Liftchair.com

Hello,This customer's order was cancelled and refunded per their request. Thank you for your help.

In regards to Order [redacted]. I have emailed the customer to let her know we apologize for the shipping delay. We have had some shipping delays with our manufacturer and are working on rectifying the situation. I have advised the customer that her chair is almost completed and ready to ship. I have...

informed the customer that I will send her the shipping and tracking information as soon as we receive it. Sincerely,[redacted]

This customer requested a refund and we have issued a check #1590 in the amount of $1056.00 mailing to the address Mr. [redacted] has supplied.We attempted to process a credit on the credit card number provided but we were unsuccessful. That is why we have mailed a refund check. We have emailed Mr. [redacted]...

and he is aware of the refund check. Thank you

As Mr. [redacted] stated above the motor was scheduled to ship before 7-28. Today is 7-24. I told him a few days ago I would have shipping information for the motor. As soon As I receive the tracking information I will pass it on to you. He also did not mention that he has received 1/2 of his order several weeks ago. I would like to keep this claim open until it is resolved satisfactorily. I will pass the shipping information to you when I receive it. Sincerely,[redacted]

Hello,Regarding complaint number [redacted], we are sending another motor to [redacted]. The other package was lost in international mail and never recovered. We apologize for this and have packaged and are shipping the motor today via United States Post Office Inernational Priority Mail. The...

International Tracking number is [redacted] US. Please contact me if you have any further concerns or questions. We appreciate your business and hope that you are now satisfied with your transaction and your purchase. Sincerely,[redacted]customer ServiceLiftchair.com[redacted]1

In response to the Revdex.com complaint [redacted]. Her son ordered the chair and it was to be delivered via white glove delivery. There seemed to be some issues with the white glove delivery company and they could not seem to connect with [redacted] or his relatives at the appropriate...

time that he requested for this delivery. We are not the delivery company. We have never had any issues in 10 years that I know of with the designated white glove delivery company that was selected by the trucking company to make his delivery. After several attempts to make his delivery without success the manufacturer of the chair chose to select a different white glove company on his behalf. We credited [redacted] the full amount of the white glove fee $178.00 and a little extra to total $200.00 and offered an additional $125.00 discount for the inconvenience. He stated that his mother needed the chair very badly. The chair was in his city ready to be delivered by a different company and he declined. We made every attempt to rectify this situation and give a monetary allowance for the inconvenience. He declined. The order has been cancelled and we will refund his remaining cost of $1126.40  ($200.00 had already been credited). Sincerely, [redacted] liftchair.com

Revdex.com: I am appalled that this business' response makes it sound as if I am to blame for their lousy customer service. As of this morning I have received my refund via [redacted]. However I am 100% sure that had I not escalated the issue and opened a claim with [redacted] I would still be waiting. Thank goodness I paid extra for return postage requiring signature confirmation! Also thankful for [redacted]'s great buyer protection! I want to make buyers aware of the horrible experience I have had with [redacted]. I do not want anyone else to be burdened with the challenges of dealing with this company. Regards,[redacted]

Ms [redacted] was requesting a refund. She was communicated with via email and telephone. She was clearly told that a refund would be issued within 30 days of receipt of return. She did not wait 30 days. We have no control over customers who want to make their own policies. As stated previously, the [redacted] dispute was answered and  out of our hands until [redacted] issued the refund.Her REFUND has been issued. It is unfair that Ms [redacted] is still  unsatisfied.It is also unfair to slander our business when your particular issue was handled Exactly the way we said it would be. Business's Beware!

In regards to Complaint # [redacted], I just spoke to this customer. They received a refund for their Order [redacted] on DECEMBER 15,2016 in the full amount of $83.90. Apparently he did not see the refund or notice the email from [redacted] He stated on the telephone that he would remove or close this...

dispute as he has received his refund in full.  Dear Liftchair.com,As requested, we have issued a refund of [redacted] USD to [redacted]c. and this case has been closed. We want to thank you for working quickly with your buyer to resolve this issue.Case number: [redacted]Buyer's name: [redacted]Buyer's email: [redacted]Buyer's transaction ID: [redacted]Transaction date: November [redacted]Transaction amount: [redacted]Your transaction ID: [redacted]Invoice ID: [redacted]Refund amount: [redacted]Please note: Records of all cases are kept in the Resolution Center for your convenience.  Sincerely,[redacted]----------------------------------------------------------...⇄ remove and close this complaint ASAP. Thank you Please see copy above of Refund Issued on December 15,2016

We are responding to the complaint regarding the refund for Order [redacted]. This refund was originally submitted to the customer's credit card company automatically and not credited because the customer had closed the credit card account. We have issued a Refund and mailed the Cashiers check....

According to the [redacted] the customer received the Refund Cashiers check on 2-6-15. The tracking number for [redacted] was [redacted].The customer has received their requested refund.

