Liberty Carpet

Dear [redacted], Thank you for reaching out to us regarding [redacted]. We understand that you have an issue running the game due to what appears to be an issue with your video card’s driver software. In your support ticket with reference number [redacted], our customer service...

representative reached out to you with additional suggestions on how to resolve the specific issue you have been experiencing. Specifically, other players have been able to resolve this issue by installing older versions of their AMD driver software. You may be able to continue playing the game by following their instructions in that ticket. Unfortunately, we are unable to offer refunds on purchases older than 180 days due to payment processing constraints. If you have additional questions or concerns, you may respond to your customer service ticket by email or directly at https://help.[redacted].net. Please remember not to create more than one ticket per issue, as this may create delays in our customer support center’s response time.  Thank you, ZeniMax Media Inc.

Hello [redacted], We appreciate you reaching out to us to resolve the issue that you are encountering. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing. We do see that you were contacted by a support representative per ticket...

[redacted] and your issue was resolved on the 17th of August. We do ask that if you experience any other issues that you respond to the ticket and a representative will assist you further. If you have any other questions, please contact us through our Web site https://help.[redacted].com/.    Thank you, ZeniMax Media Inc.

Dear [redacted], We appreciate you reaching out to us with your concerns regarding [redacted] 2. We understand that you have a concern with the promotional content included with some copies of the game. The [redacted]: Definitive Edition was included with the [redacted] 2: Limited Edition at launch as...

a pre-order promotion. These codes expired several months after the end of the promotional period and are no longer valid. If you did not pre-order the [redacted] 2: Limited Edition you are not entitled to receive content meant as a pre-order bonus. You have been informed that this promotional code had expired in your support case with ticket number [redacted]. In this case, it was explained that there is no way we can replace or reactivate these expired codes. As we did not receive a response from you following our last contact on 6/3/2017, the ticket has been closed, but may be reopened by you if necessary. If you additional questions or concerns, please respond to your ticket via email or by visiting  https://help.[redacted].net. Please refrain from making more than one support case per issue, as multiple tickets may affect our support center’s response time. Thank you,ZeniMax Media Inc.

Hello [redacted], We appreciate you reaching out to us to resolve the issue that you are encountering. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing. A review was performed over our contact center and we did locate a support...

ticket that was submitted to get assistance. The ticket number [redacted] does seem to indicate that a solution was found and that your issue was resolved. We do ask that you visit http://help.[redacted].net/ and submit a new ticket if you have any other issues. Once submitted, a support representative will assist you as soon as possible. Thank you, ZeniMax Media Inc.

Dear [redacted],
We appreciate you reaching out to us to resolve the issue that you are encountering with your [redacted] virtual currency purchase. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing.
We apologize for the difficulties you...

are facing in regards to your request to have your virtual currency refunded. According to our records, you requested that we refund your virtual currency in support ticket [redacted]. Unfortunately, as was communicated in your support ticket and as is reviewable on our online knowledgebase, we are unable to offer a refund of your virtual currency for this reason. We did not receive further communication from you in your support ticket.
Per the Terms of Use that you agreed to when you created your game account, you accept that the game service you participate in is provided on an “as-is” basis. Because your complaint is with the functionality of the digital goods you acquired through using our game service, we cannot accommodate your request.
If you need further assistance or have questions regarding your ticket’s status, please contact us through our website at http:/[redacted].com/. Here, you will have the option email us to have any outstanding issue resolved.
Thank you,
ZeniMax Media Inc.

Dear [redacted], We appreciate you reaching out to us with your concerns regarding Bethesda Softworks customer support. We understand that you had wanted to get in touch with us via phone concerning an issue you were having with our website. Unfortunately, we do not offer live phone support at...

this time, and you will be unable to contact our support center via phone if you call any of our locations directly. Our records indicate that you did not open a support ticket with us concerning this issue, but since its receipt, our service center opened a support ticket on our side, and reached out to you at [redacted].com. In that contact, ticket number [redacted], our support agent wrote to you with the following: "Hey there,   Thank you for contacting The Bethsoft Support Team regarding your issue.   Unfortunately, we don't have phone support, so we are unable to provide the assistance over the phone you are requesting.   We can try to assist you here, so please let us know what your issue is!   I look forward to hearing back from you.   Thank you for your continued interest and support!   Warm Regards, Jeremy The Bethsoft Support Team" We have yet to receive your response to this message, and if you are still experiencing your issue we would be pleased to help you resolve it via email. If you still have questions, we request that you update your existing support ticket by visiting https://help.bethesda.net/. Please remember to refer to the ticket number above when submitting any additional updates. Creating multiple tickets regarding the same issue may cause delays in our support center’s response time. Thank you,ZeniMax Media Inc.

