Liftchair.com

Regarding Complaint for [redacted] please see copy of email sent to him on 1-22-16. His chair has shipped and is in route. He did not even allow me 24 hours before making a complaint.
 
 
Dear Mr. [redacted]
Your Lift...

Chair Order [redacted] has shipped on 1-19-16 via the following:
[redacted]T

The Tracking Number or Pro Number is [redacted]
You should be able to track the chair at the link above. I am sorry you felt the need to make a Revdex.com complaint. You didn't even give me 24 hours to respond to your email. I apologize that I didn't respond sooner. I hope you can contact the Revdex.com to let them know you have received the shipping information.
Please view our products at www.liftchair.comView Lift Chair Parts HereSincerely,Berri Morgan Liftchair.com
[redacted] 
email:  [redacted]

Lift chair order was cancelled due to continued delays in promised ready date. Despite a refund being promised within 60 days, no refund ($1,056) has been issued. Despite multiple calls and e mails to customer service after the 60 day period, no one will return my calls / e mails. Regarding contacting others within the company, nothing exists. You are stuck trying to work with Customer Service. Save yourself a major headache and find another retailer

Hello,
We have emailed the customers son with the following shipping information for Order [redacted]
--------------------------------------------------------------------------------...⇄ /> Please see enclosed shipping information for our customer [redacted] Order [redacted]
SHIPPED VIA THE FOLLOWING:
[redacted] EXPRESS TRUCKING

THE TRACKING NUMBER IS  [redacted] Express will deliver the chair to the following white glove delivery company for final delivery to you:
ACS-Inc-Orlando

Attn: Allan or Bob
--------------------------------------------------------------
Thank you

Please see enclosed copy of the email I sent to Mr. [redacted]. His correct amount to be refunded is $1449.00 and he is aware of this. I hope this satisfies our complaint and it can be closed as resolved at our end. Please let me know if you need any further information.

We have addressed all of Mr. [redacted]'s complaints. The chair is under warranty and the manufacturer has sent Mr [redacted] a new back and snap set up for the...

matching head pillow. They feel that this should resolve all of his issues. We have been in communication with Mr. [redacted] and he is now satisfied with our actions  and solutions to his problem. Thank You for your help regarding this issue.Sincerely,[redacted]Customer Service[redacted]

In response to the Revdex.com complaint [redacted]. Her son ordered the chair and it was to be delivered via white glove delivery. There seemed to be some issues with the white glove delivery company and they could not seem to connect with [redacted] or his relatives at the...

appropriate time that he requested for this delivery. We are not the delivery company. We have never had any issues in 10 years that I know of with the designated white glove delivery company that was selected by the trucking company to make his delivery. After several attempts to make his delivery without success the manufacturer of the chair chose to select a different white glove company on his behalf. We credited [redacted] the full amount of the white glove fee $178.00 and a little extra to total $200.00 and offered an additional $125.00 discount for the inconvenience. He stated that his mother needed the chair very badly. The chair was in his city ready to be delivered by a different company and he declined. We made every attempt to rectify this situation and give a monetary allowance for the inconvenience. He declined. The order has been cancelled and we will refund his remaining cost of $1126.40  ($200.00 had already been credited). Sincerely, [redacted] liftchair.com

Hello,
 
We are responding to a complaint ID#: [redacted] regarding our customer [redacted] This chair was in route when the customer made the dispute. I had no idea that they had not received their chair. I spent all day on the telephone on Wednesday and found out the...

chair had shipped and was delayed at the shipping hub to be picked up by the white glove delivery company. We Never Promise a delivery date for Any customers on Lift Chairs. We try to provide an estimate shipping date from the manufacturer. As of today 11-30-15 I have spoke to Ms. [redacted] The delivery company has called her and communicated with her regarding a date to deliver the chair. I apologize for any delays, etc. I believe this chair was held up due to the holidays. I am pleased that the delivery company responded so quickly and that the chair is scheduled to be delivered.
 
Thank you

Regarding Complaint for [redacted] please see copy of email sent to him on 1-22-16. His chair has shipped and is in route. He did not even allow me 24 hours before making a complaint.
 
 
Dear Mr. [redacted]
Your Lift...

Chair Order [redacted] has shipped on 1-19-16 via the following:
[redacted]T

The Tracking Number or Pro Number is [redacted]
You should be able to track the chair at the link above. I am sorry you felt the need to make a Revdex.com complaint. You didn't even give me 24 hours to respond to your email. I apologize that I didn't respond sooner. I hope you can contact the Revdex.com to let them know you have received the shipping information.
Please view our products at www.liftchair.comView Lift Chair Parts HereSincerely,Berri Morgan Liftchair.com
[redacted] 
email:  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Carol M[redacted]

Hello,Regarding complaint number [redacted], we are sending another motor to [redacted]. The other package was lost in international mail and never recovered. We apologize for this and have packaged and are shipping the motor today via United States Post Office Inernational Priority...

