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Liftchair.com

Medical Equipment & Supplies, Scooters - Medical, Scooters - Repair, Electric Scooters, Beds - Electric & Adjustable, Wheelchair & Disability Transportation, Wheel Chairs, Canes, Chairs - Orthopedic & Lift

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Liftchair.com Reviews (93)

Satisfaction rating: 
User Reviewer1388671

Review: Chair ordered on October 4, 2015

Company promised it would be delivered by October 22, 2015.

Chair has been paid for by credit card.

Chair has not been delivered as of today, November 24, 2015

Phone calls to business not answered.

Emails to business not answered.Desired Settlement: Business should deliver chair that has been paid for and that they promised to deliver.

I paid extra fee for set up by delivery people.

Business

Response:

Hello, We are responding to a complaint ID#: [redacted] regarding our customer [redacted] This chair was in route when the customer made the dispute. I had no idea that they had not received their chair. I spent all day on the telephone on Wednesday and found out the chair had shipped and was delayed at the shipping hub to be picked up by the white glove delivery company. We Never Promise a delivery date for Any customers on Lift Chairs. We try to provide an estimate shipping date from the manufacturer. As of today 11-30-15 I have spoke to Ms. [redacted] The delivery company has called her and communicated with her regarding a date to deliver the chair. I apologize for any delays, etc. I believe this chair was held up due to the holidays. I am pleased that the delivery company responded so quickly and that the chair is scheduled to be delivered. Thank you

Consumer

Response:

Liftchair.com promised me in an email that the chair would ship by October 22.According to their response, the chair has been sitting at the "hub" for over a month?What a pitiful response!They could have just admitted they messed up and apologize instead of acting like it was normal procedure.[redacted]


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Satisfaction rating: 
User JO M.

LIFTCHAIR IS THE WORSE COMPANY WE HAVE EVER DONE BUSINESS WITH. WE ORDERED CHAIRS FOR THE PARENTS AND WERE TOLD 17 DAYS TIL DELIVERY. IT HAS NOW BEEN A MONTH AND WE STILL DONT HAVE CHAIRS, BUT MY CREDIT CARD WAS CHARGED THE DAY WE ORDERED. CANT GET THEM ON THE PHONE AND NO SATISFACTION WHATSOEVER.


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Satisfaction rating: 
User Reviewer1388669

Review: I had ordered a motor part for a liftchair for a resident at the nursing home I work for. When I got the part it did not fit the motor. I boxed it back up along with the part I needed that was broken and sent it priority back to them. I e-mailed them after I had not heard from them in a month. They e-mailed me back and said they did not get it and if I had a tracking number for the package. I gave them the tracking number and said when I looked it up it said it had been delivered to them. I had not heard from them again. I e-mailed them three more times for an answer, but have still not heard from them. I had sent the part back to them on 8/9/2013, e-mailed them with the tracking number on 9/14, e-mailed again on 9/25 and the last time on 10/4 and still no word. The lady at the nursing home that I ordered this for is deaf and dumb and it is hard explaining to her what has happened, but she is not happy at all about it and every time she sees me she shakes her hand at me and gives me a dirty look. I really need to get her chair working again for her as she sleeps in this chair.Desired Settlement: I would like the part that I need for my motor to make it work again. If they don't have the part then they need to refund my cost for the part and send my original part back so I can try and find one to work.

Business

Response:

Hello [redacted],

I am having trouble locating the part you

sent back. When you placed the order for the stroke tube, there was a

place to fill in your motor number. With this information we could have

located the right part for you or let you know we did not have the part

in stock.

According to our terms and conditions agreed upon when you placed the order;

"Items will be accepted for return within 10 days of receipt. You

are responsible for all shipping costs and a 25% restocking fee. Parts

returns are addressed below under "Parts". Returns will only be accepted

if accompanied by a validated return authorization number, which must

be displayed on the outside of the return packaging. Contact

[redacted] to request a return authorize number. By using the

return authorization number you are declaring that you have read and

agree to the terms and conditions outlined herein. Some items are not

returnable as stated below.

