Liftchair.com

Review: I purchased a lift chair on 10/03/14, it was delivered on 11/06/14. The next day I talked to [redacted] at liftchair.com about the heat that in the chair is to high. It is up between my shoulders and does not go down to the lower back like it should. He told me what to try and to fix it. I did as he said and it did nothing. I told him so an sent pictures where the heat was and where it should be. He has not done any thing as of 12/08/14. This has been over a month now and nothing has been done. I have emailed him and have called his phone and liftchair.com phone all I get is some one that ask my problem and they will give it to [redacted] and he will call me by days end. This has happened no less then 12 to 15 times. All I wont is the heat to go down to my lower back.Desired Settlement: Repair or replace what ever they need to do to fix the heat to go down to lower back like it should.

Business

Response:

We have addressed all of Mr. [redacted]'s complaints. The chair is under warranty and the manufacturer has sent Mr [redacted] a new back and snap set up for the matching head pillow. They feel that this should resolve all of his issues. We have been in communication with Mr. [redacted] and he is now satisfied with our actions and solutions to his problem. Thank You for your help regarding this issue.Sincerely,[redacted]Customer Service[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. They sent me a new back for the chair, how ever I was not able to put it on the chair and had to have my son put it on for me. I don't know what they would have done if my son was not here to get in put on. It is on and this case can be closed.Thank you

Regards,

Thank you so much Ms. Berry for your patience, thoroughness, and thoughtfulness.

You made this Liftchair recliner purchase easy and enjoyable. My mother-in law

is really happy with her new recliner. The delivery went very smoothly.

Thanks again for the great assistance from you and everyone else involved in making this happen.

Review: I ordered a motor for my recliner/lift chair has been 6 weeks today was told could take 4-5 weeks. I have called left messages and no call back. [redacted], who works there gave me her,personal phone number, I called left a message and no call back Dear [redacted] Order #[redacted], which was placed on 7/2/2015, has been processed and will be shipped according to your shipping selection. This is your order confirmation. Order details are listed below. If you have any questions, please do not hesitate to contact us: Email: [redacted] Phone: ###-###-####Desired Settlement: I want what I ordered and paid for

Business

Response:

Our customer [redacted] ordered a Special Order Motor from us. It is built to order and is custom made. I sent Mr. [redacted] part of his order on July 8 2015. Here is the [redacted] tracking information for the part of the order that was sent already:Shipping Provider: [redacted]Shipment Method: PriorityTracking Number: [redacted]Shipped Date: 7/3/2015The remaining part of his order is expected to ship within the next 5 days. I emailed Mr. [redacted] today and let him know that. We had previously spoken several times regarding this special order and he IS aware that it is custom made and takes longer that normal motors. This motor is drop shipping from the manufacturer when it is ready. I will forward the tracking information to you when we receive it.Thank youSincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was promised it would take 4/5 weeks for the motor to be ready and was promised the motor would be shipped in 5 business days, now as of this date it will be shipped when ready, which is it, July 28th it will be 8 weeks,a nswers please.

Regards,

Business

Response:

As Mr. [redacted] stated above the motor was scheduled to ship before 7-28. Today is 7-24. I told him a few days ago I would have shipping information for the motor. As soon As I receive the tracking information I will pass it on to you. He also did not mention that he has received 1/2 of his order several weeks ago. I would like to keep this claim open until it is resolved satisfactorily. I will pass the shipping information to you when I receive it. Sincerely,[redacted]

We purchased a Liftchair over 5 years ago from a major retail store. The up and down mechanism stopped working so we set up a service appointment with the retailer, and once the appointment was complete, they told us there was nothing they could do to repair it. The chair itself had been discontinued and they no longer dealt with the manufacturer, so they could not get parts. Not being satisfied with that answer we researched a solution ourselves and found liftchair.com. We described the trouble and they diagnosed that we needed a replacement remote control. The connection was universal and when we received the unit it fit perfectly and was good as new. We're going to let the retailer know that if they experience this problem with other customers, to tell them to go the liftchair.com

Review: I ordered a spare part on the Website, paid it, received order confirmation (Order #[redacted], which was placed on 8/7/2014) , payment confirmation and a link to track delivery. Immediately I followed this track and saw that the USPS said delivery was made in 2013 in [redacted] ...

As I mailed this info to liftchair I received an answer which showed another delivery info from USPS stating that it was a pre shipment info and I had to wait.

The site explains that for my type of order, production delay was about 3 to 4 weeks. Consequently I waited and checked some time the tracking link which showed always the same info (i.e. "preshipment info").

On September 24th I sent another mail to ask when I would be delivered, and the answer said on september 29th that the shipment :" I have sent an email to the shipping department to find out where your order is. I will get back to you within a few days".

