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Lifelock Reviews (108)

See attachment-RE: Complaint ID#: [redacted] Dear Dispute Resolution Consultant,We are writing in response to your letter dated 3/27/regarding Mr [redacted] ***LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.Mr [redacted] feels as if he didn’t receive the service he thought he was paying forHe applied for a loan to buy a lawn mower and was not alerted by LifeLock[redacted] was on our LifeLock Standard plan This plan includes $Million Service Guarantee for lawyers and experts, $25,Stolen Funds Reimbursement, U.SBased Restoration Team, SSN and Credit Alerts, Lost Wallet Protection, Address Change Verification, Black Market Website Surveillance and LifeLock Privacy MonitorThe LifeLock Alert Network includes a variety of product features and data sourcesAlthough it is very extensive, our network does not cover all transactions at all businessesSo you might not receive a LifeLock alert in every single caseAll LifeLock are cover by LifeLock service GuaranteeIf you become a victim of Identity theft while a LifeLock Member, we will spend up to one million dollars to hire experts to help your recoveryThe benefits of the service guarantee are provided under a master insurance policy underwritten by United Specialty Insurance CompanyFor full details, terms and restrictions on the policy see LifeLock.com/legalWe hope this resolves the matter to the satisfaction of your office.Sincerely,Jamie H [redacted] Member Affairs SpecialistLifeLock, Inc.PLEASE NOTE: LifeLock will never require you to provide personal, financial or identification information on a LifeLock-initiated callIn the event that LifeLock does contact you, we will always ask that, for your protection, you call us back at 1-800-LifeLock (543-3562) or go to your online portal at LifeLock.com to provide the necessary informationNo one can prevent all identity theft

We are writing in response to your letter dated May 22, regarding [redacted] LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services Mr [redacted] was a user of the mobile LifeLock Wallet app We have determined that certain aspects of the mobile app may not be fully compliant with payment card industry (PCI) security standards For that reason, on May 15, we removed the LifeLock Wallet application from the [redacted] ***, [redacted] ***, and [redacted] ***, and when users open the LifeLock Wallet, their information will be deleted in the app This does not in any way affect LifeLock subscription identity theft protection services we offer, of which Mr [redacted] was not subscribed to We have taken steps to delete all stored information for the mobile app from our serversEven though we have no reason to believe the data has been compromised, we believe this is the right thing to doAs a company dedicated to online security and safety, we are committed to doing everything we can to ensure those who trust us with their personal information can do so without question On May 21, Mr [redacted] contacted LifeLock Member Services and stated his concerns regarding the deletion of his saved data on the app to a Service Team Manager On May 22, I spoke with Mr [redacted] on the phone in response to the Revdex.com Complaint he filed It was determined that if LifeLock takes all measured to return his data to him, he would be satisfied I acknowledged that LifeLock is currently working to determine a method to recover the data I advised that Mr [redacted] will be contacted as soon as possible to return the data he is requesting He acknowledged that LifeLock does not currently have an estimated date of when the data will be recovered We hope this resolves the matter to the satisfaction of your office Sincerely, [redacted] Member Services Manager LifeLock, Inc

Dear Ms [redacted] , We are writing in response to your letter dated 07/03/regarding [redacted] ***LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services[redacted] enrolled on 05/03/ with the LifeLock Ultimate Plan AnnuallyAs of 07/02/Ms***’s account has been cancelled per her requestI have reviewed Ms***’s account and listened to her enrollment callMs [redacted] spoke with an agent to enroll who explained how LifeLock works.Ms [redacted] was informed she would need to pass a short online authentication quiz to verify her identity in order to receive her credit report, scores and alertsIncluding those received if detected that information on her current checking or savings accounts were being changedAccording to Ms***’s account this quiz was never taken in order to activate all of her services.I was not able to find a call from Ms [redacted] in the month of April from the phone number that we have on fileI attempted to contact Ms [redacted] on 07/06/2015, 07/07/and 07/10/to obtain any additional numbers she would have used, but was unable to speak with herVoicemails have been left with my contact information if she wishes to contact me.We hope this resolves the matter to the satisfaction of your office.Sincerely, [redacted] Account Operations ManagerLifeLock, Inc