Our Return Address is provided in your return authorization email

with your mandatory return authorization number. Returns shipped back to

our shipping address and / or returns without a return authorization

number will not be credited. You must obtain a return authorization

number via email to receive credit for a return. Use of the Return

Authorization Number acknowledges your acceptance of the terms of the

return authorization email and our posted terms and conditions."

Since

we were not able to provide you with the correct return address and an

authorization number, your part was not received correctly. We would be

more than happy to help you get the correct part, but first we need to

know what was wrong with the original part. If the stroke tube was too

long or too short we can help you. If the stroke tube was too wide or

too narrow we will not be able to help you. The part you ordered is for

OKIN motors only. Do you know what brand of motor you have, and what is

the motor number?

If you would not like to proceed with finding the correct part for you, please

let me know and I will issue you a refund.

Thank you,


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Satisfaction rating: 
User Reviewer1388662

Review: After purchasing and receiving 3 battery packs from [redacted] on July 30 I discovered that the connectors were different and would not work with my chairs. I immediately attempted to contact the company, leaving multiple messages via telephone and email with no response. After a few days of calling I finally got a response from "[redacted]" on August 5. He gave me the return address and told me, "Once the return has been received you will receive a credit to the card in which was used to place the order within a few days". I shipped the battery packs back to them on August 7. According to [redacted] tracking the returned items were delivered on 8/10/15 and were signed for by K. [redacted]. After not hearing any word from the company for over 2 weeks I made several more attempts to contact them. After the 4th email and phone call I finally got a response from "[redacted]" who said my "credit is in process". That was on August 26. On Sept 3, 2015 I made another attempt to contact the company regarding the status of my return. You cannot speak with a live person whenever calling unless you are placing an order. They tell you to "leave a message and someone will get back to you". However, they do not return calls or messages until you badger them with multiple messages. This company has by far the worst customer service I have ever had the displeasure of dealing with. BUYERS BEWARE!Desired Settlement: I would like refund for the items that were returned and received by this company 26 days ago!!

Business

Response:

[redacted] bought 3 akkupaks from our business and did send them back. We requested the tracking information for the delivery and did not receive a response for several days. After researching the return we did locate the return . The return was received on August 10, 2015. I emailed [redacted] on 8-26-15 and indicated to her that her refund was in process and that refunds are processed within 30 days of receipt of the return. I also indicated that the refunds are usually credited to the original credit card used for purchase. If that method cannot be credited a refund check will be mailed. The return/ refund was in the process, however on 9-7-15 [redacted] filed a [redacted] Dispute, therefore we are unable to credit her due to a dispute being filed. Our polices our clearly posted. Our policies state that a refund may take 1-2 billing cycles. We were processing her refund within 30 days, which is in a timely fashion. We handle returns via email to avoid confusion and misinterpretation. It does not help when a customer continuously calls when we handle refunds via email to avoid confusion. The [redacted] dispute has been answered and now instead of our company issuing the refund [redacted] is handling the refund. I do not how long they take to issue the refund. If [redacted] would have waited the 30 days which was stated in the email to her dated 8-26-15 the refund would have been done by yesterday.Customer Service is important to us. I hope [redacted] has received the refund from [redacted].

Consumer

Response:

I am appalled that this business' response makes it sound as if I am to blame for their lousy customer service. As of this morning I have received my refund via [redacted]. However I am 100% sure that had I not escalated the issue and opened a claim with [redacted] I would still be waiting. Thank goodness I paid extra for return postage requiring signature confirmation! Also thankful for [redacted]'s great buyer protection! I want to make buyers aware of the horrible experience I have had with [redacted]. I do not want anyone else to be burdened with the challenges of dealing with this company. Regards,[redacted]

Business

Response:

Ms [redacted] was requesting a refund. She was communicated with via email and telephone. She was clearly told that a refund would be issued within 30 days of receipt of return. She did not wait 30 days. We have no control over customers who want to make their own policies. As stated previously, the [redacted] dispute was answered and out of our hands until [redacted] issued the refund.Her REFUND has been issued. It is unfair that Ms [redacted] is still unsatisfied.It is also unfair to slander our business when your particular issue was handled Exactly the way we said it would be. Business's Beware!