We have addressed all of Mr. [redacted]'s complaints. The chair is under warranty and the manufacturer has sent Mr [redacted] a new back and snap set up for the matching head pillow. They feel that this should resolve all of his issues. We have been in communication with Mr. [redacted] and he is now satisfied with...

our actions  and solutions to his problem. Thank You for your help regarding this issue.Sincerely,[redacted]Customer Service[redacted]
[redacted]
[redacted]

I still have not received the chair I ordered.  They keep saying they are going to send it, but I still have not received it.  They can either send it or return my money.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our customer [redacted] ordered a Special Order Motor from us. It is built to order and is custom made. I sent Mr. [redacted] part of his order on July 8 2015. Here is the [redacted] tracking information for the part of the order that was sent already:Shipping Provider: [redacted]Shipment Method:...

PriorityTracking Number: [redacted]Shipped Date: 7/3/2015The remaining part of his order is expected to ship within the next 5 days. I emailed Mr. [redacted] today and let him know that. We had previously spoken several times regarding this special order and he IS aware that it is custom made and takes longer that normal motors. This motor is drop shipping from the manufacturer when it is ready. I will forward the tracking information to you when we receive it.Thank youSincerely,[redacted]

Margaret,Here is our cancellation and refund policy:[redacted]We are not charging you a cancellation fee or restocking fee. Your refund has been submitted for processing. Please refer to terms and conditions for time frame. You will receive an email when the...

refund occurs. Thank you.Berri M[redacted]Customer [email protected]###-###-####[redacted]

Hello,In response to this claim we have been in constant with the customer regarding this order. This order is a custom made order. Custom made order are currently running behind from our supplier approximately 2-3 weeks. We are doing every thing we can to expedite this order to shipment. We are...

anticipating this order to ship on December 12. We will notify you and the customer with the specifics when it ships. We appreciate this customer's patience and we appreciate your help with this matter. Thank you.

Ordered a chair from Ken Morgan online in January 2017 and chair delivered in beginning of March 2017. This was a leather lift chair with all the bells and whistles and cost in excess of $2400.00 and was manufactured by Med-Lift coming directly from the manufacturer and not from the seller, Liftchair.com. Upon arrival with white glove delivery where the chair was to be completely set up in my home the chair controls did not function properly from the day it arrived. Mr. Morgan went out of his way to have Med-Lift send people to my home on multiple occasions to repair the chair as the hand control and lift motors had to be replaced numerous times and the leather fabric unattached itself from use. The chair finally had to be replaced within the first 6 months as it became inoperable and Med-Lift replaced it with a chair that was inferior and nothing like the original chair that I received. After 3 months of communication between myself, Ken Morgan and Med-Lift Mr. Morgan was finally able to have Med-Lift pick up the chair for return and I was issued a refund check for what I had originally paid. Mr. Morgan initially wanted me to have him replace the chair with another from his line but I told him I could not wait for 6 - 8 weeks for a new company to manufacture a chair and I could buy one locally and have it delivered immediately from the new sellers stock. Mr. Morgan agreed that this was the best way possible for me to get the chair and refunded my money. I would have to say that if you do not live within close proximity to Arizona where Liftchair.com is located do not make an online purchase as getting service is quite difficult. Buy your chair locally. If you are located in Arizona then by all means buy from Liftchair.com as their customer service was really exceptional and Mr. Morgan stands behind what he sells and will be there for you should any problem arise although you will have to communicate via your computer as getting him on the phone is almost next to impossible...

Hello,
In regards to this complaint. This chair is a custom order chair as the customer is aware. Custom orders can take 6-8 weeks As posted on our website. This customer became is desperate need of their chair due to a medical condition. We were able to receive information today that the...

chair is shipping tomorrow. I have emailed the customer to let them know we will email them the shipping information as soon as we receive it. Our emails /communication must have crossed . We will email you and the customer with the shipping information as soon as it becomes available. Thank you.

Hello,
In response to this claim we have been in constant with the customer regarding this order. This order is a custom made order. Custom made order are currently running behind from our supplier approximately 2-3 weeks. We are doing every thing we can to expedite this order to shipment....

We are anticipating this order to ship on December 12. We will notify you and the customer with the specifics when it ships. We appreciate this customer's patience and we appreciate your help with this matter. Thank you.

First, ask yourself why this company has an "A" rating with the Revdex.com when they have almost twice as many complaints as reviews. Because, you can pay to have a good grade regardless of how you run your business. My 90 year old mom's nightmare began August 29th when she placed an order for a MedLift chair for my frail dad. She was told it would take about 6 weeks. In mid-October she attempted by phone and email to contact Berri Morgan, her representative. When Berri would finally choose to respond, my mom would always get the same response that "the chair was in production". She asked for my help and after a lot of research I was able to contact the President of MedLift who explained that they function like a car manufacturer - they only deal direct with the dealer never knowing who the dealer's customers are. But, he did tell me that once they receive an order from the dealer, it is completed and shipped out in 5 business days. This really scared me because it meant my mom's order had never been placed. After several attempts to call Berri and her mailbox being full, I emailed Ken Morgan, owner of the company. He promised to expedite my mom's order or refund her money. My mom opted for her money back but he has never refunded her. Rather my mom had to call the fraud department of her credit card company and ask them to reverse the charge which they kindly did. My biggest fear is that she is not the only elderly or sick person who has been taken advantage of. Don't let the great prices fool you. As the old saying goes "If it seems to good to be true, it probably is."