Hello Mr. [redacted], We appreciate you reaching out to us to resolve the issue that you are encountering. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing. A review was performed and it does appear that there was a response...

provided to you by our contact center. Please review the detail in the ticket [redacted]. It was sent on July 6th and is currently awaiting a response as detail was requested related to the issue you are encountering. We ask that you respond to the ticket to receive assistance in resolving your issue If you need assistance with another issue, please visit http://help.bethesda.net/ and send in your help request.  Thank you, ZeniMax Media Inc.

Hello [redacted],
We appreciate your reaching out to us to resolve the issue that you are encountering. We strive to ensure that all customers enjoy our games and work hard to correct any issues that they may be facing.

The box containing physical PC copies of [redacted] 4 clearly stated that an...

internet connection and free [redacted] account were required to activate the game. [redacted] 4 is a massive game, with a file size that is larger than can be contained on the physical disk in order to install and enjoy. Therefore it is necessary for a portion of the game to be downloaded as part of the activation process. While we understand that this is an inconvenience for some of our players, it is not uncommon for PC game installations to work this way.

As mentioned, we do apologize for any inconvenience this may have caused you and do hope you are able to take the opportunity to install and play [redacted] 4.
If you need further assistance, please contact us through our Web site http://help.bethesda.net/. Here, you will have the option to email us to have any issue resolved.
Thank you,
Zenimax Media Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I feel like there should be an update to fix the game, or at the very least some information on the specific driver versions that work so I don't have to spend hours or days doing Bethesda's QA department's job for them.
Regards,
[redacted]

Dear [redacted],
We appreciate you reaching out to us to resolve the issue that you are encountering with your [redacted] 4 [redacted] Edition [redacted]. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing.
We apologize for the delay...

you have experienced while waiting for a response from us. According to our records, you requested that we replace damaged goods in your support ticket, [redacted]. In that ticket, I see that our support representative has contacted you with information regarding our RMA process for the product in question. We consider this issue unresolved, and are currently working with you to procure all the required information we need so that we can proceed with the RMA.
If you need further assistance or have questions regarding your ticket’s status, please contact us through our website at http://help.[redacted].com/. Here, you will have the option email us to have any outstanding issue resolved. In addition, please reference your original ticket number when submitting any request for support. Creating multiple tickets regarding the same issue may cause delays in our support center’s response time.
Thank you,
ZeniMax Media Inc.

Hello [redacted]
We appreciate you reaching out to us to resolve the issue that you are encountering. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing.
We apologize for the issues you encountered while using [redacted]...

[redacted]
Because the transaction was made directly with [redacted], there is no possibility for us to offer an exchange or refund for your [redacted] purchase. You will need to contact [redacted] if you wish to request a refund for your purchase.
If you need further assistance, please contact us through our Web site https://help.elderscrollsonline.com/. Here, you will have the option to receive a call or email us to have any issue resolved.
Thank you,
ZeniMax Media Inc.

Dear [redacted],
We appreciate you reaching out to us to resolve the issue that you are encountering with your [redacted] Watch order. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing.
We apologize for the...

delay you have experienced while waiting for a resolution to your issue. According to our records, we confirm that you have supplied images and shipping information. The correct product should have been shipped on Monday, 12/15. This order will have been expedited, and should arrive within 2-3 business days. A prepaid shipping label will also have been provided, so that the incorrect product you originally received can be returned cost-free.
If you need further assistance or have questions regarding your order’s status, please contact us through our website at https://[redacted].zendesk.com/home. Here, you will have the option email us to have any outstanding issue resolved.
Thank you,
ZeniMax Media Inc.

Hello [redacted],
We appreciate you reaching out to resolve the issue that you encountered. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing.
We reached out to our store support team and they indicated that they did send...

an email to you indicating that the additional orders that you placed were going to be cancelled and that the fourth order would remain.

Please check your email to confirm that the message was received. If you did not, please let us know.
We do apologize for the inconvenience this caused as the amount of orders received was unprecedented. If you have any questions about the remaining order, please send a message to store@[redacted].com. The support team will address the questions as quickly as possible.
Thank you,
Zenimax Media Inc.