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Satisfaction rating: 
User Reviewer1388679

Review: My mother passed away before we received the chair, so we cancelled the order. This was back in September, 2014. We should had gotten a refund in 30 days.

As of February 2015 we still have not received our refund. They avoid returning emails or phone calls. I was told on January 6th through an email the check would be sent out in 14 days. I called them again on Thursday , January 29th and actually talked to their employee she said she would call me on Friday to let me know the check number and when the check would be sent.

I did not get a call on Friday the 30th of January. I sent another email and made two calls stating I would take legal action tomorrow if this is not resolved. I could not get anyone on the phone!Desired Settlement: I would like a call or email telling the check has been sent, and actually receive a check.

Business

Response:

We are responding to the complaint regarding the refund for Order [redacted]. This refund was originally submitted to the customer's credit card company automatically and not credited because the customer had closed the credit card account. We have issued a Refund and mailed the Cashiers check. According to the [redacted] the customer received the Refund Cashiers check on 2-6-15. The tracking number for [redacted] was [redacted].The customer has received their requested refund.


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Satisfaction rating: 
User Reviewer1388681

Review: I purchased a lift chair on 10/03/14, it was delivered on 11/06/14. The next day I talked to [redacted] at liftchair.com about the heat that in the chair is to high. It is up between my shoulders and does not go down to the lower back like it should. He told me what to try and to fix it. I did as he said and it did nothing. I told him so an sent pictures where the heat was and where it should be. He has not done any thing as of 12/08/14. This has been over a month now and nothing has been done. I have emailed him and have called his phone and liftchair.com phone all I get is some one that ask my problem and they will give it to [redacted] and he will call me by days end. This has happened no less then 12 to 15 times. All I wont is the heat to go down to my lower back.Desired Settlement: Repair or replace what ever they need to do to fix the heat to go down to lower back like it should.

Business

Response:

We have addressed all of Mr. [redacted]'s complaints. The chair is under warranty and the manufacturer has sent Mr [redacted] a new back and snap set up for the matching head pillow. They feel that this should resolve all of his issues. We have been in communication with Mr. [redacted] and he is now satisfied with our actions and solutions to his problem. Thank You for your help regarding this issue.Sincerely,[redacted]Customer Service[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. They sent me a new back for the chair, how ever I was not able to put it on the chair and had to have my son put it on for me. I don't know what they would have done if my son was not here to get in put on. It is on and this case can be closed.Thank you

Regards,


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Satisfaction rating: 
User Donna P.

Thank you so much Ms. Berry for your patience, thoroughness, and thoughtfulness.

You made this Liftchair recliner purchase easy and enjoyable. My mother-in law

is really happy with her new recliner. The delivery went very smoothly.

Thanks again for the great assistance from you and everyone else involved in making this happen.


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Satisfaction rating: 
User Reviewer1388675

Review: I ordered a motor for my recliner/lift chair has been 6 weeks today was told could take 4-5 weeks. I have called left messages and no call back. [redacted], who works there gave me her,personal phone number, I called left a message and no call back Dear [redacted] Order #[redacted], which was placed on 7/2/2015, has been processed and will be shipped according to your shipping selection. This is your order confirmation. Order details are listed below. If you have any questions, please do not hesitate to contact us: Email: [redacted] Phone: ###-###-####Desired Settlement: I want what I ordered and paid for

Business

Response:

Our customer [redacted] ordered a Special Order Motor from us. It is built to order and is custom made. I sent Mr. [redacted] part of his order on July 8 2015. Here is the [redacted] tracking information for the part of the order that was sent already:Shipping Provider: [redacted]Shipment Method: PriorityTracking Number: [redacted]Shipped Date: 7/3/2015The remaining part of his order is expected to ship within the next 5 days. I emailed Mr. [redacted] today and let him know that. We had previously spoken several times regarding this special order and he IS aware that it is custom made and takes longer that normal motors. This motor is drop shipping from the manufacturer when it is ready. I will forward the tracking information to you when we receive it.Thank youSincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was promised it would take 4/5 weeks for the motor to be ready and was promised the motor would be shipped in 5 business days, now as of this date it will be shipped when ready, which is it, July 28th it will be 8 weeks,a nswers please.

Regards,

Business

Response:

As Mr. [redacted] stated above the motor was scheduled to ship before 7-28. Today is 7-24. I told him a few days ago I would have shipping information for the motor. As soon As I receive the tracking information I will pass it on to you. He also did not mention that he has received 1/2 of his order several weeks ago. I would like to keep this claim open until it is resolved satisfactorily. I will pass the shipping information to you when I receive it. Sincerely,[redacted]


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Satisfaction rating: 
User Jeff G.

We purchased a Liftchair over 5 years ago from a major retail store. The up and down mechanism stopped working so we set up a service appointment with the retailer, and once the appointment was complete, they told us there was nothing they could do to repair it. The chair itself had been discontinued and they no longer dealt with the manufacturer, so they could not get parts. Not being satisfied with that answer we researched a solution ourselves and found liftchair.com. We described the trouble and they diagnosed that we needed a replacement remote control. The connection was universal and when we received the unit it fit perfectly and was good as new. We're going to let the retailer know that if they experience this problem with other customers, to tell them to go the liftchair.com


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Satisfaction rating: 
User Reviewer1388665

Review: I ordered a spare part on the Website, paid it, received order confirmation (Order #[redacted], which was placed on 8/7/2014) , payment confirmation and a link to track delivery. Immediately I followed this track and saw that the USPS said delivery was made in 2013 in [redacted] ...

As I mailed this info to liftchair I received an answer which showed another delivery info from USPS stating that it was a pre shipment info and I had to wait.

The site explains that for my type of order, production delay was about 3 to 4 weeks. Consequently I waited and checked some time the tracking link which showed always the same info (i.e. "preshipment info").

On September 24th I sent another mail to ask when I would be delivered, and the answer said on september 29th that the shipment :" I have sent an email to the shipping department to find out where your order is. I will get back to you within a few days".

No answer since today!

I checked then on the website my order data and saw that it was said to be delivered on august 18th ... But I received never may package !

On October 25th I sent another mail to [redacted] to ask what happened and had no answer since today

A last check with the the USPS tracking link showed that the same link ended on 2 or more deliveries and could not be followed ===> .... "Unfortunately, there are multiple items with that information. To clarify, please provide a few more details." ... which I cannot supply such as an US Zipcode ....

Actually I am not delivered.Desired Settlement: Delivery of my paid spare part as it is their legal obligation!

I suggest that the company, which seems to not trust me, to ask USPS for the delivery proof (the signed delivery receipt, stating real delivery company, real delivery date, real delivery address and signature ) and to check it. I cannot do this, it is LiftChair which is the USPS customer.

Business

Response:

Hello,Regarding complaint number [redacted], we are sending another motor to [redacted]. The other package was lost in international mail and never recovered. We apologize for this and have packaged and are shipping the motor today via United States Post Office Inernational Priority Mail. The International Tracking number is [redacted] US. Please contact me if you have any further concerns or questions. We appreciate your business and hope that you are now satisfied with your transaction and your purchase. Sincerely,[redacted]customer ServiceLiftchair.com[redacted]1


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User B. A.

