LifeShield

Per the conversation with our specialist, LifeShield has agreed to refund total purchase amount for the system ($257.59) and the cost of the additional motion sensor purchased ($86.17) for a total refund of $ The check request will be submitted once the equipment has been received back Processing of the check may take to weeks

[redacted] ***We apologize if there was any misunderstanding at point of sale, unfortunately due to compliance standards, the call is no longer available There was a welcome call that was made to you on 1/12/in which all of the terms were gone over and agreed to by your husband A copy of the agreement that was signed electronically has been provided to you.The total bill for your system at time of purchase was $ Your Gold Kit was discounted to $0, a savings of $1, You purchase charges were as follows: an additional motion detector @ $59.99, initial monitoring and services fees of $and $for shipping Highlighted below on the order also states the term for professional monitoring is months RegardsLifeShield Security

Hello, This customer did not follow the proper procedure to transfer the accountWe have no records of them calling in prior to customer calling in to verify contract transferHis account is owned by a third party whom he was transferred toThe third party had no records of him calling to state that he was moving and transferring the contractThe new owner contacted [redacted] and purchased the bundled system which included a new security systemAnd therefore it was a brand new contract owned by LifeShieldThis is a non-transferable contractMr [redacted] will have to work out with the new owner whatever agreement they had in place

Sorry, I just had a baby No the product is still not working, which means the service they gave me free until August is uselessI never recived the "refund" from them, which I knew I wouldn't because the card was canceled, yet they wouldn't believe meThe IT guy sent me a new tablet and it's still not workingI have emailed and called said guy and have recived no responseAt this point, if they do not do something by this Friday we are shipping the product back and if they decide to try and charge me for service that I am not receiving, I will have to get a lawyerThey are NOT helping me or providing me with service

Hello,Mr [redacted] was clearly promised that he could cancel his service without having to pay the early termination fee through Revdex.com channel and this has to be honoredUpon receiving Mr**'s rejection, his account was reviewed and the early termination fee of $that was charged on his account on 03/was refundedWe apologize for this mistake and hope that Mr [redacted] is satisfied with our resolution

-------- Forwarded message ----------From: A [redacted] , Thomas A< [redacted] @ [redacted] .com>Date: Mon, Apr 4, at 3:PMSubject: Revdex.com complaint ID [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>This customer was provided with reduction in monthly fees that he was promised He is actually paying $per month which is less than his original $ This $reduction covers his tax of $and the $monthly hardware protection plan that he requested Customer has been charged $since 9/16/when the adjustment was made as promised in previous responseTom A [redacted]

[redacted] You have been contacted by one of our specialist and we have agreed to cancel your account with no early cancellation fee You should have received an email for cancellation confirmation and directions for returning the equipment.RegardsLifeShield Security

It was not mentioned on the sales call nor was the question asked It was clearly stated in the signed agreement as evidenced in the first response to this complaint We sent the signed agreement document to the customer via email IMPORTANT PROVISIONS - YOUR RESPONSIBILTY TO READ TERMS OF THIS AGREEMENT By e-signing the Contract, you agree to all the terms and conditions, below Please pay special attention to the following sections: SECTION 1: Payments: Terms which sets out the initial terms for this Contract as Thirty-Six (36) months and provides for automatic renewals thereafter; SECTION 2: Early Cancellation Fee which obligates you to pay a fee if you cancel the Contract before the end of the initial or any renewal term; SECTION 6, and 8: WE ARE NOT AN INSURER, Limitation of Liability, Hold Harmless which, among other things, significantly limits LifeShield’s liability to you under this Contract; SECTION 10(A): Monitoring Services which identifies limitations regarding your System's method of signal transmission, and in particular how your use of DSL, Digital Phone, Voice over Internet Protocol (VoIP), or any change in your telephone service after installation, may adversely affect alarm signal transmission to our Center; SECTION 13: Return Policy, which sets out the timeline and requirements for you to install and evaluate the System, along with the method to request returns Early Cancellation FeeIF YOU SEEK TO TERMINATE THIS CONTRACT EXCEPT AS PROVIDED HEREIN, WE MAY CHARGE YOU AN EARLY CANCELLATION FEEFOR CANCELLATIONS IN THE INITIAL TERM, THE CANCELLATION FEE IS THE AMOUNTS YOU WOULD HAVE PAID THROUGH THE REMAINING PORTION OF THE TERM

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will be sending the money order today Regards, [redacted]

This customer came to LifeShield through [redacted] We have canceled his account and will not be charging him the $early termination fee Account was canceled as of today, 9/12/We apologize for the frustration and inconvenience caused

For the permit issues [redacted] experienced, [redacted] ***'s past due payments were closed for customer satisfactionHe was happy with the resolution and he provided LifeShield with new billing information for further payments on 05/ Central Monitoring Station's records show that he had an alarm event on 08/10/at 07:20:18pmThe phone number on file was dialed and the answering machine was reached at 07:21pmPlease note that the monitoring station never leaves voice messagesIn the meantime, at 07:20:55pm, the alarm was canceled by the userWhen a valid cancel is received by the monitoring station, no dispatch occurs [redacted] ***'s system is working properly and his account is monitoredUnfortunately, no refund is due in this case

Mr [redacted] We have reviewed the complaint and your cases Our policy of not issuing paper billing and the inability to change your billing date have been explained We do not want to inconvenience you and we do understand needing specific dates for payments To that end, engineering has agreed to change your billing date to accommodate your request One of our specialist will be reaching out to you to confirm your desired bill date.RegardsLifeShield Security

