Liberty Carpet

Dear *** ***,
We appreciate you reaching out to us to resolve the issue that you are encountering with your orderWe strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing
We apologize for the delay you have experienced while
waiting for a response in regards to your request for a refundAccording to our records, we confirm that you were issued a full refund for order #*** on December 11thThe funds should be reflected on the account of your original form of payment over the next few business days
If you need further assistance or have questions regarding your order’s status, please contact us through our website at https://***.zendesk.com/homeHere, you will have the option email us to have any outstanding issue resolved
Thank you,
ZeniMax Media Inc

*** *** *** We appreciate you reaching out to us with your concerns regarding The *** *** ***We understand that you have concerns regarding the performance and stability of the gameWe are aware of some gameplay and performance issues that may affect your gameplay experience
Identifying and resolving these issues, as well as updating and optimizing the game on all platforms, is a continuous process that has been underway since the launch of the gameWhile our customer support center agents can help troubleshoot performance and connection issues, they will be unable to assist you with issues that require content within the game to be updatedThese issues are resolved by the development studio as resources allowAdditionally, per our Terms of Service found at *** which you have agreed to in order to use the game service, please note that each service is provided to you on an “as is” and “as available” basisIf you are not satisfied with the quality, functionality, availability, accessibility, or performance of the game service, you may cancel your account or your subscription or membership to the service at any timeIf you have additional questions or concerns, please open a support issue at https://help.elderscrollsonline.comPlease remember to create only one ticket per issue, as multiple tickets regarding the same issue may cause delays in our support center’s response time.Thank you,ZeniMax Media Inc. Thank you, ZeniMax Media Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** ***,
We appreciate your reaching out to us regarding your feedback over Dishonored: Definitive EditionWe note additional detail about the release
There are substantial upgrades over the previous generation console release, as well as the inclusion of downloadable content
released after launch of the main gameThe enhanced visuals include a significant increase in resolution (from 720p to 1080p), and improved additional graphical elements such as improvements in a number of textures and geometry, as well as a number of environmental elements
In addition, lighting elements have been improvedThis includes baked lighting textures, shadow resolution, and improvements in water effects, fog and the addition of foam
If you need further assistance, please contact us through our Web site http://help.***.net/Here you will have the option to receive a call or email us to have any issue resolved
Thank you,
ZeniMax Media Inc

Hello Mr***, We apologize for any confusion that may have occurred regarding our last messageAny concerns regarding the *** Season Pass for *** *** need to be directed to *** supportYou may contact the Microsoft support team at *** Thank you, ZeniMax Media, Inc

Dear *** ***, We appreciate you reaching out to us with your concerns regarding The *** *** OnlineWe’re sorry to hear that you’ve had issues with the crown store purchase you have madeWe understand that you would like the virtual currency that was spent on the purchase to be
refundedOur records indicate that you did not open a support ticket with us concerning this complaint, but since its receipt, our support agent has opened ticket #*** and reached out to you with the following action: “Greetings, We received your Revdex.com ticket about the *** *** MotifI've gone ahead and refunded you the crowns as a one-time exceptionThis has been noted on your account for the futureIf you have any further questions or concerns, please don't hesitate to reach outThanks! Kenzie” As the refund of your virtual currency was stated as one of your desired resolutions in this case, we hope that the issue is now resolved on your endIf you still have questions, we request that you update your existing support case by visiting https://help.***online.comPlease remember to refer to your original ticket when submitting any additional updatesCreating multiple tickets regarding the same issue may cause delays in our support center’s response timeThank you, ZeniMax Media Inc

Hello *** ***,
We appreciate you reaching out to us to resolve the issue that you are encounteringWe strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing
We apologize for the issue you encountered while using *** *Per
ticket ***, we have sent a copy of *** for the *** * for the issue you encountered progressing in *** *
If you need further assistance, please contact us through our Web site http://help.***.netHere, you will have the option to receive a call or email us to have any issue resolved
Thank you,
ZeniMax Media Inc

Hello *** ***,
We appreciate your reaching out to us to resolve the issue that you are encounteringWe strive to ensure that all customers enjoy our games and work hard to correct any issues that they may be facing
The box containing physical PC copies of *** clearly stated that
an internet connection and free Steam account were required to activate the game*** is a massive game, with a file size that is larger than can be contained on the physical disk in order to install and enjoyTherefore it is necessary for a portion of the game to be downloaded as part of the activation processWhile we understand that this is an inconvenience for some of our players, it is not uncommon for PC game installations to work this way
As mentioned, we do apologize for any inconvenience this may have caused you and do hope you are able to take the opportunity to install and play ***
If you need further assistance, please contact us through our Web site http://help.bethesda.net/Here, you will have the option to email us to have any issue resolved
Thank you,
Zenimax Media Inc

Hello Mr***, We appreciate you reaching out to us to resolve the issue that you are encounteringWe strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facingPer ticket ***-***, we do see that you were responded to by the
support team to clarify the exploit that was being usedAs the exploit has a negative effect within the game for all players, and the account was identified as having excessively performed the exploit, the account was suspended for three days. There are no refunds for loss of access to an account due to suspensions related to exploit abuseFor more detail related to our Code of Conduct and Terms of Service, please visit https://account.***.com/terms-of-serviceIf you need further assistance, please contact us through our Web site https://help.***.com/. Here, you will have the option to receive a call or email us to have any issue resolved. Thank you, ZeniMax Media Inc