I ordered a motor and a switch for a chair from them and they sent me the wrong one motor. After notifying them they did send me the right one. but they were supposed to send a return label. I wanted to return the switch and they will not return emails and you can never get a hold of anyone by phone.


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Satisfaction rating: 
User Roy K.

The company took care of a small issue in a quick & positive manner. I will definitely re-order from them


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Satisfaction rating: 
User Reviewer1388667

Review: I paid for a new lift chair. It has still not come. I have attempted many times to get hold of the company representatives but the call is consistently sent to a machine and no one returns my call. It is impossible to speak to customer service and or even a real human or I would work with the companDesired Settlement: Please ship to me what I paid for immediately

Business

Response:

We have called Mrs [redacted] on 6-25-14 and left a message on her answering machine regarding her Lift chair Order [redacted]. The chair is in process and is a heavy duty built to Order chair with heat and massage and memory foam seat and leg rest. The build time on this chair is 6 weeks. I have explained this information to Mrs [redacted] on her voicemail and left her a direct phone number to reach me at to answer any questions she may have regarding her order. She is welcome to call me any time on my direct line at [redacted] to bypass the answering service. Our Order sheet does indicate a 6 week build time when Memory Foam is added to the seat and Leg Rest. The chair is well in to production and I will be available to help Mrs [redacted] with any questions she may have. I will be sending her a follow up email as well.

customer service

[redacted] direct

Options

Spice up your lift chair with great options and add-ons.

[redacted] Heat And Massage (Box must be checked to include this option on your order) $222.40

4 massage motors in the back and 2 in the seat. and a heating pad in the low back area. It has wave, pulse and constant modes, variable intensity and frequency, a high, low and off setting on the heat and a 15 and 30 minute timer.

Extra Side Pocket $35.90

Add an extra side pocket to your lift chair.

Fabric Guard $35.20

Add fabric guard to your lift chair to protect it from stains.

Head Pillow $49.90

A head pillow fits behind your neck to make your chair even more comfortable.

Legrest Extension $110.40

Adds 3.5 inches to the length of the legrest (foot rest).

Memory Foam Seat & Leg Rest $99.00

Memory foam top layer in seat and leg rest. (6 wk build)

Rechargeable Battery Backup (ships separately) $119.00

Will power the chair up and down about ten times if power goes out, and re-charge when power returns.

Straight Lift $15.00

Allows chair to lift straight up to where seat is level and height is 27 to 29 inches.

Spice up your lift chair with great options and add-ons.

[redacted] Heat And Massage (Box must be checked to include this option on your order) $222.40

4 massage motors in the back and 2 in the seat. and a heating pad in the low back area. It has wave, pulse and constant modes, variable intensity and frequency, a high, low and off setting on the heat and a 15 and 30 minute timer.

Extra Side Pocket $35.90

Add an extra side pocket to your lift chair.

Fabric Guard $35.20

Add fabric guard to your lift chair to protect it from stains.

Head Pillow $49.90

A head pillow fits behind your neck to make your chair even more comfortable.

Legrest Extension $110.40

Adds 3.5 inches to the length of the legrest (foot rest).

Memory Foam Seat & Leg Rest $99.00

Memory foam top layer in seat and leg rest. (6 wk build)

Rechargeable Battery Backup (ships separately) $119.00

Will power the chair up and down about ten times if power goes out, and re-charge when power returns.

Straight Lift $15.00

Allows chair to lift straight up to where seat is level and height is 27 to 29 inches.


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Category: Medical Equipment & Supplies, Scooters - Medical, Scooters - Repair, Electric Scooters, Beds - Electric & Adjustable, Wheelchair & Disability Transportation, Wheel Chairs, Canes, Chairs - Orthopedic & Lift

Address: 18444 N 25th Ave Ste 420-658, Phoenix, AZ, 85023-1261

Website: https://www.liftchair.com/

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