*** [redacted] Complaint: [redacted] I am rejecting this response because:I never received the credit for September, instead they billed me and I have the transaction on my bank statements to prove itI have attached screen shots of the automatic payments taken out, and I will be more than happy to make copies of my bank statements proving there was NO CREDIT ISSUEDWhen I called and complained about not receiving the credit and instead being billed, I was told it would be issued and then later in the conversation told that my system has worked fine since June (which was a statement) and that I was owed nothingPlease notice the dates on the pictures of the automatic payments taken out of my accountBoth were automatic payments that I did not make myself nor did I have the ability to prevent.I have am having all equipment removed from my house and returned to them CERTIFIED because it is junk and the company is unethical and unprofessionalALL I WANT IS FREE AND CLEAR FROM THEIR JOKE OF A CONTRACT FOR SERVICES THEY ARE MAKING ME PAY FOR BUT NOT PROVIDING! Regards, [redacted]

-------- Forwarded message ---------- From: [redacted] *** < [redacted] > Date: Fri, Sep 12, at 5: PM Subject: [redacted] ( [redacted] ) complaint ID [redacted] To: " [redacted] " < [redacted] > Cc: " [redacted] *" < [redacted] >, " [redacted] *" < [redacted] > Hello ***, Our response to the complaint by [redacted] ( [redacted] ) (ID # [redacted] ): This customer cancelled the account on 6/2/and paid an early termination fee of $ She was leasing the equipment and refused to send it back Below is a copy of her order The pieces she paid for were the glass break detector and additional keychain remoteEven though the leased equipment has never been returned, we consider this issue resolvedThere are no additional fees or charges Order # [redacted] - Order Date: 8/9/ Billing Address Shipping Address Name: [redacted] Name: [redacted] Company: [redacted] Company: Phone: ###-###-#### Phone: Address: [redacted] Address: [redacted] Payment Method: Credit Card (Authorize.Net) Transaction ID: [redacted] Authorization Code: [redacted] Qty SKU Description Unit Price Price Status [redacted] Home Essential Kit - LTM 3Y QTY SKU Description [redacted] Console [redacted] Keychain Remote [redacted] Kit Base [redacted] Motion Sensor [redacted] Fire Safety Sensor [redacted] Slim Door & Window Sensor [redacted] LifeShield Window Sticker [redacted] LifeShield Exterior Yard Sign $ $ Shipped Options: Activation: Activation Fee: $ $ $ Options: Contract / Monitoring Plan: ProfMonitoring (Yr, $29.99/mo, $15.99/mo Intro mos,$4.99/mo Lease) $- $- HL Glass Break Sensor $ $ Shipped [redacted] Keychain Remote $ $ Shipped Subtotal: $ Certificate/Discount Code:Deferred Activation $(DFRACT49) -$ Shipping:Ground $ Tax: $ Total: $ Payment Status: Paid This order has been processed Date Processed: 8/10/ This order has been shipped Shipped To: [redacted] Shipment Information: Date shipped: 8/10/ Shipped Via: Ground Tracking No.: [redacted] View Contents >> Product Name Qty Home Essential Kit - LTM 3Y Glass Break Sensor Keychain Remote Number of Packages:

*** [redacted] You will have received your discount code ($credit towards equipment) for the referral at this time We are having one of our specialists reach out to you to resolve the issues you are having with your system We will be adjusting your bill accordingly after the specialist gets your system 100%.RegardsLifeShield Security

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if they refund the $Though their notes on the account and the content of the discussions thereof were incorrect, I will accept the refund to be done with themI've wasted too much time trying to get this resolved and am accepting an offer I made to them in my second conversation with themPlease use the account on file to refund the $ Regards, [redacted]

Complaint: [redacted] 9/23/9:AM I am rejecting this response because:I am identity victim and have been working to resolved the issue by not using Debit or Credit CardAlthough Lifeshield states they do not accept mailed in payments, they've cashed my online banking payments and not posted to my accountI've received numerous calls stating I am months behind which is incorrectI've called Lifeshield for any suggestions or a temporary way to pay my account without Debit or Credit Cards several times but they ignored my requestUntil I have resolved the issue with unauthorized credit account and bank information, I cannot provide any other method of payment with cards.TranslateDesired Resolution / OutcomeI need their assistance with getting my cashed payments posted to my accountIn addition, bring m account without past due status Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I appreciate the offer by Lifeshield, but based on the lack of concern for the poor customer service and lack of responsiveness, while maintaining a blame the customer mentality in the response, I would like to have my contract cancelled without penalty This is not a company that has treated me with respect as a customer and I am highly disappointed It is unbelievable to me that in the businesses' response there was absolutely no attention paid to the information regarding being completely ignored regarding my issues, having my e-mail sitting in an inbox without being read, not being allowed to speak with a manager after calling the company multiple times, and having employees stating to me they will follow up and never doing soAll of the things typed in the response are questions I should have been able to have addressed while attempting to communicate with the company for over a month to no avail Instead it took having a contact from the Revdex.com for this company to even have the decency of responding to my inquiries Again, thank you for you time I hope that you will grant me cancelation of my contract at this time so that I can sever ties with this company based on repeated equipment problems and poor, unresponsive customer service Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided that there is no early termination contract fee as originally noted of $All security equipment provided to me by Lifeshield has been returned in the original packaging per their request via [redacted] on January 15, Thank you for your assistanceThis was the only notice in writing that the early termination fee would be waived Regards, [redacted]

Customer was informed on 1/20/that his account will be cancelled with no early termination fee He will receive a cancellation confirmation email to verify his account has been cancelled Equipment does not need to be returned