The issue has been resolved, but not with the help of the company.  The issue can be marked resolved.  Thank you for your time.Regards,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
your company deactivated the cards at these stores and are advertising these items at a false price point of 29.99 but the only ones that activate have a price point of 49.99. It is a blatant bait and switch practice to entice people at one price point and try and charge them another. How about you honor the 29.99 cards that are available at retail instead of ordering companies to scan block them and not allow them to scan
Regards,
[redacted]

Hello [redacted],
We appreciate you reaching out to us to resolve the issue that you are encountering. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing.
We contacted the support team responsible for the assisting you with...

your purchase issue and they indicated that they were able to explain how they ship items and that your order was split and shipped in separate packages. The response did seem to indicate that the issue was resolved amicably.
If you continue to experience issues with your purchase, we do ask that you contact the support team at [email protected] for updates.
Thank you,
Zenimax Media Inc.

Hello [redacted], We appreciate you reaching out to us to resolve the issue that you are encountering. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing. We apologize for the issues you encountered while using The [redacted] Online.  Per ticket [redacted]-[redacted], we do see that you reached out to our support team in order to investigate and review your issue. As mentioned in the support ticket, because you have made significant progress in the game and have already spent the Crowns purchased, we are unable to offer a refund for those purchases but you can be reimbursed the Crowns that were spent for access to the [redacted].  Please respond to the ticket and a support representative will be happy to assist. If you need further assistance, please contact us through our Web site https://help.[redacted].com/.  Here, you will have the option to receive a call or email us to have any issue resolved.  Thank you, ZeniMax Media Inc.

Hello [redacted],
We appreciate you reaching out to us to resolve the issue that you are encountering. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing.
Regarding our recent console beta, our Community team informed potential...

participants on several occasions that receiving a survey was not a guarantee of an invite.
Here are several of the notices:
[redacted]
[redacted]
In an effort to confirm if there were any issues with any survey you submitted we also had our survey team check and could not locate any details that included your email address. It is possible that if you used an alternate email address that it may have received a participation invitation.
If you require any further clarification please contact us through our Web site [redacted].
Thank you,
ZeniMax Media, Inc.

Hello [redacted],
We appreciate you reaching out to us to resolve the issue that you are encountering. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing.
We contacted the support team responsible for the assisting you with your...

return issue and they indicated that they were able to process a refund to the return. As the refund was not seen they have also issued a store credit for the amount that was refunded. You will receive an email from them indicating the code to redeem to apply the credit if you have not already.
If you continue to experience issues with your purchase, we do ask that you contact the support team at [email protected] for updates.
Thank you,
Zenimax Media Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted], Thank you for contacting us regarding The [redacted] Online. We understand that you have a concern with the receipt of virtual items you purchased with the game’s currency. Our records indicate that the currency you spent was refunded in your support case with ticket number...

[redacted]. In that ticket, you were advised by our Customer Service Agent as follows: “Hi again, Thank you for getting back to me with that information. I have added 27,000 gold to your character [redacted]. If you want to split up the video that is fine. Just make sure you aren't making multiple purchases and note the time of the purchase and the time you pulled it out of the mail. If this is too much to ask, we will just continue to investigate internally. If you have any other problems or questions feel free to ask.  I am always happy to help. Thank you for working with me on this issue. Best wishes, John [redacted] Support”  If you additional questions or concerns, please respond to your ticket via email or by visiting  https://help.[redacted].net. Please refrain from making more than one support case per issue, as multiple tickets may affect our support center’s response time. Thank you, ZeniMax Media Inc.

Dear [redacted] Thank you for reaching out to us. We understand that you are experiencing issues attempting to run [redacted] on your [redacted] PC. As the Games For [redacted] platform is no longer supported by [redacted], additional steps are required to run...

Games For [redacted] versions of our games on most PCs. In your support case with ticket number 170626-001682, Customer Service attempted to troubleshoot your compatibility issues. Our support agents were able to start the same version of the game that you own on a [redacted] PC by following the provided troubleshooting process. Additionally, in that ticket were advised that Customer Service is unable to provide you with an entitlement code for a second copy of the product on the [redacted] platform. If you have additional questions or concerns, or if you would like to continue the troubleshooting process, you may reopen your support case by visiting  https://help.[redacted].net, or responding to the last email sent by our Customer Support Agent. Please refrain from making more than one support case per issue, as multiple tickets may affect our support center’s response time. Thank you, ZeniMax Media Inc.

Hello Mr. [redacted], We appreciate you reaching out to us to resolve the issue that you are encountering. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing. Unfortunately we are unable to provide replacement keys for products not...

directly purchased from us. It may be possible that the retailer you purchased the game at may be able to perform an exchange. Please check with the retailer you purchased the game from in order to confirm the return and refund policy in order to determine their requirements. If you require further assistance, please visit [redacted]/. From there you will be able to get in contact with our support staff to address any other issues you may encounter with your game.     Thank you, ZeniMax Media, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat atisfactory to me.  They took time to examine issue and while they did not resolve it, I do feel as if they actually listened. 
Regards,
[redacted]