensure that all customers enjoy our games and work hard to correct any issues that they may be facing
The box containing physical PC copies of *** clearly stated
that an internet connection and free *** account were required to activate the game*** is a massive game, with a file size that is larger than can be contained on the physical disk in order to install and enjoyTherefore it is necessary for a portion of the game to be downloaded as part of the activation processWhile we understand that this is an inconvenience for some of our players, it is not uncommon for PC game installations to work this way
As mentioned, we do apologize for any inconvenience this may have caused you and do hope you are able to take the opportunity to install and play ***
If you need further assistance, please contact us through our Web site http://help.bethesda.net/Here, you will have the option to email us to have any issue resolved
Thank you,
Zenimax Media Inc

Dear *** ***, We appreciate you reaching out to us with your concerns regarding The *** *** ***We understand that you have concerns regarding a refund for your ESO Plus subscription paymentsOur records indicate that you play the game via the *** *** *** *** platformIf you
subscribe to ESO Plus for playing the game on the ***, you must request a refund via that service, as we have no record of the transactions on in our system and have not directly collected your funds to refund to youAdditionally, please review our Terms of Service in full at https://www.zenimax.com/legal_terms_us as they pertain to the eligibility of refunds on purchases of virtual currency and downloadable contentIf you have additional questions or concerns, we request that you open a support case with us by visiting https://help.***.comThank you, ZeniMax Media Inc

Dear *** ***, We appreciate you reaching out to us with your concerns regarding The *** *** OnlineWe’re sorry to hear that you’ve had issues with accessing one of your game accounts due to loss of access to an email addressWe understand that you were attempting to solve your issue by
opening a support ticket with us, but were unable to do soOur records indicate that our customer service agent reached out to you on 2/5/by creating incident #***-*** on your behalfAt the resolution of that incident, the email address connected with the account in question was changed to ***@***.comSince then, you have replied to us acknowledging the change and the support ticket has been marked as closedBecause you now should be able to recover your account using the updated email address, we believe the issue has been resolvedIf you have questions, or your issue is still outstanding, we request that you update your existing support case by visiting https://help.***.comPlease remember to refer to your original ticket when submitting any additional updatesCreating multiple tickets regarding the same issue may cause delays in our support center’s response time.Thank you,Thank you, ZeniMax Media Inc

Hello Mr***,
We appreciate you reaching out to resolve the issue that you encounteredWe strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing
We reached out to our store support team and they indicated that they did send an
email to you indicating that while your credit card was authorized, the payment was not capturedThis resulted in the authorization being cancelledUnfortunately, this means that the order could not be completed
Please check your email to confirm that the message was receivedIf you did not, please let us know
We do apologize for the inconvenience this caused as the amount of orders received was unprecedentedIf you have any questions about the remaining order, please send a message to ***The support team will address the questions as quickly as possible
Thank you,
Zenimax Media Inc

We have received your request and it is under reviewWe expect that you will receive a response to your request in the next 7-daysThank you for your patience

Dear *** ***, We appreciate you reaching out to us with your concerns regarding The *** *** ***We understand that you have concerns regarding access to your game accountOur support center worked with you on your case with ticket number ***-***, in which your *** Plus
subscription was canceledAdditionally, transactions dating back to your original attempt to contact us in January have been refunded for the time you were unable to access your accountIn that ticket, our support agent has requested that you provide account ownership verification details so that you can have your access to the game account restored, but we have yet to receive a response from you since our last contact on 6/10/In order to complete the resolution to your access issue, please respond to your support case at https://help.***.comPlease remember to create only one ticket per issue, as multiple tickets regarding the same issue may cause delays in our support center’s response timeThank you, ZeniMax Media Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I have gone back and forth between Zenimax and ***(by which they mean ***) Zenimax takes no ownership of the complaints allthough their broken content isnthe true complaint*** has been somewhat helpfulbut state they cannot refund because Zenimax refuses to confirm to them the content I'm paying for is even broken or to communicate with *** regarding their third party product*** didn't make ESO plus or the gameThey just take money
U
Regards,
*** ***

Hello *** ***, We appreciate you reaching out to us to resolve the issue that you are encounteringWe strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facingOur records do not indicate that there was any contact regarding ESO Plus
benefits prior to your email related to contacting the Revdex.comPrior to that contact there was an issue related to password reset instructionsIf you contacted *** support for assistance, as purchases are made through *** for ESO Plus on the *** One, we would not have record of those help ticket submissionsWe do recommend that if you are looking to receive help with a purchase issue made via ***, and if you have not already, that you visit http://support.***.com and explain the issue you are encounteringIf you need assistance for issues in the game itself, please contact us through our Web site https://help.***.com/. Once again, we apologize for any issues you encounteredThank you, ZeniMax Media Inc

Dear *** ***, Thank you for playing The *** *** OnlineWe understand that you had an issue logging into the game, as well as an issue contacting customer supportOur records indicate that ***, our Customer Support Agent, reached out to you directly and resolved your issue in a support
case with ticket number ***-***We have marked this issue as resolved on our end, as you responded on July 11th that you are able to get into the gameIf you have additional questions or concerns, you may reopen your support case by visiting https://help.***.com or responding to the last email sent by our Customer Support AgentPlease refrain from making more than one support case per issue, as multiple tickets may affect our support center’s response timeThank you, ZeniMax Media Inc

Dear *** ***, We appreciate you contacting us with your concerns regarding *** *** *** ***We understand that you are having issues getting the game to run, as well as issues in contacting customer supportOur records indicate you last attempted to contact us outside of our
regular support channels concerning your issue on May 15th, At that time, you received a response instructing you on how to open a ticket at our customer support website at ***You may submit and update support tickets on this site without needing to use the game in order to do soOnce you have submitted a new issue at our support website, our customer support staff will be able to assist you with whatever performance or system requirement issues you may be experiencingIf you have contacted us since May 15th, with another account or email address, please let us know so that we may reference your more recent communicationRegards,ZeniMax Media Inc

Hello Mr***, We reviewed your ticket again and we can confirm that you were responded to by a live agentIn addition to the agent responding to the ticket, it does also appear that the question was addressed with a solution to the issue you were encounteringWe apologize for any confusion that may have occurredOnce again, we please ask that you review the detail in the ticket ***If you have further questions you may respond to the ticket and an agent will assist with an answerIf you need assistance with another issue, please visit ***/ and send in your help request. Thank you, ZeniMax Media Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I attempted multiple times to contact zenimax through the proper channels, only to be locked out of my account over and over again despite resetting the passwords, setting up new e-mail addresses the like The fact that there is NO way to contact tech support without running a gauntlet of poorly constructed credential verification systems makes it IMPOSSIBLE to submit an issue in a timely fashion Most of the people I know who have tried eventually just get fed up trying to regenerate new passwords There is a SERIOUS flaw with how Zenimax handles its *** *** Customer Base and if things such as locked out accounts and disabled memberships become more common you can expect more complaints of this natureRegards,
*** ***

Hello *** ***,
We appreciate you reaching out to us to resolve the issue that you are encounteringWe strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing
We apologize for the issue you encountered while using *** *** ***
OnlinePer ticket ***, it was explained how the other issues prior to March occurred and how the Crowns were added to your account for the month of March due to missing amount and having a subscription
If you need further assistance, please contact us through our Web site https://help.***.com/Here, you will have the option to receive a call or email us to have any issue resolved
Thank you,
ZeniMax Media Inc