Mail. The International Tracking number is [redacted] US. Please contact me if you have any further concerns or questions. We appreciate your business and hope that you are now satisfied with your transaction and your purchase. Sincerely,[redacted]customer ServiceLiftchair.com[redacted]
1

As Mr. [redacted] stated above the motor was scheduled to ship before 7-28. Today is 7-24. I told him a few days ago I would have shipping information for the motor. As soon As I receive the tracking information I will pass it on to you. He also did not mention that he has received 1/2 of his order several weeks ago. I would like to keep this claim open until it is resolved satisfactorily. I will pass the shipping information to you when I receive it. Sincerely,[redacted]

It is not the fact that the chair is taking so long. The real problem is the lack of communication that this company provides. It took three days of constant calling to first get a response. And their response was," uhhh I don't know where your chair is or if it is even being made. But let me get back with you tomorrow."    Then I would not hear from them until I called and emailed them again for 3 days, only to get the same exact response. This Is unacceptable. I am a business owner myself and I would be out of business if I handled my customers in this manner. I will drop this complaint only after receiving my product, as so far I can not trust anything they say.

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  They sent me a new back for the chair, how ever I was not able to put it on the chair and had to have my son put it on for me.  I don't know what they would have done if my son was not here to get in put on.  It is on and this case can be closed.Thank you

Regards,[redacted]

In regards to this complaint this customer had emailed looking for an order that they sent a check in the mail for. We did not show receipt of the payment, nor has a check or payment been cashed. I emailed this customer back telling asking her what address she sent the check to. She responded...

that she mailed the check to the address indicated on the website. I told her I would research this further. I did NOT ask her to mail another check. I emailed this customer tonight and told her we would send the part she ordered, even though we have not received the payment. I told her we would research it further and if I do not find the check I will let her know. This way she can have the part she needs for her husband as customer service is very important to us. I am hoping that this will close and resolve her complaint to her satisfaction. The part is mailing via the following:[redacted] Priority Mail
Shipping Method: Priority Mail Label Tracking Number: [redacted]  Shipped Date: 11/6/16
Thank you for your assistance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I would like to reply to the businesses claim about 24 hours. If they had taken the time to thoroughly read my email they would have noticed I mentioned that I emailed on Jan 08 and never received a response, called a few days and never received a response, then emailed and asked for some sort of reply on jan 21 which I did not receive any type of reply within 24 hours.  So for them to say that I only gave them 24 hours to respond is either a lie or a response from someone who failed to read the complaint in it's entirety. I would also like to note that My order date was Dec 02 and was told a 3-6 week lead time. 6 weeks after dec 02 2015 is Jan 13 2016. The chair shipped on 1-19-16. 1 week later than the 6 weeks. A good business practice is if a customers item will take longer than originally anticipated to email/call them and let them know there will be a delay.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Our customer [redacted] ordered a Special Order Motor from us. It is built to order and is custom made. I sent Mr. [redacted] part of his order on July 8 2015. Here is the [redacted] tracking information for the part of the order that was sent already:Shipping Provider: [redacted]Shipment Method:...

PriorityTracking Number: [redacted]Shipped Date: 7/3/2015The remaining part of his order is expected to ship within the next 5 days. I emailed Mr. [redacted] today and let him know that. We had previously spoken several times regarding this special order and he IS aware that it is custom made and takes longer that normal motors. This motor is drop shipping from the manufacturer when it is ready. I will forward the tracking information to you when we receive it.Thank youSincerely,[redacted]

Ms [redacted] was requesting a refund. She was communicated with via email and telephone. She was clearly told that a refund would be issued within 30 days of receipt of return. She did not wait 30 days. We have no control over customers who want to make their own policies. As stated previously, the [redacted] dispute was answered and  out of our hands until [redacted] issued the refund.Her REFUND has been issued. It is unfair that Ms [redacted] is still  unsatisfied.It is also unfair to slander our business when your particular issue was handled Exactly the way we said it would be. Business's Beware!

We are responding to the complaint regarding the refund for Order [redacted]. This refund was originally submitted to the customer's credit card company automatically and not credited because the customer had closed the credit card account. We have issued a Refund and mailed the Cashiers check....

According to the [redacted] the customer received the Refund Cashiers check on 2-6-15. The tracking number for [redacted] was [redacted].The customer has received their requested refund.

When we ordered our chair we were in no way told it would take 8 plus weeks. Although they say we were told. We tried several times to find out an estimated time but we could not get an Honest answer. When they did finally contact us, we were just told it would be another few weeks. After 8 weeks of no honest answers they finally got tired of me emailing them so they decided to refunded our money. We were happy about that but, we are very dissatisfied with the lack customer service, communication and HONESTY from Liftchair.com. We felt this was a bad experience. They believe that they satisfied us by refunding our money. They did not. They however finally did the right thing by doing so. I would not recommend them.