Liftchair.com

In regards to this complaint this customer had emailed looking for an order that they sent a check in the mail forWe did not show receipt of the payment, nor has a check or payment been cashedI emailed this customer back telling asking her what address she sent the check toShe responded that she mailed the check to the address indicated on the websiteI told her I would research this furtherI did NOT ask her to mail another checkI emailed this customer tonight and told her we would send the part she ordered, even though we have not received the paymentI told her we would research it further and if I do not find the check I will let her knowThis way she can have the part she needs for her husband as customer service is very important to usI am hoping that this will close and resolve her complaint to her satisfactionThe part is mailing via the following: [redacted] Priority MailShipping Method: Priority Mail Label Tracking Number: [redacted] Shipped Date: 11/6/16Thank you for your assistance

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello,In regards to this complaintThis chair is a custom order chair as the customer is awareCustom orders can take 6-weeks As posted on our websiteThis customer became is desperate need of their chair due to a medical conditionWe were able to receive information today that the chair is shipping tomorrowI have emailed the customer to let them know we will email them the shipping information as soon as we receive itOur emails /communication must have crossed We will email you and the customer with the shipping information as soon as it becomes availableThank you

This customer requested a refund and we have issued a check #in the amount of $mailing to the address Mr [redacted] has supplied.We attempted to process a credit on the credit card number provided but we were unsuccessfulThat is why we have mailed a refund checkWe have emailed Mr*** and he is aware of the refund checkThank you

Our customer [redacted] ordered a Special Order Motor from usIt is built to order and is custom madeI sent Mr [redacted] part of his order on July Here is the [redacted] tracking information for the part of the order that was sent already:Shipping Provider: ***Shipment Method: PriorityTracking Number: [redacted] Shipped Date: 7/3/2015The remaining part of his order is expected to ship within the next daysI emailed Mr [redacted] today and let him know thatWe had previously spoken several times regarding this special order and he IS aware that it is custom made and takes longer that motorsThis motor is drop shipping from the manufacturer when it is readyI will forward the tracking information to you when we receive it.Thank youSincerely, [redacted]

We are responding to the complaint regarding the refund for Order ***This refund was originally submitted to the customer's credit card company automatically and not credited because the customer had closed the credit card accountWe have issued a Refund and mailed the Cashiers check According to the [redacted] the customer received the Refund Cashiers check on 2-6-The tracking number for [redacted] was [redacted] .The customer has received their requested refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was promised it would take 4/weeks for the motor to be ready and was promised the motor would be shipped in business days, now as of this date it will be shipped when ready, which is it, July 28th it will be weeks,a nswers please Regards, [redacted]

Regarding Complaint for [redacted] please see copy of email sent to him on 1-22-His chair has shipped and is in routeHe did not even allow me hours before making a complaint Dear Mr [redacted] Your Lift Chair Order [redacted] has shipped on 1-19-via the following:*** [redacted] T [redacted] The Tracking Number or Pro Number is [redacted] You should be able to track the chair at the link aboveI am sorry you felt the need to make a Revdex.com complaintYou didn't even give me hours to respond to your emailI apologize that I didn't respond soonerI hope you can contact the Revdex.com to let them know you have received the shipping information.Please view our products at www.liftchair.comView Lift Chair Parts HereSincerely,Berri Morgan Liftchair.com [redacted] email: [redacted]

Hello,Regarding complaint number [redacted] , we are sending another motor to [redacted] The other package was lost in international mail and never recoveredWe apologize for this and have packaged and are shipping the motor today via United States Post Office Inernational Priority MailThe International Tracking number is [redacted] USPlease contact me if you have any further concerns or questionsWe appreciate your business and hope that you are now satisfied with your transaction and your purchaseSincerely, [redacted] customer ServiceLiftchair.com [redacted]

I still have not received the chair I ordered They keep saying they are going to send it, but I still have not received it They can either send it or return my money

As Mr [redacted] stated above the motor was scheduled to ship before 7-Today is 7-I told him a few days ago I would have shipping information for the motorAs soon As I receive the tracking information I will pass it on to youHe also did not mention that he has received 1/of his order several weeks agoI would like to keep this claim open until it is resolved satisfactorilyI will pass the shipping information to you when I receive itSincerely, [redacted]

Margaret,Here is our cancellation and refund policy: [redacted] We are not charging you a cancellation fee or restocking feeYour refund has been submitted for processingPlease refer to terms and conditions for time frameYou will receive an email when the refund occursThank you.Berri M***Customer [email protected]###-###-#### [redacted]

Liftchair.com promised me in an email that the chair would ship by October 22.According to their response, the chair has been sitting at the "hub" for over a month?What a pitiful response!They could have just admitted they messed up and apologize instead of acting like it was procedure[redacted] ***

Hello,This customer's order was cancelled and refunded per their requestThank you for your help

We have addressed all of Mr. ***'s complaints. The chair is under warranty and the manufacturer has sent Mr [redacted] a new back and snap set up for the matching head pillow. They feel that this should resolve all of his issues. We have been in communication with Mr. [redacted] and he is now satisfied with... our actions and solutions to his problem. Thank You for your help regarding this issue.Sincerely, [redacted] Customer Service [redacted]

Mrs *** ordered her lift chair on Saturday 4-9-At the time of her order we discussed the delivery time for her particular chairWe indicated that the delivery would take approximately working days, however we do not promise a delivery date as the chairs are shipped with a freight company
and delivery times can vary due to road conditions and other circumstancesMrs*** chair shipped today 4-19-which is working days from the day it was orderedWe do our best to accommodate our customers and understand the need for the "lift chair'I called Mrs*** today and gave her the shipping information for her orderI have been in constant contact with her and her niece since her order was placedHer chair shipped via the following: R&L Carriers* *** Her tracking number is ***As I stated previously I spoke to her several hours ago and informed her that I had emailed her the shipping information and that her chair had shippedThis should settle any issues she had and remove this complaint. Sincerely,*** ***liftchair.comcustomer service

In regards to Complaint # *** This customer has wished to cancel their orderUnfortunately we had some unforeseen issues directly with our supplier for this product that resulted in the package delivering to an incorrect addressWe sincerely strive for customer satisfaction and we
apologize for this errorThe customer has been credited via *** and will receive the credit shortly

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Margaret ***
REFUND CONFIRMATIONOrder InformationDescription:ORDER CANCELLEDInvoice Number41967Customer ID35495Billing InformationMargaret BowmanBox 42Clair, SK S0A [email protected] InformationMarg BowmanMain StreetQuill Lake, SK S0A 3E0CATotal:$(USD)Payment InformationDate/Time:3-Feb-21:50:MSTTransaction ID:20404172822Payment Method:Visa xxxx4099Transaction Type:RefundAuth Code:Merchant Contact InformationLIFTCHAIR.COMLLCPeoriz, [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are investigating this complaintWe attempted to credit this customer and thought that we hadWe will need another 7-days to complete our investigation.Sincerley,*** ***liftchair.com