Lifelock

I tried to cancel Lifelock and when I called their number I was put on hold for over minutes, listening to how lifelock helped them with they identity theft After minutes a representative came on and said he had to verify that I was the person with the account, he started by asking the questions that I of course was able to answer, phone number, address, mother's maiden name, etc, then he said I still need more verification, so he started asking me questions that took place over years ago, like what was your post office box that you used, well I only used it for couple of months and did not know the number,, well, then the rep said, I can not cancel your membership because I can not verify you Now I get a email asking to go to another site and cancel Well, my credit has expired and it really doesnt matter whether they cancel me or not, they are not getting any more money from me So if you want to cancel your lifelock membership, you have to cancel your credit card

See AttachmentRE: Complaint ID#: [redacted] Dear Dispute Resolution Consultant,We are writing in response to your letter dated 4/25/regarding Robert [redacted] sLifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.Robert [redacted] s is stating LifeLock allows harassing sales emails from hundreds of sites so that you can not block their emailsMember states if you block one LifeLock spam twenty more follow.Mr [redacted] s sorry to hear you are getting spam emailsLifeLock is not able to block spam emailsSpam email is a form of commercial advertising which is economically viable because email is a very cost-effective medium for the senderIf just a fraction of the recipients of a spam message purchase the advertised product, the spammers are making money and the spam problem is perpetuated.We hope this resolves the matter to the satisfaction of your office.Sincerely,Denise S***

Terrible customer phone service ID stolen by theft of email address Called to inquire and I hear bingo numbers being called in the background!!! When I asked about the bingo she said "it is just something to keep them awake!!! Very unprofessional!!!

see attachment Dispute Resolution ConsultantRevDex.com N12th StreetPhoenix, AZ 85014-4585RE: Complaint ID#: [redacted] Dear Dispute Resolution Consultant,We are writing in response to your letter dated May 10, regarding Robert A [redacted] LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.MrRobert A [redacted] enrolled with LifeLock on September 19, in the Ultimate PlanOn May 09, MrA [redacted] called to cancel his accountMember stated he had not been able to log into his account and view his alertsThe agent was able to get MrA [redacted] verified into his account, but he was still upset about the new procedure for authentication processMrA [redacted] then requested to be transferred to cancellations department and during the transfer the call was dropped.On May 11, I contacted MrA [redacted] and apologized for any inconvenience we may have caused himI provided him with the details about the new enhancement of our productsMrA [redacted] stated he would keep the service for right now and would explain the updates with his wifeWe hope this resolves the matter to the satisfaction of your office.Sincerely,Denise Suggs Sr Member Experience SpecialistLifeLock, Inc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

RE: Complaint ID#: [redacted] Dear Dispute Resolution Consultant:Mr [redacted] originally enrolled with LifeLock Ultimate service on September 25, Mr [redacted] called in on April 9, and was not satisfied with the service provided and requested the cancellation of his accountThe account was cancelled then reinstated per Mr [redacted] request I spoke to Mr [redacted] on May 5, and advised we have a large number of companies in our network, not all merchants participate and on occasion an application may be submitted by a lender or service provider that does not fall within our network.I also advised that depending on a lender or service provider's internal processing procedures an application made within our network may not result in an alert or may result in a delayed alert notification.Mr [redacted] was satisfied with the response and has chosen to remain an active LifeLock memberWe hope this resolves the matter to the satisfaction of your office.Sincerely, [redacted] Member Services ManagerLifeLock, Inc

I placed an outbound call to [redacted] . We discussed his concerns and frustrations with LifeLock. I advised that LifeLock will take into full consideration his suggestions and feedback for a clearer understanding of our business process and practices. We discussed how he did receive 2... alerts from LifeLock in November of 2013 that were credit related. Per our discussion, member was satisfied with an immediate pro-rated refund from the day of his cancellation on 5/17/14.

