Liberty Carpet

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: unreasonable response.[redacted], only answered my query after I had submitted the Revdex.com complaint, before this it had sat for 8 days waiting for a response. As well as hanging up on me when I called their reception and refusing to help me in anyway via the phone.If it had been responded to within the first 24-48 hours I am sure we could have come to a reasonable agreement where I re purchased the newer ultimate guide and cancelled the original collectors guide. But because of the unreasonable delay, stocks were sold out and I am left with a bad experience. The fact its made available on another site is irrelevant as I have made all my purchases via the [redacted] store.I am also waiting for the issue to be raised with a superior which I last made clear on 30 October 2015, and yet no response to the ticket as been followed up.This is a horrible experience because I am trying to give [redacted] money for a product, I am not complaining about the processes, I am however taking issue with the unreasonable nature of the support, to not look at coming to a good solution for a situation and issue that [redacted] created in the first place and then has failed to promptly follow up.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I asked for a full refund of the purchase again beacuse of the type of customer service offered by zenimax

Greetings Mr. [redacted],
We appreciate you reaching out to resolve the issue that you encountered. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing.
Our records show that our customer service team was able to reach you and...

determine what issue was impacting your experience with The Elder Scrolls® Online: Tamriel Unlimited™ (“ESOTU”). Final correspondence indicates that further assistance was declined and you asked for the ticket to be closed.
Therefore, we believe this issue is resolved and the matter is closed.
If you have a need for further assistance, please contact us through our Web site https://[redacted]/. Here, you will have the option to receive a call or email us.
Thank you,
ZeniMax Media Inc./ZeniMax Online Studios

Hello [redacted],
We appreciate you reaching out to us to resolve the issue that you are encountering. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing.
We located your correspondence with the support team for [redacted]...

[redacted] and were able to determine the issue you encountered. A support representative reached out to you on the 20th of this month and was able to assist you with your account activation issue and it is now resolved.
We do apologize for the problems you encountered and are glad to know they have been corrected. If you need further assistance, please contact us through our Web site https://help.[redacted].com/. Here, you will have the option to have any further issues resolved.
Thank you,
ZeniMax Media Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively R[redacted]lved]
 Complaint: [redacted]
I am rejecting this response because:
As stated by the companies response "To be eligible for the Console Transfer Offer an individual had to have both purchased and activated a copy of [redacted]® Online for PC or Mac prior to June 30, 2014. If you were eligible for the Console Transfer Offer you would have received an email on April 9, 2015, notifying you of your eligibility and that the Console Transfer Offer would only be available for thirty (30) days, beginning as of such date. If you did not receive this email either you were not eligible or the email address on file with your [redacted]TU account was not accurate."I created an account on 6/21/14 at which time I received a confirmation email from Zenimax.  So my email on file was obviously correct.I purchased the game on 6/23/14 thru [redacted].  I have proof of purchase.  Jun 23, 2014Authorization To Zenimax Online Studios Completed Details-$59.99 USD 
So I completely qualify for the offer, yet I did not receive an email on April 9, 2015 as I was suppose to according to Zenimax.So it was not a failure of response on my part.  it was a failure of delivery on Zenimax part.As I said, All I want is what I was sold by Zenimax, nothing more.  They sold me a game for 59.99 which included with that purchase was the ability to purchase the console version at a discount.  and they absoluely failed to deliver that product.
Regards,
[redacted]

Dear Mr. [redacted],We appreciate you reaching out to us with your concerns regarding your copy of The Elder Scrolls V – [redacted]: Special Edition on the [redacted] Console. According to our records, you have requested that we address performance and stability of the [redacted] SE software, and...

support the product going forward. In your contact with us concerning this issue, ticket reference number [redacted], our representative replied to you on 11/13/2016 in regards to your concerns on performance.Following this message, we did not receive additional communication from you as to whether the suggested troubleshooting helped to resolve your issue. The ticket was resolved as mentioned in the message, but can be reopened by you if you choose to respond to it.Additionally, since the above correspondence we have released patch 1.2 for [redacted] SE that may address some of the issues that you were having. While we cannot provide a timetable for when future such patches go live, we are dedicated to the ongoing support of newly launched products. We also remain committed to working with our partners at Sony to provide the best experience possible for players interested in using mods with our games.If you need further assistance, or have questions regarding your account or support ticket’s status, please contact us through our website at http://help.bethesda.net/. Here, you will have the option to email us to have any outstanding issue resolved. In addition, please reference your original ticket number when submitting any request for support. Creating multiple tickets regarding the same issue may cause delays in our support center’s response time. Thank you,ZeniMax Media Inc.