We are writing in response to your letter dated 06/12/regarding [redacted] LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.Ms [redacted] enrolled in the LifeLock Ultimate Plus Plan Monthly on 02/12/On 06/05/she called to cancel her membershipThe agent informed her that her membership was good through 06/16/due to seeing the last successful payment on 05/18/He informed her that the account would cancel on 06/16/and she would receive a confirmation email once it cancelledMs [redacted] ’s renewal date was the 12th of each month originally, which is why she was charged on 06/12/Her account was cancelled on 06/12/and a refund was given of $on that day as wellDepending on her financial institution, they may hold a refund for 3-days.I attempted to call Ms [redacted] on 06/16/2015, 06/19/and 06/22/to address her concerns and was unable to reach herI have left her voicemails with my contact information if she wishes to call backI have reviewed Ms [redacted] ’s account and calls to confirm that the refund was given on 06/12/2015, the date of the cancellation.We hope this resolves the matter to the satisfaction of your office

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

see attached

Dear Dispute Resolution ConsultantWe are writing in response to your letter dated 08/13/regarding [redacted] ***LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.Ms [redacted] enrolled with LifeLock on 06/26/using a promotion for Sun Country Airlines in the LifeLock Ultimate Plus plan on a monthly basisIn reviewing Ms***’s account, she emailed LifeLock on 07/15/stating she had an account question, but no other details were providedWe informed her how to log in to her secure portal to make changes or ask questions.On 08/07/her email was received requesting contactWe advised for security purposes we don’t place outbound calls to collect personal information, but provided her with two phone numbers she could callI listened to the calls placed by Ms [redacted] and confirmed that while I can hear the agents, she cannot be heard on the line.I placed a call to Ms [redacted] on 08/13/and 08/18/2015, both times leaving a voicemail with my contact information and have not received a responseIn addition we have sent her an email with directions on how to request her cancellation online if she is still unable to contact us.We hope this resolves the matter to the satisfaction of your office.Sincerely, [redacted] Identity Account Operations ManagerLifeLock, Inc

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I'm sorry that it took Lifelock over a month to resolve this issue Regards, [redacted] ***

We are writing in response to your letter dated 3/30/regarding Jamie K***LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.MsK [redacted] has requested not to receive LifeLock promotional emailsWe have removed her from any future correspondence direct from usIn additional want to let her know LifeLock does not sale personal information to third parties.We hope this resolves the matter to the satisfaction of your office.Sincerely,Denise S [redacted] Member ExperienceLifeLock, Inc

I have been a Lifelock customer for many years and paid my fee monthlyRecently I got an alert from them(my first in all these years)I went online and could not remember my passwordI purchased this so long ago, apparently, that they did not have my current email address (for the past years) So, I could not get an email reminderI guess that’s why I never received anything from themFunny, they had my cell phone number! I called once and could get NO helpThey asked my verbal passcode! Seriously, just give me the genre! I am a middle school principal and have so many passwords and passcodes it’s crazy! I asked to give me and idea, my first car, my mother’s maiden name, my favorite restaurant, my family pet, my first pet, my father’s middle name, the street I grew up on, my best friends name?? Couldn’t tell meI have used all of these! Next they asked me questions about past phone numbers and a street I NEVER lived onAfter a lengthy discussion I was informed that I could write a cover letter with a copy of my DRIVERS LICENSE and SOCIAL SECURITY! Really? I am going to fax all my private information to a company that undoubtedly has more than or employees? Thus my complaintThe supervisor hung up on my wife!! I was told I couldn’t cancel because I can’t prove who I am (give me the question I need to answer)WRONG!! I have blocked Lifelock from my credit card so, since I can’t get an email notifying me, they are doneThere are plenty of companies out there and I will assure you that they will not be as customer unfriendly!

Terrible customer serviceCancelling is nothing but a headache, and laced with threats of identity theftIf I cancel, my identity WILL be stolenIt WILL cost me a lot of moneyI MUST continue the service to be safeThese are slimy sales tactics and very offensiveCancelling should be any easy process, an email or one click on account website, not weeks of phone calls with apparently no results

I signed up for lifelock and paid them for the whole yearThen I decided to check my scores with the credit brueaus the scores that lifelock gave me was All very far off from what my score really was so I called lifelock and explained to them what I found out and I also stated to them that I would like a refundThe customer service reptold me ok,I still have not received any money from themI signed up in March and I cancelled May I feel like they are scaming people out of their hard eard money!