RE: Complaint ID#: Dear Dispute Resolution Consultant, We are writing in response to your letter dated 6/27/regarding [redacted] LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services I have attempted to call [redacted] on 6/27/and 6/28/I will be able to further assist him to cancel his accounts but for security measures I need to speak directly with himMy direct contact number is 1-800-543-3562, when the announcement begins press 8, then press 1, then my direct ext We hope to resolve the matter to the satisfaction of your office and the member Sincerely, Debbie N [redacted] Member Affairs LifeLock, Inc PLEASE NOTE: LifeLock will never require you to provide personal, financial or identification information on a LifeLock-initiated callIn the event that LifeLock does contact you, we will always ask that, for your protection, you call us back at 1-800-LifeLock (543-3562) or go to your online portal at LifeLock.com to provide the necessary information No one can prevent all identity theft

Lifelock just fills your email with spam you contact them to stop and it keeps coming begging for business many horrible reviews

October 29, 2014Revdex.com [redacted] [redacted] RE: Complaint ID# [redacted] : Dear Dispute Resolution Consultant:We are writing in response to your letter dated October 24, regarding [redacted] LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services [redacted] enrolled with LifeLock on December 14, On October 22, Mr [redacted] called and added his son in the [redacted] planOn October 29, I was able to speak with Mr [redacted] and address his concernsWe agreed that the [redacted] plan would not be the most beneficial for his son since he has not established credit as of yetI have switched his plan to our LifeLock Standard at a discounted rate.In addition, I confirmed that Mr [redacted] has not been charged for his son’s accountCharges will not occur until November 13, and at that time we will adjust to ensure he is not charged for the days that his son was on the [redacted] plan.We hope this resolves the matter to the satisfaction of your office.Sincerely, [redacted] Member Services ManagerLifeLock, Inc

Please see attached Thank you.RE: Complaint ID#: [redacted] Dear Dispute Resolution Consultant,We are writing in response to your letter dated 9/13/regarding [redacted] LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.Ms [redacted] stated that she contacted LifeLock on 8/10/to cancel her membership, however her card continued to be charged Ms [redacted] stated that she contacted LifeLock regarding this on 8/17/2017, 9/11/and 9/12/2017, but was on hold for over an hour Ms [redacted] has requested a refund for the months of August and September.We are sorry that the agent did not process your cancellation We are also sorry to hear you were on hold so long We understand it’s frustrating and apologize The extended hold was due to high call volume, we do occasionally experience volume spikes Although our goal is to ensure that our calls are addressed quickly every time, it is difficult to predict with perfect accuracy the incoming volume With the recent breach of a major credit bureau affecting millions of Americans, our phone lines are busy with many concerned individuals looking for guidance.Per your request, we have cancelled your membership effective immediately and have issued a refund for the months of August and September You were charged $& $on 8/11/2017, and $ & $on 9/11/2017, totaling $ Upon cancellation, our billing system automatically processed prorated refunds for $and $8.87, totaling $ We have processed additional refunds for $1.12, $9.99, $ & $5.99, totaling $ The total refund amount issued to the card on file is $ Please allow 5-business days for processingWe hope this resolves the matter to the satisfaction of your office.Sincerely,Sally M***Associate Product Support Analyst, Member AffairsLifeLock, Inc

Dear Dispute Resolution Consultant: We are writing in response to your letter dated February 27, regarding [redacted] LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services I was able to speak with [redacted] on March 5, to address her concernsThe charge was originally disputed with her bank, but we did not receive the details to cancel the charges I was able to get the information for Ms [redacted] to cancel the chargesMember was billed a total of $72.00, which was $a monthThe bank processed a refund for $I informed Ms [redacted] that we are processing the remainder of her refund for $ We hope this resolves the matter to the satisfaction of your office Sincerely, [redacted] Member Operations Manager LifeLock, Inc

We are writing in response to your letter dated August 20, regarding [redacted] ***LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.Upon receipt of your letter, we contacted Ms [redacted] and discussed her issues We explained to Ms [redacted] our process for opting out our members from Pre-approved credit card offers, which we implemented twice for Ms [redacted] during her membership.We discussed with Ms [redacted] our information security program that is designed to provide protection of member data.Pursuant to her request, Ms***’ account was canceled As a gesture of good will we issued a full refund of $

