Liftchair.com Reviews (108)
[redacted] bought 3 akkupaks from our business and did send them back. We requested the tracking information for the delivery and did not...
I am appalled that this business' response makes it sound as if I am to blame for their lousy customer service. As of this morning I have received my refund via [redacted]. However I am 100% sure that had I not escalated the issue and opened a claim with [redacted] I would still be waiting. Thank goodness I paid extra for return postage requiring signature confirmation! Also thankful for [redacted]'s great buyer protection! I want to make buyers aware of the horrible experience I have had with [redacted]. I do not want anyone else to be burdened with the challenges of dealing with this company. Regards,[redacted]
First, ask yourself why this company has an "A" rating with the Revdex.com when they have almost twice as many complaints as reviews. Because, you can pay to have a good grade regardless of how you run your business. My 90 year old mom's nightmare began August 29th when she placed an order for a MedLift chair for my frail dad. She was told it would take about 6 weeks. In mid-October she attempted by phone and email to contact Berri Morgan, her representative. When Berri would finally choose to respond, my mom would always get the same response that "the chair was in production". She asked for my help and after a lot of research I was able to contact the President of MedLift who explained that they function like a car manufacturer - they only deal direct with the dealer never knowing who the dealer's customers are. But, he did tell me that once they receive an order from the dealer, it is completed and shipped out in 5 business days. This really scared me because it meant my mom's order had never been placed. After several attempts to call Berri and her mailbox being full, I emailed Ken Morgan, owner of the company. He promised to expedite my mom's order or refund her money. My mom opted for her money back but he has never refunded her. Rather my mom had to call the fraud department of her credit card company and ask them to reverse the charge which they kindly did. My biggest fear is that she is not the only elderly or sick person who has been taken advantage of. Don't let the great prices fool you. As the old saying goes "If it seems to good to be true, it probably is."
In response to the Revdex.com complaint [redacted]. Her son ordered the chair and it was to be delivered via white glove delivery. There seemed to be some issues with the white glove delivery company and they could not seem to connect with [redacted] or his relatives at the...
Liftchair.com promised me in an email that the chair would ship by October 22.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We ordered a lift chair from this company on June 11, 2016. So far it has not arrived. When I call their 800 number, I get a voice mail that says to leave a message and they will return my call. No one ever has. When I call their office number I get a voice mail to leave a message and no one returns my call. I also have someone who seems to be our rep and she has responded but not much. We can't seem to get anyone who knows why it is taking so long to get our chair. I don't think anyone works at their office and we started with one salesman who we can no longer reach.
We are investigating this complaint. We attempted to credit this customer and thought that we had. We will need another 7-10 days to complete our investigation.
We have called Mrs [redacted] on 6-25-14 and left a message on her answering machine regarding her Lift chair Order [redacted]. The chair is in process and is a heavy duty built to Order chair with heat and massage and memory foam seat and leg rest. The build time on this chair is 6 weeks. I have...
[redacted] from Lift Chair assisted me in choosing the perfect piece of furniture for a dear friend of mine who has ALS.
Review: I ordered a liftchair from Liftchair.com, Order #[redacted], had to cancel the order 3 days later (cancelled by phone and E-mail). They cancelled the order, but did not confirm the Email cancellation. They took [redacted] money for the order and did not refund. Their refund policy on their website states 30 days, however they carefully and multiple times states on the phone that it takes "a long time, a couple of business cycles." My inquiries to Liftchair.com were met each time with a request to "give us time to check into that and call us back." When called back they were not available for extended amounts of time (i.e., weeks) until they stopped responding to my inquiries at all. They also have not responded to [redacted] inquiries. Note: Due to extenuating circumstances, I did not report the problem to [redacted] within 60 days; however, this does not alter the fact that Liftcahir.com took the money and did not/will not refund it for a cancelled order.Desired Settlement: Would like for this company to refund the money it clearly owes [redacted] for an order cancelled in a timely manner.
I contacted Lift chair on 1/7/14 concerning a replacement part for a MedLift chair which I had purchased for my mother back in 2009. It was such a pleasure speaking to the Technician over the phone. Her name is [redacted]. She was very knowledgeable. I am so glad I spoke to her because I would have ordered the wrong part. It was a pleasure doing business with this company.