We have been with LifeLock for several yearsIf account is 100% set up and all info provided; as we did, protection is providedWe have been notified each time our info has been usedWe are happy with LifeLock and know others who; when taking the time to set it up, are just as happy

We are writing in response to your letter dated April 14, regarding [redacted] LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services[redacted] , along with her spouse [redacted] [redacted] , enrolled into the LifeLock Ultimate Service on October 30, On April 1, 2015, [redacted] notified LifeLock of [redacted] ’ passing and cancelled his membership [redacted] has since been receiving phone calls from LifeLock advising that her membership is about to lapse due to missed payments I contacted [redacted] today to advise that the phone calls were happening in error and that we have since corrected the issue We hope this resolves the matter to the satisfaction of your office

We are writing in response to your letter dated 04/10/regarding [redacted] LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services[redacted] ’s brother, [redacted] , enrolled with LifeLock on 03/20/in the LifeLock Ultimate planOn 03/10/ [redacted] reported the passing of her brotherDue to her not being a member on the account, we requested a copy of the death certificate in order to cancelWe received the document on 03/31/2015, cancelled the account and refunded back to the date of death.On 04/14/I spoke with [redacted] and was informed that she was on her brother’s bank account not LifeLockShe discovered charges from [redacted] dated 08/11/2014, 12/01/and 12/25/She reported these to the bank around the first week of March, but due to it being outside the days, stated in their terms & conditions, they would not reverse the chargesShe also contacted [redacted] and was informed they were fraudulent, but could only reverse if the bank didI explained how the LifeLock service works and the plan her brother enrolled with did not provide access to send alerts in regards to transactions on current accountsI did inform that I would consult with our Legal to see if any other steps could be takenDue to us not being able to obtain permission to act on his behalf we would not be able to contact the bankI provided Ms [redacted] with some additional steps that she could possibly take to get resolution with the bank and [redacted] I was able to find that the new credit attempts were after the member had passedLifeLock Alerts go to the member’s contact information on fileDue to the passing, no one would receive these alerts unless that had access to his informationTo provide protection to her brother’s information I advised her to send a copy of the death certificate to the credit bureaus in order to have the credit files flaggedThis would prevent new lines of credit attempts as well as stop pre-approved credit card offers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

RE: Complaint ID#: [redacted] Dear Ms [redacted] :We are writing in response to your letter dated January 29, regarding [redacted] ***LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.On May 8, 2012, Mr [redacted] enrolled his spouse and himself online At that time he thought his payment was on an annual basis, but the account was set up on a monthly basis Mr [redacted] was charged $on the 8th of each month for the two memberships On January 29, Mr [redacted] called LifeLock to cancel the account and requested a refund from May 8, 2013, since he thought that his membership was not renewed and his account was canceled at that time.On January 30, a Member Services Manager reached out to Mr***, discussed the circumstances around his LifeLock membership and the payment scheduleMr [redacted] was also informed that his membership was canceled as of May 8, and a refund totaling $was issued Mr [redacted] also requested that his personal identifying information and that of his spouse be removed from our active databases On February 4, 2014, per Mr***’s request, the information was removed and a confirmation letter was sent to him.We hope this resolves the matter to the satisfaction of your officeSincerely, [redacted] Member Serviced ManagerLifeLock, Inc

These guys are crooks The $offer is a bait and switch scam I was billed more than twice that amount after the days was over At no time did they say or show me that that the plan in fact was a higher plan that would be more The plan for $is almost no coverage at all I now have a plan with all the same coverage for $a year with all the same coverage This place is a rip off

We are writing in response to your letter dated July 31, regarding [redacted] ***LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.I spoke with Mr [redacted] on August 5, in regards to his LifeLock Ultimate Plus account I explained to Mr [redacted] we were unable to refresh his accounts as his financial institution is requiring that he acknowledges the updated terms and conditions of his financial institutionOnce Mr [redacted] logs into his financial institution and accepted their terms and conditions, Mr [redacted] should be able to reconnect to his accounts.We hope this resolves the matter to the satisfaction of your office

We are writing in response to your letter dated March 2, regarding [redacted] LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services [redacted] enrolled with LifeLock May 1, Due to a financial hardship, Mr [redacted] attempted to call LifeLock on Jan 10, 17, 24, and also February 28, to cancel his membership, but was unable to connect to a representative He was also frustrated with our hold music On March 6, I spoke with Mr [redacted] regarding his concerns I cancelled his account and provided an additional $refund to make up for the last months of his active membership he wasn’t wanting I have also forwarded his concern with the hold music to the team controlling it We hope this resolves the matter to the satisfaction of your office.Sincerely, [redacted] Manager, Member ServicesLifeLock, Inc

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Address: 60 E Rio Salado Pkwy Ste 400, Tempe, Arizona, United States, 85281-9129

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