We are writing in response to your letter dated February 3, 2015 regarding [redacted] ***. LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services. [redacted] ***... enrolled herself and her minor daughter on October 27, 2013 in the Standard LifeLock plan. [redacted] was charged an annual amount of $110.00 on October 27, 2014 and her daughter was charged an annual amount of $65.99 on the same day. ***’s daughter turned 18 and was upgraded from LifeLock Junior to LifeLock Standard Service. A prorated refund was issued for $55.87 on December 27, 2014 and she was charged an annual amount of $111.40 for the upgraded plan.When a minor becomes an adult, LifeLock sends a notification one month prior indicating the minor’s account will be transitioning to an adult plan. The guardian has the option to continue the plan or discontinue services, if LifeLock does not receive notification the minor plan will automatically upgrade to an adult plan. On December 7, 2014 the member was sent an email notification indicating the minor will be automatically upgraded to a standard adult LifeLock membership. We did not hear from Ms. [redacted] regarding her daughter’s account until after the minor account was automatically upgraded. The account was cancelled on December 30, 2014 per ***’s request and a refund was issued on January 26, 2015 for $90.71 and $199.70.I made two attempts to contact Ms. ***, on February 3, 2015 and February 5, 2015 and was unable to reach her.We hope this resolves the matter to the satisfaction of your office.

We are writing in response to your letter dated August 6th, regarding [redacted] LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services.Ms [redacted] contacted Lifelock on May 5, to report the death of her mother, our customer, [redacted] Ms [redacted] had been a valued member enrolled in our Lifelock Ultimate plan since October 24, Ms [redacted] , was asked to send us documents in order to verify her legal representation of her mother in order for us to facilitate the refund The required documents were received on or about July 20, 2015, which were then reviewed for accuracy and completeness Ms [redacted] called for a status update and her inquiry was met with an unsubstantiated request for additional paperwork I have spoken to Ms [redacted] and apologized for the process delay and assured her the refund check in the amount of $had been issued on July 31st, and is en route to her I also informed Ms [redacted] that we would use her experience as a training and development opportunityWe hope this resolves the matter to the satisfaction of your office

LifeLock took my money for many many years then when I needed help with identity theft and my hard earned money stolen thru fraudulent checks, they turned their backs on me and basically told me I had to take the thief to court even though he was locked up in jail! They are worse than the criminals they claim to protect us aganistThis company is fraudulent, do not let them steal your money and rip you off like they did to me!

Dispute Resolution Consultant Revdex.com [redacted] [redacted] RE: Complaint ID#: [redacted] Dear Dispute Resolution Consultant: We are writing in response to your letter dated 12/11/regarding [redacted] LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services [redacted] enrolled himself and his wife through his employer on 01/01/in the LifeLock Basic PlanOn 10/31/his employer cancelled the account before it was transitioned to a self-pay statusOn 12/11/2014, we reached out to [redacted] and discussed his concernsI offered to reinstate him and his wife with a year free of service and backdate his coverage to the date of termination [redacted] advised that he wanted to think about the offer and to contact him next week for his decisionWe hope this resolves the matter to the satisfaction of your officeSincerely, [redacted] Member Services Manager LifeLock, Inc

October 24, 2014Revdex.com [redacted] [redacted] RE: Complaint ID#: [redacted] Dear Dispute Resolution Consultant:We are writing in response to your letter dated October 17, regarding [redacted] LifeLock is committed to providing a world class experience to all of our members, including the resolution of any complaints regarding our products or services [redacted] is currently not a member of LifeLockI was able to speak with Ms [redacted] on October 20, and address her concernsI confirmed that our [redacted] certificate is up to date by clicking on the icon located at the bottom of our webpageIn addition, we addressed the ability to cancel an accountThis was in regards to being able to be removed from marketing communicationsI was able to complete Ms [redacted] request for her successfully.We hope this resolves the matter to the satisfaction of your office.Sincerely, [redacted] Member Services ManagerLifeLock, Inc

I would like to know how I was able to buy a car, finance a solar panel roof, and refinance my home and not receive at least one alertMy credit card credit tracker and [redacted] were the ones that sent me alertsNot LifelockSo I am assuming that [redacted] ***, [redacted] and [redacted] are not on their vast list of credit watchersMaybe I can also start a company and say that I will protect your identity and charge everyone a feeWhen I called I was told that I had the Basic planSo what exactly does the Basic plan cover if not your identityThis is THE fraud...not the people trying to take your identityProtect yourself from Life LockIt is a fraud

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Thank you for quickly responding and rectifying my complaint Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]