Review: I placed an order for a lift chair on Dec 02 2015. On Dec 09 2015 I emailed to see the status of my order. I received an email from Berri M[redacted] stating that the chairs take 3-6 weeks to build and to email him back in a few weeks to check the status. I emailed Mr. M[redacted] on Jan 08 to check the status. I never received a reply. I emailed Mr. M[redacted] again on Jan 14 and again received no response. I placed a call on Jan 16 and was told someone would return my call about this issue. No one ever called me back. I emailed again on Jan 21 informing them I would file a complaint with the Revdex.com if I did not receive a response in a timely manner. 1 day later I have not received a response to at least tell me that they are looking into the issue or anything.
Review: 1. 4/27/13 part ordered
Service was extremely poor. Attempted to contact them by phone and email. Only get an answering service. Replies takes many weeks. Alway told they will look into the matter. Finally received motor which did not match the photos of the motor I sent them. The new motor did not work. Started contact process again. Sent a different motor within two months went bad. Their warranties are written in only their interest. Couldn't return because it was installed. How would you know you have a bad motor if it was not installed? A company to avoid.
Review: Chair ordered on October 4, 2015
LIFTCHAIR IS THE WORSE COMPANY WE HAVE EVER DONE BUSINESS WITH. WE ORDERED CHAIRS FOR THE PARENTS AND WERE TOLD 17 DAYS TIL DELIVERY. IT HAS NOW BEEN A MONTH AND WE STILL DONT HAVE CHAIRS, BUT MY CREDIT CARD WAS CHARGED THE DAY WE ORDERED. CANT GET THEM ON THE PHONE AND NO SATISFACTION WHATSOEVER.
Review: I had ordered a motor part for a liftchair for a resident at the nursing home I work for. When I got the part it did not fit the motor. I boxed it back up along with the part I needed that was broken and sent it priority back to them. I e-mailed them after I had not heard from them in a month. They e-mailed me back and said they did not get it and if I had a tracking number for the package. I gave them the tracking number and said when I looked it up it said it had been delivered to them. I had not heard from them again. I e-mailed them three more times for an answer, but have still not heard from them. I had sent the part back to them on 8/9/2013, e-mailed them with the tracking number on 9/14, e-mailed again on 9/25 and the last time on 10/4 and still no word. The lady at the nursing home that I ordered this for is deaf and dumb and it is hard explaining to her what has happened, but she is not happy at all about it and every time she sees me she shakes her hand at me and gives me a dirty look. I really need to get her chair working again for her as she sleeps in this chair.Desired Settlement: I would like the part that I need for my motor to make it work again. If they don't have the part then they need to refund my cost for the part and send my original part back so I can try and find one to work.
Review: After purchasing and receiving 3 battery packs from [redacted] on July 30 I discovered that the connectors were different and would not work with my chairs. I immediately attempted to contact the company, leaving multiple messages via telephone and email with no response. After a few days of calling I finally got a response from "[redacted]" on August 5. He gave me the return address and told me, "Once the return has been received you will receive a credit to the card in which was used to place the order within a few days". I shipped the battery packs back to them on August 7. According to [redacted] tracking the returned items were delivered on 8/10/15 and were signed for by K. [redacted]. After not hearing any word from the company for over 2 weeks I made several more attempts to contact them. After the 4th email and phone call I finally got a response from "[redacted]" who said my "credit is in process". That was on August 26. On Sept 3, 2015 I made another attempt to contact the company regarding the status of my return. You cannot speak with a live person whenever calling unless you are placing an order. They tell you to "leave a message and someone will get back to you". However, they do not return calls or messages until you badger them with multiple messages. This company has by far the worst customer service I have ever had the displeasure of dealing with. BUYERS BEWARE!Desired Settlement: I would like refund for the items that were returned and received by this company 26 days ago!!
Review: My mother passed away before we received the chair, so we cancelled the order. This was back in September, 2014. We should had gotten a refund in 30 days.
Description: Medical Equipment & Supplies, Scooters - Medical, Scooters - Repair, Electric Scooters, Beds - Electric & Adjustable, Wheelchair & Disability Transportation, Wheel Chairs, Canes, Chairs - Orthopedic & Lift
Address: 18444 N 25th Ave Ste 420-658, Phoenix, AZ, 85023-1261
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