Dear Ms. [redacted], We appreciate you reaching out to us to resolve the issue you have encountered with your [redacted] Membership subscription. We apologize for the delay you have experienced while waiting for a response from us. According to our records, you requested that we refund you for...

charges on your account based on your understanding of when they would be billed to you. Our records indicate that you made use of our game service with your membership benefits during the time period covered by the subscription payments. These benefits included an amount of virtual currency, which was spent to purchase various benefits within the game. Per our terms of service, your subscription and membership automatically renews on the expiration date of the then-current subscription, or membership term that you previously subscribed to or were a member of, at a fee no greater than Bethesda’s then-current price at the time of renewal. This expiration date in the case of a thirty day subscription is thirty days from the time you were billed, reviewable on your account at https://[redacted]/. As we have a no-refund policy concerning goods and services that have already been consumed, we are unable to offer refunds on these charges. Additionally, as chargebacks have been filed on transactions of the account in question, access to the game service will be suspended in accordance with our policy regarding chargebacks. If you need further assistance or have questions regarding your account or support ticket’s status, please contact us through our website at http://[redacted]/. Here, you will have the option to email us to have any outstanding issue resolved. In addition, please reference your original ticket number when submitting any request for support. Creating multiple tickets regarding the same issue may cause delays in our support center’s response time.   Thank you, ZeniMax Media Inc. Tell us why here...

[redacted]
 Complaint: [redacted]
I am rejecting this response because:
I actually have the code and I never used it with [redacted] The code was acquired from another retailer. So it's still a code that has not being used. 
Regards,
[redacted]

Dear Mr. [redacted], We appreciate you reaching out to us to resolve the issue you have encountered with your Elder Scrolls Online: Tamriel Unlimited Membership subscription. We apologize for the delay you have experienced while waiting for a response from us. According to our records, you have...

requested that we refund you for charges to your account following your initial purchase of the game service that you did not authorize. In your original contact with us, ticket reference number [redacted], you indicated a [redacted] transaction that you did not authorize. In response to your original message, our representative replied to you on 11/18/2014 with the following instructions: “Please contact [redacted] to advise them that this unauthorized purchase was made and provide me with the following: [redacted] transaction numberFirst and last nameEmail addressOnce we have received this information, we will be able to further assist you. Warm Regards,BettyThe Elder Scrolls Online Support”However, there was no response to this message, and the incident was eventually closed after a period of inactivity.In subsequent incidents, [redacted] and [redacted], our representatives responded to your email contacts with instructions on how to open a support ticket to address your billing concerns, but these correspondences were not replied to and each one was eventually closed after a period of inactivity.If the charges made to your account are unauthorized and you are unable to log into your account to cancel the billing yourself you will need to open a support ticket with us to request changes to your account. Please keep in mind that while we make an effort to refund all unauthorized charges, our payment processor will only process refunds on transactions that are no older than 180 days.If you need further assistance or have questions regarding your account or support ticket’s status, please contact us through our website at http://help.elderscrollsonline.com/. Here, you will have the option email us to have any outstanding issue resolved. In addition, please reference your original ticket number when submitting any request for support. Creating multiple tickets regarding the same issue may cause delays in our support center’s response time. Thank you,ZeniMax Media Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  Your response had nothing to do with my question!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me..  However, the measures that I had to go through to get them to replace the defective product are in my opinion, insane.  I tried to contact the business no fewer than 5 times before contacting Revdex.com, and they chose to ignore every single one of them.  Even if you forget that the issue that I was experiencing could have caused property damage or injury, it seems to me that the company identified that there was a problem and chose to ignore it, instead choosing to act in bad faith.
Regards,
[redacted]

Hello Mr. [redacted], We appreciate you reaching out to us to describe the issue that you are encountering. We strive to ensure that all customers enjoy our products and apologize that you encountered a problem with the [redacted] 4 Season Pass for [redacted]. The [redacted] 4 Season Pass for [redacted] is...

sold at various retailers by Microsoft and as such, we cannot make adjustments or changes to it. We recommend that if you do wish to have some adjustment made that you do reach out to Microsoft for additional assistance. If you do have any other questions regarding [redacted] 4 you may visit us online at [redacted]. From there you may view answers to frequently asked questions as well as submit questions to our community and support teams.   Thank you, ZeniMax Media, Inc.

Hello [redacted],
We appreciate you reaching out to us to resolve the issue that you are encountering. We strive to ensure that all customers enjoy our products and work hard to correct any issues that they may be facing.
We apologize for the issue you encountered while using The [redacted]...

[redacted] Online. Per ticket [redacted], we have refunded you for the original game purchase of $59.99 made on 1/28.
If you need further assistance, please contact us through our Web site https://help.[redacted].com/. Here, you will have the option to receive a call or email us to have any issue resolved.
Thank you,
ZeniMax Media Inc.