No answer since today!

I checked then on the website my order data and saw that it was said to be delivered on august 18th ... But I received never may package !

On October 25th I sent another mail to [redacted] to ask what happened and had no answer since today

A last check with the the USPS tracking link showed that the same link ended on 2 or more deliveries and could not be followed ===> .... "Unfortunately, there are multiple items with that information. To clarify, please provide a few more details." ... which I cannot supply such as an US Zipcode ....

Actually I am not delivered.Desired Settlement: Delivery of my paid spare part as it is their legal obligation!

I suggest that the company, which seems to not trust me, to ask USPS for the delivery proof (the signed delivery receipt, stating real delivery company, real delivery date, real delivery address and signature ) and to check it. I cannot do this, it is LiftChair which is the USPS customer.

Business

Response:

Hello,Regarding complaint number [redacted], we are sending another motor to [redacted]. The other package was lost in international mail and never recovered. We apologize for this and have packaged and are shipping the motor today via United States Post Office Inernational Priority Mail. The International Tracking number is [redacted] US. Please contact me if you have any further concerns or questions. We appreciate your business and hope that you are now satisfied with your transaction and your purchase. Sincerely,[redacted]customer ServiceLiftchair.com[redacted]1

I ordered a motor and a switch for a chair from them and they sent me the wrong one motor. After notifying them they did send me the right one. but they were supposed to send a return label. I wanted to return the switch and they will not return emails and you can never get a hold of anyone by phone.

The company took care of a small issue in a quick & positive manner. I will definitely re-order from them

Review: I paid for a new lift chair. It has still not come. I have attempted many times to get hold of the company representatives but the call is consistently sent to a machine and no one returns my call. It is impossible to speak to customer service and or even a real human or I would work with the companDesired Settlement: Please ship to me what I paid for immediately

Business

Response:

We have called Mrs [redacted] on 6-25-14 and left a message on her answering machine regarding her Lift chair Order [redacted]. The chair is in process and is a heavy duty built to Order chair with heat and massage and memory foam seat and leg rest. The build time on this chair is 6 weeks. I have explained this information to Mrs [redacted] on her voicemail and left her a direct phone number to reach me at to answer any questions she may have regarding her order. She is welcome to call me any time on my direct line at [redacted] to bypass the answering service. Our Order sheet does indicate a 6 week build time when Memory Foam is added to the seat and Leg Rest. The chair is well in to production and I will be available to help Mrs [redacted] with any questions she may have. I will be sending her a follow up email as well.

customer service

[redacted] direct

Options

Spice up your lift chair with great options and add-ons.

[redacted] Heat And Massage (Box must be checked to include this option on your order) $222.40

4 massage motors in the back and 2 in the seat. and a heating pad in the low back area. It has wave, pulse and constant modes, variable intensity and frequency, a high, low and off setting on the heat and a 15 and 30 minute timer.

Extra Side Pocket $35.90

Add an extra side pocket to your lift chair.

Fabric Guard $35.20

Add fabric guard to your lift chair to protect it from stains.

Head Pillow $49.90

A head pillow fits behind your neck to make your chair even more comfortable.

Legrest Extension $110.40

Adds 3.5 inches to the length of the legrest (foot rest).

Memory Foam Seat & Leg Rest $99.00

Memory foam top layer in seat and leg rest. (6 wk build)

Rechargeable Battery Backup (ships separately) $119.00

Will power the chair up and down about ten times if power goes out, and re-charge when power returns.

Straight Lift $15.00

Allows chair to lift straight up to where seat is level and height is 27 to 29 inches.

Spice up your lift chair with great options and add-ons.

[redacted] Heat And Massage (Box must be checked to include this option on your order) $222.40

4 massage motors in the back and 2 in the seat. and a heating pad in the low back area. It has wave, pulse and constant modes, variable intensity and frequency, a high, low and off setting on the heat and a 15 and 30 minute timer.

Extra Side Pocket $35.90

Add an extra side pocket to your lift chair.

Fabric Guard $35.20

Add fabric guard to your lift chair to protect it from stains.

Head Pillow $49.90

A head pillow fits behind your neck to make your chair even more comfortable.

Legrest Extension $110.40

Adds 3.5 inches to the length of the legrest (foot rest).

Memory Foam Seat & Leg Rest $99.00

Memory foam top layer in seat and leg rest. (6 wk build)

Rechargeable Battery Backup (ships separately) $119.00

Will power the chair up and down about ten times if power goes out, and re-charge when power returns.

Straight Lift $15.00

Allows chair to lift straight up to where seat is level and height is 27 to 29 inches.