Hello [redacted],
We appreciate you reaching out to us to resolve the issue that you are encountering. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing.
We will suspend or block accounts when they violate our game policies...

and will normally offer an opportunity for the account user to regain access provided they agree to address game play, chat, or even character name violations. In the case of your account, it was suspended as the following character names were deemed to be in violation of our policies:
[redacted]
As of this time, the character names have been changed and records indicate that you have been able to access and play the game again. We do appreciate the changes and hope you continue to enjoy the game.
If you need further assistance, please contact us through our Web site https://help.[redacted].com/. Here, you will have the option to email us to have any issue resolved.
Thank you,
ZeniMax Media Inc.

Hello [redacted], We appreciate you reaching out to us to resolve the issue that you are encountering. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing. Multiple patches have been released for [redacted] to address various issues...

some of our players may encounter. We do recommend that you download the latest patch released earlier this month to determine if you still experience any issues with your gameplay. If you continue to experience issues, you may contact the support team at http://help.[redacted].net/ for further troubleshooting assistance. If a refund is desired it would be necessary to contact the retailer the product was purchased from in order to confirm their refund policy. As we did not sell the product directly we do not have the ability to process a refund.   Thank you, ZeniMax Media Inc.

Hello [redacted],
We appreciate you reaching out to us to resolve the issue that you are encountering with your order. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing.
We apologize for the difficulties you are facing in...

regards to your Fallout 4 guidebook order (order #[redacted]). We understand you would like to request an upgrade to the order you have made. Unfortunately, we are unable to accommodate this, as we cannot alter the charges made in our system. This is by design, as a means to protect consumers from unauthorized charges by the handling company. This point was communicated to you in your support ticket.
In addition, we would be unable to fulfill such an order, because the edition of the guidebook you indicated is currently out of stock. In your support ticket, the representative indicated this and offered to cancel your order so that you can order the version you want from a retailer that has it in stock.
Due to these two points, we are unable to make the desired change to your order.
If you need further assistance or have questions regarding your order, please contact us through our email support address at support@[redacted]store.zendesk.com. Here, you will have the option email us to have any outstanding issue resolved.
Thank you,
ZeniMax Media Inc.

Dear [redacted],Thank you for playing The [redacted] Online. We understand that you have an issue concerning the redemption of a virtual “Crown Crate” item you received as part of purchasing the [redacted] Chapter content. In your support ticket with incident number [redacted], you were informed...

by several customer service agents that the Crown Crate and associated rewards that are earned by redeeming it are randomly generated, and cannot be traded for other items. Additionally, because the Crown Crate was included with the purchase of your [redacted] Chapter content and not separately purchased through the Crown Store, we are unable to offer a refund on the Crate alone. You have also been granted 400 crowns by a contact center agent as a means to purchase an additional Crown Crate on an exceptional basis. As we have not heard from you since these crowns were granted to you, we have closed the ticket on our side and consider the matter resolved. If you have additional questions or concerns, you may reopen your support case by visiting  https://help.[redacted].com or responding to the last email sent by our contact center agent. Please refrain from making more than one support case per issue, as multiple tickets may affect our support center’s response time. Thank you, ZeniMax Media Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  This is the same "manufactured" response I got before.  Here is what It will take to consider the matter closed.  I want Zenimax to issue a public apology , to not just me?  To everyone they "screwed" on the beta:[ That's roughly about 2,000 gamers. 92% of the gaming population.  I did this to "speak up" for those that couldn't, but tried?  But, got the same "manufactured" response.  I'm personally sick and tired of business doing things like because of the $$$$.. They honestly could care less. All of this was a "pathetic PR stunt" , that I personally hope it bites them in tne end.  Meaning , I truly hope it costs them sales.  Because, that's the only that business truly understand.   I want a real apology , and not a manufactured one! Because it insults my and probably others intelligence.    IF Zenimax does this ?  I will consider the matter closed.  Contacting them directly , does no real good.
Regards,
[redacted]

Hello [redacted],
We appreciate your reaching out to us to resolve the issue that you are encountering. We strive to ensure that all customers enjoy our games and work hard to correct any issues that they may be facing.

The box containing physical PC copies of [redacted] 4 clearly stated that...

an internet connection and free Steam account were required to activate the game. [redacted] 4 is a massive game, with a file size that is larger than can be contained on the physical disk in order to install and enjoy. Therefore it is necessary for a portion of the game to be downloaded as part of the activation process. While we understand that this is an inconvenience for some of our players, it is not uncommon for PC game installations to work this way.

As mentioned, we do apologize for any inconvenience this may have caused you and do hope you are able to take the opportunity to install and play [redacted] 4.
If you need further assistance, please contact us through our Web site http://help.bethesda.net/. Here, you will have the option to email us to have any issue resolved.
Thank you,
Zenimax Media Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response.
Regards,
[redacted]